Immediate Online Support for Niterói Rio de Janeiro IT Networks
For organizations located in Niterói Rio de Janeiro, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional value because they possess the practical background and are equipped with the sophisticated tools necessary to solve most network issues quickly. This lowers direct expenses since service calls require fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is especially helpful for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where fast repairs somehow end up as major invoices. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven methodologies which allow the highest level of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to link to your computer system remotely without breaching network security.
Progent's powerful customer support reporting application maintains detailed records of the service that Progent's clients have been provided. Progent's staff engineers have access to the records of all help provided to each Progent customer by every Progent consultant. This archive of problems and responses is stored as a readily exploitable proprietary database that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's remote service specialists can determine optimal resolutions promptly.
Remote technical services offered by Progent to businesses in Niterói Rio de Janeiro include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers can deliver network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most challenging problems occurring in network infrastructure design, integration, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value since their broad expertise permits them to resolve problems rapidly. In many instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network via the latest on-line support tools to perform quick, secure, and affordable analysis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's popular selection of infrastructure products by providing consulting services that include:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security solutions available from Progent cover in depth data security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; integrating firewalls; building safe architectures for off-site and mobile communication; securing your email infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a broad range of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Niterói Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk staff of veteran network experts provides your computer users in Niterói Rio de Janeiro rapid contact with an effective technical support resource with years of background delivering phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's intent is to fix and not just track IT problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff offers phone-based advanced consulting support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Niterói Rio de Janeiro online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network support is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, system monitoring can head off disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by multiple operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Niterói Rio de Janeiro, Progent's online computer support specialists are ready to provide expert and cost-effective system support whenever your business has to have it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Niterói organization relies on a regular independent support technician or employs an in-house IT staff that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to handle sudden system crises or particularly challenging integration projects.
Features of Progent's Online Computer Support for Niterói Rio de Janeiro
Progent's phone support, remote repair, system security consulting, and system management services give companies in Niterói Rio de Janeiro unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Niterói Rio de Janeiro and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for phone service and asks for no periodic retainer for services delivered during regular working hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core support offerings include technology integration, MS Exchange consulting, corporate security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Software Design
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that address the specific needs of your business.
- State of the Art Remote Access Software
Secure online connectivity allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal service call. Effective online connectivity tools and experienced technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in online support and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained companies whose clients require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, at the forefront of IT support, executing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for applying technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing service records results in more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.