Fast Online Support for Norfolk Computer Systems
For companies located in Norfolk or anywhere in Virginia, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions somehow turn into big bills. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes that allow the maximum degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to link to your company's network without violating corporate security.
Progent's proven customer support reporting application stores thorough histories for the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of assistance provided to each Progent client by any consultant. This archive of problems and fixes is organized as a conveniently accessible internal database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find the best solutions in the least time.
Remote services provided by Progent to businesses in Norfolk and anywhere in the state of Virginia include:
Certified MS Windows Experts
Progent's Microsoft-qualified online service engineers offer computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network consultants, and certifies a person's technical knowledge at the expert level. Cisco CCIEs can handle the most stubborn issues surrounding network planning, installation, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to resolve problems quickly. In many cases, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced on-line support technology to perform efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to enhance the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate quickly after a serious penetration. Security consulting services available from Progent cover comprehensive data security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent can provide advanced remote support services to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad spectrum of information technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the world's top corporations. The ProSight series of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Norfolk Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the resources to assemble and manage an internal Help Desk but who require fast communication with an efficient Call Center with proficient phone support as well as the expertise to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to handle the unique demands of your business, or adding occasional online personnel to supplement your existing Help Desk resources to handle demanding situations like software migrations, major upgrades, or rolling out new business software.
Progent's Call Center team of experienced network consultants provides your customers in Norfolk or anywhere in the state of Virginia rapid communication with a dependable network service group with substantial experience providing telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a crucial driver of business success, and Progent's goal is to solve instead of merely track network issues.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Norfolk, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your network support is proactive and automated. By exposing potential issues before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by multiple operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Norfolk or throughout the state of Virginia, Progent's phone-based network support engineers can provide expert and affordable system support whenever your company requires it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Norfolk organization works with a regular freelance consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the time or the expertise to solve sudden network emergencies or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in Norfolk
Progent's online support services allow your Norfolk business to enjoy the advantages of on-call, world-class network support without the cost of managing an in-house IT staff. Your network will derive added strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your local support resources
With most companies in Norfolk and throughout Virginia, local network service providers, whether represented by independent consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, IT crises may strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these cases, Progent's online support specialists give you a convenient, quick, and affordable way to supplement your local help and to pass on valuable knowledge to improve your ability to resolve future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller companies often rely on independent freelance service providers. While freelance service people carry less internal costs than big service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback personnel may force your company to wait for help during an emergency. As your company expands, network downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your IT system stays available.
- Build a Solid Basis for Seamless Growth
Businesses typically start with an information system created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. These badly designed environments require careful assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture able to deliver the stable foundation to handle vital business demands and ease downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller offices require guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to resell a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the forefront of network support, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The discipline of detailing and organizing service activity results in more efficient service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.