Fast Online Support for Norfolk Virginia Computer Systems
Immediate Online Technical Support for Norfolk SystemsFor organizations located in Norfolk Virginia, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical experience and have access to the advanced tools necessary to solve most network problems quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more in incidental costs by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast repairs somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies which permit the maximum degree of efficiency for online consulting and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your system without compromising system security.

Progent's powerful service database system keeps detailed histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the details of all help provided to each Progent client by any Progent consultant. This history of anomalies and repairs is organized as a readily searchable proprietary database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other extensive support databases and permit fast response from manufacturers' internal support staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.

Remote support services provided by Progent to clients in Norfolk Virginia include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of seasoned information technology professionals gives your computer users in Norfolk Virginia rapid contact with a large technical support group with extensive background offering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's aim is to solve and not merely document IT issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Norfolk Virginia online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of operating systems.
How Your Norfolk Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Norfolk Virginia, Progent's online computer support specialists can provide effective and cost-effective IT support whenever your company requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Norfolk organization relies on a regular independent support technician or maintains a full time IT staff that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to handle unexpected system crises or especially complicated integration projects.

Benefits of Progent's Network Help for Companies in Norfolk Virginia
Progent's online IT consulting services allow your Norfolk business to have the advantages of on-call, world-class network support without the expense of managing an in-house IT staff. Your network will derive added strategic worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    With most offices in Norfolk Virginia, local computer support providers, whether consisting of independent consultants or an in-house IT staff, can solve typical network issues. However, serious problems sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local service people. In these instances, Progent's on-call support specialists offer a convenient, fast, and budget-friendly way to augment your local resources and to transfer valuable information to increase your ability to handle downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies commonly depend on independent freelance consultants. While freelance service people have less overhead than larger support companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network is always up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations often begin with an information system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and scalability problems can impede the success of the organization. These badly built systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business demands and ease future expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations need advice and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business success and improving productivity. They hardly need a network engineer who is attempting to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



An index of content::

  • 24 Hour Planning Phase: Design and Architecture Proposals Computer Consultancy Services Project Methodology Computer Support Consultants
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  • 24-7 Small Business Install Network Installation Small Office
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    Progent's proven ransomware recovery consultants can assist you to rebuild an IT network victimized by a ransomware virus such as Ryuk, WannaCry, Hermes, or Locky.

  • Norfolk Remote Troubleshooting
  • Aironet Wi-Fi Access Point Consulting Services On-site Support Aironet 802.11ax Wireless
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    • Microsoft Partner Consultancy Services
    Microsoft Partner Implementation Support

    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest client endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and dedication required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your business more complete technical solutions for your IT network.

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  • Amazon Marketplace Web Service integration Expert Development Amazon Marketplace Web Service Designer
  • Apple OS X and macOS Computer Consultant Remote macOS and OS X Consulting Services
  • At Home Workers Consulting nearby Norfolk - Integration Guidance Work at Home Employees Norfolk Consulting Services - Integration Consultants Norfolk Virginia

    • Windows Server 2008 Hyper-VI IT Consultants
    Windows Server 2008 Hyper-VI Support

    Microsoft Windows Server 2008 represents a major advance in making information systems more secure and available, easier to virtualize and manage, faster, and able to provide a better platform for web publishing. Progent can assist your business get the most from the improvements incorporated into Windows Server 2008 by delivering certified consulting, support, education, temporary staffing, network monitoring, and security engineering services.

  • At Home Workers Integration Support Call Desk for Remote Workers Setup and Support
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  • BlackBerry BES IT Services Expert Microsoft Certified BlackBerry Email Services
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    • SCCM MAM IT Services
    SCCM Migration Remote Technical Support

    Configuration Manager automates application and device deployment across multiple sites, streamlines compliance settings control, keeps track of network assets, guards against company data leakage, performs network health reporting, enables safe end-user self service, and offers a common control mechanism for administering multi-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can assist businesses of any size with any facet of designing, installing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.

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    • CRISC Certified Risk and Information Systems Control Auditor Professionals
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    Progent offers the services of a CRISC-certified risk management expert to assist you to plan and deploy an enterprise risk management (ERM) solution following best practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.

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  • Connectix Virtual Server Remote Troubleshooting Microsoft Virtual Server 2005 Consultant
  • Consult 64-bit Computing 64-bit Migration Specialists
  • Consult ProSight Email Spyware Protection Cloud-managed Email Security Engineers
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  • Consultant Microsoft Windows Server 2016 Clustering Technology Consulting Windows Server 2016 Disaster Recovery
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    • Microsoft Exchange Server 2016 Upgrade Support and Help
    Online Support Microsoft Exchange 2016 Migration Planning

    Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

  • Email Outbound Content Filtering Specialists Email Encryption Key Management Consultant
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  • Emergency Citrix virtual desktops Professional Technical Support Services Citrix XenDesktop virtual desktops
  • Emergency Technical Support SQL Server 2017 Python Network Consulting SQL Server 2017 OLTP
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  • Engineer SQL Server 2016 Migration SQL Server 2016 Query Store Support and Help
  • Engineers ProSight Data Protection Services Troubleshooting ProSight DPS Hybrid Cloud Backup Services
  • Exchange 2003 Upgrade Technical Consultant Microsoft Expert Upgrade Exchange 2003 Server
  • Top Norfolk-Hampton Tech Consultants
  • Exchange 2016 Migration Planning Support Outsourcing Online Troubleshooting Microsoft Exchange 2016 Upgrade Planning

    • Virtual Office Technology Contractor Job
    Subcontractor Job Virtual Office Infrastructure

    Progent's company culture will make you a better professional by improving your technical skills and boosting the satisfaction of your customers. Progent delivers this commitment by attracting the top consulting experts for you to work with, offering an advanced network and communications architecture, running custom software utilities to deliver the maximum level of support, and by optimizing proven operational structures for attracting and maintaining clients.

  • Exchange Email Hosting Consultant Exchange Server Hosting Technology Professional
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    • Microsoft Windows Services
    Windows 8.1 Training IT Consultants

    Windows 8.1 is designed to power devices from smartphones and tablets to engineering workstations. An abundance of new and improved features, including touch screen support and signature live tiles GUI, offer a broad range of benefits for organizations who know how to put them to work. Progent's Windows experts can help bring your organization up the learning curve with Microsoft Windows 8.1 and show you how to gain significant competitive advantage from the product's various new and enhanced technologies.

  • Exchange Server 2010 Upgrade Remote Support Services Specialists Exchange 2010 Planning
  • Norfolk, Virginia Small Office IT Support
  • Google Cloud App Migration Consult Emergency Google Cloud GKE Professionals
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  • High-Availability Failover Clustered Servers Information Technology Consulting Non-stop Clustered Servers Support Services
  • ISA 2004 Standard Edition Server Computer Consultant ISA 2000 Server Remote Support Services
  • IT Consulting SCCM Security Online Support SCCM Primary Site
  • IT Outsourcing Company Microsoft Windows Consolidate Microsoft Office XP
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  • IT Support Small Office Immediate Small Business Small Office Computer Consulting
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    • Microsoft Expert 64-bit Processing Professional
    64-bit Processing Consult

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  • Immediate Ubiquiti UniFi Controller Engineer 24 Hour Ubiquiti WiFi Consult
  • Information Technology Consulting Shared Service Desk On-site Technical Support Support Desk Sharing
  • Internet Security and Acceleration Server 2006 IT Services Microsoft ISA Server 2006 Technical Support Services

    • 24 Hour Office 365 IDFix Computer Consulting
    MCSE Expert Certified IT Consultants Office 365 Exchange migration

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  • Internet Security and Acceleration Server 2006 Professional Microsoft ISA Server 2006 Remote Consulting
  • Jabber Consulting Computer Consultant CUE
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  • Juniper SA700 SSL VPN Security Audit Services Juniper SSL VPN Network Consulting
  • Lync Server 2013 and SQL Server Professional Specialist Lync Server 2013 Front End Pool Pairing
  • Mac Online Technical Support Specialist Services Mac Configuration
  • Mac Phone-based Specialists macOS Technical Support Engineer
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  • Mac and Cisco Security Network Consultants Apple Mac Directory Harvest Attack Defense Security Consultant
  • Meraki MR32 Access Point IT Consultant Immediate Meraki MR42 Access Point Online Support
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  • Meraki Technical Consultant Meraki Computer Consultant

    • CRM IT Consultants
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    Microsoft CRM helps small businesses nurture profitable customer interactions. Built-in Sales and Customer Service modules enable employees to share information to help promote sales success and offer consistent, effective customer service. Progent can set up the most sensible server and communications environment, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can show you how to integrate Microsoft CRM with your sales or customer support databases.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for key workloads by providing centralized, cross-platform monitoring of IT infrastructure installed throughout local datacenters and cloud environments. Progent's consulting team can provide world-class online and onsite support to help organizations of any size to plan, implement, optimize, update and troubleshoot SCOM 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from earlier releases or from different IT infrastructure monitoring products, or integrate multiple monitoring tools into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.

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    Progent's engineers can deliver a range of consulting services to assist companies of any size to install, manage, and support IT systems that incorporate desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's experienced project management consultants can assist to create testing labs to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 deployment plans following leading practices.

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    Progent’s Technical Response Center provides national remote help for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service experts offer telephone help and remote direct network connection to troubleshoot and repair network problems quickly and affordably. The breadth of technical experience available from Progent's staff of country-wide service engineers allows Progent to escalate even the toughest problems to qualified specialists as required.

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    Progent has more than a decade of experience integrating, maintaining and troubleshooting the core platforms included with Microsoft System Center and can assist your organization to plan, deploy, maintain, and repair your System Center ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent can help your organization to upgrade to the current version of System Center from an older release or from another datacenter management solution to deliver the benefits of best-in-class deployment, management automation, security and compliance, plus infrastructure and critical application performance monitoring.

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    Progent's certified IT experts offer Windows Server 2016 migration consulting services to assist organizations of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.

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    Microsoft Office Communications Server provides IM and presence as part of an extensible, enterprise-grade solution featuring advanced security, seamless compatibility with popular Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and improved operational efficiencies, enhanced individual productivity, and better intellectual property security with this simple-to-manage, highly available solution. Effective deployments of Office Communications Server require careful planning and consideration prior to roll out. Progent's Microsoft-certified consultants can provide the expertise necessary to deliver all the advantages of Office Communications Server across your entire organization.

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    Windows Enterprise Directory demands extensive practical experience to configure efficiently across a large corporation. Progent’s Microsoft Certified engineers are skilled in designing, integrating, and troubleshooting sophisticated Microsoft Enterprise AD installations. Progent’s fields of proven competence with Windows Server Active Directory include replication problems, multi-domain partition design, repair of corrupted Active Directory objects, dealing with residual legacy version configuration objects in production AD systems, and fixing failed installations of AD and AD-integrated programs.

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    Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional PSTN calling. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts can provide online and onsite support services to help you to manage and repair your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also assist you to design and execute a smooth Skype for Business migration.

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    If you have a company information system with 10 to 50 desktop users, Progent's IT outsourcing services free your business from dependence on an individual independent service provider while giving you affordable and reliable access to enterprise-class network support. By delivering IT consulting help when you require it, offering specialized knowledge for critical applications, delivering unique services such as 24x7 network monitoring, and billing only for services you receive, Progent offers you an affordable way for maximizing the profitability of your small business information system. Progent is the smart way for small businesses to create and maintain a reliable and safe IT system and to have fast access to the skilled consulting ordinarily available only to businesses who can afford a sizeable in-house IT organization.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to design specialized line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to design reports that let you analyze your business more thoroughly, turning raw data into valuable insights into your company and customers.

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    Microsoft Dynamics GP/Great Plains allows you to expand and manage your company more efficiently by offering easy availability of strategic data and a fast return on investment. Dynamics GP/Great Plains confers important business benefits such as its ability to extend the reach of your company, manage your accounting, computerize financial processes, unify processes throughout your business, improve inventory control, enhance order accuracy, grow revenue and minimize lead-time, and maximize free cash flow. Progent can show you how to configure and maintain a robust, safe server and network infrastructure to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to make sure you reap all the benefits of your Microsoft Dynamics GP business management system.

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    Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide remote or on-premises configuration and debugging services to assist your organization to design, implement, update, tune, administer and troubleshoot Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless APs to work with your unique office layout, building structure, and expected workloads.

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    With Catalyst switches for small and mid-size companies, Cisco allows organizations to realize the full benefits of adding smart traffic control into their IT infrastructures. Cisco's switching technology allows you to enable features to make your IT network highly available to accommodate real-time needs, scalable to facilitate growth, secure enough to guard restricted data, and designed for differentiating and managing traffic flows to optimize network operations. Progent's Cisco certified engineers can show you how to select and deploy Catalyst switches appropriate for your business. In addition, Progent's CISM and CISA certified security consultants can help you develop a comprehensive protection policy and configure Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2940 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.

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    Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of dependability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting and management options are based on proven virtualization techniques that allow small and midsize companies with multi- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.

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    Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, real-time presence, audio/video and web meetings with application sharing, as well as IP and PSTN telephony enabled for a wide assortment of desktop and mobile devices. Progent's certified Lync 2013 experts and network architects can assist your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your present and future plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your IT team and users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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    Microsoft Exchange 2013 includes significant improvements to the functionality of Exchange 2010 and introduces powerful new features as well as a revamped architecture. These enhancements favorably impact vital IT areas like manageability, availability, compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create an efficient test and deployment plan, and educate your IT team to manage your Exchange 2013 solution. Progent also offers affordable online support and management services for Microsoft Exchange 2013.

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    Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each consultant to each client. The practice of detailing and archiving service records results in more effective service and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

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    The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 10 years of work in Microsoft technology, assures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with planning, installing, managing and troubleshooting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Windows NT.

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    For companies with a mix of Apple Mac and Microsoft Windows computers, there are two popular alternatives for running Microsoft Windows-only software on an Apple Mac: an external connection to a physical Windows computer or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to attach a Mac to a networked Microsoft Windows-based PC to use Microsoft Windows programs and access network resources. Virtual PC for Mac simulates Windows on a Mac system so that you can run Microsoft Windows programs locally. Progent's Mac technology consultants can help your organization to manage these solutions for running Windows applications on your Macs and can also help your organization to evaluate and configure third-party products for Windows platform emulation.

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    Cisco's Small Business family of APs are Linux-based devices engineered as value-priced wireless solutions for small offices. Progent's Cisco CCIE Wi-Fi network infrastructure consultants offer online or onsite integration and debugging support to assist your organization to design, implement, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point environments of any scale or topology.

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    Progent offers consulting for security testing packages including LANguard from GFI for running a set of automatic network testing scans to uncover potential security gaps. Progent has extensive experience with security analysis tools and can show you how to make sense of audit reports and respond appropriately. Progent can help you build security into your business processes, configure scanning tools, plan and implement a secure network environment, and suggest policies to optimize the safety of your IT system. Progent's security professionals are available to assist you to configure a firewall, design safe remote access to email and data, and install virtual private network. Progent's accredited security experts can also test the protection of web-based software and can run extensive security audits of company-wide security to validate your organization's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.

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    Progent delivers the help of Microsoft and Cisco-Premier network support professionals to show customers economical alternatives to help companies maximize the value of Microsoft and Cisco products. For environments that range from remote offices to nationwide enterprises, Progent's expert engineers can help you improve your information system's e-mail architecture, protection, reliability, performance, and IT management.

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