Immediate Remote Help for Norfolk IT Networks
Urgent Phone Technical Support for Norfolk NetworksFor companies in Norfolk or anywhere in Virginia, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced technology needed to solve the majority of information system issues quickly. This lowers direct expenses since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-tested processes that ensure the highest level of efficiency for online help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to access your system remotely without violating network security.

Progent's sophisticated customer support database application keeps detailed records for all service that Progent's clients have received. Progent's authorized consultants have access to the records of services rendered to each customer by every engineer. This archive of trouble tickets and resolutions is organized as a readily searchable support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts can come up with the best resolutions in the least time.

Online support services provided by Progent to customers in Norfolk and throughout the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. The ProSight line of outsourced network management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or improving your established organization, selecting or modifying Call Center software products to handle the special needs of your company, or adding temporary phone support staff to supplement your in-house Call Center team during demanding events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced network consultants provides your customers in Norfolk or anywhere in the state of Virginia rapid assistance from an effective network service resource with extensive background providing phone support and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a key contributor to business success, and Progent's goal is to solve and not simply track network issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff can supply phone-based professional engineering support and education in specific application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Norfolk, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they cause crashes, system monitoring can minimize disruptive and costly network failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a combination of platforms.
How Your Norfolk Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Norfolk or anywhere in the state of Virginia, Progent's online network support engineers are ready to provide expert and affordable IT support whenever your organization requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Norfolk office works with a regular freelance support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Norfolk
Progent's online network troubleshooting services allow your Norfolk organization to experience the benefits of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Norfolk and throughout Virginia, local network support providers, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network problems. On the other hand, IT crises may occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call support specialists provide a convenient, quick, and economical solution to supplement your local help and to convey valuable knowledge to increase your capability to handle downstream problems in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly rely on individual freelance service providers. While independent service people carry less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for help during an emergency. As your network expands, network downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a robust framework, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These poorly built systems require careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture able to offer the stable foundation to meet current business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller businesses need advice and technical education to navigate through an increasingly complicated array of technology options available for promoting business success and enhancing productivity. They hardly need a network consultant who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, in the trenches of IT support, performing a broad range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you are charged just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each customer. The discipline of documenting and archiving service records results in more effective support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.