Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry wireless smartphones were at one time among the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based programs, and other critical business data. Progent can provide Norfolk, Virginia businesses the expertise of BlackBerry-certified professionals who can help companies to manage existing BlackBerry environments or migrate efficiently to a modern mobile solution.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the standard for companies of any size, successful deployment and support of BlackBerry technology has become increasingly challenging. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small organizations often resort to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-qualified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, doing away with the requirement for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's efficient online support model, provides small businesses a budget-friendly solution for integrating BlackBerry products seamlessly into their IT network.

Progent's consultants can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your database and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, customize mobile software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a single platform for handling critical jobs like device deployment, upgrades, and deactivation and also offering a strong foundation for security and fault tolerance. BlackBerry BES Server supports seamless integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry BES Server Integration Help

BlackBerry Enterprise Server features a variety of security options beginning with automatic encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also permits great versatility in adjusting levels of security to meet the special requirements of your company's environment. Progent's BlackBerry authorized engineers can help you to select advanced security functions and activate them remotely. Examples of these wirelessly configurable security features include:

  • Disable a BlackBerry device
  • Wipe information from a missing BlackBerry smartphone
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BES Server also provides flexibility in selecting how to keep BlackBerry users from loading or running unsafe or prohibited code. Progent can assist you to select blocking techniques such as:

  • List precisely what applications are permitted on the device
  • Prevent external applications from using non-volatile storage on the device
  • Determine what resources external programs can use on the smartphone
  • Limit the kinds of access third-party applications running on the device can initialize
  • Block all third-party applications from being loaded or run on the BlackBerry smartphone

Professional BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to provide expert technical help to businesses in the Norfolk area or throughout the state of Virginia. Progent's experienced online consulting team has helped IT organizations resolve computer issues and cut IT service costs in each state in the United States and built a substantial following of satisfied customers. (See Progent's client testimonials.)

Progent offers remote help for a wide selection of issues associated with BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to perform common support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified experts can also assist you to resolve a broad array of problems associated with synchronization, device recognition, email consistency, web access, wireless connectivity, IM, PC software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote technical assistance for small office networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless technical support expenses low and, by dealing with problems quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, create, update, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements assessment, system design, roll-out strategy and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to determine which management approach and equipment meet your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about options for software versions, processors and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can help you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Professional
To contact Progent about consulting support for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.
















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