Fast Remote Help for Norfolk Networks
Fast Phone Consulting for Norfolk SystemsFor organizations located in Norfolk or anywhere in the state of Virginia, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support experts provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. This reduces immediate costs since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes which promote the highest level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to access your system remotely without violating system security.

Progent's sophisticated customer support database system keeps thorough documentation of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of support rendered to each Progent client by any Progent consultant. This database of issues and responses is stored as a conveniently retrievable internal knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine the most efficient solutions quickly.

Online services offered by Progent to clients in Norfolk and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the resources to create an in-house Call Center but who want quick communication with a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or improving your existing one, identifying or modifying Help Desk application software to address the unique demands of your corporation, or providing temporary phone support staff to work with your internal Help Desk team to deal with high-demand scenarios like software migrations, mass updates, or installing new applications.

    Progent's Help Desk staff of seasoned network experts gives your computer users in Norfolk or anywhere in the state of Virginia fast assistance from an effective technical support resource with years of experience offering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a solid contributor to business efficiency, and Progent's aim is to fix instead of just report IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your computer maintenance is proactive and automated. By anticipating emerging problems before they cause crashes, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a combination of operating systems.
How Your Norfolk Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Norfolk or throughout the state of Virginia, Progent's phone-based computer support engineers can provide effective and economical IT support the instant your organization requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Norfolk company relies on a regular freelance consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or especially complex integration problems.

Details of Progent's Online Network Support for Norfolk
Progent's online support, remote repair, network security expertise, and network management services offer offices in Norfolk or throughout the state of Virginia the greatest leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's experts can provide your company world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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