For small companies located in Norfolk Virginia, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online support services offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve the majority of network problems quickly. This lowers immediate expenses because solutions require a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves even more with incidental expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you actually get. In contrast to typical remote support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where fast solutions somehow turn into major invoices. Progent's skill at disposing of problems efficiently results in your company spending less cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that ensure the highest level of effectiveness for remote help and troubleshooting for small and midsize business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to link to your company's system remotely without breaching corporate security.
Progent's advanced technical support reporting application maintains extensive records of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of all help rendered to each Progent client by any consultant. This history of trouble tickets and responses is organized as a conveniently exploitable support knowledge base that allows Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Norfolk Virginia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online consulting professionals possess advanced credentials in an extensive array of technologies. This broad scope of technical skills enables Progent's engineers to handle practically any crisis likely to crop up in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with mixed-platform environments, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to customers in Norfolk include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network professionals, and validates a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve the most intractable issues occurring in network infrastructure design, installation, management, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional value because their broad expertise allows them to resolve even the most intractable problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so your company can get immediate help for complex network issues that are crippling worker productivity but are not within the scope of your regular network service resources. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of state-of-the-art on-line support tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-premier remote service experts offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP security engineers can provide a range of security services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate quickly after a damaging penetration. Security solutions available from Progent include: in depth security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Norfolk Virginia Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are ideal for smaller organizations who lack the budget to support an internal Help Desk but who want fast communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or revamping your existing one, selecting or customizing Help Desk Call Center software to address the particular needs of your corporation, or providing temporary online staff to work with your existing Call Center resources to handle demanding events like software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology experts offers your workers in Norfolk Virginia fast assistance from a large support group with extensive background delivering telephone-based consulting and online repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a solid enabler of business performance, and Progent's goal is to resolve instead of merely track technical issues.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and MS Excel. For additional information on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative aspect of Apple Mac computing by delivering phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Norfolk Virginia remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your network support is proactive and automated. By uncovering looming trouble spots before they grow into network outages, remote monitoring can head off disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area