Fast Remote Troubleshooting for Norfolk IT Networks
Urgent Remote Help for Norfolk SystemsFor companies in Norfolk or anywhere in Virginia, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike many online support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where quick fixes somehow end up as large bills. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes which promote the highest degree of effectiveness for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's environment remotely without violating network security.

Progent's powerful customer support reporting system keeps thorough histories for the support that Progent's customers have received. Progent's staff consultants have access to the history of all help delivered to each Progent client by any Progent consultant. This archive of anomalies and responses is organized as a readily accessible proprietary database that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to find the best solutions promptly.

Remote technical services provided by Progent to clients in Norfolk and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk team of veteran network professionals offers your customers in Norfolk or anywhere in the state of Virginia quick access to an effective network service resource with years of background offering phone consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company productivity, and Progent's target is to fix rather than simply annotate technical problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By spotting emerging issues before they cause crashes, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that support a mix of operating systems.
How Your Norfolk Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Norfolk or anywhere in the state of Virginia, Progent's phone-based computer support engineers can deliver professional and affordable system support the moment your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Norfolk organization works with a local independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to fix sudden system crises or particularly complex integration projects.

Details of Progent's Online Computer Services for Norfolk
Progent's online support, remote troubleshooting, network security expertise, and system administration services offer offices in Norfolk or throughout the state of Virginia unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.