For small businesses located in Norfolk or anywhere in Virginia, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's online technical support services offer excellent leverage because they have the practical experience and the advanced tools to solve most information system issues rapidly. This reduces immediate costs since solutions require fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to turn into large bills. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies that ensure the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to access your network without breaching corporate security.
Progent's sophisticated service reporting system stores thorough histories of all support that Progent's customers have been provided. Progent's team engineers have access to the records of support provided to each customer by every Progent consultant. This archive of issues and solutions is organized as a quickly exploitable internal database that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can determine the best resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Norfolk or anywhere in Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based network support engineers offer advanced credentials in an extensive array of technologies. This wide range of IT skills allows Progent's consultants to address almost any crisis likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with mixed-OS networks, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to companies in Norfolk and anywhere in the state of Virginia include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of information technology such as network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs provide exceptional value because their depth of expertise permits them to resolve the most intractable problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a CCIE so your company can get urgent help for complex network infrastructure problems that are hurting worker efficiency but are outside the scope of your ordinary computer service group or consultant. Progent's CCIE support experts can communicate with your environment via the latest on-line troubleshooting technology to perform quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-qualified remote support professionals can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of remote desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recover quickly following a damaging breach. Security solutions offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; building secure techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for special projects that small companies often request. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Norfolk Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for small companies who lack the budget to support an internal Help Desk Call Center but who want fast access to an effective Help Desk with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the toughest network issues, or be available in overflow instances when your ordinary support engineers are too busy.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or improving your established one, identifying or customizing Call Center software products to address the special demands of your company, or providing occasional phone support staff to supplement your internal Call Center resources to handle unusually busy situations like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network consultants offers your workers in Norfolk or anywhere in the state of Virginia quick assistance from an effective support resource with years of background delivering phone support and online diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a key contributor to business success, and Progent's target is to fix instead of simply report network issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online advanced engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Excel. For more on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can support the imaginative components of Macintosh environments by offering remote consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Norfolk, or anywhere in the state of Virginia, online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so your network support is proactive rather than reactive. By exposing emerging issues before they evolve into crashes, system monitoring can ward off inconvenient and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a mix of operating systems.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.