Fast, Affordable Online Computer Network Troubleshooting for Norman, Oklahoma Small Businesses
For over two decades, Progent has focused on delivering enterprise-quality network support to customers with small-business budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial pool of engineers certified in a broad array of IT disciplines, a Help Desk Call Center operational model that maximizes efficiency and ensures follow-through, a global team of remote service professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving technical issues in the shortest time and at the lowest cost to customers.
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and help meet schedules for major projects such as software development, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified experts to help your business to design and execute a sensible cloud strategy.
Main IT Areas Serviced by Progent for Norman, Oklahoma Business Networks
As a Microsoft-certified Partner IT service company with a large team of Cisco Premier CCIE network consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and low-cost online consulting to Norman, OK small businesses for a broad range of computer technologies such as:
Support Delivery Alternatives for Norman, Oklahoma Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Model promotes rapid response, thorough activity documentation, dependable follow-up, and tight expense control across an array of network support delivery modes that include remote repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer support expertise.
- On-site Service
Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to deliver small businesses the ideal combination: onsite support technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning how to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant network design, virtual server strategies, plus configuration, customization and support for small business programs such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and massive system upgrades, extended initiatives like business information application development and support, relational database application programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and malware removal.
- Application Hosting
Progent can host key applications like Exchange and Microsoft SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small organizations. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay current, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for clients to transfer to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can support the multi- platform and loosely standardized environments typical of smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert online support to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Norman, Oklahoma Small Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise IT support allow small companies to sidestep the pitfalls associated with excessive dependence on small service organizations or freelance engineers.
Working with Progent allows your company to:
- Prevent Excessive Reliance on Individual Consultants
For IT services, small businesses sometimes depend excessively on independent engineers. Although individual service engineers have lower overhead than larger IT service organizations and can afford to bill apparently smaller rates, they are sometimes unable to respond quickly to critical problems. If an independent consultant is occupied with another client, ill, on travelling, or in training, the absence of replacement staff may force your business to wait for help during an emergency. As your company grows, system unavailability or difficulties with line-of-business applications become more costly. The money you thought you were conserving on an independent consultant can disappear fast because of lost output. Also, when independent engineers confront unfamiliar technologies, the unavailability of a large engineering team to depend on for assistance forces them to learn in place while your business ends up with the bill for their ongoing training.
- Gain Access to Experts in Advanced IT Solutions
Many smaller service firms or independent engineers specializing in small business IT consulting are capable of delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex network infrastructures with mixed platforms, many sites, VoIP implementations, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's extensive group of specialists can be valuable to your company because big-company networks are inherently complicated, integration problems demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and protection calls for enterprise-tested processes.
- Create a Firm Basis for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a sequence of improvised repairs commonly get tossed onto of a weak structure. As a company evolves, reliability and expandability problems can hinder the productivity of the organization. These environments need thorough assessment, smart business analysis, and broad-based experience to upgrade to a network infrastructure that will provide the reliable basis to handle critical business needs and support downstream growth.
- Work with Solution Finders, Not Resellers
Small companies require guidance and education to navigate through an ever more complicated array of IT alternatives offered for accelerating growth and improving efficiency. Businesses do not need a network consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise exclusively. This permits Progent to match consulting services with the real interests of customers. Mixing network support and product selling can result in a conflict where the recommended solution is based on a predetermined vendor instead of being driven by the actual requirements of a client.
Get in Touch with Progent
If your Norman, Oklahoma company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).