For small and midsize companies located in Norfolk Virginia, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent excellent leverage because they have the real-world background and the sophisticated tools to resolve most information system issues quickly. This lowers immediate costs since solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for online support is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where fast fixes somehow end up as major tabs. Progent's penchant for solving technical issues quickly translates into your company saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized technologies and field-tested processes which allow the maximum degree of effectiveness for online technical support and repair for small and midsize business information systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your company's environment remotely without breaching system security.
Progent's highly evolved service database application stores thorough histories describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support delivered to every Progent client by every engineer. This history of problems and repairs is stored as a conveniently retrievable support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote service specialists are able to determine the best solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Norfolk Virginia or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online support professionals possess advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's consultants to address virtually any emergency likely to crop up in a small company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To help businesses with mixed-OS environments, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to clients in Norfolk include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from older systems to current Windows or Linux-based environments. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most difficult challenges surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to fix even the most complex problems quickly. In typical cases, less qualified engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support providers make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive urgent assistance for complex network issues that are hurting business efficiency but are beyond the scope of your local network service group or consultant. Progent's Cisco CCIE engineers can connect to your environment using advanced remote support technology to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.
Certified Windows Support
Progent's Microsoft-premier remote service experts can provide network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security services to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Norfolk Virginia Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who need fast response from a reliable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Call Center application software to handle the special requirements of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center group during demanding scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your clients in Norfolk Virginia instant contact with a reliable support group with substantial background providing telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of business success, and Progent's goal is to solve rather than simply annotate IT issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as CRM, Project, Office Word, and Office Excel. To learn more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative facets of Macintosh systems by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals offer help in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Norfolk Virginia online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your network support is proactive rather than reactive. By exposing possible problems before they expand into network outages, proactive monitoring can minimize disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple operating systems.
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area