Immediate Remote Troubleshooting for Niterói Rio de Janeiro Computer Systems
Immediate Online Technical Support for Niterói SystemsFor companies located in Niterói Rio de Janeiro, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many online support firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick repairs somehow turn into large invoices. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies that promote the highest degree of efficiency for online help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to access your company's network remotely without breaching network security.

Progent's sophisticated technical support reporting system stores extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help rendered to each customer by every Progent consultant. This database of problems and responses is structured as a readily exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts can determine the best solutions promptly.

Online technical support services available from Progent to customers in Niterói Rio de Janeiro include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software products to handle the unique needs of your company, or adding temporary phone support personnel to work with your internal Call Center resources to handle demanding events such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran information technology experts offers your workers in Niterói Rio de Janeiro rapid assistance from a dependable technical support resource with substantial background offering telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's aim is to solve and not simply annotate technical issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Niterói Rio de Janeiro online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they expand into crashes, proactive monitoring can head off inconvenient and costly service crises. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
How Your Niterói Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Niterói Rio de Janeiro, Progent's online computer support engineers are ready to provide expert and economical system support the instant your organization requires it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Niterói organization deals with a local independent support technician or employs a full time organization that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Niterói Rio de Janeiro
Progent's online support services enable your Niterói business to have the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Niterói Rio de Janeiro, local computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can solve typical technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call service professionals give you an easy, quick, and economical solution to augment your regular help and to transfer useful information to improve your ability to deal with future issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller organizations commonly depend on individual freelance service providers. Although independent consultants have smaller overhead than larger service firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of reserve help may force your business to wait for help during an emergency. As your company grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Growth
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the organization. These poorly designed environments need proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a system infrastructure able to provide the stable foundation to handle critical business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller companies require guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, in the trenches of network service, performing a wide range of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just expert technical skills, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent can assist businesses of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and resources and make sure you avoid the typical errors small companies make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.

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    Progent can provide the affordable support of online Internet connectivity consultants to help your organization to evaluate or enhance your Internet services so your Internet connectivity solution meets your business requirements. Services provided by Progent's engineers include assessment of your existing bandwidth use, vendor and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new carrier and/or service arrangement. Provisioning can include optimizing current routers and switches and deploying new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.

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    Microsoft Virtual Server, run on the Microsoft Windows Server operating system and based on software first developed by Connectix, provides the performance needed to carry out server consolidation, application upgrade, and server quarantine tasks via virtualization techniques in an enterprise-ready IT network with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance operational efficiency in software development and testing, migration from legacy line-of-business software, and server consolidation. Progent's skilled Virtual Server consultants can help your IT staff to assess and deploy MS Virtual Server 2005.

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    Progent can provide a wide array of economical remote and on-premises consulting services to help your business to configure, manage, and debug workstations and mobile devices based on Windows, macOS/OS X, iOS, Google Android, or Linux.

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    Progent’s Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid creation of advanced business programs that can give your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information network. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.

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    Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids network downtime, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Exchange Server 2003 that are best aligned to your business goals.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their reach, lower their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.

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    NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with replication to deliver fast, zero RPO disaster recovery between sites located as far as 185 miles away from one another. Progent's roster of seasoned network consultants can assist your business to design, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by delivering help with procedures like assigning disk pools and shelf IDs, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, designing a configuration replication network, and verifying your disaster recovery system to prove adherence with industry standards and government mandates.

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    Progent's SonicWall firewall experts can show you how to configure, maintain, and tune SonicWall firewall devices including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end security plan and design security into your corporate operations.

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    The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to block ransomware or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that minimizes your exposure to ransomware and meets your company's needs.

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    Progent’s Microsoft-premier consultants can assist your organization to update your desktops from 32 to 64 bits. Progent can assist you to understand the costs and advantages of migrating to 64-bit desktop processing, plan an affordable migration strategy that reduces operational disruptions, and offer inexpensive, professional online support to assist your company to configure 64-bit PC desktop operating systems and application programs on your existing computers.

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    Progent offers cost-effective online support to assist companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can help you deploy cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS services. Progent can provide as-needed expertise to assist you to resolve technical roadblocks or Progent can provide project management outsourcing to help you move to the Amazon AWS platform on time and on budget.

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    Progent's Microsoft-certified failover clustering consultants can assist you to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering technology to create an advanced fault-tolerant/disaster recovery strategy, help your organization to design and install a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and help you to centralize the administration of failover clusters.

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    Progent can help small companies to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the common errors small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

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    Progent’s Technical Response Center (TRC) offers nationwide extended hours remote troubleshooting for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone help and online secure network connection to troubleshoot and repair network problems quickly and affordably. The scope of technical expertise represented by Progent's team of country-wide service engineers allows Progent to escalate even the toughest problems to appropriate experts as required. For critical problems, the TRC tries to answer your call for support in less than one hour.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a disaster recovery system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, affordable creation of a failover cluster quorum witness.

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    Progent can provide small companies with an information management professional who can function as a part-time CIO. This part-time CIO can provide long-term direction to help you deploy appropriate IT products to improve business operations so they align more closely with your business objectives. Your company can develop and install a well conceived information technology strategy without absorbing the expense of a full-time senior IT executive.

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    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in key areas including multitenancy, agile network infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut IT expenses and enhance productivity.

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