For small and midsize companies in Niterói Rio de Janeiro, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. This reduces direct expenses since service calls require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves even more in incidental costs by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for online support is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where quick solutions somehow end up as large bills. Progent's penchant for dealing with problems quickly translates into your business saving cash.
Progent's Online Service Tools
Over the years, Progent has developed a set of optimized tools and proven processes that ensure the maximum degree of efficiency for remote help and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to link to your network without compromising network security.
Progent's sophisticated customer support reporting application maintains thorough documentation for the service that Progent's customers have been provided. Progent's team service personnel have access to the records of assistance rendered to each customer by any Progent engineer. This database of anomalies and responses is structured as an easily retrievable support knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to determine optimal solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Niterói Rio de Janeiro or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's engineers to address virtually any emergency that may occur in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services available from Progent to companies in Niterói include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies a person's technical knowledge at the expert level. CCIEs can resolve even the most difficult issues surrounding network infrastructure planning, integration, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience allows them to resolve the most intractable problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast telephone contact with a CCIE so you can get urgent help for severe network problems that are lowering worker efficiency but are beyond the comfort zone of your ordinary network service providers. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of advanced remote support technology in order to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-expert online service experts offer computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP security consultants offer a variety of system protection services that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies often request. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Niterói Rio de Janeiro Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center programs for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick communication with an effective Call Center with proficient phone support as well as the technical depth to escalate complex problems to advanced engineers.
Progent’s shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an effective new Call Center or enhancing your current one, identifying or customizing Help Desk software to handle the unique needs of your business, or adding temporary phone support staff to work with your existing Help Desk group to handle unusually busy events such as software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Niterói Rio de Janeiro fast contact with an effective support resource with substantial background providing telephone-based support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a key contributor to company performance, and Progent's target is to fix instead of merely report network problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group offers remote advanced consulting support and education in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read more information on Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac experts can support the artistic components of Apple Mac systems by delivering remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Niterói Rio de Janeiro online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, proactive monitoring can minimize stressful and expensive network failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support multiple OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services