For small businesses in Norfolk Virginia, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's online support services offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. In contrast to many remote service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently translates into your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has developed a set of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote consulting and repair for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to link to your company's network without breaching corporate security.
Progent's proprietary technical support database application maintains comprehensive documentation describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support delivered to each Progent customer by any consultant. This history of trouble tickets and fixes is stored as a quickly searchable support database that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' internal product engineers so Progent's remote consulting experts can find the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Norfolk Virginia or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online consulting professionals have certified skills in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's consultants to address practically any problem that may take place in a small or midsize company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support businesses with multi-OS environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to small businesses in Norfolk include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology such as system architecture, email systems, network and operational security, UNIX and Windows integration, VMware technologies for server economization and easy management, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking engineers, and indicates an individual's technical skills at the expert level. Cisco qualified CCIEs can handle even the most difficult issues surrounding network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs offer exceptional cost-effectiveness since their depth of experience allows them to fix the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can get timely help for severe network infrastructure issues that are hurting business productivity but are not within the experience of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment via state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can provide network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection services that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover quickly after a serious penetration. Security support services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies often need. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Norfolk Virginia Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center service options for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who need fast communication with a dependable Call Center with proficient phone support as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or revamping your established organization, identifying or modifying Help Desk application software to address the particular needs of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center resources to handle demanding situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals provides your customers in Norfolk Virginia quick assistance from an efficient technical support group with extensive background providing telephone-based help and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a solid driver of company success, and Progent's intent is to solve instead of just track network issues.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply remote professional consulting expertise and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Excel. To read more about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic elements of Apple Mac environments by delivering phone-based consulting services and education in imaging, audio, and video. Progent's consultants can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio/video or establishing an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Norfolk Virginia online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your computer maintenance is proactive and automated. By spotting possible issues before they evolve into network outages, proactive monitoring can head off stressful and expensive network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area