Fast Online Support for Norfolk IT Networks
For businesses located in Norfolk or anywhere in the state of Virginia, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology necessary to resolve most information system problems quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-tested processes that allow the highest degree of effectiveness for remote consulting and repair for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to link to your company's network without violating system security.
Progent's proven technical support database application stores detailed records describing the support that Progent's customers have received. Progent's team service personnel have access to the records of services rendered to every client by every consultant. This database of trouble tickets and repairs is organized as an easily accessible support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with major vendors such as Cisco and Microsoft open up other vast support databases and allow priority response from manufacturers' in-house support staff so Progent's online consulting experts can find optimal resolutions promptly.
Online services provided by Progent to customers in Norfolk and anywhere in the state of Virginia include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service professionals can deliver computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development, SharePoint 2016 migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to deal with even the most challenging issues occurring in network planning, installation, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent value because their depth of experience allows them to fix problems quickly. In typical instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system using advanced on-line troubleshooting tools to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide help for the complete line of Cisco's industry-leading family of networking products by providing consulting services such as:
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help you to recover quickly following a damaging breach. Security solutions available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad range of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. The ProSight series of outsourced network management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Norfolk Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk software to meet the particular demands of your corporation, or adding temporary phone support staff to work with your internal Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran information technology professionals offers your customers in Norfolk or anywhere in the state of Virginia quick contact with a dependable network service resource with years of background offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk perception as a significant enabler of business efficiency, and Progent's goal is to solve instead of simply report IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional consulting expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer support is proactive and automated. By exposing looming issues before they cause crashes, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a variety of platforms.
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Norfolk or anywhere in the state of Virginia, Progent's online computer support engineers can deliver professional and affordable IT support whenever your organization needs it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Norfolk office has a local independent support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to handle unexpected network crises or especially complex integration projects.
Details of Progent's Online Network Support for Norfolk
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services offer businesses in Norfolk or anywhere in the state of Virginia unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Norfolk and is also ideal for customers in geographic regions of Virginia that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for online support and requires no periodic subscription fee for services delivered during normal business hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers help from authorized professionals with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Database Administration and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop source for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive information technology solutions that meet the special needs of your company.
- State of the Art Online Connectivity Software
Protected remote connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find quick solutions to problems that could otherwise demand a costly personal visit. Sophisticated online access tools and experienced technicians combine to enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose clients need instant recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to every client. The practice of documenting and organizing service activity results in more effective support and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.