For small companies in Norfolk or anywhere in the state of Virginia, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers offer excellent value because they are equipped with the practical experience and the advanced tools to solve the majority of network issues rapidly. This lowers direct expenses because service calls require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you owe just for the services that you receive. Unlike many online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where quick repairs manage to turn into large tabs. Progent's skill at dealing with problems efficiently results in your company spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested processes which allow the highest degree of efficiency for online technical support and repair for small company IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's system remotely without violating system security.
Progent's sophisticated technical support database system includes detailed histories for the service that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help rendered to every client by any engineer. This database of trouble tickets and solutions is structured as a readily retrievable support knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' internal product engineers so Progent's online service experts can determine the best solutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Norfolk or anywhere in Virginia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based technical support engineers possess certified skills in an extensive array of disciplines. This breadth of IT skills allows Progent's consultants to resolve almost any crisis that may crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-platform environments, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to companies in Norfolk and anywhere in the state of Virginia include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for analyzing problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. CCIEs can resolve the most difficult challenges surrounding network design, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience enables them to fix even the most intractable problems rapidly. In typical cases, less experienced consultants can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get urgent assistance for severe network infrastructure problems that are lowering worker efficiency but are outside the scope of your local IT service resources. Progent's Cisco CCIE support experts can communicate with your environment via the latest remote support tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-qualified remote service engineers can deliver network repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM and CISSP security engineers offer a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recover quickly after a serious breach. Security support services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; building secure architectures for remote and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for special IT projects that small companies often request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Norfolk Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who lack the resources to assemble and manage an internal Call Center but who want fast communication with a dependable Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless supplement to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the most difficult technical challenges, or be ready in those circumstances when your ordinary service providers are too busy.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, identifying or customizing Call Center application software to meet the particular demands of your corporation, or adding temporary online personnel to work with your existing Help Desk Call Center resources during demanding events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Norfolk or anywhere in the state of Virginia fast assistance from an effective support group with substantial background delivering phone help and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a key enabler of company efficiency, and Progent's aim is to fix and not just report technical problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To find out additional information concerning Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the artistic components of Macintosh environments by delivering phone-based help support and education in imaging, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Norfolk, or anywhere in the state of Virginia, remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your network maintenance is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can ward off stressful and expensive information system failures. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments powered by multiple OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.