Security: Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, managing, securing, and optimizing network endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software offers a unified, cloud-based stack for managing your network, server, and PCs by including tools for carrying out tasks like health monitoring, patch management, automated repairs, endpoint configuration, software setup, backup and recovery, A/V protection, safe remote connectivity, ready-made and home grown scripts, resource inventory, endpoint profile reports, and troubleshooting support.

A headline feature of ProSight LAN Watch combined with the NinjaOne RMM platform is the continual monitoring of Windows-based servers and desktops to find diversions from predefined health metrics. When NinjaOne RMM uncovers a threshold breach, it automatically sends an alarm to your specified personnel and to your Progent support representative, so incipient issues can be corrected before they have a chance to impact productivity. On monitored clients, it requires only a single click to create a prioritized trouble ticket for resolution by Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices like switches, APs, and printers.

Major Features of NinjaOne RMM
Top features of NinjaOne RMM include:

• Endpoint Management: Visibility, security, and control over endpoints.
• Remote Access: Provides secure remote access to managed endpoints.
• Patch Management: Executes and tracks patching for OS and third-party apps. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports file folder backup for Windows and MacOS devices and full-image backup for Windows.
• Automation: Compatibility with PowerShell, Batch, JavaScript, ShellScript, and VBScript allows automated software deployment, patching, and other tedious processes.
• Integrations: Works with utilities such as TeamViewer, Splashtop, Webroot, and others.
• Advanced Security: Compatible A/V products include SentinelOne and CrowdStrike.

NinjaOne RMM also features resource management tools that can help detect outdated, rarely used, and over-worked hardware devices. Also, NinjaOne RMM can help you to keep track of product warranties and S/W licenses and notify you if they are nearing expiration.

A Smart Remote Monitoring and Management System
NinjaOne RMM services are available for a small startup fee and an affordable subscription charge determined by the services selected and the number of servers and desktops covered. If repair services are called for, they can either be handled by your internal IT support staff or by Progent's engineers on a time-and-material basis. With two decades of background delivering remote IT expertise to organizations throughout the United States, Progent has the skills needed to deploy NinjaOne RMM appropriately for your IT environment and business goals, and Progent can understand and respond to NinjaOne RMM's alarms and reports.

NinjaOne RMM can work seamlessly with Progent's ConnectWise ticketing system. With a NinjaOne RMM agent installed on a server/workstation, a single click can create a prioritized Technical Response Center (TRC) ticket or start a chat with a TRC expert, who can handle the problem using the ScreenConnect remote control tool. In most instances, identified issues can be resolved without disturbing your end users.

Major Benefits of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM solution that offers a potent combination of asset discovery, job automation, and actionable reporting. NinjaOne RMM's benefits include:

• Minimize IT management time and expense
• Increase network availability
• Stay on top of expirations of software licenses and device warranties
• Allow management to focus on strategic issues rather than IT
• Speed up your ROI in infrastructure
• Get actionable knowledge for network efficiency and capacity trends
• SentinelOne integration for NinjaOne delivers AI-based protection against new ransomware threats
• Work with Progent's expert consultants to grow the business value of your IT network

Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management services features other value-priced managed service tools intended to help small and medium-size businesses to maintain and automate on-premises or hybrid cloud information technology systems by tracking and regulating critical areas such as security, backup and restore, update management, and email filtering. By partnering with leading platform vendors, Progent can bring small and mid-size businesses the same leading-edge IT solutions deployed by the largest enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time and in-depth reporting tools designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with leading backup/restore software providers to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files, applications, system images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A wide range of devices can be utilized as this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

• Progent's Outsourced/Shared Service Desk: Support Desk Managed Services
  Progent's Help Desk managed services permit your information technology staff to offload Help Desk services to Progent or split activity for support services transparently between your internal support team and Progent's extensive pool of certified IT support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service provides a smooth supplement to your internal network support team. User interaction with the Service Desk, provision of support services, escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your internal support resources, by Progent, or by a combination. Read more about Progent's outsourced/co-managed Service Desk services.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection managed service that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. Progent ASM services protect local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend physical and virtual endpoints against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block ransomware or recover rapidly after an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Conti or Nephilim. Progent will work with you directly to gather information about your current security profile and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that reduces your vulnerability to ransomware and meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.