Small business computer networks situated within the state ofNorth Carolinacan get immediate online help from a Cisco qualified CCIE network expert to help with critical problems affecting their network. Progent offers the services of the largest group of CCIE consulting experts available online of any independent support organization in the country. The cost is competitive, billing is per minute, engagement is fast, and support is unbeatable.

If yourNorth Carolinaoffice is located away from larger urban neighborhoods includingCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, contact with authorized CCIE engineers may be hard to get during a crisis. This can result in lost revenue for your company. By utilizing Progent's remote support, you can get in touch with a CCIE professional who can offer the assistance to keep your system on line.

What Makes Being a CCIE-certified Consultant So Important?
A CCIE is a world-class networking professional who earns this prestigious title by passing tough testing administered by Cisco. A CCIE can deal with the most complicated issues surrounding network integration, repair, and optimization. Progentís CCIEs communicate freely with Cisco's internal staff in identifying problems with Cisco IOS software and creating workarounds or obtaining program updates to correct problems. The vast majority of CCIEs work for large enterprises or nationwide Internet providers, and so their services are not readily accessible to small businesses.

For small and midsize businesses in North Carolina, Progent can provide easy, fast, and economical remote access to Cisco CCIE engineers. CCIEs are elite networking experts who earn this top-level certification only as a result of strenuous testing by Cisco. CCIEs can handle the most complex issues associated with network topology, integration, performance, repair, and support. Progentís CCIE experts work closely with Cisco engineers in identifying issues with Cisco's IOS software and devising fixes or acquiring patches to resolve anomalies. Progent can provide prompt remote support from a CCIE so that you can get immediate help for complex network problems that are affecting business efficiency but are beyond the expertise of your local IT service resources. Progent's CCIE support engineers can access your environment using state-of-the-art remote connectivity tools to provide quick and cost-effective analysis and repair of critical network problems.

How Progent's Cisco Qualified CCIEs Offer Help with Cisco Technology in North Carolina
Progent online professionals provide world-class support for a broad array of Cisco technologies including:

Cisco ASA 5500-X Next Generation Firewalls with Firepower and PIX 500 Firewalls
The new Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Since Cisco's purchase of Sourcefire, the entire family of ASA 5500-X firewalls can be provisioned to enable Firepower Services, built on Sourcefire's Snort product, which is the world's most deployed intrusion protection system. Firepower services provide enhanced capabilities such as advanced malware protection (AMP), URL filtering, dynamic threat analytics, and security automation. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, configure, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services. See more information about ASA 5500-X Next Generation Firewalls with Firepower Services configuration and debugging services.

Cisco Router Technology
Progent's CCIE Premier consultants can help you to design, setup, and support an integrated business network that can streamline processes, reduce costs, and accelerate payback on your IT investment. By combining Cisco integrated services routers with Catalyst switches support and Cisco Aironet APs integration support or Cisco Meraki access points configuration services, Progent can dramatically increase the strategic value of your connectivity environment in North Carolina. Progent offers extensive online troubleshooting. To see more about Progent's services for Cisco router technology, visit Cisco Routers Professional Support.

Aironet and Meraki 802.11ac Wireless Access Points and Wireless Network Controllers
Progent can provide a Cisco-certified Wi-Fi networking expert to assist you to design, deploy, manage and repair a converged wired/wireless ecosystem incorporating a wide array of wireless technologies that provide the identical security, scalability, and ease of management you demand from a wired network. Progent's Aironet Access Point experts, Meraki Access Point consultants, and Cisco-certified WiFi controller consultants can assist you to manage early-generation Wi-Fi solutions from Cisco or upgrade seamlessly to the latest 802.11ac-comaptible products. Progent can also assist you to carry out advanced Cisco wireless VoIP phone integration with Aironet and Meraki APs for mobile on-premises collaboration. Progent's CISA and ISSAP security professionals can advise you about how to build protection into your wireless network and your business operations. Progent's disaster recovery consultants and business continuity consultants can show you how to configure the high availability features incorporated into Cisco's wireless and wired products so your converged infrastructure delivers non-stop business value. Progent can provide value-priced remote and onsite wireless site surveys to assist your company to plan and install a wireless network with custom-designed AP clusters optimized for your individual office layout, building structure, and intended application.

Cisco VoIP Phone and IP Video Phone Integration
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP trunking, installing Cisco ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Cisco Unified Communications Manager (Unified CM) and CallManager Collaboration
Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, operates as the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating tightly with apps that include Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's Cisco-certified CUCM experts can assist with any facet of CUCM support and troubleshooting in areas that include integrating Voice over IP phones and video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for survivability, and integration with Exchange Server and Skype for Business.

Cisco Catalyst, Nexus and Meraki Products
Progent's Cisco CCIE-certified network consultants offer world-class online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that run the gamut from small or midsize organizations and campus LANs to enterprise data centers and service providers. Progent can assist you to deploy Cisco's quickly improving switch technology to realize the performance, expandability, availability, virtualization support, data protection and manageability needed by your organization. For information about Progent's consulting and troubleshooting services for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and support services. For details about Progent's consulting services for Cisco's Nexus family of switches, see Nexus switch consulting and support services. For information about Progent's support services for Meraki switches, refer to Cisco Meraki switches configuration and management.

Cisco Security Technology
Progent can give you access to a certified CCIE or Cisco Certified Network Professional to assist you to select, integrate, and support Cisco security solutions. Progent's CISA and ISSAP security specialists can advise you about how to design security into your business operations in North Carolina and Progent's GIAC-certified information assurance consultants can help you to design and maintain SIEM solutions that allow you to stay compliant with regulatory requirements for timely security incident reporting. Progent can help you to produce a documented security plan to establish precise policies, install monitoring and tracking utilities, design and implement a protected network infrastructure that incorporates technology from a variety of network companies, provide outbound spam filtering with policy-based content filtering for in-bound and outbound email, and recommend procedures to maximize the safety of your infrastructure. Progent's security consulting is available to help you configure an firewall, design safe remote access to email and business data, and implement or repair Virtual Private Networks. To learn additional information concerning Progent's expertise with Cisco security products, visit Cisco VPN and Protection Consulting Help.

Cisco SIP Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Consulting
Progent's Cisco CCIE-certified SIP trunk consultants and Cisco CUBE configuration experts can help you to design, integrate, manage, troubleshoot and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide cost-effective online or onsite support to help companies to migrate smoothly to a productive communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

Cisco-based Network Management
Progent's Cisco-Premier network management consultants can show you how to use Cisco's management utilities in combination with an array of effective third-party programs to create a complete management solution to keep your network running dependably, conserve expensive resources, protect your information, recover quickly from equipment breakdowns or deliberates attacks, and allow you to expand or reassign network resources effectively and affordably as your North Carolina company grows.

Progent can also help you to use network management applications to analyze and categorize network data to enable traffic shaping, which allows you to configure routers to enforce different throughput constraints on designated types of processes based on the priorities you assign. By buffering and queuing excess packets that exceed your contracted rates, and by giving priority to the most important applications, traffic shaping can keep Internet Service Provider overage charges from spiraling out of reach and/or avoid lost productivity caused by indiscriminate policing of your network traffic volume limits during peak use. To find out more details about Progent's network management support services for Cisco networks, see Network Management Consulting for Cisco-powered Networks.

NetApp and Cisco Cloud Platform Consulting Services
FlexPod Datacenter is a best-practice cloud architecture created and tested together by NetApp and Cisco to consolidate servers, network infrastructure and SAN storage assets for hosting critical applications and network management tools. To find out more concerning Progent's consulting services for NetApp and Cisco FlexPod private clouds solutions, visit NetApp and Cisco Private Cloud Platform Consulting.

How You Can Get in Touch with a Certified CCIE Network Engineer Immediately
To find out how you can contact a CCIE for remote help in North Carolina, call 1-800-993-9400 or go to Urgent Online Network Support.



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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business deploy and support Ciscoís security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to expand with your changing business requirements. Progentís Cisco-Certified network experts support Ciscoís comprehensive family of products aimed at preventing information pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you integrate Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control foundation for user certification, authorization, and accounting from a graphical Web interface.

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    Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange 2010 and introduces powerful innovations plus a revamped structure. These enhancements favorably impact key areas including manageability, availability, compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible advantages of migrating to Microsoft Exchange 2013, design an efficient test and deployment plan, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and management services for Exchange 2013.

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    The Helpdesk service delivery model adopted by Progent offers small and midsize organizations an dependable option to reliance on freelance consultants by offering broad expertise shared by numerous support groups, optional 24x7 access to urgent help, escalation capability to appropriate engineers for handling even the most intractable issues, service consistency and reliability, prompt follow-up overseen by veteran service managers, a selection of easy-to-use techniques for initiating support jobs, plus excellent progress transparency made possible by trouble ticket updates and available via a web-based portal.

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    Progent's Computer Help Desk Outsourcing Support Services for desktop support are intended especially for small businesses who require fast access to a Help Desk Service Center with expert telephone support and effective escalation options but who have to operate within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.

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    Progent's Cisco-certified SIP infrastructure consultants can help your business to plan, deploy, maintain, debug and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and can provide cost-effective remote or on-premises support to assist you to migrate efficiently to a modern unified communications ecosystem that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

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    Microsoft Windows Active Directory requires significant hands-on experience to configure optimally across an enterprise. Progentís Microsoft Certified consultants are experts in planning, deploying, and troubleshooting sophisticated Enterprise Active Directory projects. Progentís areas of proven competence with Windows Server Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with residual beta software configuration objects in online AD systems, and repair of failed installations of AD and Active Directory-integrated programs.

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