Fast and Affordable Online Support for Norfolk Computer Networks
For organizations located in Norfolk or anywhere in Virginia, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.
Progent's online support engineers offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support lowers direct costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes manage to end up as major bills. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which promote the highest level of efficiency for online consulting and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's system remotely without compromising system security.
Progent's advanced technical support database application maintains extensive histories of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help rendered to every Progent customer by every consultant. This database of problems and responses is organized as an easily searchable support database that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online service specialists can arrive at optimal resolutions promptly.
Remote support services available from Progent to customers in Norfolk and throughout the state of Virginia include:
Authorized Windows Experts
Progent's Microsoft-qualified remote service engineers can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business migration support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most difficult challenges occurring in network infrastructure design, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value because their deep expertise allows them to solve problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system by means of sophisticated on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs consulting services, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: thorough data security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; designing safe techniques for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a wide array of information technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency online assistance analyzing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight line of IT management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Norfolk Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who don't have the resources to support an internal Help Desk but who want fast access to a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless extension of your established Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to resolve complex computer system challenges, or be available in those instances when your other service providers are overwhelmed.
Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Norfolk or anywhere in the state of Virginia rapid contact with a dependable technical support resource with years of experience delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a significant contributor to company efficiency, and Progent's intent is to solve and not simply record technical issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers online advanced consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so that your computer support is proactive and automated. By anticipating possible trouble spots before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Norfolk or anywhere in the state of Virginia, Progent's online network support specialists can deliver effective and cost-effective IT help the moment your company requires it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Norfolk business deals with a regular freelance consultant or employs an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or particularly complex integration projects.
Features of Progent's Online Network Services for Norfolk
Progent's phone help, Internet-based repair, network security consulting, and network administration services give businesses in Norfolk or throughout the state of Virginia unparalleled leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Norfolk and is also ideal for networks in more remote areas of Virginia that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone support and requires no periodic subscription fee for support services delivered during normal business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting support in critical application areas. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that align with the unique requirements of your business.
- State of the Art Online Access Software
Secure remote access allows Progent's support experts to observe precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal service call. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-conscious businesses whose workers need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of network support, performing a broad variety of IT projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.