If your business IT network is in North Carolina you can have fast phone-based access to a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified support specialist to fix complex issues involving your network. Progent retains among the largest groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consulting experts available online of any independent support organization in the U.S. The cost is reasonable, charges are by the minute, sign-up is immediate, and support is world class.
If your North Carolina office is outside of major metropolitan neighborhoods like Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, access to UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts could be problematic during a network crash. This could mean a drop in income for your company, angry clients, unproductive workers, and defocused management. By utilizing Progent, you have access to a Certified engineer ready to offer help whenever you need it to keep your computer network running.
Since Progent charges for phone support per minute, your company pays only for technical help received. Progent requires no initialization fee. Some remote support firms demand large minimum payments or charge for every fifteen minutes or more. Progent's fine granularity and simple pricing policy do away with large bills for quick fixes.
If your North Carolina company requires technical assistance for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's phone-based support, call 866-776-4368, or see Contact Progent.
What Makes Progent's Remote Technical Support Services Special?
Progent's seasoned staff of remote consulting engineers offers a broad range of world-class computer knowledge. This enables Progent's online technical support specialists to resolve the most challenging technical problems faster than is possible with typical third-party service firms or with the in-house support resources usually available to smaller businesses. Progent has developed the tools and experience to repair technical issues economically in many different network configurations that incorporate combinations of UNIX, Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's client testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE engineers have earned professional certifications including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote service experts also hold a variety of high-level Cisco certifications which include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
In order to assist businesses who maintain networks featuring a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows technology, Progent's online service team makes available the expertise of engineers with important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security expertise, Progent offers phone-based support from professionals who have qualified for major security certifications including CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers. The scope of Progent's expertise combined with Progent's group approach to fixing technical problems allows service escalation, when called for, to specialists with relevant competence to deal with particularly intractable support calls. This accelerates remediation of serious network problems, avoids system disruption, and reduces technical support bills.
For companies in the state of North Carolina, Progent offers fast remote access to a UNIX/Linux, Sun Solaris, macOS or OS X consultant for critical help to fix technical problems that are hurting productivity but are beyond the comfort zone of your on-hand computer support group. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-Certified network experts can interface with your computer environment using advanced remote support tools that allow them to provide rapid and affordable evaluation and remediation of serious computer problems.
Troubleshooting Services Progent's Remote Consulting Experts Can Offer Your North Carolina Company
Progent's online professionals are qualified to provide advanced support for a comprehensive set of UNIX, Apple OS X, Cisco, and Microsoft technologies such as:
Online Expertise for UNIX/Linux, Sun Solaris, and macOS and OS X Environments
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online computer service staff can assist North Carolina companies with an extensive assortment of computer products and technologies such as network architecture, messaging support, security expertise for networks and business processes, Windows integration with UNIX/Linux, Sun Solaris, or macOS and OS X systems, VMware technologies for processor economization and streamlined management, and migration from outdated applications to modern solutions powered by updated versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Windows.
Progent's support professionals offer online troubleshooting for computers based on major variants of the UNIX operating system such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or familiar Linux packages including
Debian GNU/Linux and
Cisco Network Architecture and Security Technology
Progent leads the IT consulting arena for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite networking consultants who are awarded this rare credential by completing strenuous testing given by Cisco. The vast majority of CCIEs are hired by large corporations or nationwide ISPs, and consequently their help is not readily available to smaller companies.
Progent is among the only IT technology support organizations that ensures that CCIEs stay accessible to help small and mid-size organizations. Also, Progent facilitates fast communication with a CCIE by phone so that you can get immediate assistance for critical network issues that are disrupting your productivity but are not within the competence of your usual IT maintenance personnel. Progent's CCIE engineers can connect to your environment using secure remote support tools to provide quick and cost-effective analysis and resolution of critical system anomalies.
CCIE Authorized engineers from Progent can help your company to plan, configure, and maintain an integrated network infrastructure that can simplify operations, reduce costs, and accelerate time to productivity. By offering Cisco broadband routers experience with Catalyst switches consulting services and Cisco Aironet wireless technology configuration help, Progent can greatly increase the strategic value of your network infrastructure in North Carolina. To learn more concerning Progent's support for Cisco network appliances, refer to Cisco Technology Engineering Support.
Microsoft Certified Partner for Phone-based Consulting for Microsoft Windows
Progent's Microsoft-premier remote support engineers can provide computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide range of technology expertise such as
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 support,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration,
Skype for Business Server planning and deployment consulting and Lync Server migration, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Certified System Security Experts
Progent offers you contact with expert CISM, CISA and CISSP security engineers who can deliver a variety of security services to improve the resistance of your UNIX, Linux, Solaris, or macOS and OS X network against internal or external threats or help your business to recover quickly from a breach. Security solutions provided Progent include: extensive security evaluation using technologies such as GFI LANguard, EEYE Vulnerability Scanner, and utilities from Metasploit and Hydra; efficient recovery from virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and implementing 24x7 proactive monitoring. To read additional information on Progent's security support for small and medium-size companies, go to Progent's Professional Services for System Security.
Applications Services: Training, Custom Programming, Integration
Progent's Apple Mac technology experts can support the creative facets of Mac environments by providing consulting services and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video post-production facility.
Progent's Application Experts Team offers professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. For additional information about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Help Desk Support Alternatives
Progent offers a selection of support programs for Help Desk assistance that include UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing Services.
Progent is a Microsoft Partner and has a skilled team of Cisco-certified networking experts. Progent's Help Desk staff of seasoned UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are available to offer your clients convenient communication with a reliable technical support resource with extensive background delivering phone help and online troubleshooting for small and medium-size business information systems. Progent's focus is on giving the Help Desk Call Center a respected image as a key contributor to business productivity, and Progent's mission is to resolve rather than merely document problems. For more on Progent's Call Center outsourcing, refer to Progent's Help Desk Call Center Services.
Progent's Online Technical Support Technologies
Progent has developed a collection of customized tools, evolved over more than a decade of field experience, focused on allowing the highest quality of service for delivering remote technical support and repair for small and medium-size company information networks. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your environment remotely without compromising system security.
Progent's advanced service reporting system stores thorough histories of all service delivered to Progent's customers. Each authorized Progent staff engineer has access to the history of services delivered to each customer by any staff member. This database of problems and solutions is structured as a readily retrievable internal knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's partnerships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases as well as to manufacturers' internal technical staff that enable Progent's online service specialists to arrive at the optimal resolutions quickly.
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Now
To see how you can get in touch with a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco certified CCIE for urgent remote engineering assistance in North Carolina, phone 1-800-993-9400 or visit Urgent Remote Network Support.