Immediate Online Support for Norfolk Information Networks
For businesses in Norfolk or anywhere in the state of Virginia, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve most information system issues rapidly. This lowers direct costs since solutions require minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested processes that permit the highest degree of efficiency for online consulting and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to interface to your network without violating corporate security.
Progent's powerful service reporting system stores extensive records for the service that Progent's clients have received. Progent's staff consultants have access to the records of all help provided to every Progent client by any Progent engineer. This archive of issues and resolutions is stored as a quickly searchable support knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with the most efficient solutions in the least time.
Online services offered by Progent to companies in Norfolk and throughout the state of Virginia include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals can provide network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most challenging issues associated with network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs are an exceptional value because their broad expertise allows them to find solutions for problems rapidly. In many cases, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of the latest on-line troubleshooting technology in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure appliances by offering consulting services such as:
CISM and CISSP Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recover rapidly after a serious breach. Security support services available from Progent include: in depth information security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers advanced online support services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies including system architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Norfolk Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting support can aid you in building an efficient new Call Center or improving your current one, selecting or customizing Help Desk Call Center software products to handle the special needs of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center group to handle unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your workers in Norfolk or anywhere in the state of Virginia rapid contact with an effective network service resource with substantial background offering telephone-based consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company performance, and Progent's intent is to resolve instead of simply report IT issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in special application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they result in crashes, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Norfolk or anywhere in the state of Virginia, Progent's online computer support engineers are ready to provide effective and cost-effective IT help whenever your company needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while eliminating the expense and lost time associated with on-site support calls.
Even if your Norfolk company has a regular independent support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to fix sudden network crises or particularly complex integration problems.
Details of Progent's Remote Network Services for Norfolk
Progent's phone support, Internet-based repair, system security consulting, and network management services offer businesses in Norfolk or anywhere in the state of Virginia unparalleled leverage for your IT budget. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's experts can deliver your office world class IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Norfolk and is also ideal for networks in geographic areas of Virginia that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, service databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for online support and requires no ongoing subscription fee for services delivered during regular working hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support services consist of system integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting expertise for specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Project Management and Application Design
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that match the special requirements of your company.
- State of the Art Remote Connectivity Tools
Secure remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise require an expensive personal visit. Effective online access software and expert technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of IT service, executing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not only expert IT help, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each consultant to each customer. The discipline of documenting and archiving support records results in more effective service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.