Low-cost Network Troubleshooting from Microsoft certified Professionals for Businesses in Norman, OK
By delivering professional support whenever you require it, making available specialized knowledge for key applications, providing innovative services such as virtual data center hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to maximize the competitive value of your It system and reduce support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small businesses as to major enterprises but that smaller companies lack the leverage to spend heavily in information networks and internal service groups. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to provide the network support expertise your company needs when you require it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, business continuity preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to assist your company to plan and implement your cloud computing strategy.
Popular Technologies Supported by Progent's Consultants for Business Networks in Norman, Oklahoma
Progent's nationwide group of certified support professionals offers assistance for all aspects of network technology found in businesses of any size. Technologies served by Progent in Norman include:
Support Delivery Alternatives for Norman, Oklahoma Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, thorough activity documentation, dependable follow-through, and strict cost monitoring for an array of network service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support calls. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.
- On-site Support
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: on-premises support technicians when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about why to register for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system design, server virtualization solutions, plus configuration, programming and support for small business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and major software migrations, longer term projects like management reporting software programming and support, database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response like disaster recovery and virus removal.
- Application Server Hosting
Progent can host key applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of availability, protection, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can save you the investment in building and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is continually monitored, and systems are consistently archived and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of availability and expandability but that is also easy for clients to transfer to another support provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Norman, Oklahoma Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate network consulting allow small companies to sidestep the problems related to over dependence on small support organizations or independent engineers.
Teaming with Progent allows your small business to:
- Prevent Over Dependence on Individual Support Consultants
For IT services, smaller companies sometimes depend heavily on freelance consultants. Though freelance support engineers have lower overhead than more substantial IT service firms and can afford to bill apparently lower rates, freelancers are frequently unable to respond rapidly to critical problems. If an independent engineer is occupied with different customer, sick, on travelling, or in training, the lack of replacement personnel may force your company to wait for assistance during an emergency. The more your company expands, network unavailability or difficulties with line-of-business programs become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when independent engineers encounter new problems, the unavailability of a big consulting group to rely on for advice forces them to train in place while your business winds up with the bill for their continuing education.
- Gain Access to Experts in Sophisticated Information Technology Solutions
Many small service organizations or independent engineers specializing in small business IT support are capable of delivering routine solutions but don't have the background to deal efficiently with complicated network infrastructures with a variety of platforms, many sites, Voice over IP implementations, remote workforces, interconnected financial and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your company because big-company networks are characteristically complicated, integration issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection calls for industry-tested best practices.
- Build a Solid Foundation for Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get thrown on top of a tenuous foundation. As a business evolves, stability and scalability issues can hinder the productivity of the organization. These networks need proper evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT environment that will provide the solid basis to handle current business requirements and ease future growth.
- Partner with Solution Providers, Not Product Vendors
Smaller businesses need guidance and insight to navigate through an increasingly complicated array of IT options available for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align technical support with the real needs of clients. Combining network consulting and product reselling can result in a conflict where the proposed solution is built around a preselected vendor rather than being driven by the true requirements of a customer.
Get in Touch with Progent
In case your Norman, Oklahoma business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).