Professional Online Service for Norman, Oklahoma Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by major IT support firms. Many small companies permit themselves to become excessively reliant on individual consultants or small consulting organizations who don't have the size or extensive skill sets to react quickly or efficiently to network crises. Still other small businesses resort to giant support providers staffed with personnel able to provide by-the-numbers solutions to common issues but who are missing the background and technical scope to deal with the diversity of environments and absence of standards typical of small business information systems.

Progent's proven methodology for providing low-cost and effective network service to small businesses has made Progent among the premier Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing support to add to the skills of your in-house network support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your company to design and execute your cloud strategy.

Key IT Areas Serviced by Progent for Office Networks in Norman, Oklahoma
Progent's group of world-class consultants provides support for virtually all facets of information technology used by companies of all sizes. Areas supported by Progent in and around Norman include:

Support Delivery Alternatives Available for Norman, Oklahoma Businesses
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, and network management. Progent's paradigm for providing IT support is built on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and tight expense control across an array of IT support delivery options that include online repairs, in-person support, and top-tier consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix network problems without the expense or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to handle most network problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small businesses the best of both worlds: in-person support professionals when you need them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems. To learn more, see Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection consulting, high availability network consulting, virtual server strategies, plus configuration, customization and support for small business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including site moves and major software migrations, extended initiatives such as management analytics application development and support, database software programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response like disaster recovery and virus removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting enterprise-class availability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized environments typical of small businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for IT data security and reporting.

The scope and size of Progent's engineering team offer a unique set of advantages to clients wishing to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, in the trenches of network service, performing a broad range of IT projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for fixing real-world network problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size bills for quick fixes. An additional benefit of by-the-minute invoicing is that customers are less inclined to allow simple issues to stay unaddressed until they become big problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to every customer. The practice of detailing and organizing support activity results in more efficient service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Norman, Oklahoma business wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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