Affordable Computer Support from Microsoft and Cisco premier Consultants for Companies in Norman, OK
By offering professional support whenever you require it, providing in-depth expertise for key business applications, offering innovative services such as virtual server hosting, invoicing solely for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information network and reduce support costs. Progent understands that network protection, dependability, and efficiency are as important to small businesses as to major corporations but that small companies lack the economy of scale to invest aggressively in computer technology and in-house support staffs. Progent's basic competitive advantage is that no IT support organization can match Progent's ability to provide the network support your business needs when you require it and at a cost you can afford.
For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support staff. This can cut costs and minimize technical risks for big projects like application programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited experts to assist your business to plan and implement a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Businesses in Norman, Oklahoma
Progent offers the services of certified consultants for all facets of information technology found in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Norman, Oklahoma Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support services is built on the Help Desk structure common to big IT support groups. Progent's Contact Center Support Mechanism ensures fast response, comprehensive service documentation, consistent follow-through, and strict cost monitoring across a range of IT service delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix network issues without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for new clients to address emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's online network troubleshooting expertise.
- On-site Service
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the optimal solution: onsite service professionals when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues. for more information, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, non-stop it system design, server virtualization strategies, plus integration, programming and training for business programs including financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and major software upgrades, extended initiatives such as business analytics software programming and support, database application programming and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and virus cleanup.
- Application Hosting
Progent can host vital applications such as Exchange Server and MS SQL to provide small businesses with higher levels of availability, security, and recoverability than is feasible using the class of on-site data center that is practical for most small companies. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is in addition easy for clients to migrate to another service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on system security and can help with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and statutory mandates for IT data security and reporting.
The breadth and depth of Progent's engineering staff bring a unique set of benefits to customers trying to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of network support, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for repairing real-world IT problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no registration charge and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size bills for quick repairs. Another advantage of granular pricing is that you will not be tempted to permit simple issues to fester until they become major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports given by each staff member to every customer. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who employ internal support staffs gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
In case your Norman, Oklahoma company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).