Enlarging your at-home workforce can have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Norfolk organization to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent offers services that go from on demand expertise for helping you past occasional technical bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Norfolk, Virginia organizations to with any aspect of creating a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
A fast, company-wide changeover to a teleworker business model, which might be the result of a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's nationwide network of online technical support specialists combined with world-class ticketing and follow-up technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their active tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows your company to expand your existing Help Desk staff by sharing delivery of Help Desk Call Center support services transparently between your in-house IT support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution utilizing the leading professional services automation tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class technical support to your from-home workers, see Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Norfolk, Virginia organization, phone 1-800-993-9400 or go to Contact Progent.