For business networks located within the state ofNorth Carolina, Progent's Microsoft and Cisco qualified technical team members can provide remote phone help and troubleshooting to fix your computer system issues quickly and affordably. Progent has acquired enterprise-level expertise, software tools, and support knowledge bases to troubleshoot and fix IT problems without the expense and delays associated with in-person technical service dispatches.

If yourNorth Carolinasmall business is situated beyond the larger metro areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This results in a office network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís group of field proven network consultants average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a large variety of technical projects for a broad range of customers. This means you obtain not just the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

Google Android Smartphone Integration
Progent's Android smartphone and tablet integration consulting services have extensive experience providing remote and onsite assistance for organizations of any size who want to integrate Android phones into their IT systems so that mobile clients can work together while on the go. Progent has the range of skills to resolve technical problems that span numerous manufacturers and that represent a combination of older and current technology. Progent provides cost-effective online technical support to assist you with any stage of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to resolve particularly stubborn technical problems, or Progent can provide comprehensive project management support to help you finish strategic IT projects on time and within budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one classes to help you manage and use Android phones and tablets efficiently.

Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and implement a WiFi LAN optimized for your environment, providing you a wireless solution that has the reception, performance, load-handling capability, Quality of Service, security, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premises service. Progentís onsite survey includes onsite inspection, RF and data protection assessment of your existing wireless network, analysis of your site's floor plans, measuring for radio frequency contention, RF propagation modeling, selection of the best locations for client-specified WAPs including Cisco Aironet APs, Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document describing a new wireless network.

Remote Consulting for Microsoft Windows Server 2008
The sophistication and versatility of Microsoft Windows Server 2008 R2 calls for an information technology expert with hands-on experience and broad knowledge in architecting and building efficient and comprehensive business technology networks. The professional experience of Progent's certified Windows Server 2008 engineers, with an average of over ten years of background integrating Microsoft-based solutions, helps insure your success in supporting and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 support experts can also help you to assess the benefits of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid network model that combines local resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Microsoft Exchange Server 2016 Migration Support
Progent's certified MS Exchange 2016 migration consultants can help you in any and all facets of your migration to Exchange 2016 including planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up HLB for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Progent's Consulting Support for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces major enhancements in performance, scale, data security, uptime, mobile computing integration, and built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, Hadoop support, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and onsite support to help businesses of any size to design, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and SCOM.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Premier network security management consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and worldwide standards of skill that IT security managers are expected to learn. It provides business management the confidence that those who have qualified for their CISM certification have the background and knowledge to deliver effective cybersecurity management and support consulting.

SharePoint 2019 Server Solutions Consulting
SharePoint 2019 delivers much of the modern look and feel drawn from SharePoint Online, serving as a transitional platform that bridges the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint 2019 and SharePoint Online experts offer economical online and onsite consulting expertise, application development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can help you plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud resources into a cohesive intranet solution. To learn more, visit SharePoint 2019 configuration and development expertise.

Progent's Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a wide range of online services to help your organization to plan, develop, pilot test, install, administer, and debug applications powered by any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to migrate your legacy Excel applications to the latest versions of Excel, integrate Excel with iOS and Google Android smart phones and tablets, and identify and fix compatibility issues between different versions of Excel. Progent offers on-demand support to organizations looking for a fast fix to a stubborn issue related to Office Excel and Progent also offers full project management services for upgrading or developing line-of-business application software based on Excel. Progent's cost-effective online training for Office Excel can be customized to address the special requirements of individuals or teams.

Shared Help Desk Services
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, refer to Progentís Co-managed Help Desk services.

Expert IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-class Internet Data Centers in the and larger cities across the United States, and Progent's colocation center expert consultants can improve your systemís fault tolerance and performance by helping you select a colo site that addresses the individual needs of your organization such as geographic location, space, connectivity, affordability, and extra additional features and services. Progentís colocation center support services are intended for companies with equipment housed at collocation hosting sites and in need of timely on-site service at the collocation site as well as remote support from Microsoft and Cisco Premier experts. Progent provides a variety of colo center consulting services including system architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and installation of high availability systems, defining and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server cluster configurations.

VMware NSX Network Virtualization
VMware's NSX network virtualization platform allows you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager and VMware NSX.

Office 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can provide occasional support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is completed on schedule and within budget. To find out more about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange systems, see Office 365 integration solutions with on-premises Exchange.

Consulting Services for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have over a decade of experience designing, implementing, optimizing and repairing SCOM solutions and can provide organizations of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and set up SCOM 2012 management packs based on industry best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or on-premises technical support to assist you to remediate serious issues uncovered by SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to migrate smoothly from SCOM 2012 to Operations Manager 2016.

Virtualization Consulting
Virtualization technologies enable businesses to optimize utilization, streamline network operations, and enhance workload uptime and data protection. run multiple virtual machines on a single physical computer. Typical usage scenarios for virtualization are hardware consolidation, inexpensive hosts for programs that only run on older OS software, and economical quarantining of software development or pilot environments from on-line ones. Progent's virtualization technology consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization consulting services, Windows Server 2008 Hyper-V Virtual Server help, VMware vSphere and vCloud deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server support. Progent can install virtual machines to optimize performance, dependability and manageability while simultaneously lowering costs; suggest and test business recovery strategies that reduce downtown in case of a major failure; and deliver ongoing maintenance, troubleshooting, and engineering services as virtualization technology advances.

Contact a Progent Network Support Expert
To see how you can contact a Progent network support expert for online or onsite assistance in #(state), phone 1-800-993-9400 or visit Online Network Support.



An index of content::

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth experience assisting small and mid-size organizations to minimize network downtime by providing affordable remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network design, backup/restore solutions, and transparent system maintenance. Progentís business continuity consultants can assist your company to develop and validate an efficient business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery specialists can assist you to architect, deploy, and manage fault-tolerant technologies such as redundant Internet access, virtualized servers, clustering, load balancing, transparent online backup, and multi-location data centers.

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    Progentís IT outsourcing services offer economical computer support for small companies. Whether it includes planning network infrastructure, creating an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your network, or creating a web-based eCommerce application, outsourcing your network technical services can reduce costs and minimize risks, allowing network support budgets to grow in a more moderate and manageable fashion than is feasible by building up a large, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and robust network architecture for your vital business software based on Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.

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    System Center Configuration Manager 2016 automates software deployment and updating, simplifies compliance settings management, inventories network resources, guards against company data leakage, provides health reporting, enables secure self service, and offers a common control mechanism for managing multi-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can assist businesses of any size with any aspect of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.

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    E-Commerce Development Company

    For custom program creation, Progent can supply software design consultants to write line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís experts can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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  • Exchange Server 2003 Specialists
    Exchange 2003 Server Upgrade Consultant Services

    Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business needs.

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  • Aironet AP Management Online Help
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    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or onsite configuration and troubleshooting services to help your organization to plan, implement, update, tune, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace design, construction, and expected workloads.

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    Remote continuous network monitoring, automated alerts, and periodic reports are crucial to maintaining the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can afford a level of network stability that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as economical services designed to help your company to detect and resolve a an array of network issues before they can impact productivity.

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    Progentís non-stop interoffice connectivity and 24x7 network connection consultants can help small companies achieve zero-downtime Interoffice connectivity by means of fully redundant system architectures with transparent failover. Progentís Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office connections supported by fault tolerant EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide affordable non-stop interoffice connectivity.

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    Cisco's security and remote access solutions for small to medium sized companies represent a full range of easy-to-administer protection hardware and software to help you protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and CCNP qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your corporate goals.

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    Progent is seeking to hire full-time, solutions-oriented Microsoft accredited engineers with MCSE certification; Cisco certified system engineers with Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISM or equivalent security certification; and high-end system architecture experts with a background in mobile solutions, wireless networking, high uptime, disaster recovery, information preservation, and server virtualization. Progent also is looking for professionals to work on our team of help desk support technicians and remote support professionals. In addition, Progent is seeking experienced administrators able to perform productively in Progent's high-growth, virtual office culture.

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    Progent's ProSight portfolio of managed services are intended to provide businesses who maintain small internal IT support teams with low-cost help from world-class management tools and consulting experts. Advantages of the ProSight catalog of managed IT services include flat-rate network maintenance costs, automation of common management tasks, ongoing absorption of the latest technology, graceful migration from older systems to up-to-date solutions, close alignment of information technology with business goals, access to veteran network experts, and allowing management to focus on business issues rather than fast-evolving computer technology.

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    Progent's Microsoft-certified experts can provide a variety of technical services to assist companies of any size to deploy, administer, and support networks that incorporate desktops, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to design and configure test environments to assess Microsoft Windows 8.1 and plan and execute Windows 8.1 deployment projects following proven methodologies.

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    Progent's ProSight family of managed IT services are designed to offer businesses who maintain small internal network support teams with low-cost help from world-class management platforms and consulting expertise. Advantages of Progent's ProSight catalog of managed IT services include predictable IT management expenses, smart automation of routine management processes, continual adoption of new information technology, smooth transition from older technology to current solutions, close alignment of information technology with strategic objectives, guidance from seasoned network consultants, and allowing management to concentrate on business issues instead of ever-changing computer technology.

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    Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

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    Cisco's security and offsite connectivity solutions for small to mid-size businesses offer a complete range of manageable security hardware and software to help protect your entire network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, and VPN access concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that fit best with your corporate goals.

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    Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to fester.

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    Progentís high availability network experts provide non-stop computing support, disaster recovery planning, system load balancing, high-availability interoffice access, high-availability Internet connection design, fault-tolerant data center consulting, and other high-availability networking consulting to show your small business configure a non-stop network for strategic applications. Progent has the knowledge and experience to develop affordable, high-availability systems by deploying the evolving library of Windows Cluster servers including Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco certified engineers can help you build a high-availability mutli-site network with a completely redundant Internet connection and efficient network load balancing.

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    The Helpdesk service model used by Progent gives small businesses an affordable option to dependence on freelance consultants by offering broad technical knowledge shared by multiple support teams, optional round-the-clock availability of urgent assistance, fast escalation to top-level engineers for solving even the most intractable issues, support consistency and dependability, quick follow through enforced by seasoned IT service managers, a variety of easy-to-use techniques for requesting support tasks, and excellent process visibility enabled by ticket tracking and available through a web portal.

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    Progent's certified relational database consultants offer businesses of any size online support for leading database products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and configuration, application design and coding, administration services, synchronization solutions, capacity planning, tuning, data migration, information security, backup and recovery systems, problem solving, and training.

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    Progent provides nationwide urgent phone support and troubleshooting services for businesses who operate environments based on versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Remote network consulting provides optimum return for your information technology budget by protecting client productivity and shortening the time billed for computer repair services. Advanced online access tools and skilled service specialists and consultants allow Progent to solve most IT issues without wasting time and money by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a mix of phone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISA premier security specialists to assist with the toughest network issues.

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    Progent can assist small and medium-size organizations to implement cybersecurity defense systems and provide response expertise to support at-home workers.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.

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