Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most popular solutions for maintaining mobile connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent offers Niterói, Rio de Janeiro companies support from BlackBerry-premier professionals who can help organizations to manage their BlackBerry environments or migrate efficiently to a current mobile solution.

As the complexity of small business networks has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for companies regardless of size, successful deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small businesses frequently turn to outside consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, dispensing with the need for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient online service delivery capabilities, gives small businesses an affordable solution for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to track and control BlackBerry smartphones across your business, recommend security policies that are right for your company, customize wireless applications, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored rapidly and safely.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.

Onsite IT Consulting
Progent locations in Rio de Janeiro Metro

City Address Phone Link
Barra da Tijuca Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
Brazil
+55 (21) 2018-1122 Barra da Tijuca Network Support Services
Ipanema Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
Brazil
+55 (21) 2018 1137 Ipanema Network Support Services
Niterói Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
Brazil
+55 (21) 2018-1202 Niterói Network Support Services
Rio de Janeiro Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
Brazil
+55 (21) 3500 1614 Rio de Janeiro Network Support Services


Integration Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and support of BlackBerry devices, offering a centralized platform for handling key jobs like smartphone deployment, upgrades, and deactivation and also offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry BES Server Configuration Help

BlackBerry BES Server provides a variety of security options beginning with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting levels of security to meet the specific requirements of your network. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and enable them wirelessly. Examples of these wirelessly selectable security settings include:

  • Disable a smartphone
  • Erase information from a missing BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry BES Server also offers flexibility in determining how to keep users from loading or executing unsecure or unauthorized applications. Progent can assist you to select protective techniques such as:

  • List exactly which applications are permitted on the device
  • Prevent external applications from using persistent memory on the smartphone
  • Select what functions external applications can use on the BlackBerry smartphone
  • Limit the kinds of connections external applications running on the device can establish
  • Prevent all third-party software from being loaded or run on the BlackBerry smartphone

Expert RIM BlackBerry Consulting Support Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available by phone to provide prompt assistance to companies in the Niterói region or anywhere in Rio de Janeiro. Progent's seasoned remote technical support experts have helped businesses solve network problems and reduce IT service costs in every state in the country and established a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide online assistance for a broad selection of technologies associated with BlackBerry software and devices such as synchronization, configuration with Exchange, setting up BlackBerry BES Server, and improving mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition help your company to resolve a wide range of problems concerning synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small business networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by resolving problems promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements assessment, system design, deployment planning and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which management approach and equipment match your needs, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry consultant can help your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
In order to ask Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.



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    Progent uses an enterprise-class service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each customer. The practice of detailing and organizing support activity allows more effective service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who won’t release vital service information.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and repairing Microsoft SCOM environments and can provide organizations of any size advanced online or on-premises consulting services for SCOM 2012. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to fix critical issues uncovered by SCOM 2012.

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    Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations plus a revamped architecture. These enhancements affect key areas like ease of administration, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange Server 2013, create a cost-effective validation and deployment strategy, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote support and management for Exchange 2013.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, enhancing and fixing SCOM solutions and offer companies of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to help you to fix serious issues detected by System Center 2012 Operations Manager.

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    Progent's Microsoft and Cisco premier network consultants offer advanced support for a wide range of technologies and can deliver that expertise remotely nationwide or in person in major cities throughout the United States and anywhere in California. Progent provides remote support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a mix of Microsoft and UNIX-family platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for the toughest network issues, plus the support of CISA and CISSP-qualified security consultants to handle high-level security design and problem solving. Progent has delivered online network support to companies in every state in the United States.

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    Microsoft Communications Server delivers IM and presence in a scalable, world-class package offering enhanced protection, transparent integration with other Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product offers cost savings and improved operational efficiencies, enhanced individual output, and better IP security. MS Communications Server has been replaced by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises configuration support and mediation services for your Office Communications Server 2007 environment and can assist your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and implement an efficient migration that will add business value to your IT system


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