For small and midsize businesses in Norfolk Virginia, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services represent excellent value because they have the practical experience and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you pay just for the services that you receive. Unlike many online service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from situations where quick solutions somehow turn into big tabs. Progent's skill at dealing with technical issues quickly translates into your company spending less money.
Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for small business IT networks. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's online support team to connect to your network without violating network security.
Progent's highly evolved service database system keeps thorough records describing all service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance provided to each Progent client by any Progent engineer. This database of issues and solutions is structured as an easily retrievable internal database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online service experts can find the best solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Norfolk Virginia or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's remote support professionals offer credentials in an extensive set of disciplines. This wide range of capability permits Progent's consultants to address practically any crisis that may crop up in a small business network. Certificates held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-operating system networks, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support provided by Progent to clients in Norfolk include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of information technology such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs know how to resolve the most difficult issues associated with network design, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise enables them to solve the most intractable problems rapidly. In common instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive urgent help for complex network infrastructure problems that are hurting worker productivity but are beyond the scope of your ordinary IT service providers. Progent's CCIE engineers can tie into your network by means of the latest on-line troubleshooting tools in order to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-expert online service engineers can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment,
Skype for Business migration support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly after a damaging penetration. Security services available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting experts for contract projects that small businesses often request. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Norfolk Virginia Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who don't have the resources to support an in-house Call Center but who need fast access to a dependable Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can support you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk Call Center application software to meet the unique demands of your corporation, or adding temporary phone support staff to reinforce your in-house Call Center team during high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of seasoned network professionals gives your clients in Norfolk Virginia quick communication with an effective technical support group with substantial background offering telephone-based help and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's aim is to resolve instead of just report technical problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team provides remote professional consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for Microsoft applications including CRM, Office Project, Word, and Excel. For additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative components of Mac environments by delivering phone-based help services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Norfolk Virginia remote network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to accommodate your business so your network support is proactive and automated. By anticipating emerging trouble spots before they result in full-scale emergencies, remote monitoring can minimize disruptive and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a mix of operating systems.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area