Fast and Affordable Online Troubleshooting for Norfolk Computer Networks
For companies located in Norfolk or anywhere in Virginia, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. Efficient support lowers immediate costs since service calls accumulate minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick solutions somehow end up as big tabs. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that promote the highest degree of efficiency for remote help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to access your company's environment remotely without breaching system security.
Progent's sophisticated technical support database system maintains extensive histories describing all support that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to every client by any Progent consultant. This archive of issues and responses is organized as a readily retrievable support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online service experts are able to determine the most efficient resolutions in the least time.
Online technical services provided by Progent to companies in Norfolk and anywhere in the state of Virginia include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help your business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs can resolve the most stubborn problems surrounding network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to fix problems quickly. In typical cases, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your network by means of the latest remote support technology in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's industry-leading family of networking appliances by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: comprehensive information security and compliance assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; designing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers expert online consulting to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Norfolk Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to support an internal Help Desk but who want quick communication with a reliable Help Desk with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk software to address the particular requirements of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center group to handle demanding situations like software migrations, major updates, or installing new applications.
Progent's Help Desk staff of veteran network experts gives your clients in Norfolk or anywhere in the state of Virginia quick contact with an efficient technical support resource with substantial background delivering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a major enabler of company success, and Progent's target is to solve and not just document network problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group offers remote professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your computer support is proactive and automated. By spotting possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a variety of platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Norfolk or anywhere in the state of Virginia, Progent's phone-based computer support specialists can deliver effective and economical IT help the moment your company needs it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Norfolk company deals with a regular independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to solve unexpected network crises or especially tough integration projects.
Features of Progent's Online Computer Support for Norfolk
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Norfolk or anywhere in the state of Virginia unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Norfolk and is also ideal for networks in geographic areas of Virginia that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone help and imposes no monthly retainer for support services provided during normal working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting services consist of system integration, MS Exchange consulting, system security design, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting support for specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that match the special needs of your company.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's service professionals to observe exactly what your customers see. This makes it possible to find fast fixes to problems that might otherwise demand a costly personal service call. Cutting-edge remote connectivity software and expert technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose workers need instant access to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by each consultant to each client. The discipline of detailing and organizing service activity allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.