Fast Online Help for Norfolk Virginia Networks
For organizations in Norfolk Virginia, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you receive. Unlike typical remote service companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes that permit the highest degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to link to your company's system without violating network security.
Progent's proven technical support reporting application includes detailed records of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of assistance rendered to every customer by every Progent consultant. This history of trouble tickets and resolutions is structured as a quickly searchable internal knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional massive support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to find the best solutions promptly.
Remote support offered by Progent to clients in Norfolk Virginia include:
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist you business to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and validates an individual's technical skills at the master level. Cisco CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to resolve problems rapidly. In many instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment using the latest on-line troubleshooting technology in order to provide fast, secure, and affordable analysis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of networking appliances by providing consulting services such as:
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recover quickly following a damaging breach. Security consulting services offered by Progent include: in depth data security and compliance assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent can provide advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide range of computer technologies including system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Norfolk Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your current organization, evaluating or modifying Help Desk software to address the special demands of your business, or adding occasional online personnel to work with your internal Help Desk Call Center team during unusually busy scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk team of experienced information technology consultants offers your clients in Norfolk Virginia rapid contact with an effective support resource with years of experience providing phone support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's aim is to resolve instead of merely document network issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff offers phone-based advanced consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Norfolk Virginia remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your network maintenance is proactive and automated. By exposing emerging issues before they evolve into crashes, proactive monitoring can avoid stressful and costly service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Norfolk Virginia, Progent's phone-based computer support engineers are ready to provide effective and economical system help whenever your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Norfolk business works with a regular independent consultant or employs an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially tough integration projects.
Details of Progent's Remote Network Support for Norfolk Virginia
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer companies in Norfolk Virginia unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can deliver your company world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Norfolk Virginia and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone help and imposes no monthly retainer for services provided during regular business hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, MS Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise in specific business applications. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Application Programming
Apple Mac Consulting
Amazon MWS Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that match the specific requirements of your business.
- Advanced Online Access Software
Secure online access allows Progent's service experts to observe precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise demand a costly personal service call. State-of-the-art online access tools and experienced technicians combine to allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained organizations whose clients require immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every consultant to each client. The discipline of detailing and organizing support records results in more effective support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.