Fast Online Support for Norfolk Computer Systems
Fast Online Help for Norfolk NetworksFor businesses located in Norfolk or anywhere in Virginia, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage because they have the practical experience and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. Efficient support lowers immediate expenses because solutions use up fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and proven methodologies that allow the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment remotely without violating system security.

Progent's advanced customer support database system includes thorough records for the support that Progent's clients have received. Progent's team service personnel have access to the specifics of assistance rendered to every client by any engineer. This database of trouble tickets and solutions is structured as an easily searchable support database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive support databases and allow quick access to vendors' internal product engineers so Progent's remote consulting experts are able to determine the best resolutions quickly.

Remote services available from Progent to customers in Norfolk and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of veteran network experts offers your clients in Norfolk or anywhere in the state of Virginia quick contact with a reliable support resource with substantial background delivering telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of company performance, and Progent's intent is to fix rather than just annotate IT problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced consulting support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive and automated. By uncovering possible issues before they cause full-scale emergencies, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a combination of operating systems.
How Your Norfolk Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Norfolk or throughout the state of Virginia, Progent's phone-based network support specialists are ready to deliver professional and economical system help the instant your organization has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Norfolk office has a regular independent consultant or maintains an in-house organization that know how to deal with typical computer problems, Progent’s Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to solve sudden network emergencies or particularly challenging integration projects.

Features of Progent's Remote Network Services for Norfolk
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services offer businesses in Norfolk or throughout the state of Virginia unparalleled leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Range of Server Platforms
    Progent offers in-depth support for Microsoft’s leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to each customer. The discipline of documenting and archiving support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.