For small office network systems located throughout the state of North Carolina, Progent's Microsoft and Cisco authorized technicians can provide online help and remote troubleshooting to resolve your network problems quickly and cost effectively. Progent has developed enterprise-level skills, sophisticated tools, and support databases to troubleshoot and repair computer network problems without the expense and time delays associated with in-person technical service dispatches.

If your North Carolina business is situated beyond the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local network support choices may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical projects for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but an expert with proven methods for applying those skills to assist with excellent network solutions.

Eliminate Reliance on Freelance Consultants
By developing a partnership with a full-service network consulting and support organization such as Progent as opposed to an individual freelance consultant, you are ensured timely access to experienced professionals whenever you need them. You do not have to be concerned that illness, classes, vacations, or conflicting jobs with different customers will leave you with no help during a crisis.

Collaboration Applications Consulting Services for Teleworkers
Progent can help small and mid-size organizations to deploy collaborative platforms such as SharePoint and Microsoft Teams to enable their teleworkers to engage in positive interaction with fellow workers and customers. For information about ways Progent's experts can help companies to integrate and maintain collaboration technology for at-home workers, go to collaboration software consulting services for at-home workers.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide advanced remote consulting for disaster recovery/business continuity planning, testing, and education to assist you to respond to potential catastrophes, reduce service disruption for your essential network operations, avoid lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity experts can team with your management and IT administration group to perform business impact analysis, identify interdependencies, specify human and physical assets needed to operate your organization, determine business-critical IT functions and specify acceptable recovery times, select hot backup centers, set up secure remote access capability for crucial workers, plan emergency notification mechanisms and define duties for personnel, document a complete recovery and test plan, and provide training for management and technical staff to execute your business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Partner, every Progent engineer has access to the technical and educational resources needed to provide the best IT help available. Progent's IT outsourcing, Technical Response Center Helpdesk, Office 365 integration support, and software programming services allow small and midsize business customers to benefit from the broad range of knowledge associated with the IT departments of large organizations without the high cost and hassle of maintaining a self-sufficient in-house IT staff.

ProSight Data Protection Services Managed Cloud Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery provides small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out about Progent's complete ProSight family of low-cost network monitoring and management services for small organizations.

Cisco Firepower NGFW Series Firewalls Integration Services
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's popular ASA 5500-X security appliances and offer centralized management of modern cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco-certified CCIE firewall experts can help your organization to plan and execute an efficient migration to Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally control network ecosystems that include branch offices, data centers, and cloud resources. For more information about Cisco's Firepower line of Next Generation Firewalls (NGFWs), visit Cisco Firepower firewalls integration expertise.

Temporary Chief Information Officer Support Services
Progent can supply companies with an information management professional who can act as a temporary or part-time Chief Information Officer. This experienced technology officer can provide long-term direction to assist you to integrate appropriate technology to improve business processes so they match better with your business objectives. Your business can develop and implement a well conceived information technology strategy without incurring the expense of a full-time Chief Information Officer. Important services Progent's part-time Chief Information Officer can perform include growth strategies, rationalizing technology budgets, creating models for Return on Investment, reengineering workflows, negotiating contracts with suppliers, establishing security and compliance standards, business impact analysis, streamlining data center administration, patch management, IT asset documentation management, and business continuity planning.

Full Portfolio of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security engineers can help your company to perform comprehensive security evaluations, restore operations quickly from attacks, set up firewalls, configure secure techniques for off-site and mobile access, install spam and virus protection and email encryption, and create a company-wide security plan based on round-the-clock automated network monitoring. Progent's ProSight suite of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for unified endpoint security.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Consulting Expertise for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager is designed to promote top performance and dependable availability for critical applications by offering unified, cross-platform monitoring of IT infrastructure deployed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting group offers advanced online and onsite expertise to help organizations of any size to design, integrate, optimize, enhance and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can help your company to move to Operations Manager 2016 from older versions or from other IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive IT management solution. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate resources based in public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud expertise.

Exchange Server 2010 Migration Support
Progent's Microsoft-certified Exchange 2010 consultants can assist you to manage and troubleshoot your existing Exchange 2010 Server environment or provide the expertise of certified Exchange Server 2016 consultants and Exchange Online specialists to help you determine the value of upgrading to a modern edition of Exchange that offers fast payback by increasing your productivity, cutting the cost of equipment and service, simplifying management, and integrating your vital communications platforms.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR system based on VMware SRM.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security consultants can help businesses of all sizes with any facet of IT security. Progent can implement cost-effective security systems that protect a small business from advanced threats or Progent can design, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, online, and mobile clients sharing network resources distributed over multiple physical sites and public and private clouds.

Planning and Deployment Consulting for Skype for Business Server
Progent's Skype for Business experts can provide remote and onsite expertise for companies of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you create and validate a security strategy for your Skype for Business solution that meets government and industry standards.

Design, Deployment and Support Expertise for System center 2012 R2
Progent's System Center consultants have over a decade of experience configuring, supporting and fixing the key components that make up Microsoft System Center and can help your organization to design, install, support, and repair your Microsoft System Center solution to maximize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also offers System Center 2016 migration consulting to assist you to move to the latest edition of System Center from an older one or from a third-party IT management platform to deliver the benefits of best-in-class provisioning, management automation, security and compliance, plus datacenter and application performance monitoring.

Get in Touch with a Progent Network Consultant
To find out how to get in touch with a Progent network consultant for online or onsite help in #(state), call 1-800-993-9400 or visit Online Computer Support.