Norman, OK Remote Support from Certified Network Troubleshooting Professionals
Progent's network tech support services can provide your Norman, OK business affordable and consistent support from Microsoft and Cisco certified computer engineers. By providing network consulting help when you require it, offering advanced expertise for mission-critical technologies, offering value-added services such as automated server monitoring, and billing only for support you use, Progent gives your Norman, Oklahoma company an affordable option for optimizing the business value of small business networks. If you have a local datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to create and support a robust and safe information network and to have quick availability of the experienced help usually restricted to corporations who are able to maintain a large in-house IT group.
For larger companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal IT support group. This can save money and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified experts to help your company to design and execute a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Business Networks in Norman, Oklahoma
Progent's team of industry certified support professionals offers help for all aspects of network technology found in businesses of any size. Technologies served by Progent in and around Norman include:
Service Delivery Alternatives for Norman, Oklahoma Companies
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk Call Center structure common to big IT organizations. Progent's Contact Center Service Mechanism promotes fast response, comprehensive activity documentation, dependable follow-up, and tight expense monitoring for an array of IT service delivery modes that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help customers to analyze and fix hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's network consultants makes it possible to handle most network problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, virtual server solutions, plus integration, programming and training for business applications such as financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including site relocations and massive system upgrades, extended initiatives like management reporting application programming and customization, database application programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services like data restoration and malware removal.
- Application Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher levels of reliability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for all of a small organization's servers in a setting that not only provides the top degree of availability and expandability but that is in addition simple for customers to migrate to a different service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and network administration while getting enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the mixed- platform and loosely standardized networks common with smaller companies, and retains ownership of the licenses in the client's hands so that moving to a new virtualized system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Norman, Oklahoma Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise IT support enable small businesses to avoid the pitfalls related to excessive reliance on small service organizations or freelance engineers.
Teaming with Progent's Experts allows your small business to:
- Prevent Over Reliance on Individual Consultants
For network support, small companies often rely excessively on freelance engineers. Though individual service providers have lower overhead than more substantial IT service firms and can typically charge nominally lower rates, individuals are often too overworked to react rapidly to critical problems. If a freelance consultant is busy with another client, ill, on travelling, or in class, the absence of backup personnel may require your company to go without help during a crisis. As your small business grows, network downtime or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lost output. Also, when freelance consultants confront new problems, the lack of a big engineering group to count on for assistance forces them to train in place while your business winds up with the bill for their continuing education.
- Gain Access to Experts in Sophisticated IT Issues
The majority of small support organizations or independent consultants who concentrate on small company IT support are capable of delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated network infrastructures that have mixed platforms, multiple locations, Voice over IP systems, remote workforces, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your company because big-company networks are inherently complicated, integration problems require in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-tested leading practices.
- Build a Firm Basis for Growth
Small companies often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get tossed on top of a marginal structure. As a business evolves, stability and expandability issues can obstruct the productivity of the organization. These networks require proper evaluation, smart business analysis, and in-depth experience to upgrade to a network infrastructure that will provide the solid foundation to handle critical business needs and ease downstream growth.
- Work with Solution Consultants, Not Product Resellers
Small companies need direction and education to work through an ever more complex array of IT options available for accelerating business growth and enhancing efficiency. They do not need an IT engineer or service organization that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services exclusively. This allows Progent to match technical support with the real interests of customers. Combining network support and product reselling can result in a conflict where the recommended solution is based on a preselected technology instead of being based on the actual needs of a client.
How to Contact Progent
If your Norman, Oklahoma company needs to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).