For small and midsize businesses in Norfolk or anywhere in the state of Virginia, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage because they have the practical experience and the advanced tools to solve the majority of information system issues rapidly. This lowers direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where quick fixes somehow end up as big invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize business information networks. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's online support team to connect to your company's computer system without compromising network security.
Progent's highly evolved customer support reporting system stores comprehensive documentation of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to every customer by any Progent consultant. This database of anomalies and responses is structured as a conveniently accessible support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote service specialists are able to determine optimal solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Norfolk or anywhere in Virginia or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's online network support engineers offer advanced credentials in an extensive array of technologies. This broad scope of technical skills permits Progent's consultants to tackle virtually any problem that may occur in a small company information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to customers in Norfolk and anywhere in the state of Virginia include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and certifies a person's networking skills at the master level. CCIEs know how to handle the most complex issues associated with network design, deployment, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to solve the most complex problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can get urgent assistance for severe network infrastructure issues that are impacting worker productivity but are beyond the experience of your local IT support providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using the latest on-line troubleshooting tools to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service professionals can provide computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support such as Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP security engineers offer a variety of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recover rapidly after a damaging penetration. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Norfolk Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk services are designed for smaller organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who want quick access to an effective Help Desk with proficient telephone support as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or revamping your established organization, evaluating or customizing Call Center software to handle the special requirements of your company, or adding occasional online personnel to work with your existing Call Center resources during demanding situations such as software transitions, major updates, or installing new applications.
Progent's Call Center staff of seasoned network consultants gives your clients in Norfolk or anywhere in the state of Virginia immediate assistance from a reliable technical support group with extensive background offering phone help and online repair service for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a major driver of business success, and Progent's intent is to solve and not just annotate network problems.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers remote advanced consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. For more information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can support the creative aspect of Macintosh computing by delivering remote help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Norfolk, or anywhere in the state of Virginia, remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your IT support is proactive and automated. By anticipating emerging issues before they grow into network outages, automated monitoring can ward off stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.