Progent's Microsoft and Cisco authorized experts provide several service programs to help mid-size and large companies create a cost-effective and successful internal Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and improvement, executive reporting, education of internal personnel, and documentation of processes. Progent's Software Selection and Deployment Services help businesses sift through the numerous top level Help Desk software packages available and decide which products might be too costly, lack critical functions, or align poorly with your company's corporate culture. Progent also offers short-term staffing for businesses who need to reinforce their internal Help Desk team for special tasks or to substitute for vacationing or incapacitated personnel.
If you have a company information system with 10 to 50 network clients, Progent's network outsourcing services save your organization from dependence on single freelance consultant while giving you affordable and dependable access to high-quality network expertise. By delivering network consulting service when you require it, providing advanced expertise for key applications, delivering unique support such as automated network monitoring, and billing only for services you use, Progent gives you an affordable way for maximizing the productivity and profitability of your small business information system. Progent is the intelligent way for small businesses to create and support a robust and safe information network and to benefit from fast access to the skilled support typically restricted to businesses who can support a sizeable in-house IT group.
Progent's Microsoft-premier engineers can help your organization to enhance your desktops from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of upgrading to 64-bit desktop computing, plan an efficient migration strategy that reduces business disruptions, and provide inexpensive, expert remote support to assist your organization to configure 64-bit PC desktop software and applications on your current computers.
Progent's Microsoft-certified consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Windows. Online and onsite evaluation and migration services for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker connectivity, data and identity security, automated deployment and management, network optimization, wired/wireless convergence, business continuity planning, group and personal training for network management staff and users, and ongoing consulting support.
Progent offers affordable remote consulting to assist you to plan, configure, and fix any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you through occasional technical roadblocks or major engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or support a highly available, secure and scalable infrastructure that aligns with your computing model. Progent also offers online or on-premises training to help manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the business value of your IT system.
Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and troubleshooting services to assist your organization to design, install, administer, optimize, and debug Wi-Fi deployments that utilize Cisco's Meraki access points. Progent's consultants can also assist your organization to plan and deploy hybrid networks that combine local and cloud-hosted resources and that provide seamless connectivity, advanced protection, streamlined management, and dependable operation for all your mobile and desktop devices.
Progent's managed services for software/firmware update management offer organizations of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices printers and scanners, network appliances such as switches and Wi-Fi access points, and IoT devices like alarms and health monitors.
Progent can assist you in all facets of your migration to Exchange Server 2016 including planning HA infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, developing cost-effective system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent clients who lack adequate in-house resources to configure proper pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital network projects on schedule.
Progent's Microsoft-certified consultants can provide online or in-person support to assist companies of any size to design, implement, administer, and repair a backup solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from older releases of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent can provide occasional support for resolving particularly challenging issues, or full project management support. Progent can also assist you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.
Progent's Microsoft experts provide small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003 and System Center Configuration Manager, Microsoft's solutions for change and configuration management. Configuration Manager is Microsoft's new title for the change management platform formerly known as Systems Management Server. System Center Configuration Manager 2007 provides a range of new features to Systems Management Server 2003 such as full automation, built-in Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's Microsoft certified consulting professionals can show you how to use SMS Server or Configuration Manager effectively for streamlined OS and application software installation, security patch control, software tracking, and licensing compliance. Progent's consultants can also assist you to move smoothly from SMS Server to Configuration Manager 2007.
Progent's ransomware consultants can help you to assess your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and reconstruct an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Progent's CISSP-certified cybersecurity consultants can help businesses of all sizes with any aspect of IT security. Progent can help implement efficient security solutions that protect a small office against advanced threats or Progent can design, deploy, and manage a comprehensive security strategy for hybrid networks that support local, remote, and mobile users accessing network resources spread across multiple physical datacenters and various clouds.
If your business has a UNIX, Linux, or Solaris network or a mixed-platform network, Progent's CISA and CISM-premier security specialists can help your entire organization in a wide range of security topics such as security management practices, security design and models, access control products and techniques, applications development security, operations security, physical security, communications, network and web security, and workplace recovery preparedness. CISA and CISSP define the basic skills and worldwide standards of performance that network security managers are required to master. These certification offer executive management the confidence that consultants who have achieved their CISA or CISSP certification have demonstrated the experience and knowledge to deliver effective security management and consulting services.
Progent's short-term staff augmentation services allow businesses to respond to sudden increases in demand for network support personnel without incurring the costs and delays associated with identifying and recruiting experienced technical workers and without adding to your permanent workforce.
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity environment that spans your on-premises and cloud assets and protects all users at any location with any device.
For more than 20 years, Progent's consultants have provided affordable IT planning, configuration, debugging, security services, and development for information networks of all sizes.
Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who receive the top customer endorsement and are afforded the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your company better technical solutions for your information network.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Progent's Duo services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices.
Nagios and MRTG are useful, license-free monitoring tools that operate under the Linux OS and can be used to monitor UNIX/Linux networks, MS Windows systems, or multi-platform networks in which Linux and Windows run side by side. The Nagios monitor allows system managers to monitor network services such as SMTP, HTTP, FTP, and PING. MRTG permits you to track the bandwidth in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's system integration consultants can assist you to utilize both these utilities to tune and repair your system.
If you are producing UNIX or Linux software in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive information technology outsourcing that frees you to concentrate on your area of high-value expertise without the continual distraction of maintaining your business network. Through the use of smart network monitoring and by providing remote and on-site support as your company needs it, Progent represents an affordable alternative for managing an information network that provides excellent reliability, security, and performance. Progent's Linux developer assistance services include full-service it outsourcing, virtual server infrastructure, remote and on-premises service and repair, 24x7 monitoring, and Contact Center outsourcing.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their reach, lower their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
Progent can provide cost-effective online and on-premises support to help businesses of any size to move all or part of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment expense and enable access to Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.
Progent can help you to design and carry out an efficient move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management for both onsite and Azure resources.
Progent's Cisco CCIE wireless network infrastructure consultants offer remote or on-premises integration and troubleshooting support to help you to plan, configure, upgrade, optimize, administer and debug Aironet wireless access point environments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create an enterprise connectivity solution that is simple to manage and scale. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, location and configuration of Aironet Wi-Fi access points to work with your unique office layout, building structure, and anticipated workloads.
Progent's ransomware experts can assist you to assess your ransomware defenses, remotely monitor and protect your IT environment, help with settlement negotiations with a hacker, and restore a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or on-premises services to help you to design, deploy, optimize and debug a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup software.
Progent's certified cybersecurity consultants can run NodeZero-based PEN tests to verify your security defense tools and policies are properly configured and effective.
SQL Server 2005 offers indispensable, standardized tools to IT professionals as well as to network users, reducing the difficulty of creating, deploying, administering, and accessing enterprise information and database applications on platforms ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in designing and building data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Progent's certified wireless experts can assist businesses of all sizes to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi AP solutions to achieve the throughput, range, capacity, scale, security compliance and ease of management required for seamless connectivity between wireless and wired network infrastructure. Progent can provide efficient remote and on-premises support for end-of-life and current 802.11ac Aironet access points and Progent can help you design and maintain deployments of indoor and outdoor/industrial Aironet access points.
SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, lessening the difficulty of designing, deploying, managing, and using enterprise information and database applications on platforms ranging from mobile devices to enterprise data networks. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in planning and building information-based, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces important innovations plus a redesigned structure. These improvements favorably impact vital facets of IT like ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the possible advantages of migrating to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Microsoft Exchange Server 2013.
Progent's IT outsourcing services provide affordable computer support for small organizations. Whether it involves designing system architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or creating a web-based eCommerce application, outsourcing your IT engineering services can reduce costs and minimize uncertainties, permitting network service expenses to grow in a more moderate and controlled manner than is feasible by building up a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available system foundation for your vital applications powered by Windows.
Progent's Help Desk Call Center outsourcing and co-sourcing services help organizations to cut costs, enhance output, and respond immediately to fast-changing economic environments.
Mid-sized companies can enjoy all the benefits of System Center Operations Manager and have quick access to Progent's Microsoft and Cisco Premier network consulting professionals. With Progent's economically priced IT service programs, mid-size businesses can select a basic co-sourcing package based on System Center Operations Manager 2007 with server monitoring, automated alerts, comprehensive reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical applications who need high availability networking, Progent can provide a complete round-the-clock outsourcing solution. Progent supports Operations Manager to provide mid-size company information systems enterprise-class availability, protection and productivity.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important new features as well as a redesigned architecture. These enhancements affect vital facets of IT such as manageability, availability, security, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of migrating to Exchange Server 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Exchange 2013 solution. Progent also offers ongoing remote support and management services for Exchange 2013.
Progent's managed services for patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices scanners, network infrastructure appliances such as switches and Wi-Fi APs, and Internet-of-Things devices like alarms and robotics.
Progent offers support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Progent's wireless engineers can help small organizations design, select, pilot, install and maintain protected building-to-building wireless bridges that integrate transparently into your IT network while offering a level of protection that equals or exceeds wireline interfaces. Progent offers expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you identify and install the wireless connectivity solutions that fit best with your business requirements.
Progent's CISSP-certified cybersecurity consultants can assist organizations of any size with any facet of IT security. Progent can implement cost-effective cybersecurity solutions that protect a small office against advanced threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile users accessing network resources spread across multiple physical sites and various clouds.
Progent's Cisco certified wireless networking experts can provide affordable remote and on-premises support for end-of-life and current Wave 2 Aironet wireless access points and Progent can help your business to design and manage wireless environments that include indoor and outdoor/ruggedized Aironet APs.
Progent's consultants can help you to design and carry out an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across onsite and Azure resources.
Cisco has developed an extensive product line of routers that includes routers designed to provide the security, performance, and availability demanded by customers from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a reliable foundation for your network and to make it economical to grow as you support new users, start new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
Progent can assist you in any phase of your upgrade to Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring HLB; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook.
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and can create or enhance .NET apps quickly and at low cost.
Progent can provide a variety of economical online and on-premises support services to help your business to install, manage, and debug desktops and handhelds powered by Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Progent's experienced ransomware recovery experts can help you to reconstruct a network damaged by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky.
Windows Hyper-V 2016 incorporates core technologies initially designed for and proven on Azure, among the world's biggest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to run your critical applications, plan an efficient network architecture for a cloud-centric or hybrid deployment, develop and execute a smooth upgrade strategy, train your IT administration and support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.
Progent's certified Windows Server 2022 experts can assist your organization to plan and implement a cost-effective upgrade to Windows Server 2022 that features high availability and that uses an on-premises system model or a hybrid model that integrates cloud-hosted Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to create or update .NET apps rapidly and affordably.