Fast and Affordable Online Help for Norfolk Virginia Computer Systems
Fast Remote Support for Norfolk NetworksFor businesses in Norfolk Virginia, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. This reduces direct expenses because solutions require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where quick repairs manage to end up as substantial tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested processes which allow the maximum degree of efficiency for remote engineering help and repair for computer networks of any size. Progent's Technical Response Center can interface to your computer system without breaching corporate security.

Progent's advanced customer support reporting system maintains thorough histories describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services delivered to each Progent customer by any consultant. This database of trouble tickets and resolutions is organized as a readily retrievable support database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft open up additional vast technical support databases and permit quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to arrive at the most efficient solutions in the least time.

Remote technical services available from Progent to customers in Norfolk Virginia include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast restoration of important files/folders, applications, images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting utilities designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of veteran information technology experts offers your customers in Norfolk Virginia quick assistance from an efficient technical support resource with extensive background delivering telephone-based help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a major enabler of company productivity, and Progent's goal is to solve rather than just record IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To find out additional information about Progent's expertise, programming, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Norfolk Virginia remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in full-scale emergencies, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a variety of platforms.
How Your Norfolk Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Norfolk Virginia, Progent's online computer support specialists are ready to provide effective and cost-effective IT support whenever your company needs it. More than two decades of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Norfolk company has a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary network issues, Progent's Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to address unexpected network crises or especially tough integration problems.

Details of Progent's Online Computer Support for Norfolk Virginia
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer companies in Norfolk Virginia the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, refined remote support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



An index of content::

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