Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless smartphones were once among the most successful solutions for achieving location-independent access to messaging, calendars, web-based applications, and other critical business information. Progent offers Norfolk, Virginia companies the services of BlackBerry-premier experts who can assist businesses to maintain their BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the complexity of small company networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations of all sizes, successful integration and maintenance of BlackBerry technology has become increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses often resort to external support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to plan, administer, and repair BlackBerry environments economically and efficiently, doing away with the necessity for an internal BlackBerry technology specialist and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's proven remote service delivery model, gives small companies an affordable solution for incorporating RIM BlackBerry products seamlessly into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, configure streamlined administration utilities so you can track and control BlackBerry devices throughout your business, define security policies that are right for your business, develop custom wireless applications, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored quickly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering large groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Exchange Server, IBM Lotus Domino, or Novell GroupWise users to transmit and receive emails that are encrypted during wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a broad variety of crucial administrative tasks ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

RIM BlackBerry BES Server Integration Support

Progent's BlackBerry-premier consultants can assist you to use RIM BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-premier consultants can also assist you to use BlackBerry Enterprise Server to perform key tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and manage BES Server's fault-tolerant infrastructure using VMware
  • Deploy BlackBerry smartphones remotely
  • Establish custom management roles
  • Automatically track and analyze the integrity of your BlackBerry solution

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help your company to perform common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can also assist you to troubleshoot a broad range of issues concerning synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, IM, workstation software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote support for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support expenses low and, by solving problems promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to operate management tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist your company to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about professional expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.