Norman, OK Online Help from Certified Computer Network Troubleshooting Professionals
Progent's computer technical support services can deliver your Norman, OK business low cost and consistent support from enterprise-class IT engineers. By delivering network support service when you need it, providing specialized knowledge for vital technologies, offering unique support such as 24x7 network monitoring, and invoicing only for support you receive, Progent gives your Norman, Oklahoma company an economical option for maximizing the productivity and profitability of small office information systems. Whether you have an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses to create and manage a reliable and safe IT system and to have quick availability of the experienced support ordinarily restricted to businesses who are able to afford a large internal IT group.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to help your business to design and implement a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Norman, Oklahoma Business Networks
A Microsoft-certified Partner computer support firm that maintains a large group of Cisco certified CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and affordable remote consulting to Norman, OK businesses for a broad range of computer technologies including:

Service Delivery Options for Norman, Oklahoma Companies
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and IT management. Progent's model for providing computer support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive service documentation, consistent follow-up, and tight expense monitoring across a range of IT support delivery modes that include online repairs, in-person help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help clients to analyze and fix hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup procedure for new clients to address emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service experts to give small and midsize businesses the ideal combination: in-person support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who require prompt and reliable support from an online Help Desk with effective phone assistance, online repair tools, and enough technical depth for full escalation. Since smaller businesses typically have tight IT budgets and can provide little executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to ensure that business information systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability it system consulting, server virtualization solutions, plus integration, programming and support for business applications such as accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, extended initiatives such as business reporting software programming and support, database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the class of in-house data center that is achievable for most small organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and efficiency is constantly monitored, and systems are regularly backed up and available for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for customers to migrate to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can support the multi- OS and non- standardized networks typical of smaller companies, and retains control of the software licenses in the client's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote support to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with advanced security projects such as SIEM solutions to help companies comply with business standards and government regulations for IT information protection and reporting.

The breadth and depth of Progent's consulting team offer a unique array of benefits to organizations wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, in the trenches of network support, performing a wide range of IT projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for resolving actual IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size invoices for quick repairs. An additional advantage of granular pricing is that customers will be less tempted to allow minor problems to stay unaddressed until they grow into big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by every staff member to each client. The discipline of documenting and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can focus on providing high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Norman, Oklahoma company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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