For small companies in Norfolk or anywhere in the state of Virginia, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast solutions somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently translates into your business saving cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies that ensure the highest level of effectiveness for remote technical support and repair for small business IT systems. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's system without breaching network security.
Progent's advanced service database system stores extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help rendered to each customer by any Progent consultant. This archive of trouble tickets and responses is structured as an easily searchable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can come up with the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Norfolk or anywhere in Virginia or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online support experts possess advanced credentials in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to tackle almost any problem that may take place in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to clients in Norfolk and anywhere in the state of Virginia include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad array of computer technology such as network infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and indicates a person's networking knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable challenges occurring in network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to fix even the most complex problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so you can get immediate help for severe network infrastructure problems that are lowering business efficiency but are beyond the comfort zone of your local computer service resources. Progent's Cisco CCIE support experts can interface to your environment using the latest remote troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's popular family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Specialists
Progent's certified CISM and CISSP security consultants can provide a variety of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security support services available from Progent include: in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often request. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Norfolk Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who don't have the budget to assemble and manage an in-house Help Desk but who need quick communication with a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk can operate as an escalation option for complex technical problems, or be ready in hectic instances when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or customizing Call Center software products to meet the unique requirements of your company, or adding temporary online staff to work with your internal Call Center resources during unusually busy events like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Norfolk or anywhere in the state of Virginia immediate contact with a dependable technical support group with substantial background delivering phone support and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's target is to fix and not merely annotate IT problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional engineering expertise and training in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can promote the creative facets of Mac environments by providing remote consulting services and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Norfolk, or anywhere in the state of Virginia, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating looming issues before they cause crashes, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems based on a combination of operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.