For small company computer networks located in the state of North Dakota, Progent's Microsoft and Cisco qualified engineers can provide remote phone help and remote troubleshooting to resolve your computer system problems quickly and affordably. Progent has acquired world-class expertise, software utilities, and support databases to identify and fix network problems while avoiding the cost and delays normally associated with on-site service calls.
If your North Dakota small business is situated beyond the larger urban areas such as Fargo, Bismark, or Grand Forks, your nearby computer network support choices may be limited in expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís staff of field proven network professionals average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a diverse range of clients. This means you obtain not just the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to provide excellent network solutions.
Online Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides world-class online technical support for Windows and Cisco-based environments anywhere in the U.S. Progent's certified engineers have the expertise to help you to analyze and solve difficult network problems quickly and affordably. The scope of technical expertise offered by Progent's staff of engineers allows them to escalate even the most difficult issues to appropriate subject matter experts as necessary. Whether you need one-time phone support and remote repair or ongoing access to a Helpdesk Technical Response Center, Progent's experts can provide your organization with enterprise-level support without the cost and administrative overhead of running a large internal support organization.
Broad Experience with Microsoft's Leading Server Environments
Progent's group of computer network consulting experts can help large organizations to architect, deploy, and manage major rollouts of key Microsoft technology by providing services such as Microsoft Active Directory configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 configuration, Skype for Business Server planning and deployment consulting and Lync Server 2013 management, plus Microsoft SQL Server 2016 migration and SQL Server 2014 programming. Progent has worked with some of the world's biggest companies to integrate technology based on Microsoft products and can provide branch office technical assistance for enterprises with local offices in the or larger cities throughout the United States.
Oracle DBA Support and Software Development
Progent offers affordable access to an Oracle consultant for Oracle database administration services or an Oracle application developer. Progent can assist your business to create efficient solutions for critical Oracle DBA activities such as database tuning, backup/recovery processes, and database protection, or train your in-house staff to use industry leading practices for streamlining major administration procedures. Progent can also provide the support of a PL/SQL developer to help your company to design, test, troubleshoot, or migrate Oracle-based programs that can range from forms to data-driven web commerce sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper and can also assist you to tune current SQL programs using Oracle's SQL Access Advisor.
Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to plan and implement a WiFi LAN optimized for your environment, providing your business a WLAN that has the coverage, performance, load-handling capability, Quality of Service, security, and roaming capability your business requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed on-premises service. Progentís on-premises survey features onsite inspection, RF and data protection assessment of your current wireless network, evaluation of your buildingís layout, measuring for radio frequency interference, RF propagation modeling, identification of the best placement for customer-requested Wireless Access Points such as Cisco Aironet access points, Meraki access points and Apple AirPort equipment, and a comprehensive report defining the new wireless network.
Planning Consulting Support for SharePoint Server 2013
Progent has been providing SharePoint support since the first product was published more than a decade ago, and Progent has the breadth and depth of IT knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid deployment is most sensible for your company; and pick the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can assist in specific jobs related to your SharePoint 2013 migration.
Progent is a Certified Microsoft Partner
Because Progent is a Certified Partner for Microsoft, each Progent engineer has access to the technical and educational resources required to deliver the best computer help possible. Progent's IT outsourcing, Contact Center, Office 365 deployment expertise, and software programming services allow small and midsize business customers to take advantage of the wide array of skills found in the IT departments of big enterprises without the significant cost and hassle of building and managing a large in-house network support group.
Broad and In-depth Knowledge of Business Networks
Progentís team of over 100 networking experts means clients benefit from the leverage of over a thousand years of combined experience and shared information to fix the most vexing computer problems. Progentís accredited information technology engineers possess the know-how to come up with fixes quickly and implement them cost effectively.
After-hours Remote Technical Support
Progent's economical after-hours online technical support program provides companies 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services available beyond normal work hours include fixing issues with Windows servers, Microsoft Windows desktop support, help with MS Office applications, network and system backup and restore, and fundamental routing and switching support for Cisco technology.
Shared Help Desk Services
Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For details, see Progentís Help Desk sharing services.
Windows Server 2012 R2 Consulting Support
Progent's Microsoft-certified Windows Server 2012 support experts can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT support, staff, create a corporate-wide security plan, streamline IT management, assist with application development, and generate and test a DR/BC plan. If you are considering migrating from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to evaluate the benefits of Windows Server 2016 for your business and plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model.
Progent's Customer Testimonials
Progent has provided online or on-premises technical support assistance to businesses in every state in the country. Many of these customers have indicated their appreciation to Progent through testimonials to the quality of Progent's service personnel. Check out Progent's client testimonials to learn what people have said about the quality of Progent's consulting services
Exchange 2010 Server Migration Help
Progent's Microsoft-certified Exchange Server 2010 engineers can help your organization to maintain and debug your existing Exchange 2010 deployment or give you access to the assistance of certified Microsoft Exchange 2016 consultants and Exchange Online specialists to help you determine the value of migrating to a current version of Exchange that offers quick return on investment by improving your productivity, lowering the expense of hardware and support, simplifying management, and consolidating your vital communications platforms.
Check Point Next Generation Firewall Integration Expertise
Progent's Check Point firewall consultants can help you design, deploy, and manage firewall solutions that rely on Check Point NGFW firewalls and Check Point's cloud-based security services. To learn more about Progent's consulting and support services for Check Point security gateways, visit Check Point Software next generation firewall integration consulting.
Detailed Reporting of Services Delivered
Progent produces complete and detailed documentation of all service work to make sure customers do not feel like a hostage to their IT service provider. Progent sends email documentation of services immediately after completion of each service interaction, and also encloses a printed copy along with monthly invoices. Complete network support documentation makes it less disruptive for clients to move to a different support provider or take on more service responsibilities in house. Good service documentation also give IT managers the visibility needed to evaluate maintenance services and develop more realistic IT expense projections.
Talk to a Progent Computer Consultant
To see how you can contact a Progent computer support expert for online or onsite assistance in , call 1-800-993-9400 or go to Remote Network Support.