Mid-size Businesses: Remote Network Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management service for monitoring, managing, guarding, and optimizing network endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and PCs by including tools for carrying out tasks like health checking, update management, automated repairs, endpoint deployment, software setup, backup and restore, A/V protection, secure remote connectivity, built-in and custom scripts, resource inventory, endpoint status reports, and debugging support.

A key feature of ProSight LAN Watch combined with the NinjaOne RMM platform is the ongoing monitoring of Windows-powered servers and PCs to find deviations from predetermined health metrics. When NinjaOne RMM detects a problem, it automatically transmits an alert to your specified IT staff and to your Progent support representative, so incipient problems can be corrected before they have a chance to disrupt productivity. On monitored clients, it takes only one click to create a trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices like switches, APs, and printers.

Major Capabilities of NinjaOne RMM
Top capabilities of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and control over endpoints.
• Remote Access: Provides secure remote connectivity with managed endpoints.
• Patch Management: Executes and tracks patching for OS and third-party apps. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Offers file folder backup for Windows and MacOS devices and full-image backup for Windows.
• Automation: Compatibility with PowerShell, Batch, JavaScript, ShellScript, and VBScript permits automated software installation, updating, and other tedious operations.
• Integrations: Integrates with tools such as TeamViewer, Splashtop, Webroot, and others.
• Strong Security: Compatible A/V platforms include SentinelOne and CrowdStrike.

NinjaOne RMM also features asset management tools that can assist you to detect outdated, rarely used, and over-worked hardware items. Also, NinjaOne RMM can assist you to keep track of equipment warranties and S/W licenses and notify you if they are nearing expiration.

An Affordable RMM System
NinjaOne RMM services are offered for a small one-time startup fee and a budget-friendly monthly charge according to the services selected and the number of servers and desktops covered. If repair services are called for, they can either be taken care of by your internal support staff or by Progent's engineers on a time-and-material basis. With over twenty years of background delivering remote IT expertise to organizations throughout the United States, Progent has the know-how needed to configure NinjaOne RMM optimally for your network environment and business requirements, and Progent can understand and respond to NinjaOne RMM's alarms and reports.

NinjaOne RMM can be integrated with Progent's ConnectWise in-house ticketing system. With a NinjaOne RMM agent installed on an endpoint, just one click can generate a prioritized Technical Response Center ticket or start a chat with a TRC expert, who can handle the problem using the ScreenConnect remote control utility. In most instances, potential problems can be resolved without interrupting your end users.

Key Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM solution that offers a potent combination of asset discovery, task automation, and actionable reporting. NinjaOne RMM's advantages include:

• Reduce IT management effort and expense
• Increase network uptime
• Stay ahead of expirations of software licenses and hardware warranties
• Free your management to concentrate on business challenges rather than IT
• Accelerate your ROI in infrastructure
• Access accurate knowledge for network optimization and capacity planning
• SentinelOne integration for NinjaOne delivers AI-driven defense against zero-day ransomware assaults
• Work with Progent's world-class consultants to grow the business value of your IT network

Other ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes additional affordable managed service tools designed to assist small and medium-size businesses to manage and streamline on-premises or hybrid cloud IT environments by tracking and managing critical areas such as protection, backup and disaster recovery, update management, and spam and content filtering. By working with leading platform providers, Progent can bring small and mid-size businesses the same cutting-edge information technology solutions found in the largest enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

• Outsourced/Co-managed Call Center: Support Desk Managed Services
  Progent's Help Desk managed services allow your information technology group to outsource Call Center services to Progent or divide responsibilities for support services transparently between your in-house network support team and Progent's extensive roster of IT service engineers and subject matter experts. Progent's Shared Help Desk Service provides a transparent supplement to your internal network support group. User access to the Service Desk, delivery of support services, escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent whether incidents are taken care of by your internal network support staff, by Progent's team, or by a combination. Read more about Progent's outsourced/co-managed Service Desk services.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. Progent ASM services safeguard local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard physical and virtual endpoints against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to counter ransomware or recover quickly after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Egregor. Progent will work with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that reduces your vulnerability to ransomware and meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.