Besides offering fast contact with high-level IT professionals and subject matter experts to assist Norfolk, Virginia businesses to resolve specific IT problems or strategic initiatives, Progent can provide temporary staffing to deliver more generalized assistance such as desktop support, network management, and Call Center response. Temporary staffing can help businesses to respond to anticipated or unplanned surges in the need for network personnel, which may result from situations such as mergers and acquisitions, data center moves, technology upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term staffing can also cover voids caused by the absence of full-time IT personnel due to vacations, illness, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's short-term staffing services give organizations the versatility to react to surges in demand for network personnel without being saddled with the costs and hassle that come with vetting and hiring appropriate technical help and without the burden of increasing your in-house head count.
Key features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Fast availability of seasoned IT professionals
- Simple engagement, termination, and resumption of services
- Transparent extension of your full-time IT staff
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close working relationship with a world-class, full-service source for IT support
Progent's co-managed Help Desk service is a specialized on-going staff expansion alternative that enables IT organizations to share the responsibilities of Call Center support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a collaborative service solution powered by the leading group PSA platform for managing, service requests, ticketing, assigning responsibility, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite network services for organizations throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Norfolk, Virginia Businesses
Progent's veteran roster of certified consultants offers Norfolk, Virginia businesses a wide array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Norfolk, Virginia Organizations
To learn more about Progent's temporary staffing services for Norfolk, Virginia organizations, call 800-993-9400 or visit Contact Progent.