Fast Online Support for Norfolk IT Networks
Fast Online Help for Norfolk SystemsFor businesses located in Norfolk or anywhere in the state of Virginia, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology necessary to resolve most information system problems quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-tested processes that allow the highest degree of effectiveness for remote consulting and repair for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to link to your company's network without violating system security.

Progent's proven technical support database application stores detailed records describing the support that Progent's customers have received. Progent's team service personnel have access to the records of services rendered to every client by every consultant. This database of trouble tickets and repairs is organized as an easily accessible support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with major vendors such as Cisco and Microsoft open up other vast support databases and allow priority response from manufacturers' in-house support staff so Progent's online consulting experts can find optimal resolutions promptly.

Online services provided by Progent to customers in Norfolk and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. The ProSight series of outsourced network management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk software to meet the particular demands of your corporation, or adding temporary phone support staff to work with your internal Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology professionals offers your customers in Norfolk or anywhere in the state of Virginia quick contact with a dependable network service resource with years of background offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk perception as a significant enabler of business efficiency, and Progent's goal is to solve instead of simply report IT issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote professional consulting expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer support is proactive and automated. By exposing looming issues before they cause crashes, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a variety of platforms.
How Your Norfolk Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Norfolk or anywhere in the state of Virginia, Progent's online computer support engineers can deliver professional and affordable IT support whenever your organization needs it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Norfolk office has a local independent support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to handle unexpected network crises or especially complex integration projects.

Details of Progent's Online Network Support for Norfolk
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services offer businesses in Norfolk or anywhere in the state of Virginia unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.