Immediate Remote Troubleshooting for Niterói Rio de Janeiro Computer Systems
For companies located in Niterói Rio de Janeiro, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many online support firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick repairs somehow turn into large invoices. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies that promote the highest degree of efficiency for online help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to access your company's network remotely without breaching network security.
Progent's sophisticated technical support reporting system stores extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help rendered to each customer by every Progent consultant. This database of problems and responses is structured as a readily exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts can determine the best solutions promptly.
Online technical support services available from Progent to customers in Niterói Rio de Janeiro include:
Certified Windows Support
Progent's Microsoft-expert online support professionals can deliver network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to assist your company to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle the most challenging problems surrounding network planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In many cases, less qualified service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using state-of-the-art remote troubleshooting technology in order to perform quick, safe, and economical analysis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of networking devices. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet APs engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security services that can strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up rapidly following a damaging penetration. Security support services available from Progent include: thorough information security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad array of computer technologies including network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Niterói Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software products to handle the unique needs of your company, or adding temporary phone support personnel to work with your internal Call Center resources to handle demanding events such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of veteran information technology experts offers your workers in Niterói Rio de Janeiro rapid assistance from a dependable technical support resource with substantial background offering telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's aim is to solve and not simply annotate technical issues.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Niterói Rio de Janeiro online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they expand into crashes, proactive monitoring can head off inconvenient and costly service crises. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Niterói Rio de Janeiro, Progent's online computer support engineers are ready to provide expert and economical system support the instant your organization requires it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Niterói organization deals with a local independent support technician or employs a full time organization that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or especially tough integration problems.
Advantages of Progent's Network Help for Organizations in Niterói Rio de Janeiro
Progent's online support services enable your Niterói business to have the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site IT resources
For most organizations in Niterói Rio de Janeiro, local computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can solve typical technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call service professionals give you an easy, quick, and economical solution to augment your regular help and to transfer useful information to improve your ability to deal with future issues in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller organizations commonly depend on individual freelance service providers. Although independent consultants have smaller overhead than larger service firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of reserve help may force your business to wait for help during an emergency. As your company grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system is always up and running.
- Create a Solid Basis for Smooth Growth
Companies often begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the organization. These poorly designed environments need proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a system infrastructure able to provide the stable foundation to handle critical business demands and simplify downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller companies require guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT consulting with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, in the trenches of network service, performing a wide range of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just expert technical skills, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.