24x7 Support: Remote Network Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for monitoring, managing, guarding, and optimizing network endpoints. ProSight LAN Watch combined with agent-based NinjaOne RMM software offers a unified, cloud-based stack for managing your network, server, and desktop devices by including tools for carrying out tasks such as health checking, update management, automated remediation, endpoint configuration, software installation, backup and recovery, Anti-virus protection, secure remote connectivity, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance.

A headline feature of ProSight LAN Watch used with the NinjaOne RMM platform is the continual monitoring of Windows-based servers and PCs to find diversions from predetermined health thresholds. When NinjaOne RMM detects an issue, it automatically transmits an alarm to your specified IT staff and to your Progent support representative, so incipient issues can be corrected before they can disrupt productivity. On monitored clients, it takes just one click to create a prioritized trouble ticket for resolution by Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices like switches, Wi-Fi access points, and printers.

Major Capabilities of NinjaOne RMM
Top features of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and administration of endpoints.
• Remote Access: Provides secure remote connectivity with managed endpoints.
• Patch Management: Performs and tracks patching for operating systems and third-party apps. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports folder backup for Windows and MacOS devices and image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript permits automated software installation, patching, and other time-consuming operations.
• Integrations: Works with tools such as TeamViewer, Splashtop, Webroot, and more.
• Strong Security: Supported anti-virus products include SentinelOne and CrowdStrike.

NinjaOne RMM also features asset management tools that can assist you to detect outdated, rarely used, and stressed hardware devices. Also, NinjaOne RMM can help you to monitor product warranties and S/W licenses and notify you when they are nearing expiration.

A Cost-effective RMM System
NinjaOne RMM services are available for a small on-boarding fee and a budget-friendly monthly charge determined by the services selected and the number of endpoints under management. If support services are called for, they can either be taken care of by your in-house support staff or by Progent's technicians on a time-and-material basis. With over twenty years of background providing remote IT consulting support to companies throughout the U.S., Progent has the know-how necessary to configure NinjaOne RMM appropriately for your network environment and business requirements, and Progent can understand and respond to NinjaOne RMM's alarms and analysis.

NinjaOne RMM can be integrated with Progent's ConnectWise in-house ticketing system. With a NinjaOne RMM agent running on an endpoint, a single click can create a prioritized Technical Response Center ticket or launch a chat session with a TRC expert, who can resolve the issue using the ScreenConnect remote control tool. In most instances, identified problems can be resolved without interrupting your endpoint users.

Major Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM platform that delivers a potent blend of asset discovery, job automation, and comprehensive reporting. NinjaOne RMM's advantages include:

• Minimize network management effort and expense
• Expand network availability
• Stay ahead of expirations of S/W licenses and hardware warranties
• Free your management to focus on business challenges instead of IT
• Accelerate your ROI in network infrastructure
• Get accurate knowledge for network efficiency and capacity planning
• SentinelOne integration for NinjaOne delivers AI-driven defense against zero-day ransomware attacks
• Work with Progent's expert consultants to grow the business value of your information network

Other ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management solutions includes additional value-priced managed service packages designed to assist small and mid-size organizations to maintain and streamline on-premises or hybrid cloud information technology systems by tracking and managing key areas including security, backup and recovery, update management, and spam filtering. By partnering with leading platform providers, Progent can bring small and medium-size businesses the same leading-edge IT solutions deployed by large enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of real-time and in-depth reporting tools designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with leading backup technology providers to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity via a unit that only you have and that uses a different network channel. A broad selection of devices can be used for this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Service Center: Support Desk Managed Services
  Progent's Support Desk services permit your IT team to outsource Help Desk services to Progent or split activity for Help Desk services seamlessly between your in-house support team and Progent's extensive roster of certified IT service engineers and subject matter experts. Progent's Co-managed Service Desk provides a smooth extension of your in-house support group. User interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and updates, performance metrics, and maintenance of the support database are cohesive regardless of whether issues are resolved by your in-house support organization, by Progent's team, or a mix of the two. Learn more about Progent's outsourced/co-managed Call Desk services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. Progent ASM services safeguard on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend physical and virtual endpoints against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to defend against ransomware or recover rapidly following an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Nephilim. Progent will work with you directly to gather information about your existing security profile and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that minimizes your exposure to ransomware and meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.