Fast and Affordable Online Support for Norfolk Virginia Information Networks
For organizations located in Norfolk Virginia, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions use up minimal billable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing do away with scenarios where quick fixes somehow turn into major bills. Progent's penchant for handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which promote the maximum degree of effectiveness for online engineering help and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to link to your company's computer system remotely without breaching corporate security.
Progent's sophisticated service database system keeps detailed records describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to every Progent client by any Progent engineer. This history of trouble tickets and fixes is stored as a conveniently searchable internal knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's remote service specialists can determine the best solutions quickly.
Online technical services offered by Progent to companies in Norfolk Virginia include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist you company to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most complex issues occurring in network planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness because their depth of experience allows them to find solutions for problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your environment by means of sophisticated on-line support tools in order to perform fast, safe, and economical diagnosis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity devices by offering consulting services such as:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to clean up rapidly following a damaging penetration. Security support services offered by Progent cover in depth data security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide array of information technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Norfolk Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your established one, selecting or enhancing Call Center software products to handle the unique requirements of your company, or adding occasional online personnel to supplement your internal Call Center team to handle unusually busy situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your workers in Norfolk Virginia fast communication with an effective technical support group with extensive background delivering phone help and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a key contributor to business performance, and Progent's goal is to fix instead of simply document technical issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group provides remote advanced consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Norfolk Virginia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming issues before they evolve into crashes, proactive monitoring can head off disruptive and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support multiple platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Norfolk Virginia, Progent's online computer support engineers can provide effective and cost-effective IT support the instant your business requires it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Norfolk business has a regular freelance consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Organizations in Norfolk Virginia
Progent's online technical help services allow your Norfolk company to realize the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business worth by being more available, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site IT resources
For most companies in Norfolk Virginia, nearby network service resources, whether made up of outside consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, major troubles might strike when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to supplement your regular help and to transfer useful knowledge to increase your ability to handle future issues locally.
- Less Reliance on Freelance Service Providers
For network support, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than big support firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your company expands, system unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup support experts to make sure your network stays up and running.
- Create a Scalable Foundation for Smooth Growth
Organizations often start with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. These badly designed environments require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system architecture that can offer the solid foundation to handle critical business demands and simplify future growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller businesses need advice and technical training to negotiate an ever more complicated maze of technology alternatives capable of promoting business success and enhancing productivity. Businesses do not need a network consultant who is attempting to sell a certain vendor's products. Network support and product sales can lead to a situation where the recommended
solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match IT expertise with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.