Fast and Affordable Online Support for Norfolk Computer Networks
Urgent Phone Help for Norfolk NetworksFor organizations located in Norfolk or anywhere in Virginia, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional value because they have the practical experience and have access to the sophisticated technology needed to solve most network issues rapidly. This reduces direct expenses since solutions require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical online service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions somehow turn into substantial bills. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized technologies and field-tested processes which permit the highest degree of effectiveness for remote help and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.

Progent's advanced service database application stores extensive documentation of all support that Progent's customers have received. Progent's team engineers have access to the history of support delivered to each Progent customer by every Progent engineer. This database of trouble tickets and solutions is stored as a quickly searchable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available other massive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.

Online support services provided by Progent to companies in Norfolk and throughout the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the resources to support an internal Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center software products to handle the special needs of your business, or adding occasional online personnel to reinforce your existing Call Center group to handle demanding events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your computer users in Norfolk or anywhere in the state of Virginia quick access to a reliable support group with years of experience delivering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a crucial driver of company success, and Progent's goal is to solve rather than merely record network issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so your network support is proactive rather than reactive. By detecting possible trouble spots before they result in crashes, automated monitoring can head off inconvenient and costly service crises. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support multiple operating systems.
How Your Norfolk Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Norfolk or anywhere in the state of Virginia, Progent's online computer support specialists can provide expert and cost-effective IT help the instant your business has to have it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Norfolk business has a local freelance support technician or maintains a full time organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to resolve sudden system emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Norfolk
Progent's online support services enable your Norfolk organization to experience the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Norfolk and throughout Virginia, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises can occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local service personnel. In these situations, Progent's on-call support specialists provide a convenient, fast, and budget-friendly solution to supplement your local help and to pass on useful information to increase your capability to deal with downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations often depend on independent freelance service providers. While freelance consultants have less internal costs than larger consulting organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the absence of reserve personnel may require your business to go without help during an IT crisis. As your network grows, network downtime and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service experts to insure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs often get piled on top of a weak foundation. When a network grows, stability and expandability problems can hinder the success of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture that can deliver the stable foundation to handle critical business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices need guidance and technical education to navigate through an increasingly complex maze of product options capable of accelerating business success and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of network support, executing a broad range of IT tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not just expert IT help, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The discipline of documenting and archiving support records results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.