Fast and Affordable Online Technical Support for Norfolk IT Networks
For businesses in Norfolk or anywhere in the state of Virginia, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools required to resolve the majority of information system problems quickly. This lowers direct expenses because service calls use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes which promote the maximum degree of efficiency for remote engineering help and repair for IT systems of any size. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's online support team to link to your company's computer system without breaching system security.
Progent's sophisticated technical support reporting application keeps extensive documentation describing the support that Progent's clients have received. Progent's authorized service personnel have access to the records of support delivered to every Progent customer by every engineer. This history of problems and fixes is stored as a readily accessible internal database that permits Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the best resolutions in the least time.
Remote support services available from Progent to customers in Norfolk and anywhere in the state of Virginia include:
Authorized MS Windows Experts
Progent's Microsoft-qualified online support professionals can deliver network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist you business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates an individual's technical knowledge at the expert level. CCIEs know how to deal with the most challenging problems occurring in network planning, installation, maintenance, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software patches. CCIEs provide exceptional value because their broad experience enables them to resolve problems rapidly. In many cases, less experienced consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via the latest on-line support technology in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking devices by providing consulting services such as:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate rapidly after a serious penetration. Security consulting services available from Progent cover comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; configuring firewalls; building safe architectures for off-site and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a wide spectrum of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Norfolk Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the resources to build and maintain an in-house Call Center but who need fast response from an efficient Help Desk Call Center with professional telephone assistance as well as the ability to escalate complex tasks to advanced engineers.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Call Center application software to meet the unique needs of your business, or providing temporary phone support personnel to work with your existing Help Desk group to deal with high-demand events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran network consultants provides your computer users in Norfolk or anywhere in the state of Virginia immediate assistance from an efficient network service resource with years of background providing phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a crucial enabler of business productivity, and Progent's intent is to solve and not simply track network problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Norfolk, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By exposing possible issues before they result in full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that support multiple operating systems.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Norfolk or throughout the state of Virginia, Progent's online network support engineers can deliver effective and affordable IT help the moment your company needs it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Norfolk office works with a regular independent support technician or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to resolve sudden network emergencies or particularly complex integration problems.
Features of Progent's Online Network Support for Norfolk
Progent's phone help, remote repair, system security expertise, and system management services give businesses in Norfolk or anywhere in the state of Virginia unparalleled leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Norfolk and is also ideal for networks in more remote areas of Virginia that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone help and imposes no monthly subscription fee for support services delivered during regular working hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers access to on-staff professionals with skill in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized resource for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive IT solutions that address the unique requirements of your business.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's service professionals to see precisely what your users see. This makes it possible to produce fast fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art online connectivity software and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious businesses whose workers require instant access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, at the forefront of network service, performing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to each customer. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.