Enlarging your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Norfolk company to select the right technologies and follow best practices in creating and operating a safe virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed expertise for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Norfolk, Virginia organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A rapid, enterprise-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as an element of a business continuity plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or edit the status of their active tickets, enter information, and upload screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to augment your existing Help Desk Call Center staff by splitting responsibilities for Support Desk support seamlessly between your in-house IT support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the number one PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver best-in-class technical support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Norfolk, Virginia organization, call 1-800-993-9400 or refer to Contact Progent.