Fast Remote Troubleshooting for Norfolk IT Networks
For companies in Norfolk or anywhere in Virginia, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike many online support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where quick fixes somehow end up as large bills. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes which promote the highest degree of effectiveness for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's environment remotely without violating network security.
Progent's powerful customer support reporting system keeps thorough histories for the support that Progent's customers have received. Progent's staff consultants have access to the history of all help delivered to each Progent client by any Progent consultant. This archive of anomalies and responses is organized as a readily accessible proprietary database that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to find the best solutions promptly.
Remote technical services provided by Progent to clients in Norfolk and anywhere in the state of Virginia include:
Authorized Windows Expertise
Progent's Microsoft-premier online support experts offer network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to help you company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates an individual's technical knowledge at the expert level. CCIEs know how to deal with even the most difficult issues occurring in network infrastructure design, deployment, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to solve problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your network via state-of-the-art on-line support technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of networking devices by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recuperate quickly following a damaging breach. Security services available from Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; integrating firewalls; building safe architectures for remote and mobile access; defending your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent can provide advanced online support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide spectrum of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Norfolk Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of veteran network professionals offers your customers in Norfolk or anywhere in the state of Virginia quick access to an effective network service resource with years of background offering phone consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company productivity, and Progent's target is to fix rather than simply annotate technical problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group provides phone-based professional engineering expertise and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By spotting emerging issues before they cause crashes, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that support a mix of operating systems.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Norfolk or anywhere in the state of Virginia, Progent's phone-based computer support engineers can deliver professional and affordable system support the moment your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Norfolk organization works with a local independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to fix sudden system crises or particularly complex integration projects.
Details of Progent's Online Computer Services for Norfolk
Progent's online support, remote troubleshooting, network security expertise, and system administration services offer offices in Norfolk or throughout the state of Virginia unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Norfolk and is also ideal for customers in geographic areas of Virginia that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for phone help and requires no ongoing retainer for support services provided during regular business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized specialists who have experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Programming
Amazon MWS Software Design and Programming
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that match the special needs of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite service call. Effective online access software and experienced engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Availability
For organizations with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each client. The discipline of detailing and archiving service records results in more effective service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.