Fast Online Support for Norfolk Virginia Computer Systems
For organizations located in Norfolk Virginia, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional value because they possess the practical experience and have access to the advanced tools necessary to solve most network problems quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more in incidental costs by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast repairs somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies which permit the maximum degree of efficiency for online consulting and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your system without compromising system security.
Progent's powerful service database system keeps detailed histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the details of all help provided to each Progent client by any Progent consultant. This history of anomalies and repairs is organized as a readily searchable proprietary database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other extensive support databases and permit fast response from manufacturers' internal support staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Remote support services provided by Progent to clients in Norfolk Virginia include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support engineers offer computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to help you company to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can deal with even the most stubborn issues occurring in network planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In common cases, less experienced consultants can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via the latest on-line support tools to perform quick, safe, and affordable analysis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking devices. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of security services to improve the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recuperate quickly after a serious breach. Security support services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; installing firewalls; building safe mechanisms for remote and mobile access; defending your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a wide range of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Norfolk Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center staff of seasoned information technology professionals gives your computer users in Norfolk Virginia rapid contact with a large technical support group with extensive background offering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's aim is to solve and not merely document IT issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online advanced consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Norfolk Virginia online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Norfolk Virginia, Progent's online computer support specialists can provide effective and cost-effective IT support whenever your company requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Norfolk organization relies on a regular independent support technician or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to handle unexpected system crises or especially complicated integration projects.
Benefits of Progent's Network Help for Companies in Norfolk Virginia
Progent's online IT consulting services allow your Norfolk business to have the advantages of on-call, world-class network support without the expense of managing an in-house IT staff. Your network will derive added strategic worth by becoming increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your local support resources
With most offices in Norfolk Virginia, local computer support providers, whether consisting of independent consultants or an in-house IT staff, can solve typical network issues. However, serious problems sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local service people. In these instances, Progent's on-call support specialists offer a convenient, fast, and budget-friendly way to augment your local resources and to transfer valuable information to increase your ability to handle downstream issues in-house.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller companies commonly depend on independent freelance consultants. While freelance service people have less overhead than larger support companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network is always up and running.
- Build a Scalable Basis for Smooth Growth
Organizations often begin with an information system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and scalability problems can impede the success of the organization. These badly built systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business demands and ease future expansion.
- Work with Problem Solvers Instead of Product Vendors
Smaller organizations need advice and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business success and improving productivity. They hardly need a network engineer who is attempting to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.