Immediate Remote Support for Norfolk Virginia Information Networks
For organizations located in Norfolk Virginia, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage because they possess the practical experience and have access to the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers direct costs since service calls use up minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed only for the support that you actually get. Unlike many remote service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where fast solutions manage to turn into substantial invoices. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes that permit the highest degree of efficiency for remote help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to connect to your network remotely without compromising system security.
Progent's advanced customer support database application stores thorough documentation for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help provided to every customer by any consultant. This history of problems and fixes is organized as a quickly searchable internal knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft open up other massive technical databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can come up with optimal solutions in the least time.
Online technical services available from Progent to clients in Norfolk Virginia include:
Certified Windows Experts
Progent's Microsoft-certified online support professionals can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop services to help your business to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most complex issues occurring in network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness since their deep expertise permits them to resolve problems rapidly. In typical instances, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using state-of-the-art on-line support tools to perform efficient, safe, and affordable analysis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking products by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants offer a variety of security services to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to recuperate quickly following a damaging penetration. Security services available from Progent include: comprehensive data security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad range of computer technologies such as system architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Norfolk Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or improving your current one, selecting or enhancing Call Center software products to address the unique requirements of your corporation, or adding occasional online personnel to supplement your existing Help Desk resources during demanding situations like software transitions, major updates, or installing new applications.
Progent's Call Center team of experienced information technology experts provides your computer users in Norfolk Virginia rapid assistance from an effective technical support resource with substantial background offering telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a key driver of company efficiency, and Progent's goal is to fix and not simply record IT issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Norfolk Virginia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your IT support is proactive rather than reactive. By exposing emerging issues before they cause downtime, remote monitoring can head off inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Norfolk Virginia, Progent's phone-based network support specialists can deliver expert and affordable IT support the instant your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Norfolk company has a local independent support technician or employs an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve sudden network crises or especially challenging integration problems.
Features of Progent's Online Network Services for Norfolk Virginia
Progent's phone support, Internet-based repair, system security consulting, and system administration services offer offices in Norfolk Virginia the greatest leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your business world class network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Norfolk Virginia and is also ideal for customers in geographic areas that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online service and requires no monthly retainer for support services delivered during normal working hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support services include technology integration, Microsoft Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support in critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Application Design
Amazon MWS Application Development
By providing a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that fit the special requirements of your company.
- Advanced Online Connectivity Tools
Secure online access allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive personal visit. Effective online connectivity tools and expert engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for High System Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained businesses whose workers need instant access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT skills, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.