Affordable Network Tech Support from Microsoft certified Professionals for Businesses in Norman, OK
By offering professional know-how when you require it, making available in-depth knowledge for key business applications, providing high-value services like virtual data center hosting, invoicing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent helps you to increase the business value of your It network and minimize support costs. Progent appreciates that information system security, reliability, and performance are as important to small businesses as to major enterprises but that smaller organizations don't have the leverage to spend heavily in computer networks and internal service groups. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's capability to provide the IT support your business needs whenever you require it and at prices you can afford.
For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house network support personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.
Core Technologies Serviced by Progent for Businesses in Norman, Oklahoma
Progent offers the services of certified consultants for all aspects of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Support Delivery Options Available for Norman, Oklahoma Businesses
Progent offers a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Service Model ensures fast support, thorough service documentation, dependable follow-through, and strict expense control across an array of IT support delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite support visits. The experience of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote network support expertise.
- Onsite Service
Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to deliver small companies the optimal solution: hands-on support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Contact Center Services are intended for all businesses and local governments who need prompt and dependable access to an online Contact Center with effective phone support, online repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare little management attention for dealing with network support, Progent's Help Desk Services could be the most efficient option to make sure that small business information systems stay up and running. Read more about Progent's Help Desk services.
- Consulting Expertise
Progent offers small companies affordable availability of enterprise-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtual server solutions, plus configuration, programming and training for small business applications such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site relocations and major software upgrades, extended initiatives such as management analytics application programming and customization, relational database software programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is possible using the class of on-site data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs stay current, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also easy for clients to migrate to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a different virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced online support to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network security and can assist with advanced security projects like SIEM solutions to help enterprises meet business standards and government regulations for IT information protection and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of advantages to companies wishing to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the forefront of IT support, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for solving actual network problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size bills for quick fixes. An additional benefit of by-the-minute pricing is that your company are not tempted to allow incipient issues to stay unaddressed until they become big ones.
Read more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation given by every staff member to each client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Norman, Oklahoma business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).