For business computer networks located in the state ofNorth Carolina, Progent's Microsoft qualified technical experts can deliver online help and troubleshooting to repair your network systems issues quickly and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support knowledge bases to identify and fix IT problems without the expense and time delays associated with on-site service dispatches.

If yourNorth Carolinasmall business is located outside of the larger metro areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby computer support options may be limited in technical expertise, or not available during a crisis. This results in a office network that is unstable or causing wasted time due to technical issues persisting for too long. Progentís group of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a varied range of customers. This means you get not just the technical competency needed for the job, but a professional with proven methods for applying those skills to assist with cost effective network solutions.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they can impact your network. Learn about Progent's complete ProSight line of low-cost network management outsourcing services for small and mid-size businesses.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

ProSight DPS Managed Cloud Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery provides small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out about Progent's complete ProSight family of value-priced network management outsourcing services for small and medium-size businesses.

CRISC-certified Risk Management Consultants
The CRISC program was established by ISACA to validate an IT professional's ability to design, implement, and support IS control mechanisms to reduce risk. Progent offers the expertise of a CRISC-certified risk management expert to help you to develop and execute a risk management strategy based on industry best practices identified by CRISC and geared to match your company's risk appetite, business objectives, and IT budget.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective online assistance to help you to design, configure, and troubleshoot any facet of your iOS and Windows integration solution and is available for short-term tasks to help you through specific technical roadblocks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or support a resilient, secure and efficient infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the strategic value of your IT system.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP experts can provide Cisco UC560 consulting services to help you to manage your legacy UC500 VoIP system or plan and carry out an efficient upgrade to a modern IP telephony and voicemail system.

Expertise for Managing and Monitoring the Remote Endpoints of Your Telecommuters
Progent can assist small and mid-size organizations to deploy centralized endpoint management and monitoring systems for administering endpoint devices operated by at-home workers. For information about ways Progent's consultants can help your company to manage and monitor the remote endpoints of your at-home workers, see solutions for managing and monitoring the endpoints of your telecommuters.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent can provide easy, quick, and affordable access to Registered Cisco CCIE engineers. CCIEs are elite network experts who are awarded this top-level classification only as a result of thorough testing by Cisco. CCIEs are able to resolve the most complex issues surrounding network architecture, deployment, troubleshooting, and support. Progentís CCIE professionals work intimately with Cisco in-house staff in analyzing issues with Cisco's IOS platform and developing workarounds or obtaining patches to resolve problems. Progent can provide quick contact with a CCIE by telephone so you can get instant assistance for tough network troubles that are impacting worker productivity but are beyond the scope of your local network support providers.

Exchange 2016 Migration Consulting
Progent's Microsoft Exchange Server 2016 experts can assist your business in any and all phases of your migration to Exchange 2016 such as designing high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Planning, Integration and Support Expertise for System center 2012 R2
Progent's System Center consultants have over a decade of background integrating, maintaining and fixing the key components that make up Microsoft System Center and can help your organization to design, install, maintain, and fix your Microsoft System Center ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade planning and support to assist you to move to the current edition of Microsoft System Center from an older release or from another datacenter management platform to provide the benefits of enterprise-class provisioning, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.

Microsoft Windows Server 2012 R2 Consulting Support
Progent's certified Windows Server 2012 experts can help you to evaluate the benefits of Windows Server 2012 R2 for your company, create test environments and migration plans, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support, team, create an enterprise-wide security strategy, streamline network management, assist with application development, and generate and validate a DR/BC plan. If your organization is considering moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can help you to evaluate the value of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

Data Backup Consulting Services
Progent's data backup consultants can provide help for a wide array of products and technologies that deliver solutions for protecting Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent supports all major data protection products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized organizations as an affordable end-to-end solution for secure backup and disaster recovery (BDR).

Planning and Support Expertise for SCOM 2012
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than 10 years of background designing, implementing, enhancing and troubleshooting SCOM solutions and offer organizations of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to help you to upgrade efficiently from Operations Manager 2016 to Operations Manager 2016.

Cisco WiFi Controller Integration and Support Consultants
Cisco's Catalyst wireless controllers streamline the administration of wireless LANs by unifying the provisioning and control of wireless APs, tuning wireless throughput by limiting the effect of RF congestion, enhancing wireless availability with rapid auto-failover, and hardening data security by detecting threats and analyzing network traffic based on user type and location. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller solutions. For {more information, visit Cisco Catalyst Wi-Fi controller consulting services

Get in Touch with a Progent Network Consultant
To learn how you can get in touch with a Progent network support expert for remote or on-premises expertise, phone 1-800-993-9400 or go to Remote Computer Support.



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    For corporations with branches in California or any region covered by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and certified Cisco system specialists can provide a range of IT support services including project planning, Sarbanes Oxley compliance, site relocations, enterprise security, network design, on-site or remote emergency support, and technical support for colocation hosting facilities. A Progent IT consultant can show you how to design a multi-site information system that makes efficient use of collocation facilities and Internet data centers. Progentís Microsoft Premier consultants can help major corporations design, integrate and maintain major rollouts of the latest versions of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís CCIE and Cisco Certified Network Professional experts can help you configure Cisco products for connectivity solutions that combine simple, high-performance, integrated, and remote networking.

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