In addition to offering fast access to guidance from high-level network consultants and subject matter experts to assist Norfolk, Virginia companies with specific technical issues or longer-term projects, Progent can provide temporary supplemental staffing to deal with more broadly defined assistance like PC support, network administration, and Help Desk call center services. On-demand staffing makes it possible for organizations to respond to expected or surprise surges in the need for IT services, which may result from scenarios such as mergers and acquisitions, data center relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary staffing can also cover gaps left by the absence of full-time IT personnel because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services offer organizations the ability to react to increases in requirements for IT services without being saddled with the costs and delays that come with identifying and recruiting professional technical help and without the burden of increasing your full-time head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid access to seasoned network professionals
- Easy initiation, termination, and resumption of services
- Seamless extension of your in-house IT staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close working relationship with a top-level, full-spectrum source for network support
Progent's co-managed Call Center service is a specialized flexible staff expansion option that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their internal IT staff and Progent's extensive pool of IT support experts. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support alternative based on by the leading shared professional services platform for managing, service calls, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite network services for organizations of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Norfolk, Virginia Businesses
Progent's nationwide team of certified consultants can deliver Norfolk, Virginia businesses a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term IT Staffing for Norfolk, Virginia Companies
To learn more details about Progent's short-term staff augmentation services for Norfolk, Virginia organizations, call 800-993-9400 or visit Contact Progent.