For small companies in Norfolk or anywhere in the state of Virginia, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast solutions somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently translates into your business saving cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies that ensure the highest level of effectiveness for remote technical support and repair for small business IT systems. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's system without breaching network security.
Progent's advanced service database system stores extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help rendered to each customer by any Progent consultant. This archive of trouble tickets and responses is structured as an easily searchable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can come up with the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Norfolk or anywhere in Virginia or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online support experts possess advanced credentials in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to tackle almost any problem that may take place in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to clients in Norfolk and anywhere in the state of Virginia include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad array of computer technology such as network infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and indicates a person's networking knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable challenges occurring in network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to fix even the most complex problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so you can get immediate help for severe network infrastructure problems that are lowering business efficiency but are beyond the comfort zone of your local computer service resources. Progent's Cisco CCIE support experts can interface to your environment using the latest remote troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's popular family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support including Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM and CISSP network security consultants offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover quickly following a serious breach. Security solutions available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile access; protecting your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for special projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Norfolk Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk service options for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for smaller companies who don't have the resources to create an in-house Call Center but who need quick response from a reliable Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and operates as a seamless extension of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the toughest network issues, or be available in overflow situations when your other service providers are too busy.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or improving your current one, evaluating or enhancing Call Center software products to handle the unique requirements of your business, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with unusually busy scenarios like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your customers in Norfolk or anywhere in the state of Virginia instant communication with an effective support resource with substantial background delivering phone help and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a major driver of business productivity, and Progent's intent is to solve rather than merely document network issues.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications including CRM, Project, MS Word, and Excel. To learn more information on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the creative elements of Apple Mac systems by delivering phone-based help support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio or video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Norfolk, or anywhere in the state of Virginia, online network and server monitoring support centered around MS Operations Manager network monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By anticipating emerging trouble spots before they evolve into crashes, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on multiple platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.