Fast Remote Help for Norfolk Networks
For organizations located in Norfolk or anywhere in the state of Virginia, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. This reduces immediate costs since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes which promote the highest level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to access your system remotely without violating system security.
Progent's sophisticated customer support database system keeps thorough documentation of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of support rendered to each Progent client by any Progent consultant. This database of issues and responses is stored as a conveniently retrievable internal knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine the most efficient solutions quickly.
Online services offered by Progent to clients in Norfolk and anywhere in the state of Virginia include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support experts offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to help you company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can handle the most difficult challenges encountered in network infrastructure design, installation, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional value since their broad experience enables them to solve problems rapidly. In many cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your network by means of sophisticated on-line support technology to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs consulting help, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to recover rapidly following a serious breach. Security services offered by Progent include: thorough network security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a wide array of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Norfolk Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the resources to create an in-house Call Center but who want quick communication with a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level consultants.
Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or improving your existing one, identifying or modifying Help Desk application software to address the unique demands of your corporation, or providing temporary phone support staff to work with your internal Help Desk team to deal with high-demand scenarios like software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of seasoned network experts gives your computer users in Norfolk or anywhere in the state of Virginia fast assistance from an effective technical support resource with years of experience offering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a solid contributor to business efficiency, and Progent's aim is to fix instead of just report IT issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your computer maintenance is proactive and automated. By anticipating emerging problems before they cause crashes, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a combination of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Norfolk or throughout the state of Virginia, Progent's phone-based computer support engineers can provide effective and economical IT support the instant your organization requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Norfolk company relies on a regular freelance consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or especially complex integration problems.
Details of Progent's Online Network Support for Norfolk
Progent's online support, remote repair, network security expertise, and network management services offer offices in Norfolk or throughout the state of Virginia the greatest leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's experts can provide your company world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Norfolk and is also ideal for networks in more remote areas of Virginia that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online service and imposes no monthly retainer for support services provided during regular business hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include system integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts group offers in-depth consulting expertise for critical business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Software Programming
MySQL DBA Services and Software Development
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that address the special requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote access permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require a costly onsite visit. State-of-the-art remote access tools and expert technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Service for Maximum System Uptime
For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose clients require instant access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.