Additional Topics of Interest

Onsite Technical Support Sun Solaris
Online Help Solaris

If your office computer system combines Solaris technology with Microsoft Windows, Progent can help you to integrate your IT resources into a cohesive network that allows all your operating systems to run side by side for easy administration, transparent information exchange, high dependability, superior throughput, and strong security. Progent's Sun Solaris and Microsoft Windows coexistence support offerings include network infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical support and repair, on-site technical support, and Contact Center support.

Award Winning Microsoft Certified Partner SCSM 2016 IT Consultant
System Center 2016 Operations Manager Support and Help

Progent has over 20 years of background deploying, and supporting the key platforms included with System Center and can assist you to plan, deploy, support, and fix your Microsoft System Center solution to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent's consultants can assist you to migrate to the latest version of System Center from an older one or from another datacenter management solution to deliver the advantages of best-in-class provisioning, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

At Home Workers Cybersecurity Remote Support Services
Work at Home Cybersecurity Technical Consultant

Progent can help small and medium-size organizations to configure endpoint security protection systems and provide cleanup expertise required for a remote workforce.

Microsoft Consulting Best Practices Technology Consultant
Access to External Support Databases Design

Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the forefront of IT service, performing a broad range of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices that are incorporated into shared leading practices training that Progent teaches its support staff. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world network problems quickly.

Shared Support Desk Consulting
Co-managed Call Center Consultant

Progent's Shared Help Desk service allows your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

Linux RedHat Online Consultancies
Linux Online Information Technology Consulting Firms

Progent offers nationwide remote technical support and troubleshooting services for businesses who operate networks based on variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Online technical support provides optimum leverage for your IT budget by extending user efficiency and limiting the hours billed for computer analysis and repair. Sophisticated online support technology and experienced technicians and engineers allow Progent to handle most IT issues without wasting time and expense by going to your site. In the vast majority of situations your IT issues can be dealt with by telephone or via a mix of telephone help and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security professionals to help you with the toughest system problems.

Microsoft Exchange 2007 Services
Top Ranked Exchange 2007 Edge Server Computer Consultants

Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies ongoing support requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server that are in keeping with your business needs.

Check Point 1000 Firewalls Cybersecurity Consultancies
Check Point Software Security Consulting

Progent's Check Point Software firewall experts can help you design, deploy, and administer firewall solutions built around Check Point Software NGFW firewall appliances and Check Point's subscription-based security services. Progent can also assist you support older Check Point firewalls or migrate efficiently to Check Point's next-generation security gateways.

Computer Consultants Tracking Service Costs
Services Documentation Technology Consulting Services

Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to each client. The practice of detailing and archiving service activity allows more effective service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who won't release the keys to the kingdom.

Google Cloud Identity Technology Professional
Google Cloud VPN Technology Professional

Progent offers cost-effective online and on-premises support to help businesses of any size to move all or part of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, architectural design and review, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.