For small and midsize companies located in Niterói Rio de Janeiro, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support lowers direct costs since service calls take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the support that you receive. Unlike typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions somehow end up as big bills. Progent's skill at dealing with problems efficiently results in your business spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes which permit the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your computer system remotely without compromising system security.
Progent's sophisticated service database application includes detailed records for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to each Progent client by every consultant. This archive of trouble tickets and responses is stored as a quickly exploitable proprietary knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional massive technical support databases and permit fast access to manufacturers' internal support staff so Progent's online service experts can arrive at optimal solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Niterói Rio de Janeiro or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote support professionals offer certified skills in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's consultants to tackle almost any emergency that may crop up in a small company network. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support customers with mixed-OS environments, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support services provided by Progent to small businesses in Niterói include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of information technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult problems associated with network design, installation, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value since their broad expertise permits them to find solutions for the most difficult problems quickly. In common instances, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few consulting providers make CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get immediate support for serious network infrastructure problems that are hurting business productivity but are outside the experience of your local computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art remote support tools to provide fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist you to recuperate rapidly after a serious breach. Security support services available from Progent include: comprehensive security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting experts for contract projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical projects economically and on time. Progent's special remote consulting services include:
How Your Niterói Rio de Janeiro Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are intended for small organizations who lack the money or time to build and maintain an internal Call Center but who require fast access to an efficient Help Desk with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or improving your current organization, identifying or customizing Help Desk software to meet the unique demands of your business, or providing temporary phone support personnel to work with your internal Help Desk Call Center group to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Niterói Rio de Janeiro fast access to a reliable technical support group with years of experience delivering phone support and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a major contributor to business success, and Progent's policy is to solve and not simply document IT problems.
Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and MS Excel. To read more information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative components of Mac systems by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Niterói Rio de Janeiro remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your computer maintenance is proactive and automated. By spotting looming trouble spots before they expand into downtime, automated monitoring can avoid inconvenient and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of platforms.
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services