For small business network systems located anywhere in the state ofNorth Dakota, Progent's Microsoft qualified consultants can deliver remote phone help and remote troubleshooting to repair your computer network issues fast and cost effectively. Progent has developed enterprise-grade skills, software tools, and support knowledge bases to diagnose and fix IT problems without the cost and delays normally associated with on-site service calls.

If yourNorth Dakotaorganization is situated beyond the larger metro areas such asFargo, Bismark, or Grand Forks, your nearby network support options may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís team of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a varied range of customers. This means you get not only the technical skills needed for the task, but an expert with proven methods for applying those skills to provide affordable network solutions.

At-home Employees Integration Services
Progent has two decades of experience assisting small and medium-size businesses to plan, deploy, tune, manage, and debug information networks that incorporate a remote workforce. To learn about Progent's expertise for remote workers, refer to remote workers services.

Microsoft Virtual Desktop Help
Microsoft's virtual desktop technologies lower the effort needed for IT administrators to deploy applications so they are consistent throughout an entire user base, offer the power to manage access to business information, and enable quick deployment of additional or updated desktops. With Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure behind Remote Desktop Services streamlines desktop connectivity, enhances performance, tightens security, unifies administration, and provides an almost transparent user environment. Progent's Windows Server 2016 engineers can help you to assess the business advantages of Microsoft's desktop virtualization technologies, configure test and on-line deployments, improve your system infrastructure to accommodate virtual desktops efficiently, evaluate and resolve security issues, and train your network administrators to follow industry best practices to gain a fast ROI from client virtualization.

Collaborative Applications Consulting Services for Telecommuters
Progent can help small and mid-size companies to deploy collaborative applications like SharePoint and Teams to enable their at-home workers to benefit from positive teamwork with colleagues and customers. For details about how Progent's consultants can assist companies to install and manage collaboration software for telecommuters, see collaboration technology consulting expertise for telecommuters.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN environments efficiently based on leading practices.

Power BI Solutions
Progent's Power BI consultants can help you to plan, install, manage, update or troubleshoot your Power BI solution. Progent can also assist you to prepare your target data for Microsoft Power BI visualizations. Progent can show you how to implement and administer a local, cloud based, or hybrid network model to run Power BI. For details, see Progent's Power BI solutions.

ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

IP Voice Platforms Expertise for a Remote Workforce
Progent can assist small and mid-size businesses to implement VoIP technology to provide their at-home workforce the benefit of seamless access to the corporate phone network. For information about how Progent's experts can help your telecommuters to configure and troubleshoot VoIP platforms, visit IP voice consulting expertise for at-home workers.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting to assist businesses of any size to plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help you to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

Help Desk Call Center Services for Teleworkers
Progent offers small and mid-size businesses overflow or fully outsourced Help Desk support for offsite workers. For details about Progent's supplemental or comprehensive Help Desk Call Center services for telecommuters, go to Help Desk services for teleworkers.

Comprehensive Support Services for Systems at Colocation Data Centers
There are hundreds of world-class colocation centers in the and larger metropolitan areas throughout the U.S., and Progent's colocation support team can improve your network's fault tolerance and performance by helping you choose a colo facility that addresses the specific needs of your organization including geographic proximity, size, connectivity, affordability, and extra additional features and services. Progentís data center IT services are designed for companies with equipment located at collocation hosting facilities and requiring timely in-person service at the collocation facility as well as online help from Microsoft and Cisco Premier Certified professionals. Progent offers a selection of collocation center support services such as network topology analysis, Windows and UNIX server integration and support, troubleshooting for server and communications networking, development and deployment of fault tolerant configurations, defining and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and planning fault tolerant server cluster systems.

Exchange 2013 Upgrade Consulting
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These enhancements favorably impact vital facets of IT like ease of administration, availability, compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can provide online or on-premises expertise to assist your organization to manage, optimize and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in an on-premises, cloud-based, or hybrid deployment model.

Talk to a Progent Computer Support Expert
To learn how you can contact a Progent computer consultant for online or onsite support, call 1-800-993-9400 or visit Remote Network Help.



An index of content::



  • Microsoft Windows 2003 Support Services
    Windows 2003 Server Online Help

    The experience of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft integration, assures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with designing, deploying, administering and supporting sophisticated IT solutions powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Windows NT.

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    Progent's Check Point Software firewall experts can show you how to design, deploy, and manage firewall solutions that rely on Check Point NGFW security gateways and Check Point's subscription-based SandBlast security services. Progent's consultants can also assist you maintain older Check Point firewalls or migrate smoothly to Check Point's modern firewalls.

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    Progentís Disaster Recovery/Business Continuity consultants have extensive backgrounds assisting small businesses to minimize system downtime by providing affordable remote consulting for disaster recovery/business continuity planning, fault-tolerant network infrastructure, data backup and restore solutions, and transparent system maintenance. Progentís business continuity consultants can help your company to plan and validate an efficient business continuity strategy that matches your business goals and budget. Progentís disaster recovery specialists can help you to architect, implement, and support fault-tolerant technologies such as redundant Internet access, virtualization, clustering, network load balancing, continual online backup, and multi-location hot backup centers.

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    Cisco and Microsoft Certified Expert Reporting Microsoft Azure migration

    Progent can assist small businesses to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and lower hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the benefits and limitations of various cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and to integrate iPhones and iPads and Google Android handhelds.

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  • Antispam Help and Support
    Antivirus Installation support

    E-Mail Guard is Progent's affordable anti-spam and virus defense service that gives small companies world-class protection against spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive suite of web-based spam filtering and virus protection services that ward off email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators track and control their email systems, irrespective of server vendor, hardware technology, or geographic location.

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  • Shared Computer Support Help Desk Integration Services
    Shared Help Desk Support and Help

    Progent provides three basic kinds of Help Desk support : Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your clients instant access to a dependable support resource with extensive experience delivering phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on earning the support Helpdesk a positive reputation as a key contributor to company productivity. Progent's target is to fix and not merely report problems.

  • Exchange 2003 Engineer Engineer Microsoft Exchange
  • Exchange 2010 Upgrade Remote Consulting Exchange Server 2010 Migration Engineer

  • Open Now Security Consultancies Juniper SSG550M Router
    Juniper SSG350M Router Network Consultant

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

  • Exchange 2013 eDiscovery Remote Support Services Microsoft Certified Expert Exchange Server 2013 Engineer
  • Exchange 2019 DLP Support and Setup 24/7 Exchange 2019 Upgrade Support and Integration

  • Anti-Virus Support and Help
    Antispam Support

    Email Guard from Postini provides continually upgraded spam and virus blocking, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini partner and service specialist. If your organization is too small to purchase for a regular Postini license, you can still get the use of Postiniís Perimeter Manager technology through Progentís E-Mail Guard anti-spam and antivirus aggregation offering. Progentís expert e-mail protection consultants can help you develop an email protection strategy that includes spam filtering and virus defense technologies and processes.

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  • Expert Microsoft Certified SCDPM 2012 Security Integration SCDPM 2012 Disaster Recovery Technical Support

  • Protect Juniper Junos CLI
    Juniper Junos Firewall Support

    Progent's Juniper Networks-authorized network engineer can assist you to design and implement Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from outdated devices to current releases. Progent's Junos OS engineers can also offer support for Juniper's flagship network operating system to enable you to streamline the administration and improve the security of your Juniper VPN devices and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that incorporate a mix of Juniper's OS platforms.

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  • Technical Consultant Call Desk Sharing
    Shared Network Support Help Desk Consultant

    Progent's Computer Contact Center Outsourcing Services for desktop support are designed specifically for small businesses who require fast access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to operate within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

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  • 64-bit Processing Services
    64-bit Upgrade IT Consulting

    Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and troubleshoot a system-wide migration to 64-bit server and client OS software and applications. Progent can help you test your 64-bit environment to verify that it handles all of the important 32-bit applications that you intend to keep plus the latest 64-bit editions of applications you wish to install.

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  • High-Availability Branch office Connections Help and Support
    24-Hour High Availability Interoffice Connectivity Specialist

    Progentís high availability inter-site connectivity and fault tolerant system infrastructure engineers can help small businesses create non-stop Interoffice connectivity via fully redundant networks with automatic failover. Progentís Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office networks supported by non-stop EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers affordable 24x7 interoffice networking.

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  • Ubiquiti UniFi Security Gateway Consultants
    Ubiquiti UniFi switch Consultant Services

    Progent offers fast access to the skills of veteran Wi-Fi consultants who can assist organizations to determine the advantages of Ubiquiti UniFi wireless access points for your business and help you to design, install, maintain, and debug your UniFi network. Progent can also conduct a wireless site survey to help you to select, configure, and place Ubiquiti UniFi Wi-Fi APs for your required signal coverage and performance.

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    24/7/365 64-bit Migration Consultant

    Progent's Microsoft-certified engineers can help you design, document, implement, manage, and repair a network-wide migration to 64-bit server and desktop operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it supports all of the key 32-bit applications that you intend to retain plus the latest 64-bit versions of software you wish to install.

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  • Information Technology Consulting Meraki MS 200 Series Switch Meraki Switch and AP Outsourcing
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    Office 365 Exchange Online and on-premises Exchange Remote Technical Support

    Microsoft supports transparent hybrid networks that combine Office 365 and on-premises Exchange systems. This allows you to have some mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on time and on budget.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and troubleshooting Microsoft SCOM solutions and offer companies of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to assist you to remediate serious issues uncovered by SCOM 2012.

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  • Professionals Security Scan
    Security Scan Consultant

    Progent offers small organizations a pair of low-cost security evaluation packages that include, at a preset fee, remotely managed scans of your network security profile which are analyzed by professional security engineers who assess the data collected by the scan, present objective evaluations of your current security vulnerability, and make recommendations for improvements. Progent has developed two complementary network security inventory packages for external and internal security scanning that are priced to meet the budgets of small businesses while delivering enterprise-class evaluations of your IT network's vulnerability to attack.

  • Microsoft Small Business Server 2011 IT Services Microsoft SBS 2008 Help and Support
  • Microsoft Software Update Services Online Troubleshooting 24x7x365 Microsoft Software Update Services Computer Consultant

  • Windows Server 2012 R2 Storage Spaces Integration Support
    Windows Server 2012 R2 Cloud Consultancy

    Progent's certified consultants can help you to assess the business value of Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT support staff, create an enterprise-wide security plan, streamline IT management, help with creating applications, and build and validate a disaster recovery/business continuity plan.

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  • Evaluation Forefront Threat Management Gateway 2010
    Forefront Threat Management Gateway Technology Consulting

    Microsoft ISA 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, VPN, and web caching solution for protecting the Internet-facing networks of any organization against a wide range of attacks. Progent's certified ISA Server support professionals can help you design, rationalize, pilot, implement, customize and support the any version of ISA Server on your network.

  • Microsoft Windows Server Failover Cluster Support Outsourcing Clustered Windows Server 2012 Outsourcing

  • Top Rated System Center 2016 Hybrid Cloud Integration Online Help
    Technology Consulting Services System Center 2016 and Exchange Integration

    Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft Premier network consulting experts. With Progent's affordably priced IT support programs, small businesses can select a basic System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small company information systems world-class reliability, security, and performance.

  • Microsoft and Apple Mac Desktop Setup Consultancy Services Repairing Microsoft and Mac Desktop
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  • Outsourcing ISA 2000 Server Internet Security and Acceleration Server Network Engineer
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    Progent's certified Windows Server 2019 consultants can help your company to plan and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.

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    Progent offers customers the services of consultants who have earned some of the IT industry's most prized credentials. Progent thinks that clients have the right to be sure that their IT service professionals have accredited training plus extensive real-world backgrounds so that Progent's customers can engage Progent's service with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially better vendor support than is offered to non-certified service providers, enabling Progent to deliver clients a better class of computer support. In other cases, recognized certifications such as CISSP or ISSEP for IT security can help corporate clients to demonstrate compliance with regulatory demands by engaging the assistance of accredited IT experts.

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    Progent offers national remote phone support and troubleshooting services for companies who run UNIX or Linux environments or whose IT systems include a mix of UNIX and Microsoft technology. Remote network consulting offers optimum leverage for your information technology dollar by protecting client efficiency and limiting the hours charged for computer analysis and repair. Advanced online access tools and skilled service specialists and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your site. In most of situations your IT problems can be dealt with by telephone or through a mix of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist with the toughest system problems.

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    Progent's certified engineers offers remote and on-premises consulting services to help you to administer, maintain, and repair computers powered by Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, data and identity protection, disaster recovery, remote connectivity, mobile device integration, Wi-Fi network design, and 24x7 network monitoring and alerts.

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    Progent's Cisco-certified CCIE network consultants can assist your business to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone support, and CUCM/CallManager software consulting.

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    Progent's Juniper Networks-certified NetScreen consultants can help you to install and optimize NetScreen 5000 series routers, migrate from older NetScreen products to more current Juniper products, and repair infrastructure problems in all-Juniper or mixed-technology systems.

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