Immediate Phone Help for Norfolk Virginia UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Norfolk Virginia, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent leverage because they have the real-world background and the sophisticated tools to resolve most information system issues quickly. This lowers immediate costs since solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing model for online support is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where fast fixes somehow end up as major tabs. Progent's penchant for solving technical issues quickly translates into your company saving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized technologies and field-tested processes which allow the maximum degree of effectiveness for online technical support and repair for small and midsize business information systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your company's environment remotely without breaching system security.

Progent's highly evolved service database application stores thorough histories describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support delivered to every Progent client by every engineer. This history of problems and repairs is stored as a conveniently retrievable support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote service specialists are able to determine the best solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Norfolk Virginia or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online support professionals possess advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's consultants to address virtually any emergency likely to crop up in a small company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To help businesses with mixed-OS environments, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online support available from Progent to clients in Norfolk include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from older systems to current Windows or Linux-based environments. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Consultants for Norfolk VirginiaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most difficult challenges surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to fix even the most complex problems quickly. In typical cases, less qualified engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few support providers make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive urgent assistance for complex network issues that are hurting business efficiency but are beyond the scope of your local network service group or consultant. Progent's Cisco CCIE engineers can connect to your environment using advanced remote support technology to provide fast, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.

  • Certified Windows Support
    Microsoft Windows Expertise for Norfolk VirginiaProgent's Microsoft-premier remote service experts can provide network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of remote PC desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Premier Network Security Consultants for Norfolk VirginiaProgent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security services to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who need fast response from a reliable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.

    Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Call Center application software to handle the special requirements of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center group during demanding scenarios such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network experts provides your clients in Norfolk Virginia instant contact with a reliable support group with substantial background providing telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of business success, and Progent's goal is to solve rather than simply annotate IT issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as CRM, Project, Office Word, and Office Excel. To learn more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can nurture the imaginative facets of Macintosh systems by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals offer help in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or setting up an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Norfolk Virginia online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your network support is proactive rather than reactive. By exposing possible problems before they expand into network outages, proactive monitoring can minimize disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple operating systems.

How Your Norfolk Virginia Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
(757) 514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
(757) 512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
(757) 337-3322 Virginia Beach Network Support Services




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    Progentís high availability interoffice connectivity and 24x7 network connection professionals can help small businesses achieve fault tolerant Interoffice connectivity via fully redundant system architectures with automatic failover. Progentís CCIE engineers can plan and implement high-availability Inter-office networks supported by non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers affordable 24x7 interoffice networking.

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    ProSight Automatic Patch Management On-site Technical Support

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    Microsoft SQL Server 2008 offers powerful, standardized tools to IT experts and network users, lessening the difficulty of creating, deploying, administering, and using company data and analytical programs on platforms ranging from handheld devices to enterprise information networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Linux consulting experts provide small and mid-size businesses and developers support for administering and maintaining Linux computers that coexist with Microsoft-based networks. Progent offers your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    For enterprises with branches in or any area covered by Progent's consultants, Progent's Microsoft-Certified network support experts and authorized Cisco network specialists can provide a variety of IT consulting services including project planning, Sarbanes Oxley compliance, site moves, corporate security, network design, on-site or remote emergency support, and troubleshooting for co-location hosting environments. A Progent network consultant can help you plan a multi-site information system that makes smart use of colocation services and Internet hosting sites. Progentís Microsoft Certified engineers can help large enterprises plan, integrate and maintain major rollouts of the latest releases of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís CCIE and CCNP consultants can assist you to configure Cisco products for connectivity solutions that incorporate basic, high-performance, integrated, and remote networking.

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    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information.

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    Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM), presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling across a wide range of stationary PCs and mobile devices. Progent's certified Lync Server 2013 consultants and network architects can help your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed topology suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your management staff and users. Progent has in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook and PowerPoint.

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    Progent has been providing SharePoint support since the initial product was released over a decade ago, and Progent has the breadth and depth of technical knowledge to assist organizations of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine if an on-premises, online or hybrid deployment is most sensible for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management support or can help in specific tasks related to your SharePoint 2013 migration.

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    Progent offers a wide array of cost-effective support services to assist your company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer onsite or online technical support for individual computers or laptops or work with your business to plan and carry out a large-scale rollout of new or updated operating system platforms and business applications. Progent can also supply engineers and technical workers to help you to plan for and implement an office relocation or merger designed to produce minimal disruption of your business.

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    Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the maximum degree of availability and expandability and is also easy to transfer to another host. Progent's Private Cloud Hosting options are based on proven virtualization architectures that allow small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility.

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    Office 365 is Microsoft's expanding suite of productivity applications and cloud services available on a subscription basis. Office 365 programs and cloud services are available in a variety of product bundles intended for markets ranging from individuals and home offices to global enterprises. Progent offers quick and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android platforms. Progent can assist your business to evaluate the many subscription options offered with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent supports multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and manage hybrid ecosystems that transparently integrate on-premises and cloud products and services.

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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure management products and is designed to offer a unified solution for configuring and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist organizations of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you migrate smoothly from legacy releases of VMM, develop processes for creating and installing virtual machines and hosts, implement fault-tolerant scale-out clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to evaluate the potential advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's virtualization experts can provide world-class Windows Hyper-V consulting and VMware ESXi expertise.

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    Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest customer endorsement and enjoy the tightest working relationship with Microsoft. The understanding, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your business more complete solutions for your information network.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's production servers in a solution that delivers the highest degree of availability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting options are based on mature virtualization platforms that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital investments, infrastructure support, and network management while achieving enterprise-class reliability and an unmatched level of vendor flexibility.

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    Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server configuration, update, and troubleshooting services include network design, installation, documentation, on-site and off-site support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's Cisco CCIE wireless infrastructure experts can provide remote or onsite integration and troubleshooting support to assist your organization to plan, implement, update, tune, manage and troubleshoot Aironet Wi-Fi access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless environment with your wired network and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, location and setup of Aironet wireless access points to work with your specific workplace design, construction, and anticipated workloads.

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    Progent's Cisco CCIE network experts can assist you to configure, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software support.

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