Norman, OK Remote Help from Certified Computer Network Service Professionals
Progent's computer network tech support services can provide your Norman, OK company low cost and consistent support from enterprise-class IT engineers. By providing network support help when you need it, offering advanced expertise for mission-critical technologies, offering value-added services such as automated network monitoring, and invoicing only for services you receive, Progent gives your Norman, Oklahoma company an economical solution for maximizing the profitability of small office information systems. Whether you run an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to create and maintain a reliable and secure IT network and to have fast availability of the skilled consulting usually restricted to businesses who can support a sizeable internal information technology organization.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service personnel. This can cut costs and help meet schedules for major IT initiatives like application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to plan and implement your cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Norman, Oklahoma
Progent offers the support of qualified consultants for all facets of network technology found in small companies. Products and technologies serviced by Progent include:

Service Delivery Alternatives Available for Norman, Oklahoma Businesses
Progent offers a variety of options for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing network support is built on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Support Model promotes fast support, thorough activity records, consistent follow-through, and strict expense control for a range of IT service delivery modes that include remote repairs, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to address urgent situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: hands-on service technicians when you need them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for on-site support calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who require prompt and dependable support from a professional Helpdesk with effective phone support, online troubleshooting tools, and sufficient technical strength for full escalation. Since smaller companies typically are constrained by limited information technology budgets and can provide scant executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that business information networks stay up and running. Learn more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability network consulting, virtual server strategies, plus integration, programming and training for small business programs including accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive system migrations, longer term initiatives like management information software development and customization, database software development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible using the class of internal data center that is achievable for most small organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's largest IT companies, Progent can eliminate the investment in creating and managing the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is also easy for clients to migrate to another service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote consulting to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Norman, Oklahoma Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate network support enable small and midsize businesses to sidestep the problems associated with over dependence on thinly staffed service organizations or independent consultants.

Working with Progent enables your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network support, smaller businesses often rely excessively on individual consultants. Although freelance service providers carry lower expenses than more substantial IT service firms and can typically charge nominally lower fees, individuals are often stretched to far to react rapidly to critical situations. If a freelance consultant is busy with different customer, ill, on travelling, or in training, the absence of replacement staff may force your business to wait for help during a crisis. As your company grows, system downtime or difficulties with line-of-business programs become more costly. The money you thought you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when independent engineers encounter new technologies, the lack of a big consulting team to count on for help requires them to learn on the job while your business ends up footing the bill for their continuing training.

  • Gain Access to Expertise in Advanced Network Solutions
    The majority of small service organizations or freelance consultants focused on small business network support may excel at delivering routine fixes but don't have the seasoning to work efficiently with complex IT infrastructures that have a variety of platforms, many offices, Voice over IP implementations, remote workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your small business because big-company networks are characteristically complicated, integration problems demand in-depth knowledge in many technical areas, and achieving a high level of robustness, availability, and security requires industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs often get piled on top of a marginal foundation. As a company evolves, reliability and scalability issues can obstruct the success of the business. These environments require proper evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT environment that can provide the reliable foundation to handle current business needs and support downstream expansion.

  • Work with Solution Finders, Not Resellers
    Small businesses require direction and insight to work through an increasingly complex maze of technology alternatives offered for accelerating business growth and enhancing efficiency. They do not need an IT consultant or service organization that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to match technical services with the real needs of clients. Combining IT support and product selling can result in a situation where the proposed solution is based on a preselected vendor instead of being driven by the actual requirements of a customer.

Contact Progent
In case your Norman, Oklahoma business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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