Fast and Affordable Online Troubleshooting for Norfolk Computer Networks
Urgent Phone Support for Norfolk NetworksFor companies located in Norfolk or anywhere in Virginia, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. Efficient support lowers immediate costs since service calls accumulate minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick solutions somehow end up as big tabs. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that promote the highest degree of efficiency for remote help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to access your company's environment remotely without breaching system security.

Progent's sophisticated technical support database system maintains extensive histories describing all support that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to every client by any Progent consultant. This archive of issues and responses is organized as a readily retrievable support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online service experts are able to determine the most efficient resolutions in the least time.

Online technical services provided by Progent to companies in Norfolk and anywhere in the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to support an internal Help Desk but who want quick communication with a reliable Help Desk with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk software to address the particular requirements of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center group to handle demanding situations like software migrations, major updates, or installing new applications.

    Progent's Help Desk staff of veteran network experts gives your clients in Norfolk or anywhere in the state of Virginia quick contact with an efficient technical support resource with substantial background delivering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a major enabler of company success, and Progent's target is to solve and not just document network problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your computer support is proactive and automated. By spotting possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a variety of platforms.
How Your Norfolk Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Norfolk or anywhere in the state of Virginia, Progent's phone-based computer support specialists can deliver effective and economical IT help the moment your company needs it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Norfolk company deals with a regular independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to solve unexpected network crises or especially tough integration projects.

Features of Progent's Online Computer Support for Norfolk
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Norfolk or anywhere in the state of Virginia unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.