Norfolk Work at Home Employees Configuration Consulting Company
System Design, Implementation, Administration and Help Desk Consulting and Support Services
Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Norfolk organization to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers services ranging from as-needed expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Norfolk, Virginia businesses to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and unified management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote workforce can be particularly challenging if you must manage a combination of personal equipment such as PCs and laptops, Internet routers, and wireless APs from different vendors and with a variety of OS software and firmware levels. Progent's experience delivering online help for both outdated and current technologies in virtual office venues allows you to make efficient use of your available infrastructure and offers ready access to expertise for implement essential upgrades. Services offered by Progent to help you to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network (VPN) technology makes it possible to create a safe tunnel for authenticated at-home employees to access IT assets situated at your company datacenter or in the cloud. Progent's consultants can assist your company to configure and manage VPN access between your teleworkers and your key IT resources by providing remote VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow a telecommuter to see and use a remote computer's desktop. This provides network managers significant control over the digital ecosystem of at-home employees and offers remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers expert remote consulting for integrating routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by an entire household and visitors, are frequently used by at-home employees to connect to their router for work. This can cause throughput and cybersecurity problems. Progent can assist you to mitigate these issues by delivering services that include Aironet integration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup help.
- Internet connectivity solutions impact the speed and availability of connections between at-home workers and the company data center. Business-critical processes might require redundant Internet access in the event the normal connection fails. Progent offers guidance for selecting service providers, selecting appropriate service offerings, and integrating redundant Internet access. See Internet access integration services.
IP Voice Solutions for an At-Home Workforce
Expanding the business PBX environment to include teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-based VoIP platforms are used by SMBs to server telecommuters. Many enterprises rely on Cisco's current or older platforms for IP voice solutions. Progent can assist organizations of all sizes to design or tune a telecommuter VoIP service that provides the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help businesses tune their current Cisco VoIP systems to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used throughout the network. CUCM supports other combined media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, see Cisco CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these solutions and deliver online integration and troubleshooting expertise.
Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing products from major vendors support online meetings, video conferencing, chat sessions, and screen/content sharing for both onsite users and at-home workers. Many companies use a mix of conferencing products to accommodate their different partners and clients. Progent's communications experts can assist your organization to manage your current voice/video conferencing ecosystem and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business client software to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone platform for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for video calls. To learn more about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. For details about Progent's consulting services for Webex as well as for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with features such as IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and help your business to tune your WAN infrastructure to run them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful ecosystem of applications that create a consistent user interface for sharing data and ideas across a corporate network and on a wide selection of endpoint computers. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their first publication and can help businesses to configure these flagship collaboration products to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to enable collaboration and knowledge delivery by providing policy-based delivery of data, business processes, and tools for looking through company-wide information silos. SharePoint permits you to build secure portals that permits remote workers to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see planning and configuration consulting for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud-based storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can access them safely through a web browser. Provided with Microsoft 365, OneDrive allows remote workers to co-edit files. Revisions created offline are automatically synced when you go back online. For details about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers affordable remote assistance for helping businesses to build, manage and repair cohesive hybrid network architectures that incorporate physical data centers, telecommuters, branches, and cloud services. Progent can provide top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with cloud connectivity, authentication, and security.
Microsoft Azure is a leading platform for public cloud services that allows you to use IT infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure offers more than one hundred services services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan backup and restore solutions with Azure Backup. Progent can also show you how to create protected connections to Azure for at-home workers by setting up and debugging firewalls and VPN tunnels. For information about Progent's expertise for Microsoft Azure, refer to Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity software and cloud services offered on a subscription basis. Microsoft applications and services are provided in a selection of plans intended for users ranging from individuals and households to major corporations. Progent can provide quick and easy online access to experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. For information about Progent's consulting services for Microsoft Office 365, visit Office 365 consulting expertise.
Exchange Online is among the most popular applications in the Microsoft 365 product product suite. Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to run smoothly with on-premises deployments of Exchange, allowing customers to create hybrid information systems. Progent's certified Exchange consultants are available for occasional assistance to get you through challenging IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your teleworkers have easy and secure access to your Exchange Online environment. For details Progent's consulting expertise for Office 365 Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud arena and is the world's leading provider of cloud services. Progent offers quick and economical online contact with cloud connectivity consultants who can assist your business to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to build a high-uptime network architecture so your employees have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.
Google Cloud is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT resources with the Google Cloud, and Progent's database consultants can help you make your key apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can help your organization to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify access control for telecommuters with GCP Cloud Identity services. Progent can also help your organization to utilize GCP's unified management technology to administer and track your GCP environment. For information, go to Google Cloud Platform integration support.
Help Desk Call Center Services for Telecommuters
A fast, company-wide changeover to a from-home workforce, which could be motivated by a pandemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, add details, and upload screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service allows you to supplement your existing Call Center team by sharing delivery of Call Center support services seamlessly between your regular IT support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your teleworkers, refer to Progent's Support Desk augmentation Services.
Security for Telecommuters
At-home workers commonly use their own equipment and work in a physically unsecured environment. This worsens their exposure to cyber threats and requires judicious use of firewalls, remote endpoint monitoring, and the creation of policies that follow leading practices. Progent's seasoned roster of certified data security experts can help your company to plan, deploy and manage a modern security solution that protects sensitive information in IT networks that incorporate telecommuters.
- Firewalls allow companies to build a network environment that can be securely accessed by local users and by at-home workers, mobile workers, vendors, customers, and the public. Modern firewall appliances allow you to configure and manage different access rights to different classes of users and to scale your IT network and modify your security as your business evolves and as cyber threats become more sophisticated. Progent supports both current and legacy firewall devices from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall configuration expertise, visit firewall integration and support services.
- Online Endpoint Monitoring makes it possible to track the disparate computers utilized by telecommuters and either block or spot and respond to modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on every protected endpoint, watching all activity and using advanced behavioral threat analysis to identify new attacks at inception. When a cyberattack is spotted, ProSight ASM instantly isolates the infected endpoint device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoint devices remain secure even if they are disconnected from the Internet. To find out more about ProSight ASM, see remote endpoint monitoring for telecommuters.
- Security Audits can evaluate the vulnerability of your network to all classes of external and local security threats for a network that includes at-home workers. Progent can run online, automated security analysis software for rapidly and affordably detecting a wide variety of security gaps that can be found via the Internet. Progent's security audit experts, which can be provided by network security experts with advanced certifications including CISA, CISSP, and GIAC, can help your company to evaluate your processes and governance policies and assess your WAN infrastructure to enable you to design top-level security for your telecommuters.
Data Protection Solutions for Telecommuters
Data Protection involves saving and restoring vital information in order to prevent data loss and minimize recovery time and effort in case of storage system problems resulting from hardware issues, software glitches, user error, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to architect and manage in hybrid environments that combine private data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for teleworkers must cover diverse kinds of personally owned endpoints. Progent offers fast online access to experts knowledgeable about a broad range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and handhelds. Popular backup/restore products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that call for a quick switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity consultants can help your business to produce, document and test a DR/BC plan that includes the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified platform for protecting critical information by controlling onsite, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. IT administrators managing the endpoint devices of teleworkers can use Intune to provision and validate applications on managed devices, push patches and certificates, configure policies for accessing data and networks, set passwords, establish VPN tunnels, determine how telecommuters share data, set up threat defense, ensure compliance, and erase sensitive information from lost, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For information about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your telecommuters, go to Intune remote endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network managers to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Top features of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Norfolk, Virginia business, phone
An index of content::
CRISC Risk and Information Systems Control Specialists
Award Winning CRISC Certified Risk and Information Systems Control Architect Consultant
Progent offers the services of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management solution based on best practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.
Access Developer
Microsoft Expert Microsoft Report Designer Development Group
Progent can provide online and onsite consulting to assist you with any facet of business intelligence reporting ranging from troubleshooting or modernizing reports to designing and deploying a comprehensive BI environment. Progent's BI consultants can help you to maintain your current BI environment, help you to upgrade databases and applications from a discontinued reporting platform to a current solution, and provide as-needed remote training to meet your specific needs. Progent’s management reporting and analytics professionals offer expertise in the leading business intelligence reporting platforms such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Builder.
QuickBooks Pro Consulting
Microsoft Dynamics NAV Support and Integration
Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to match your particular company requirements. Progent’s Microsoft-certified consultants offer expertise in Microsoft Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting support for safe, company-wide resource sharing plus integration with Customer Relationship Management products.
Consultant Dynamics GP Visual Studio
24 Hour Dynamics GP VBA Services
Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to design specialized mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you create reports that allow you to analyze your business more thoroughly, turning uncooked data into useful insights into your company and customers.
SMS Server 2003 Upgrade Configuration
24-7 SMS Server 2003 Upgrade Online Help
Progent’s Microsoft certified experts provide small and medium size businesses world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical software quickly and automatically to appropriate workers, reduce software costs and adhere to licensing agreements by determining patterns of usage, enhance Windows protection by improving your awareness of weak points and by delivering targeted patches, manage your mobile workforce through accepted standards independent of connection or location, and lower operational expenses by fully exploiting the management functions incorporated into Windows. Progent’s SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch control, and resource tracking management including software and hardware inventory.
Professional UNIX, Windows
Integration Services Windows, UNIX, Solaris
If your company runs a UNIX, Linux, or Solaris network or a mixed-platform computer system, Progent's CISM and CISSP-premier consultants can assist your whole organization in a broad array of security topics such as security administration practices, security design and strategies, connection control products and techniques, applications development security, operations security, physical security, telecommunications, network and web security, and workplace recovery preparedness. CISA and CISSP stipulate the fundamental skills and international standards of performance that network security managers are required to master. These accreditations offer IT management the confidence that those who have achieved their CISA or CISM certification have the background and knowledge to offer world-class security management and engineering help.
Mac Virus Recovery Troubleshooting
Macintosh Virus Protection Consult
Progent's certified security staff can show you how to secure your Mac environment through expert services such as running security tests, recovery from virus and denial of service attacks, configuring firewalls, integrating secure off-site and mobile access, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan appropriate for the specific objectives of your corporate network.
SCCM 2016 and SQL Server 2016 Onsite Technical Support
Award Winning Microsoft Configuration Manager 2016 Setup and Support
Configuration Manager 2016 automates application and device deployment and updating, simplifies compliance settings control, inventories network assets, guards against corporate data leakage, performs network health monitoring, allows safe end-user self service, and delivers a common point of control for administering multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can help you with any aspect of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.
SQL Server 2017 Standard Online Support
24-7 SQL Server 2017 Standard On-site Technical Support
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and implement a cost-effective migration of your databases and applications to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's consultants offer online or onsite support ranging from as-needed architecture assessment or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Consultant Services Mac Online Technical Support
Best Mac Technical Support Consultant
Progent offers nationwide online technical support and consulting services for companies that run Apple Mac OS X networks or whose IT systems feature a mix of Apple macOS and OS X with Microsoft Windows technology. Progent's experts can provide Mac clients a variety of IT services such as desktop assistance, upgrading to the latest edition of OS X from earlier editions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Remote technical support provides maximum return for your information technology budget by protecting client efficiency and shortening the time charged for computer repair services. Advanced remote access tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISSP premier security professionals to assist with the most difficult system issues.
Position Microsoft Consultants
Recruit Cisco Consultant From Home Job
Progent is seeking to find full-time, results-oriented Microsoft certified engineers with MCSE certification; Cisco accredited network engineers with Cisco CCNP or CCIE certification; security professionals with CISSP or CISA or equivalent security certification; and advanced system architecture consultants with a background in mobile solutions, wireless networking, fault tolerance, business continuity, data preservation, and server virtualization. Progent also seeks professionals to work on Progent's staff of helpdesk support specialists and remote troubleshooting professionals. In addition, Progent is seeking talented administrators able to perform effectively in Progent's fast-paced, virtual office culture.
Consultant Services Support Desk Services
Cisco Certified Experts Specialists Support Desk Management Services
Progent provides several essential types of Call Center support including Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your customers easy access to a reliable technical resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Help Desk a respected image as a solid contributor to company productivity. Progent's goal is to resolve rather than merely record problems.
24 Hour Aironet 4800 Access Point Remote Consulting
CCIE Certified Cisco Prime Infrastructure Online Support
Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide online or onsite integration and troubleshooting services to help your organization to design, configure, upgrade, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your specific workplace layout, building structure, and anticipated workloads.
Dynamics GP Power BI Remote Support Services
Dynamics GP Great Plains Software Technical Support
Progent’s Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting platform and corporate management solution based, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains family, provides a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented approach you are able to purchase only the functions you currently need, with the option to expand clients and enlarge functionality when necessary. Progent’s Dynamics GP Software consulting experts can help you deploy, customize and manage Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.
CCIE Certified Computer Consulting ASA 5500
Technology Consulting Services ASA 5540 Firewall
Progent's Cisco certified networking consultants can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
MS SQL Firewall Support
MS SQL Security Auditor
SQL Server 2005 offers powerful, familiar tools to computer professionals and network users, lessening the complexity of creating, deploying, managing, and accessing company information and database programs in environments ranging from mobile devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Integration 2500 Wireless Controller
Cisco Certified wireless IP phones and Cisco Unified Communications Manager Setup and Support
Progent's Cisco-certified Wi-Fi technology experts can help you to configure, administer, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Office 365 and on-premises Exchange Computer Consultants
Outlook autodiscover Online Help
Microsoft supports seamless hybrid networks that integrate Office 365 and local Exchange deployments. This permits you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help you with any phase of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on time and within budget.
Online Photoshop Training Security Consulting
Top Ranked Online Microsoft Project Training Professionals
Progent's webinar training classes provide small businesses the affordability, convenience, and versatility of virtual seminars plus the proven pedagogic methods of expert teachers who employ sophisticated technology to emulate live, interactive classrooms. Progent can provide webinar training for popular desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, Publisher, and Visio: Microsoft Dynamics accounting and analytics products such as Microsoft Dynamics GP; plus other top desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Cisco Jabber IT Services
Jabber and Microsoft Office Computer Consultant
Progent's Cisco Jabber consultants can provide online or onsite expertise to assist organizations of any size to design, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced expertise for all the products, technologies and services that make up creating a cohesive Cisco Jabber solution including Cisco network devices and management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, cyber security, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration solution.
Outsourced Programming Power BI Data Prep
Development Power BI Dashboards
Progent's Power BI experts can assist your business to plan, deploy, manage, update or troubleshoot your Power BI solution. Progent's database experts can help you to organize your source data for Power BI visualizations. Progent can assist you build and manage an on-premises, cloud, or hybrid network model for Power BI.
Hybrid Exchange Online and Exchange on-premises Remote Troubleshooting
Office 365 Exchange migration Integration Services
Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other email infrastructure to reduce capital costs and management overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online technical support to help your organizations to assess the potential advantages of Exchange Online, plan a network topology that aligns with your business needs and budget, carry out a non-disruptive migration from your current Exchange system to one that incorporates Office 365 Exchange Online, train your IT staff and end users, and deliver ongoing consulting and technical support.
SQL Server Integration Support
Consulting Microsoft SQL
Progent's Microsoft-certified SQL Server developers and database administrators offer online consulting to assist organizations of all sizes to create, manage, and maintain applications powered by Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts can provide help with any phase of application development in solutions that can include small office databases to N-tier VLDB applications and enterprise-class data warehousing.
Microsoft Exchange Server Upgrade Engineer
Exchange 2007 to Exchange 2010 Upgrade Consulting Services
Progent can provide comprehensive support for every phase of your Exchange 2010 upgrade including outsourced or co-sourced project management, site prep, project design and documentation, cost estimates of all new software licenses and hardware required, recommended vendor sourcing, system verification at customer site or at Progent's testing lab, managing transitional coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old servers, and webinar training for client's support staff and users.
Microsoft Dynamics GP 2015 Custom Programming Consultant Services
Microsoft Dynamics GP 2015 Reporting Consult
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that improves cloud readiness, supports popular smart phones and tablets, allows single sign-on with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, extends the Web Client, and delivers over 100 improvements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of technical skills and experience to resolve the many IT and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the return on your investment in this powerful platform.
24x7x365 Online Troubleshooting Microsoft SQL Server 2014
SQL Server 2014 AlwaysOn Computer Consulting
SQL Server 2014 includes significant improvements in key areas such as speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services including system design, configuration, administration, troubleshooting, and software development services to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.
Building to Building Wireless Case Study
Proxim Tsunami Wireless Case Study
Progent delivered a wireless networking environment that enabled a school to improve efficiency and eliminate the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote sites up to 2.5 miles apart and can reach even greater ranges. This wireless alternative provided improved bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it provided protection against local interference.
Specialist Microsoft Teams
Microsoft Teams hybrid Consultant Services
Progent can assist you to plan a migration to Microsoft Teams from Skype for Business Online and install, manage, and troubleshoot a cloud or mixed implementation of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.
24-Hour Professional ASA 5505 Firewall
On-site Support Cisco ASA 5500 Firewall Upgrade
Progent's Cisco CCIE-certified networking consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
Training Server
Server Skills Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Mid-size companies who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.
Monitoring and Reporting Support
MOM 2007 Computer Consultants
Even if your business has a small computer services group and a modest IT budget, your information network can still feature the same high reliability and performance that once required a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT consultants, the most recent system management products for proactive monitoring and threshold alarms, and economical service packages such as a help desk call center to keep your mission-critical network applications and hardware up and running.
Professionals Microsoft Live Communications Server
Microsoft LCS Server 2007 Setup and Support
Microsoft Communications Server delivers IM and Real Presence in an extensible, world-class solution offering advanced security, seamless compatibility with popular Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and elevated operational efficiencies, enhanced worker productivity, and better IP security with this easy-to-manage, fault-tolerant IM platform. Effective deployments of Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-authorized professionals can provide the expertise necessary to realize all the advantages of Office Communications Server throughout your entire organization.
24 Hour Support and Setup System Center 2016 Amazon AWS Integration
Urgent System Center 2016 and NetApp Integration Network Consultant
Small to mid-sized companies can now get all the advantages of Operations Manager and in addition have fast access to Progent’s Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced network service programs, small businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer small company information systems enterprise-class availability, security, and performance.
Outsourcing Network Help Consultant Services
Emergency Small Business IT Outsourcing Consultant
Progent is structured to provide in-depth online support for all technologies common to small company information networks and allows you to outsource a variety of strategic, on-demand services such as a part-time Chief Information Officer to offer advanced IT design and budgeting capability, a Call Center for help desk support, proactive server monitoring, spam and email-borne virus filtering as a managed service, best-practices project management help for critical initiatives such as site relocations orOS migrations, Cisco-certified experts for designing fast and robust infrastructure, certified security specialists to ensure data safety and regulatory compliance, disaster recovery specialists to create business continuity strategies, and software programmers to create, customize, or troubleshoot business applications.
VMware Cross vCenter NSX Engineers
VMware NSX Architecture Consulting
VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also permits non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.
Offsite Automated Backup Services Engineer
Cloud Backup Security and Compliance Technical Consultant
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data.
Specialists Server Management
Online Help Server Virtualization
By using virtual servers, businesses are able to operate multiple virtual machines on a single actual server. Virtual server technology enables businesses to gain all the benefits of server segmentation, but without the costs associated with purchasing additional server hardware. Virtualization is also the critical technology for building private clouds, which offer major benefits such as reducing the costs of hardware, datacenter facilities, and management while enhancing information protection, system reliability, and recoverability. Other key server management technologies are network monitoring software, Windows Server Update Services, and remote server management hardware. Progent's certified server management specialists can help you with all areas of server consolidation and administration to enable your company to contain costs and conserve time.
Monitoring and Reporting Consulting Services
After Hours Operations Manager Online Troubleshooting
Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and repairing SCOM solutions and offer companies of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to remediate serious issues uncovered by Microsoft SCOM 2012.
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