Fast Remote Support for Norfolk Virginia Computer Systems
For organizations in Norfolk Virginia, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor solutions somehow turn into big tabs. Progent's skill at solving problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and proven methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to connect to your company's network without compromising network security.
Progent's proven service database system stores thorough histories for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to every client by any engineer. This archive of anomalies and fixes is structured as a conveniently exploitable support database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with the best solutions quickly.
Online technical services provided by Progent to companies in Norfolk Virginia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to assist your company to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges associated with network infrastructure planning, deployment, administration, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or identifying software updates. CCIEs provide excellent cost-effectiveness because their deep expertise allows them to resolve problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your environment by means of advanced on-line support tools in order to provide quick, secure, and economical diagnosis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity products by offering services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of security services that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover in depth network security and compliance assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad range of information technologies including system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance diagnosing problems within UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Norfolk Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals offers your computer users in Norfolk Virginia quick contact with a dependable support group with substantial background offering telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a solid enabler of business performance, and Progent's policy is to resolve instead of just annotate technical issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group offers phone-based advanced engineering support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Norfolk Virginia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting potential issues before they evolve into downtime, remote monitoring can avoid inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a combination of OS platforms.
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Norfolk Virginia, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system support whenever your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Norfolk organization has a local independent support technician or maintains an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Offices in Norfolk Virginia
Progent's remote network troubleshooting services allow your Norfolk organization to enjoy the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your network will derive greater business value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
With most organizations in Norfolk Virginia, nearby computer support providers, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of network issues. However, serious problems might spring up when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these situations, Progent's on-call service specialists offer a convenient, fast, and affordable way to augment your regular help and to pass on valuable information to improve your capability to deal with future problems locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller businesses often rely on independent freelance consultants. While independent consultants carry smaller overhead than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may require your business to wait for help during an emergency. As your network grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system is always available.
- Build a Scalable Foundation for Seamless Expansion
Companies often start with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled onto an unstable foundation. When a company grows, reliability and scalability problems can impede the success of the organization. Such poorly designed systems need careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a system architecture that can offer the solid foundation to handle current business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology options capable of promoting business growth and enhancing productivity. They do not need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the real interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of IT service, performing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.