Immediate Online Troubleshooting for Norfolk Information Networks
Immediate Online Consulting for Norfolk SystemsFor companies located in Norfolk or anywhere in Virginia, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage because they have the real-world background and are equipped with the advanced tools required to solve the majority of information system problems quickly. This lowers immediate expenses since solutions use up minimal billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where quick solutions somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven processes which allow the highest level of efficiency for online engineering help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to access your computer system remotely without compromising corporate security.

Progent's proven customer support database system keeps extensive records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to every customer by any engineer. This database of trouble tickets and fixes is stored as a conveniently accessible internal knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft open up additional vast support databases and allow quick access to manufacturers' internal support staff so Progent's remote consulting experts can find the best resolutions in the least time.

Online services provided by Progent to customers in Norfolk and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk software to handle the unique demands of your company, or adding occasional phone support staff to supplement your existing Call Center resources to handle high-demand events like software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your workers in Norfolk or anywhere in the state of Virginia instant communication with a dependable network service resource with years of background providing telephone-based support and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's target is to fix rather than just record technical issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff provides phone-based advanced consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so that your network support is proactive and automated. By exposing possible problems before they grow into crashes, remote monitoring can ward off stressful and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by a combination of operating systems.
How Your Norfolk Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Norfolk or throughout the state of Virginia, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT help the moment your organization needs it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Norfolk organization has a regular independent consultant or employs an in-house organization that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to address sudden system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Norfolk
Progent's online support services allow your Norfolk organization to experience the benefits of on-call, expert IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    With most companies in Norfolk and throughout Virginia, nearby network service providers, whether consisting of independent consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises may spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local support people. In these situations, Progent's on-call service professionals offer a convenient, fast, and budget-friendly way to supplement your regular help and to convey useful knowledge to improve your capability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people have smaller overhead than big support firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve help may force your business to go without help during an IT crisis. As your company expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support expertise to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often start with an information system created on a shoestring budget. Without a robust infrastructure, band-aid repairs often get piled onto a weak foundation. When a network grows, stability and scalability problems can hinder the success of the business. These badly built systems need proper analysis, smart long-term planning, and wide IT expertise to upgrade to a network architecture able to provide the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations need advice and technical training to navigate through an increasingly complex array of technology alternatives capable of promoting business growth and improving efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, in the trenches of IT support, performing a wide variety of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every staff member to each customer. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.