For small business network systems located within the state ofNorth Carolina, Progent's Microsoft qualified professionals can provide phone support and troubleshooting to repair your network systems troubles fast and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support databases to troubleshoot and resolve network problems without the expense and time delays normally associated with on-site service calls.

If yourNorth Carolinabusiness is located beyond the larger urban areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby computer network support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís group of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a large range of technical projects for a broad range of customers. This means you obtain not just the technical competency needed for the task, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help you design, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, private and public clouds, or hybrid systems. Progent's VMware vSphere consulting team can provide world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.

Progent's Consulting and Development Support for SQL Server 2016
SQL Server 2016 introduces major improvements in performance, capacity, data security, uptime, BOYD integration, plus integrated analytics and reporting. Innovations include PolyBase for processing relational and non-relational databases in one appliance for big data applications, Jason support, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and on-premises expertise to help businesses of any size to design, deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and SCOM.

Full Portfolio of Security Help
Progent's CISA, GIAC, and CISSP certified security engineers can help you to perform comprehensive security audits, restore operations rapidly from compromised security, configure firewalls, configure secure techniques for off-site and mobile connectivity, install spam filtering and email encryption, and create a corporate-wide security strategy built around 24x7 automated monitoring. Progent's ProSight suite of remote security monitoring and management services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint protection.

Fortinet FortiGate Firewall Integration Experts
Fortinet FortiGate next-generation firewalls are industry leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist you to configure your Fortinet FortiGate security appliances to safeguard all your IT resources at the network perimeter, within the data center, at branches, and in the cloud. To find out more, refer to Fortinet NGFW firewall consultants.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Progent's Online Consulting, Programming and Training Support for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide range of online support services to help you to design, develop, test, install, administer, and debug business applications powered by any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to move your existing Excel applications to the latest versions of Excel, support Excel on Apple iOS and Android mobile devices, and fix compatibility issues between different releases of Excel. Progent can provide on-demand support to clients looking for a quick solution to a specific issue associated with Excel and Progent also offers comprehensive project management support for migrating or developing mission-critical applications built on Office Excel. Progent's affordable online training for Excel can be customized to address the special requirements of individual users or groups.

Collaboration Technology Consulting Services for Telecommuters
Progent can assist small and medium-size organizations to implement collaboration software such as SharePoint and Teams to allow their at-home workforce to benefit from productive teamwork with fellow workers and clients. For information about ways Progent's experts can help businesses to integrate and manage collaborative technology for remote workers, refer to collaboration software consulting services for remote workers.

Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer affordable online assistance to assist your business to design, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you get past specific technical bottlenecks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and efficient infrastructure that aligns with your computing model. Progent also offers remote or on-premises training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented environment that maximizes the business value of your IT system.

Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco Wi-Fi controller consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's latest wireless controller products. Progent can provide support for both hardware-based and software-based wireless controllers and can assist you to decide which version makes sense for your wireless environment. For 802.11ac Wave 2 Wi-Fi controller appliances from Cisco, Progent offers Cisco 3504 Wi-Fi controller consulting, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller consulting.

Remote Call Center Services for Small Businesses
Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, assigning responsibility, screen sharing, status tracking, problem resolution, and and reporting. Intended for small organizations with few dedicated supprt technicians for desktop issues, Progent's Help Desk Services offer online support at a substantial savings from Progent's normal Level 1 desktop troubleshooting rates. Progent also offers rapid as-needed escalation to Level 2 and Level 3 consultants to handle the most problems. To learn more, see Progentís online Help Desk services for small businesses.

SharePoint Server Support Services
Progent's Microsoft-certified Microsoft SharePoint 2013 engineers, Microsoft SharePoint Server 2010 developers and Office SharePoint 2007 experts can assist you to rationalize the economic justification for implementing the latest release of Microsoft SharePoint Server, advise you on the most appropriate edition of SharePoint Portal Server for your circumstances, provide setup and deployment services, help you to install Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and customized application programs to work with Microsoft SharePoint Server, develop a comprehensive security plan that includes portal solutions, and provide troubleshooting and Helpdesk services.

Microsoft Dynamics GP (Great Plains) Consulting Services
Dynamics GP 2015 R2 introduces a new architecture that enhances cloud readiness, works with the most popular smart phones and tablets, allows single login with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants offer the broad technical skills and hands-on experience to address the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will maximize the return on your investment in this mission-critical product.

Contact a Progent Network Consultant
To find out how you can get in touch with a Progent computer support expert for online or on-premises support, call 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical devices that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing corporate security designs for IT networks with multiple locations, remote users, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that meets your IT security needs without limiting your productivity.

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    Progent can provide the part-time services of a veteran CIO who can offer a broad perspective to assist you pick and maintain IT technology to meet your present needs and that can be a solid basis for your future growth. Progent's temporary Chief Information Officer services provide financial advantages to organizations who want to optimize the benefits from their network expenditures but who are unable or unwilling to add one more executive-level manager to their full-time staff. Since Progent is vendor-agnostic, with a large staff of consultants certified to maintain all major OS platforms and connectivity technologies plus a wide selection and business software, Progent is in an ideal situation to provide objective advice along with expert technical support for developing information solutions that match the special needs of your business.

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    Progent offers affordable remote support to help businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.

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    Progent can provide a variety of economical online and on-premises consulting services to assist your business to configure, administer, and troubleshoot desktops and handhelds based on Microsoft Windows, macOS/OS X, iOS, Android, or Linux.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.

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    Progent's certified ISA Server consulting experts have extensive backgrounds developing ISA Server-based security installations for information systems with multiple offices, remote users, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your information protection requirements without adversely restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Our Experts Group offers support in key fields including Apple OS integration and applications; Expertise for Linux, UNIX-powered, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Line-of-business and specialized program support; Chief Information Officer, business analyst, and project logistics services; Special program development and deployment; Web site, eCommerce, EDI, and customer information portal design and deployment; SQL management and efficiency consulting; Business intelligence expertise; and Telecommunications systems consulting.

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  • WatchGuard Firewall Network Intrusion Penetration Testing
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    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems.

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