Fast and Affordable Online Technical Support for Niterói Rio de Janeiro Information Networks
Urgent Remote Help for Niterói SystemsFor organizations located in Niterói Rio de Janeiro, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of network problems quickly. This lowers direct expenses because service calls require minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you owe only for the services that you actually get. Unlike typical online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast repairs manage to end up as major tabs. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent's remote service group can interface to your company's computer system without breaching system security.

Progent's powerful customer support database application stores extensive records for the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of assistance rendered to each client by every engineer. This history of issues and resolutions is stored as a readily retrievable support database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's remote service experts can find the best resolutions quickly.

Online support provided by Progent to companies in Niterói Rio de Janeiro include:

Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, subscription-based services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your specified IT personnel and your assigned Progent technical consultant so that emerging problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this second means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your in-house IT support team. User interaction with the Help Desk, provision of support services, escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your in-house network support organization, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to extend or shrink your part of support activity as required. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. For details about ProSight Shared Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of experienced network consultants gives your workers in Niterói Rio de Janeiro fast access to a large technical support resource with substantial background providing telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a major enabler of company productivity, and Progent's aim is to solve rather than simply report network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team provides online advanced consulting support and education in key application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Niterói Rio de Janeiro remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your business so your network support is proactive and automated. By spotting emerging problems before they cause full-scale emergencies, remote monitoring can avoid disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of OS platforms.
How Your Niterói Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Niterói Rio de Janeiro, Progent's phone-based computer support engineers are ready to provide professional and affordable system support the instant your organization has to have it. Over two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Niterói office works with a regular freelance support technician or maintains an in-house organization that can handle day-to-day computer problems, Progent's Microsoft certified engineers are available to provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Niterói Rio de Janeiro
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services give companies in Niterói Rio de Janeiro unparalleled leverage for your support investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk support and system management, Progent's professionals can provide your organization world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT background, fine tuned support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    E-Mail Guard from Postini provides continually upgraded spam and virus filtering, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support specialist. If your organization is too small to purchase for a standard Postini license, you can still get the use of Postini's Perimeter Manager technology through Progent's E-Mail Guard anti-spam and virus defense aggregation program. Progent's expert email protection consultants can help you devise an email defense plan that incorporates spam filtering and virus defense services and policies.

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    The complexity and connectivity demands of Microsoft Windows Servers requires a network consulting team with hands-on expertise and broad knowledge in designing and building cohesive, end-to-end business technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progent's consulting services can help you with planning, deploying, administering, and supporting Windows Server solutions that increase the productivity of your computer network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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