Mid-size Businesses: Remote Network Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, administering, securing, and optimizing network endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software provides a centralized, cloud-based stack for managing your network, server, and desktop devices by delivering tools for performing jobs such as health checking, update management, automated repairs, endpoint configuration, software setup, backup and recovery, Anti-virus protection, safe remote connectivity, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance.

A headline capability of ProSight LAN Watch combined with the NinjaOne RMM platform is the continual monitoring of Windows-powered servers and PCs to find diversions from predetermined health thresholds. When NinjaOne RMM detects a problem, it automatically transmits an alert to your specified IT staff and to your Progent support technician, so incipient problems can be rectified before they can disrupt productivity. On monitored clients, it requires just one click to create a trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices like routers, Wi-Fi access points, and printers.

Top Capabilities of NinjaOne RMM
Major features of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and control over endpoints.
• Remote Access: Offers secure remote access to managed endpoints.
• Patch Management: Performs and monitors patching for operating systems and third-party apps. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports folder backup for Windows and MacOS devices and full-image backup for Windows.
• Automation: Compatibility with PowerShell, Batch, JavaScript, ShellScript, and VBScript allows automated software deployment, updating, and other tedious operations.
• Integrations: Integrates with tools such as TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Supported anti-virus products include SentinelOne and CrowdStrike.

NinjaOne RMM also includes asset management tools that can assist you to detect outdated, underutilized, and stressed hardware items. Also, NinjaOne RMM can assist you to monitor equipment warranties and S/W licenses and notify you if they are about to expire.

A Smart Remote Monitoring and Management System
NinjaOne RMM services are offered for a small one-time startup fee and an affordable subscription cost according to the services requested and the number of endpoints covered. If repair work is required, they can either be handled by your internal support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience providing remote IT consulting support to companies throughout the United States, Progent has the skills necessary to configure NinjaOne RMM optimally for your IT environment and business requirements, and Progent can understand and respond to NinjaOne RMM's alerts and analysis.

NinjaOne RMM can work seamlessly with Progent's ConnectWise ticketing platform. With a NinjaOne RMM agent running on an endpoint, just one click can generate a prioritized Technical Response Center (TRC) ticket or launch a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most instances, identified problems can be resolved without interrupting your end users.

Top Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is an effective RMM solution that delivers a powerful combination of asset discovery, job automation, and actionable reporting. NinjaOne RMM's advantages include:

• Reduce IT management time and cost
• Increase network availability
• Stay ahead of expirations of software licenses and device warranties
• Free your management to concentrate on strategic challenges rather than IT issues
• Accelerate your return on investment in infrastructure
• Access actionable information for network efficiency and capacity trends
• SentinelOne integration for NinjaOne delivers AI-driven defense against zero-day ransomware threats
• Work with Progent's world-class consultants to maximize the business value of your information network

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services features additional affordable managed service packages intended to help small and medium-size businesses to maintain and automate on-premises or hybrid cloud information technology environments by tracking and regulating critical areas including security, backup and recovery, patch management, and spam filtering. By working with leading platform providers, Progent can bring small and medium-size organizations the same cutting-edge information technology solutions deployed by large enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup software companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow transparent backup and rapid restoration of vital files/folders, applications, images, plus VMs. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

• Progent's Outsourced/Shared Service Center: Support Desk Managed Services
  Progent's Support Center managed services permit your IT group to outsource Support Desk services to Progent or split responsibilities for support services seamlessly between your internal network support staff and Progent's extensive roster of certified IT support technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk provides a transparent extension of your core network support group. Client interaction with the Help Desk, provision of support, issue escalation, trouble ticket creation and tracking, performance metrics, and management of the support database are consistent regardless of whether issues are resolved by your core support group, by Progent, or both. Learn more about Progent's outsourced/co-managed Service Center services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. Progent ASM services protect on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis technology to defend physical and virtual endpoints against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to counter ransomware or recover rapidly following an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Snatch or Egregor. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that reduces your vulnerability to a ransomware attack and aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.