For office network systems located in the state ofNorth Carolina, Progent's Microsoft and Cisco authorized technicians can deliver phone assistance and remote troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has developed top-notch expertise, software utilities, and support knowledge bases to diagnose and fix network problems while avoiding the cost and delays associated with on-site service calls.

If yourNorth Carolinabusiness is situated beyond the larger metro areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local computer support choices may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progentís group of seasoned network consultants average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a extensive range of customers. This means you obtain not only the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to provide affordable network solutions.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with continual replication to provide fast, zero RPO disaster recovery between datacenters located up to 185 miles apart. Progent can provide access to a certified NetApp MetroCluster expert who can assist your business to plan, deploy, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering help with procedures like assigning shelf IDs, determining aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery system to show compliance with industry standards and regulatory requirements.

BI Reporting Consulting and Troubleshooting
Progentís business information reporting consultants offer remote and onsite expertise to help your organization with any phase of business intelligence (BI) reporting from troubleshooting or modernizing reports to designing and implementing a comprehensive BI environment. Progent's BI consultants can help you to maintain your existing reporting system, assist you to migrate reports from an outdated reporting platform to a current solution, and provide as-needed remote training tailored to your individual needs. Progentís management reporting and analytics professionals offer experience in the leading business intelligence reporting tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Builder.

Juniper Networks Support
Progent's Juniper-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN technology, enhance and support your network infrastructure, and migrate smoothly from outdated devices to current releases. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to help your business to simplify the management and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software products and can assist you manage networks that include a combination of Juniper's OS platforms.

SQL Server 2017 Migration Consulting
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can help you to design and carry out a smooth migration of your current SQL Server environment to any deployment architecture including on-premises, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support services ranging from as-needed architecture assessment or troubleshooting to comprehensive project management to make sure your SQL Server 2017 initiative is carried out on time and on budget. To find out more, refer to SQL Server 2017 migration consulting expertise.

Best Practices Applied by Seasoned Engineers
Many organizations situated away from cities with ample expert engineers resort to poorly trained or inexperienced local resources for critical IT support services. This can result in a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco certified engineers average over a decade of real-world industry background, in the trenches of network support, providing an extensive range of information system tasks for a diverse selection of clients. Consequently, with Progent you get not just expert computer network knowledge, but a consultant who follows computer industry best practices in applying those skills to resolve actual business system problems efficiently and in a consistent fashion.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization design, configure, administer and repair VMware vSphere-based virtualization ecosystem for local networks, cloud environments, or hybrid systems. Progent's VMware vSphere and vCloud consultants offer advanced expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.

Progent's Integration and Training Support for Microsoft Office Desktop and Office 365
Progent's Office and Office 365 consultants can assist businesses of any size to incorporate Office desktop and Office 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive solution that provides quick return on investment and promotes improved business results. Progent can help your company to interface Microsoft Office or Office 365 apps with one another and with additional key Microsoft platforms including SharePoint, Exchange Server and SQL Server running on-premises or in the cloud. Progent can also assist you to resolve compatibility issues with different releases of Microsoft Office desktop and can provide live online Office and Office 365 training to individual users or groups.

Complete Reporting of Services
Progent provides complete and meaningful reports of all support activity to ensure clients donít ever feel ďcaptiveĒ to their IT service organization. Progent sends email documentation of services shortly after finishing each support interaction, and also encloses a hard copy along with monthly invoices. Comprehensive IT service documentation makes it easier for clients to move to a new service provider or assume more support duties in house. Good service reporting also give IT managers the information required to evaluate maintenance services and produce better informed network expense projections.

Web Site Development
If you need to revamp your corporate Web site, create internal web sites for functions like human resources or employee education, build a powerful Web presence for a new venture, or create enterprise-class, database-driven web applications, Progent can provide talented and experienced web designers and developers. Progent's consultants can also help you to host your web environment by designing and maintaining a secure, robust server and communications infrastructure featuring offsite and wireless access. Services available through Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training for popular web authoring platforms. For data-intensive web sites, Progent offers the help of certified SQL Server developers, Oracle developers and DBAs, and MySQL experts.

SharePoint Help
Progent's Microsoft-authorized SharePoint Server 2013 engineers, Microsoft SharePoint Server 2010 developers and Microsoft SharePoint 2007 experts can help you rationalize the economic case for deploying the current release of Microsoft SharePoint Server, consult with you on the most sensible edition of Microsoft SharePoint for your circumstances, offer configuration and deployment services, assist you to set up MS SQL Server as a back-end database, optimize your network integrity, integrate your off-the-shelf and custom application programs to operate with Microsoft SharePoint Server, design a company-wide security strategy that incorporates portal solutions, and deliver troubleshooting and Call Center support.

SharePoint Server 2016 Migration and Hybrid Integration Support
Microsoft SharePoint 2016, intended for onsite installations of the SharePoint content management platform, offers deep integration with Azure-hosted SharePoint Online and Office 365 to allow hybrid environments that transparently unify local and cloud-based resources. Other enhancements include rapid deployment with the MinRole role-based topology installation feature, larger scale, faster performance, tighter cybersecurity, advanced analytics via Power BI integration, and a more engaging client interface for collaboration and sharing. Progent's Microsoft-certified consultants offer affordable remote and onsite expertise, application development, and debugging services for organizations of all sizes who intend to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint. To learn more, visit SharePoint Server 2016 Migration and Hybrid Deployment Consulting.

Palo Alto Networks PA-Series Firewall Planning and Integration Services
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation security solution that extends across your on-premises and cloud assets and guards any user at any location with any endpoint device. To find out more, see Progent's Palo Alto Networks PA-Series firewall integration consulting.

Get in Touch with a Progent Network Support Expert
To find out how to access a Progent network consultant for online or on-premises assistance, phone 1-800-993-9400 or visit Remote Network Support.



An index of content::


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    Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to permit minor problems to fester.

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    Progent can help you prepare and execute a smooth move to Dynamics GP/Great Plains so that you preserve your information, strengthen your protection, modernize your analytics, take full advantage of Microsoft Office integration, and reduce productivity disruption by designing and following a sensible migration strategy. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create specialized business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP.

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    Progent's certified Windows 2003 Server engineers can provide network help and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, integration, administration, and support services include system planning, installation, project management, on-premises and off-site technical support and troubleshooting, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.

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    DoubleTake/Carbonite Software publishes a family of products designed to deliver small businesses a variety of affordable alternatives for replicating and restoring vital applications such as Microsoft Exchange Server, SQL, Blackberry, and SharePoint. Progentís disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced level of availability and business continuity capability at an affordable cost.

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    Progent's ProSight Virtual Hosting service offers complete hosting of a small company's servers in a solution that delivers the maximum level of availability and expandability and is in addition simple to migrate to any data center. ProSight Virtual Hosting options are built upon proven virtualization techniques that enable small and midsize businesses with multi- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and IT administration while benefiting from world-class reliability and an unmatched level of vendor independence.

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    Progent's Reseller Program for IT Service Providers lets you use Progent's consulting experts while retaining your own service brand as a seamless arm of your network services team.

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    Progent delivered a wireless integration environment that enabled a school to improve efficiency and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing separate locations as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided improved performance and dependability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz band it offered protection against local interference.

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    SQL Server 2016 introduces significant improvements in performance, scale, security and compliance, uptime, BOYD integration, and built-in BI. New features include PolyBase for processing relational and non-relational databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to assist organizations of all sizes to configure, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

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    Progentís Microsoft-certified consultants offer businesses of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web technology for efficiently connecting people, teams and information. SharePoint Server provides a central spot for your workers or clients to connect to, manage, distribute and manipulate useful data, documents, and applications and to interact with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the data theyíve created in a manner that makes data easy to locate, download and re-use. Progent's SharePoint experts can assist your organization to support your current SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    Progentís Help Desk Co-management service makes it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity.

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    Progent can provide affordable remote support from engineers with expertise in a wide array of utilities and technologies that provide solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and handhelds. Progent offers help for all major data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can help your company to deploy, upgrade, or maintain backup/restore solutions for a variety of environments such as local, remote, cloud-based, or hybrid.

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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.

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    Progent offers nationwide remote phone support and troubleshooting services for businesses that run Apple Mac OS X environments or whose information systems include a combination of Apple macOS and Mac OS X with Microsoft technology. Progent's experts offer Mac users a variety of services such as desktop assistance, upgrading to the latest version of Mac OS X from other earlier editions of macOS and Mac OS X, plus help with Mac application software. Progent can also assist you with iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Remote technical support offers optimum return for your information technology budget by extending user efficiency and limiting the time billed for computer analysis and repair. Advanced remote support utilities and skilled service specialists and consultants allow Progent to solve most IT problems without squandering time and expense by traveling to your site. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP premier security specialists to assist you with the most difficult network problems.

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    Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide range of online services to assist you to plan, program, pilot test, deploy, administer, and troubleshoot business applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to move your current Excel applications to the newest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility issues between different versions of Office Excel. Progent can provide as-needed help to organizations who need a fast fix to a specific problem related to Office Excel and Progent can also provide full project management support for upgrading or creating mission-critical application software built on Office Excel. Progent's cost-effective online training for Office Excel can be custom tailored to address the needs of individuals or groups.

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    Progent's Exchange Hosting Support Services provide an enterprise-class data center that features redundant power and environmental control systems, round-the-clock site security and IT support center, plus failover access to Internet backbone service companies. Hosted Microsoft Exchange servers are set up as virtualized servers for high uptime, smooth scalability, and fast restoration. Services include integration with your network, access to handheld communication products, automated monitoring of performance and network security, spam and virus filtering, patch and service pack management, Contact Center services, per-day data backup, and full messaging management services.

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    Progent's Citrix experts can assist you to design, install, administer, and troubleshoot a virtualized Windows application delivery and management solution based on XenApp. Progent's Cisco CCIE network consultants can help you optimize your network for distributing server and client-side applications, and Progent's datacenter management and support consultants can help your organization to manage and maintain an off-site datacenter that offers high availability, enhanced protection, and rapid disaster recovery.

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    Progent's Cisco certified networking consultants can help you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, update and debug Cisco ASA 5500-X firewalls with Firepower Services.

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    Before Progentís MOM-based solution, network problems were approached reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend reports sent by Microsoft Operations Manager, Progent can now fix server problems before they becomes critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients suspect that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class service continuity, security and productivity.

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    Remote server management cards give network managers complete control of a server without the need for a personal visit. Using remote server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and manage a high-availability business network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide efficient remote technical help. Progent has experience with a variety of remote server management cards such as Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

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