Low-cost Network Troubleshooting from Microsoft certified Consultants for Companies in Norman, OK
By offering professional know-how whenever you need it, making available specialized expertise for critical business applications, providing innovative services such as virtual server hosting, billing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the business value of your It network and cut service expenses. Progent understands that network protection, reliability, and performance are as important to small companies as to large corporations but that small companies lack the leverage to invest heavily in computer technology and in-house support staffs. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to deliver the IT support expertise your business requires whenever you need it and at prices you can justify.
For larger businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house IT support staff. This can reduce expenses and help meet schedules for major projects like application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified consultants to help your business to plan and execute a sensible cloud strategy.
Core IT Areas Supported by Progent for Business Networks in Norman, Oklahoma
Progent offers the support of certified consultants for all facets of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:
Service Delivery Alternatives for Norman, Oklahoma Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing computer support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive service documentation, dependable follow-through, and tight cost control for a range of network support delivery alternatives that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the cost or delay of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more information concerning Progent's remote computer support expertise.
- On-site Support
Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to give small businesses the best of both worlds: onsite support professionals when you require them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more details about why to sign up for Progent's in-person network service.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need prompt and dependable access to a professional Help Desk Call Center with effective phone support, online repair capability, and enough technical strength for all needed escalation. Since smaller companies typically have tight information technology funds and can provide scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that small business information networks stay up and running. Read more about Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security consulting, fault tolerant it system engineering, virtual server strategies, plus integration, customization and support for small business software including financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as site moves and massive software upgrades, extended initiatives such as business analytics application development and support, relational database software development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange and Microsoft SQL Server in order to provide small companies with greater degrees of reliability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can save you the expense of creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain current, protection and efficiency is constantly tracked, and systems are consistently archived and ready for full and rapid recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition simple for customers to migrate to a different support provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the mixed- platform and loosely standardized environments common with small companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting services to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on system protection and can assist with advanced security programs such as SIEM solutions to help enterprises meet business standards and government regulations for network information protection and incident reporting.
The breadth and size of Progent's engineering staff offer a unique set of benefits to companies trying to increase the business value of their information system within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of IT support, executing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just expert technical help, but also a consultant with field-tested methods for fixing real-world IT problems efficiently.
Read more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big invoices for fast fixes. Another benefit of granular pricing is that customers will be less inclined to allow less critical problems to fester until they grow into major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each consultant to every client. The discipline of detailing and archiving support records allows more effective support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Small companies who utilize independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.
Learn more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Norman, Oklahoma company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).