If your company network is in the state of North Carolina you can now get quick online technical support from a UNIX or CCIE-certified support specialist to assist with the toughest issues that threaten your computer network. Progent offers the services of among the largest teams of UNIX and Cisco CCIE consultants available by phone of any independent support organization in the United States. Rates are affordable, billing is per minute, sign-up is fast, and service is unbeatable.

If your North Carolina company is some distance from larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, access to UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts may be problematic when you have a crisis. This could mean lost income for your business, upset customers, idle employees, and distracted management. By calling Progent's remote support, you have access to a Premier professional who can provide assistance when you have to have it to keep your computer network operating.

Because Progent bills for online service by the minute, your business is invoiced just for services delivered. Progent asks for no service activation surcharge. Many online support firms have substantial minimum time requirements or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward billing mechanism eliminate big bills for quick solutions.

If your North Carolina business requires technical assistance for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's remote support, call 866-776-4368, or visit Contact Progent.

What Makes Progent's Online Technical Support Program Special?
Progent's seasoned team of online support professionals possesses a broad range of in-depth information technology skills. This allows Progent's remote service experts to deal successfully with the most complex network trouble faster than is possible with ordinary third-party service firms or with the internal IT resources usually found in small or mid-size companies. Progent has developed the technology and experience to fix problems economically in many different network environments that incorporate mixtures of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)

Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE support experts have been awarded major credentials such as Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online support experts also have a number of key Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

In order to assist businesses who run environments based on a combination of UNIX/Linux, macOS and OS X, and Microsoft operating systems, Progent's online service group can provide the services of support specialists who hold prestigious Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent offers remote support from professionals who have qualified for recognized security credentials including Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional consultants. The range of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing network problems allows service escalation, if appropriate, to experts with relevant competence to resolve particularly intractable jobs. This accelerates resolutions of serious network problems, prevents network disruption, and minimizes technical support bills.

For businesses throughout North Carolina, Progent enables fast remote contact with a UNIX/Linux, Sun Solaris, macOS or OS X consultant for urgent help to troubleshoot computer issues that are hurting productivity but are outside the skill set of your ordinary IT maintenance group. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE-Certified service team can connect to your system with state-of-the-art remote troubleshooting utilities that allow them to deliver rapid and economical evaluation and remediation of critical network problems.

Services Progent's Remote Consulting Experts Can Offer Your North Carolina Business
Progent network engineers are qualified to provide expert assistance for a comprehensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft technologies including:

Online Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online network service staff can help North Carolina companies to maintain a broad array of information products and technologies such as system architecture, messaging support, security consulting for computer systems and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or Apple macOS and OS X platforms, virtual server options for server consolidation and streamlined administration, and moving from outdated systems to contemporary environments based on newer versions of UNIX/Linux, Solaris, macOS and OS X, or MS Windows.

Progent's service experts can provide online technical help for systems based on leading derivatives of the UNIX OS including: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or common Linux packages such as RedHat Linux, SUSE, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the computer support arena for offering immediate and affordable communication with Cisco CCIEs. Cisco-certified CCIEs are sought-after network engineers who qualify for this advanced credential by passing strenuous testing given by Cisco. Most CCIEs are hired by large enterprises or nationwide Internet service providers (ISPs), and as a result their skills are not conveniently accessible to smaller companies.

Progent is one of the rare computer consulting providers that ensures that Cisco CCIEs are accessible to assist small and mid-size companies. In addition, Progent facilitates quick communication with a Cisco CCIE via telephone so you can get timely assistance for complex network problems that are hurting your productivity but are beyond the comfort zone of your local system support resources. Progent's CCIE engineers can access your network using state-of-the-art remote troubleshooting tools in order to perform quick and economical diagnosis and repair of urgent system trouble. To learn additional information about Progent's support for Cisco network appliances, visit Cisco Network Engineering Services.

Microsoft Partner for Online Technical Support for Windows
Progent's Microsoft-expert remote support professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of technology expertise such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 support, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business Server configuration consulting and Lync Server 2010 migration, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

Premier Network Security Professionals
Progent offers you access to accredited CISM and ISSAP security consultants who can deliver a range of system protection services to strengthen the resistance of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X network against assaults or help you to revive promptly from an assault. Security solutions available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; planning safe architectures for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and implementing continual proactive monitoring. For more about Progent's security expertise for small and medium-size companies, refer to Progent's Consulting Support for System Security.

Business Applications Services: Training, Custom Development, Problem Solving
Progent's Mac technology consultants can support the creative aspect of Mac environments by providing help services and training in graphics, audio, and video. Progent's consultants offer expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Group can supply in-depth engineering support and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To learn more about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

Help Desk Call Center Support and Outsourcing Alternatives
Progent offers three programs for Help Desk services including UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Operations Consulting and Staffing Services.

Progent's Help Desk Outsourcing Services are designed mainly for businesses who need the timely accessibility of an effective Help Desk but who have relatively small budgets and internal support bandwidth. Progentís Virtual Help Desk is a transparent supplement to your existing Help Desk team. Progent can operate as a primary Help Desk for your organization, represent an escalation alternative for the most challenging technical problems, or be ready in overflow situations when your other service providers are swamped. Progent's Call Center Consulting Services can assist you in building an efficient new Help Desk or improving your existing one, evaluating or customizing Call Center software products to meet the particular needs of your business, or providing temporary staff to work online with your in-house Call Center resources during high-demand scenarios such as system upgrades. To read more information about Progent's Call Center service and outsourcing, go to Progent's Call Center Services.

Progent's Remote Support Technologies
Progent has deployed a collection of customized technologies, refined over years of field experience, dedicated to allowing the most advanced quality of service for providing remote technical help and troubleshooting for small and medium-size company information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN offsite access enables the consultants of Progent's Technical Response Center to interface to your network remotely without breaching system security.

Progent's advanced customer support reporting system includes extensive documentation for all support delivered to Progent's clients. Every authorized Progent team engineer has access to the details of services provided to every customer by any team member. This archive of problems and solutions is organized as an easily searchable internal database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's certifications with major industry leaders including Cisco and Microsoft permit access to other vast technical support databases and to vendors' in-house support staff that enable Progent's online consulting experts to come up with the optimal resolutions quickly.

Contact a UNIX/Linux or Cisco Technical Support Expert Immediately
To learn how to get in touch with a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco CCIE for emergency phone-based engineering expertise in North Carolina, call 1-800-993-9400 or go to Urgent Online Network Help.


An index of content::

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SQL Server 2014 includes significant improvements in critical areas such as performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services such as system design, configuration, administration, troubleshooting, and application development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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Progentís IT outsourcing packages offer economical network consulting for mid-size organizations. Whether it includes planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated email platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can reduce expenses and minimize risks, allowing IT support expenses to increase in a more linear and controlled fashion than is feasible by amassing a bulky, knowledgeable internal IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and highly available system foundation for your vital Windows-powered applications including Windows 2008, Exchange Server, and SQL Server 2008.

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Progent's Cisco-certified wireless technology consulting experts can assist you to deploy, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.

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Progent's Microsoft-certified consultants can help your company to assess the benefits of Lync Server 2010 for your environment and can help you to plan and carry out an installation of Lync Server that unifies the control of Instant Messaging and Presence and increases the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can also assist you to carry out an efficient upgrade to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Lync Server with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how to use Lync Server to enhance the team-computing functions of Microsoft Office applications, and provide online seminars and ongoing technical support for Microsoft Lync Server 2010 and other Microsoft products.

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Progent's certified information technology experts can provide Windows Server 2016 integration consulting services to help businesses of any size to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can help your company to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of upgrading to SQL Server 2017 and can help you to design and carry out a smooth migration of your databases and applications to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or on-premises support services ranging from on-demand architecture review or troubleshooting to comprehensive project management to ensure your SQL Server 2017 initiative is carried out on time and within budget.

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Before Progentís MOM-based solution, system issues were handled reactively, once users were impacted by them. With the benefit of proactive, automated warnings and trend reports sent by Microsoft Operations Manager, Progent can now fix server issues before they becomes serious enough to disrupt network availability. Thanks to MOM, Progent can resolve potential problems before customers are aware that the problems are there. Progent has expertise with MOM 2005 and MOM 2000 to provide small company IT systems enterprise-class service continuity, security and performance.

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System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified recovery capabilities for Microsoft-based environment. SCDPM 2016 delivers application-sensitive backup for key workloads such as SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to plan, deploy, manage, and repair an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can help you to migrate from a previous version of DPM or from a legacy solution, and Progent can optimize your DPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite support and can deliver occasional expertise to help you through technical bottlenecks or provide end-to-end project management services to help you finish your Data Protection Manager 2016 initiative on time and within your budget.

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Colocation sites allow businesses to share enterprise-class data centers for housing network equipment that supports critical applications. Progent's Microsoft and Cisco premier IT experts can assist your business with all aspects of your colocation strategy such as selecting and moving to a colo facility, creating network architecture, specifying required equipment, on-site and remote troubleshooting, setting up online network management, and education your IT personnel.

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Progent is a leader in economically providing world-class IT support to small businesses. Progent's achievement in addressing the IT service needs of the chronically underserviced small company market is the cumulative result of major technical and process breakthroughs that have removed a great deal of the conventional expenses out of administering IT support, added unmatched professional skill into the IT service system, and significantly streamlined the solution process.

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Progent's Citrix consultants can assist your business to design, implement, manage, and support a virtual application delivery solution based on XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's datacenter support consultants can assist your organization to manage and support an off-site datacenter that features high availability, advanced protection, and fast disaster recovery.

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Microsoft Virtual Server, run on the Windows Server platform and powered by technology first produced by Connectix, delivers the power needed to carry out server consolidation, application upgrade, and server isolation projects through virtualization techniques in an enterprise-class computing network with high expandability, manageability, and availability. Microsoft has targeted Virtual Server at businesses who want to enhance ROI in software programming and testing, migration from outdated mission-critical software, and server consolidation. Progent's skilled Virtual Server consultants can assist your IT staff to assess and deploy Microsoft Virtual Server 2005.

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Web Application Security Evaluation Professionals Specialists for Web Application Security Evaluation
Wireless Support and Integration Remote Support Services
Microsoft Exchange 2016 Migration Support Services
Microsoft Exchange 2016 Upgrade Planning Engineer

Progent can help you in any and all phases of your upgrade to Microsoft Exchange 2016 including planning high availability infrastructure for a local, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.