Security: Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management service for visualizing, managing, guarding, and optimizing endpoints. ProSight LAN Watch combined with agent-based NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by including tools for carrying out jobs like health monitoring, patch management, automated repairs, endpoint configuration, software setup, backup and recovery, Anti-virus defense, safe remote access, built-in and home grown scripts, resource inventory, endpoint profile reports, and debugging support.

A key capability of ProSight LAN Watch used with the NinjaOne RMM software stack is the continual monitoring of Windows-based servers and PCs to find diversions from predefined health thresholds. When NinjaOne RMM detects an issue, it automatically transmits an alarm to your assigned personnel and to your Progent support representative, so potential problems can be rectified before they can impact productivity. On monitored endpoints, it takes only a single click to start a trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also monitor the health of IP-enabled network devices like routers, APs, and printers.

Major Features of NinjaOne RMM
Key capabilities of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and administration of endpoints.
• Remote Access: Offers safe remote access to managed endpoints.
• Patch Management: Executes and monitors patching for OS and third-party apps. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Offers file folder backup for Windows and MacOS machines and image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript permits automated software installation, updating, and other tedious operations.
• Integrations: Works with utilities like TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Supported A/V products include SentinelOne and CrowdStrike.

NinjaOne RMM also includes resource management utilities that can assist you to detect legacy, underutilized, and stressed hardware items. In addition, NinjaOne RMM can help you to monitor equipment warranties and software licenses and alert you when they are nearing expiration.

A Cost-effective RMM System
NinjaOne RMM services are available for a small startup fee and an affordable subscription charge according to the services requested and the number of devices covered. If support services are called for, they can either be taken care of by your internal IT support staff or by Progent's engineers on a time-and-material basis. With over twenty years of experience providing remote IT expertise to organizations across the U.S., Progent has the skills needed to deploy NinjaOne RMM appropriately for your IT environment and business requirements, and Progent can understand and respond to NinjaOne RMM's alarms and analysis.

NinjaOne RMM can be integrated with Progent's ConnectWise in-house ticketing platform. With a NinjaOne RMM agent running on an endpoint, a single click can create a prioritized Technical Response Center ticket or launch a chat with a TRC expert, who can resolve the problem using the ScreenConnect remote control tool. In most cases, identified issues can be taken care of without interrupting your endpoint users.

Key Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is an effective RMM platform that offers a potent blend of asset discovery, task automation, and comprehensive reporting. NinjaOne RMM's benefits include:

• Minimize IT management time and cost
• Increase network uptime
• Stay ahead of expirations of software licenses and device warranties
• Free your management to focus on strategic issues rather than IT
• Accelerate your ROI in network infrastructure
• Access accurate knowledge for network optimization and capacity planning
• SentinelOne integration for NinjaOne provides AI-based defense against zero-day ransomware threats
• Work with Progent's expert consultants to maximize the business value of your IT network

Additional ProSight Managed Services Available from Progent
Progent's ProSight family of network management services features additional affordable managed service tools designed to assist small and mid-size businesses to manage and automate on-premises or hybrid cloud information technology systems by tracking and managing critical areas such as protection, backup and recovery, patch management, and email filtering. By partnering with top platform vendors, Progent can bring small and medium-size businesses the same cutting-edge information technology solutions found in large enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has worked with advanced backup/restore technology providers to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable transparent backup and rapid restoration of important files/folders, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected application and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For details about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

• Progent's Outsourced/Shared Help Desk: Help Desk Managed Services
  Progent's Help Desk managed services enable your information technology staff to offload Call Center services to Progent or divide activity for Service Desk support seamlessly between your internal network support staff and Progent's nationwide roster of certified IT service engineers and subject matter experts. Progent's Co-managed Help Desk Service provides a smooth extension of your in-house network support team. Client access to the Service Desk, delivery of support services, problem escalation, ticket creation and updates, efficiency measurement, and maintenance of the service database are consistent regardless of whether incidents are resolved by your internal network support staff, by Progent's team, or by a combination. Read more about Progent's outsourced/co-managed Service Center services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. Progent ASM services protect local and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Read more about Progent's ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend physical and virtual endpoint devices against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to defend against ransomware or recover rapidly following an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Nephilim. Progent will consult with you directly to collect information about your current security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that reduces your exposure to a ransomware attack and meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.