For small office network systems located in the state of North Carolina, Progent's Microsoft and Cisco authorized professionals can deliver phone help and troubleshooting to fix your network systems issues quickly and cost effectively. Progent has developed world-class skills, software utilities, and support knowledge bases to identify and fix IT problems without the high cost and delays associated with in-person technical service calls. If your North Carolina business is situated outside of the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local network systems support choices may be limited in expertise, or not available during an emergency. This can result in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progent's staff of network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but a consultant with proven methods for applying that expertise to provide excellent network solutions.

Microsoft Teams Planning and Integration Experts
Teams is the successor to Skype for Business Online as Microsoft's premier cloud service for group communications and cooperation. Progent's Teams and Teams Premium experts can help you to plan a migration to Microsoft Teams from Skype for Business and configure, manage, and debug a cloud or mixed deployment of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of WiFi 6/6E access points (APs), security gateways, and managed switches. UniFi appliances running throughout multiple sites with any number of APs can be remotely provisioned and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi professionals who can assist you to assess the value of UniFi technology for your environment and help you to plan, install, manage, and troubleshoot your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Microsoft SharePoint 2013 Consulting Support
Progent has been providing SharePoint support since the initial product was published. Progent's SharePoint Server 2013 experts can assist you to maintain your current SharePoint deployment or upgrade a modern on-prem release of SharePoint or to SharePoint Online for a cloud-based or hybrid solution. For details on upgrading, refer to SharePoint Server 2019 migration services.

Duo MFA two-factor Authentication (2FA) Services
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this second form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For details about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

MySQL Application Programming and DBA Consulting
Progent's MySQL software developers, database architects, and database administrators offer cost-effective remote database administration or application development support and can assist organizations of any size to configure and manage MySQL in a reliable IT environment that offers high levels of speed, expandability, and security. Progent also has proven skill assisting companies migrate applications from an Oracle environment to MySQL.

SonicWall-certified Firewall Integration Consultants
Progent's SonicWall firewall experts can help you configure, maintain, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end security plan and design protection into your corporate practices. To learn more, refer to SonicWall firewall consulting services.

Simple Sign-on and Billing Structure
Progent's simple by-the-minute billing policy has no complex contracts, retainers or hidden fees. Many other companies have minimum charges or other extra fees that increase support costs. For remote support from Progent during regular business hours, you only get billed for the time spent working on your problem. If it only requires ten minutes to resolve your issue, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent expert is actually on-site solving your problems. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you might be charged for our consultant's travel time, but never a higher emergency rate. Because Progent has a large pool of expert consultants located within the entire service territory, an available consultant is usually close by to assist. Progent can also offer on-premises technical support to most zip codes in the United States within one business day of answering a support request. Progent's online technical support group has delivered help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)

Economics of Helpdesk Management and Co-management Services
Progent's Help Desk management and co-management service programs allow companies to save money, improve output, and adjust rapidly to fast-changing economic conditions. Progent's Shared Help Desk Call Center services deliver substantial budgetary and operational advantages when compared to a Help Desk composed of an internal technical support team. The cost for Level 1 support for Progent's Co-managed Help Desk service averages less than $18/user/month. To learn about the advantages of Progent's Outsourced and Co-sourced Help Desk Call Center services, visit Progent's outsourced Help Desk benefits.

ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Read more about Progent's complete ProSight line of low-cost network management outsourcing services for small businesses.

Windows 11 Solution Planning and Migration Consulting
Progent's Windows 11 consulting experts can provide an array of services for Windows 11 including cloud integration, mobile management, teleworker connectivity, data and identity security, centralized provisioning, and Help Desk Call Center services. Progent can also help you to create and implement an efficient upgrade from Microsoft Windows 10 to Windows 11. For more information, refer to Microsoft Windows 11 planning and migration expertise.

Microsoft System Center 2016 Planning and Integration
Microsoft System Center 2016 provides major improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of network security professionals. GIAC accreditations are recognized by businesses and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer help with all of the network security disciplines covered within the GIAC certification such as evaluating network vulnerability, security incident management and response, traffic analysis, web-based services security and SIEM solutions for compliance with government requirements for reporting events.

MSP360 Backup Solutions
Progent's data protection experts can help your company to create, implement and debug a backup/restore solution built around MSP360 software. MSP360 enables file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and permits businesses to build a backup solution with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to prevent data loss resulting from human mistakes, system errors, ill-intentioned users, and malware assaults such as ransomware. For more information, go to ProSight DPS 360 Backup services.

Exchange 2010 Server Migration Consulting
Progent's Microsoft-certified Exchange 2010 Server consultants can help you to maintain and troubleshoot your existing Exchange Server 2010 deployment or provide the expertise of seasoned Microsoft Exchange 2016 professionals and Office 365 Exchange Online consultants to help you determine the value of upgrading to a modern release of Microsoft Exchange that delivers quick return on investment by increasing your workers' efficiency, cutting the cost of hardware and support, simplifying management, and consolidating your vital communications platforms.

Get in Touch with a Progent Network Support Expert
To see how you can access a Progent computer consultant for online or on-premises expertise, call 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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    Small to mid-sized businesses can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft certified network consulting experts. With Progent's affordably priced network support packages, mid-size businesses can select a basic co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small company information systems world-class reliability, security and productivity.

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    Progent's certified IT consultants offer Windows Server 2016 integration consulting to help organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

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