Fast Remote Support for Norfolk Virginia Computer Systems
Fast Remote Help for Norfolk SystemsFor organizations in Norfolk Virginia, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor solutions somehow turn into big tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and proven methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to connect to your company's network without compromising network security.

Progent's proven service database system stores thorough histories for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to every client by any engineer. This archive of anomalies and fixes is structured as a conveniently exploitable support database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with the best solutions quickly.

Online technical services provided by Progent to companies in Norfolk Virginia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals offers your computer users in Norfolk Virginia quick contact with a dependable support group with substantial background offering telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a solid enabler of business performance, and Progent's policy is to resolve instead of just annotate technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group offers phone-based advanced engineering support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Norfolk Virginia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting potential issues before they evolve into downtime, remote monitoring can avoid inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a combination of OS platforms.
How Your Norfolk Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Norfolk Virginia, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system support whenever your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while eliminating the expense and lost time associated with in-person service visits.

Even if your Norfolk organization has a local independent support technician or maintains an in-house organization that know how to handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Offices in Norfolk Virginia
Progent's remote network troubleshooting services allow your Norfolk organization to enjoy the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your network will derive greater business value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    With most organizations in Norfolk Virginia, nearby computer support providers, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of network issues. However, serious problems might spring up when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these situations, Progent's on-call service specialists offer a convenient, fast, and affordable way to augment your regular help and to pass on valuable information to improve your capability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance consultants. While independent consultants carry smaller overhead than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may require your business to wait for help during an emergency. As your network grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often start with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled onto an unstable foundation. When a company grows, reliability and scalability problems can impede the success of the organization. Such poorly designed systems need careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a system architecture that can offer the solid foundation to handle current business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology options capable of promoting business growth and enhancing productivity. They do not need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of IT service, performing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    Progent offers cost-effective remote support to help businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN connections and can help you deploy cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional consulting to assist you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on time and within budget.

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    Progent’s Microsoft-premier engineers can assist you to update your workstations from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of migrating to 64-bit desktop processing, plan an efficient migration process that reduces business interruptions, and provide inexpensive, expert remote help to assist your organization to install 64-bit PC desktop operating systems and application software on your existing hardware.

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    Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, works with the most popular smart phones and tablets, permits one-time login with Microsoft Azure Active Directory, and tightens security and compliance. Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, expands the Web Client, and adds over 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants have the broad knowledge and hands-on experience to resolve the many technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the return on your investment in this mission-critical product.

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    Progent can help companies of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT management and lower hardware investments. Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android handhelds.

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    • Mac Backup Specialist
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    Progent offers economical remote support from consultants skilled in a wide array of products and technologies that provide solutions for protecting Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent can provide expertise for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist you to install, enhance, or troubleshoot data backup systems for a variety of topologies such as on-premises, edge to datacenter, cloud-based, or hybrid.

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    Progent wants to find staff-level, solutions-driven Microsoft accredited consultants with MCSE credentials; Cisco certified system consultants who have Cisco CCNP or CCIE certification; security professionals who have CISSP or CISA or equivalent security certification; and high-end system architecture consultants with experience in mobile access, wireless networking, high availability, workplace recovery, information preservation, and server virtualization. Progent also is looking for employees to work on our team of helpdesk service technicians and remote support professionals. Also, We are hiring talented managers able to perform effectively in Progent's fast-paced, virtual office environment.

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