For office networks located throughout the state of North Carolina, Progent's Microsoft and Cisco qualified technicians can provide phone assistance and troubleshooting to solve your network systems problems quickly and affordably. Progent has developed enterprise-grade skills, software utilities, and support databases to troubleshoot and resolve network problems while avoiding the expense and delays associated with in-person technical service dispatches.
If your North Carolina small business is situated beyond the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network support choices may be limited in technical expertise, or unavailable during an emergency. This results in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just the technical expertise needed for the job, but an expert with proven methods for applying those skills to assist with efficient network solutions.
Disaster Recovery/Business Continuity Planning Support
Progent offers advanced online expertise for business continuity planning, testing, and training to assist you to respond to potential catastrophes, reduce service disruption for your vital network functions, eliminate data loss, and comply with regulatory mandates and contractual requirements. Progent's business continuity consultants can team with your management and IT support group to provide risk analysis, identify interdependencies, specify the assets required to run your organization, prioritize crucial network functions and define allowable recovery times, qualify colocation centers, set up secure offsite connectivity for key employees, plan notification systems and define responsibilities for personnel, write a complete recovery and test plan, and train management and technical staff to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery consultants can show you how to design and build an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's massive Azure cloud.
Temporary Chief Information Officer Support Services
Progent can supply organizations with an IT management expert who can serve as a temporary or part-time Chief Information Officer. This veteran IT officer can provide long-term direction to help your company to deploy appropriate technology to enhance business processes so they align more closely with your corporate goals. Your business can create and install a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can carry out include growth strategies, rationalizing technology budgets, building models for Total Cost of Ownership, optimizing business processes, negotiating with suppliers, establishing security and compliance policies, cash flow management, streamlining data center management, patch control, IT asset documentation management, and disaster recovery/business continuity preparedness.
Exchange 2016 Migration Support Services
Progent's certified MS Exchange 2016 Server consultants can help your business in all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.
Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and implement a Wi-Fi wireless network adapted to your facilities, providing you a WLAN that has the coverage, speed, load-handling capability, Quality of Service, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service. Progentís onsite survey features onsite inspection, spectrum and data protection audits of your current WLAN, analysis of your buildingís floor plans, measuring for radio frequency interference, signal propagation modeling, identification of optimum placement for client-specified WAPs such as Cisco Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report describing a new wireless network.
Immediate Support for Urgent Issues
With Progentís urgent online network support services, your company can receive instant support for issues that are causing lost productivity. Remote support does away with the lengthy delay and increased cost associated with in-person technical service. For day-to-day network administration tasks, Progentís online support engineers can finish the majority of jobs within minutes of a request, rather than forcing your company to wait for up to a day for on-premises support to show up.
Microsoft Desktop Virtualization Support
Microsoft's desktop virtualization solutions reduce the work required for IT managers to install software programs so they are consistent throughout a corporate workforce, offer the ability to control access to critical data, and allow fast installation of additional or upgraded workstations. In Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services streamlines desktop connectivity, enhances performance, strengthens security, centralizes management, and provides an almost transparent client experience. Progent's desktop virtualization consultants can help you to evaluate the business advantages of Microsoft's virtual desktop technologies, configure test and on-line environments, improve your system architecture to accommodate virtualized desktops effectively, evaluate and remediate security issues, and educate your network managers to follow industry best practices to gain a fast ROI from desktop virtualization.
Affordable Network Support Solutions
Many small organizations rely on poor metrics when searching for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient experience can take several times longer to complete the identical job than an experienced Information Technology expert. For example, charging 30% less per hour, but taking three times longer for the same job is not a bargain. Even worse, a poorly designed or implemented IT infrastructure that is unstable and hard to administer or expand can cost a small business many times over its initial price because of lost productivity. Progent's customer testimonials from satisfied companies across the United States indicate the effectiveness of Progent's service model and the expertise of Progent's team of IT professionals.
Automated Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent offers a selection of Network Support Bundles built around the proactive problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge network management software platform that monitors the reliability, speed and security of your information system and identifies problems before they can disrupt your network. To provide additional understanding about the performance and robustness of your network environment, Progent can help you install and manage leading network monitoring software based on the Linux OS.
Team Approach to Service and Technical Issue Escalation
Information technologies have grown ever more sophisticated. At the same time, typical small office networks integrate software and hardware from dozens of different vendors. All this makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced individual to have deep knowledge in all areas of information technology, or extensive hands-on experience in the enormous range of hardware and software products, models, and revisions that small companies incorporate in their information networks. Progent follows a collaborative approach to computer consulting and depends on application experts to bring high-level knowledge when necessary to fix the most intractable problems efficiently, at the least cost to you.
Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Read more about the complete ProSight series of affordable outsourced network management services for small organizations.
64-bit Computing Migration Support Services
Progentís 64-bit upgrade support experts can help your organization to enhance your application servers and desktop PCs affordably from 32 bits to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit computing, plan an economical migration process that minimizes operational interruptions, and deliver timely remote support to aid your organization to install 64-bit operating systems and application programs on your current computers. Progent's Microsoft-premier consultants can help you to install the 64-bit versions of Microsoft products like Windows Server, Exchange Server, Windows 10, and Microsoft Office Excel.
Failover Clustering Support for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover clustering technology incorporated into the latest versions of Windows Server is dramatically re-engineered to simplify the deployment, setup, and management of clusters and to offer greater levels of network availability, protection, efficiency, and flexibility. New or enhanced features include cluster verification, easier setup and deployment, improved cluster management, new cluster infrastructure for increased uptime, hardened security and quorum structure, fewer failure points, greater storage and RAM capacity, improvements for geographically dispersed clusters, and live migration capability for Hyper-V virtual servers. Progent's Microsoft-certified cluster technology consultants can assist your company evaluate the business benefits of Windows clustering, plan and execute a deployment, train your IT personnel to administer your cluster environment, provide ongoing consulting and technical help services, and create and validate a disaster recovery plan. Progent's Windows Server 2016 disaster recovery experts can show you how you to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure public cloud.
Contact a Progent Network Consultant
To find out how to get in touch with a Progent computer consultant for online or onsite assistance in , call 1-800-993-9400 or visit Online Computer Help.