For small companies in Norfolk or anywhere in the state of Virginia, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent value because they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues quickly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast solutions somehow end up as major tabs. Progent's skill at dealing with problems efficiently translates into your business saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that permit the maximum degree of efficiency for online technical support and repair for small company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your computer system remotely without breaching network security.
Progent's sophisticated technical support reporting application stores extensive records describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of assistance rendered to every customer by every consultant. This history of trouble tickets and repairs is stored as an easily retrievable proprietary database that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other vast technical support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service experts can determine the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Norfolk or anywhere in Virginia or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote technical support professionals possess credentials in a comprehensive set of technologies. This broad range of IT skills permits Progent's engineers to address almost any emergency that may take place in a small company network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support services available from Progent to small businesses in Norfolk and throughout the state of Virginia include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure design, installation, maintenance, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying program patches. CCIEs offer excellent value because their broad expertise permits them to resolve the most complex problems rapidly. In typical cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure issues that are lowering worker efficiency but are beyond the comfort zone of your local computer maintenance group or consultant. Progent's CCIE engineers can communicate with your network by means of the latest remote support technology to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote desktop consulting and support services such as Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a range of system protection services that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recover quickly after a damaging penetration. Security solutions available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure techniques for remote and mobile communication; securing your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting experts for special IT projects that small companies often request. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Norfolk Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who don't have the resources to create an in-house Call Center but who want fast communication with an effective Call Center with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or enhancing your current organization, evaluating or modifying Help Desk software to meet the particular requirements of your company, or providing occasional online staff to work with your internal Help Desk group to handle unusually busy situations like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology experts offers your clients in Norfolk or anywhere in the state of Virginia immediate access to a dependable network service group with substantial background providing phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a crucial contributor to company performance, and Progent's target is to resolve rather than merely document IT issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team offers online advanced engineering expertise and education in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To learn more on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the artistic components of Macintosh computing by providing phone-based help services and training in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Norfolk, or anywhere in the state of Virginia, online network and server monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent for your business so your network maintenance is proactive and automated. By anticipating looming problems before they grow into downtime, proactive monitoring can head off stressful and expensive network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems based on multiple platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.