Fast Online Support for Niterói Rio de Janeiro Computer Networks
For companies located in Niterói Rio de Janeiro, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to resolve most information system issues rapidly. This reduces immediate expenses because service calls use up fewer billable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to many online service organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where fast solutions manage to turn into big bills. Progent's penchant for handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which permit the maximum degree of efficiency for remote engineering help and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your company's computer system without violating corporate security.
Progent's advanced service reporting system includes detailed histories for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of assistance rendered to every client by any Progent engineer. This database of issues and responses is organized as a quickly retrievable internal database that allows Progent's online support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service experts can find the best solutions promptly.
Online services offered by Progent to companies in Niterói Rio de Janeiro include:
Certified Windows Experts
Progent's Microsoft-certified remote support professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and certifies an individual's networking skills at the master level. Cisco-qualified CCIEs can deal with even the most difficult issues surrounding network design, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using the latest remote support technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs offer consulting for the entire range of Cisco's popular family of networking products. Cisco infrastructure support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: in depth information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad range of information technologies including network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Mac OS X
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Niterói Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk team of veteran information technology consultants provides your clients in Niterói Rio de Janeiro rapid communication with a dependable technical support group with substantial experience providing telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a significant contributor to business performance, and Progent's policy is to resolve instead of merely record IT problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply remote advanced engineering expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Niterói Rio de Janeiro remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your IT support is proactive rather than reactive. By exposing looming problems before they result in full-scale emergencies, remote monitoring can avoid stressful and costly network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that incorporate a variety of OS platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Niterói Rio de Janeiro, Progent's phone-based network support specialists can deliver effective and affordable system support the instant your business needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix computer problems quickly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Niterói business has a regular freelance consultant or maintains a full time organization that know how to handle ordinary network problems, Progent’s Microsoft certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to fix unexpected system crises or particularly complex integration problems.
Advantages of Progent's Network Help for Businesses in Niterói Rio de Janeiro
Progent's online technical help services allow your Niterói company to experience the advantages of immediate, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by being more reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your local support resources
With most companies in Niterói Rio de Janeiro, local network support providers, whether consisting of outside consultants or an in-house IT staff, can solve typical network issues. On the other hand, serious problems may occur when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support people. In these situations, Progent's on-call service experts give you an easy, quick, and economical solution to supplement your regular resources and to convey useful knowledge to improve your capability to handle downstream problems in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller offices often rely on independent freelance consultants. Although independent service people carry less overhead than larger consulting firms and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for help during an IT crisis. As your business expands, network downtime and trouble with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your network stays available.
- Create a Solid Foundation for Smooth Expansion
Companies often start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. These poorly designed environments need proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to provide the stable foundation to handle critical business requirements and simplify downstream expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller companies require guidance and technical education to navigate through an ever more complicated maze of technology options available for accelerating business success and enhancing efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended
solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, refined support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, in the trenches of IT service, executing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to each client. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.