For office networks located within the state ofNorth Dakota, Progent's Microsoft qualified technical team members can deliver remote phone support and remote troubleshooting to fix your network systems problems fast and cost effectively. Progent has developed enterprise-class skills, sophisticated tools, and support databases to identify and resolve network problems while avoiding the cost and delays normally associated with in-person technical service visits.

If yourNorth Dakotacompany is situated outside of the larger urban areas such asFargo, Bismark, or Grand Forks, your nearby computer support options may be limited in expertise, or not available during a crisis. This can result in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís staff of network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a extensive range of customers. This means you obtain not only the technical know how needed for the task, but a professional with field proven methods for applying that expertise to provide excellent network solutions.

Power BI Solutions
Progent's Power BI experts can assist you to plan, deploy, manage, update or debug your Power BI solution. Progent can also help you to organize your source data for Microsoft Power BI visualizations. Progent can assist you build and administer an onsite, cloud based, or hybrid network model for Power BI. For details, see Progent's Power BI solutions.

Advanced Project Management Consultants
For enterprise project management support, Progent can provide access to senior IT professionals with decades of background as IT project managers for program development, business technology deployment, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level project managers offer world-class management expertise to assist enterprise customers to follow best practices to make sure strategic projects are completed on schedule and within budget.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP experts offer Cisco UC540 consulting services to assist you to maintain your legacy UC500 VoIP system or design and implement a smooth migration to a modern VoIP solution.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level remote consulting for business continuity planning, validation, and training to help you to prepare for possible catastrophes, minimize service disruption for your vital IT functions, avoid data loss, and meet regulatory mandates and business obligations. Progent's business continuity experts can team with your executive and IT administration staff to provide risk and business impact evaluation, define dependencies, specify the resources required to run your business, prioritize crucial network services and specify acceptable restoration times, qualify hot backup sites, configure secure offsite connectivity for key workers, plan emergency notification mechanisms and define duties for personnel, write a complete recovery and test plan, and train key people to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery experts can assist you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure public cloud.

Temporary CIO Services
Progent can provide companies with an information management professional who can serve as a temporary or part-time Chief Information Officer. This experienced technology executive can offer strategic direction to help you to integrate sensible IT products to improve business operations so they align better with your business objectives. Your company can create and install a well conceived IT strategy without incurring the cost of a full-time senior IT executive. Critical tasks Progent's temporary Chief Information Officer can perform include growth strategies, planning technology budgets, building models for TCO, reengineering business processes, negotiating with vendors, establishing security and compliance standards, monitoring service level agreements, automating data center management, patch control, IT asset documentation control, and business continuity preparedness.

Citrix Virtual Windows Desktop Engineering Support
Progent's Citrix desktop virtualization experts can assist your business to plan, implement, administer, and troubleshoot a virtual Windows desktop and application delivery system by offering Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist your organization to manage and maintain a remote datacenter that features high availability, enhanced protection, and fast disaster recovery. Progent can also help you with other virtualization products from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM Certified cybersecurity management consultants. The Certified Information Security Manager (CISM) committee describes the basic capabilities and international standards of performance that IT security professionals are required to learn. It gives business management the confidence that those who have qualified for their CISM credential possess the background and capability to deliver effective security administration and consulting services.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Certified Partner, every Progent consultant has access to the technical and educational resources needed to deliver the best information technology support possible. Progent's network outsourcing, Call Center, Office 365 deployment support, and application development services permit small and midsize business clients to take advantage of the wide array of skills associated with the IT departments of big companies without the significant cost and hassle of building and managing a large in-house IT staff.

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn about Progent's ProSight family of managed IT services for small organizations.

Palo Alto Networks PA-Series Firewall Planning and Integration Services
Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewalls to provide a modern cybersecurity solution that spans your data center and cloud-based assets and guards any user at any location with any device. To find out more, visit Progent's Palo Alto Networks PA-Series firewall planning and integration consulting.

Microsoft System Center 2016 Consulting Services
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology engineers offer advanced online and on-premises support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small organizations and campus networks to giant data centers and public clouds. Progent can assist you to implement Cisco's rapidly improving switching solutions to realize the speed, scale, resilience, virtualization, data protection and ease of management demanded by your organization. For information about Progent's consulting and support for Cisco's extensive family of Catalyst switches, refer to Catalyst switch consulting and support. For details about Progent's consulting and support for Cisco's Nexus line of data center switches, see Nexus switch consulting and support services. To learn about Progent's support for Cisco Meraki switches, see Cisco Meraki switches integration.

Detailed Reporting of Services Provided
Progent produces complete and meaningful reports of all service work to make sure clients donít ever feel like a hostage to their IT service provider. Progent sends email documentation of services immediately after finishing each support task, and also sends a hard copy along with monthly invoices. Complete network support reporting makes it less risky for customers to move to a different support organization or assume increased service responsibilities internally. Good support reporting also give management the information needed to evaluate maintenance services and produce more realistic network expense projections.

Get in Touch with a Progent Network Support Expert
To find out how to contact a Progent computer support expert for online or onsite help, phone 1-800-993-9400 or visit Remote Computer Help.

An index of content::

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    Progent's business climate will make you a better consultant by improving your information technology skills and increasing the loyalty of your clients. Progent delivers this promise by recruiting the best consulting talent for you to operate with, offering an advanced system infrastructure, running proprietary application utilities to enable the highest level of support, and by optimizing our business models for finding and maintaining clients.

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    If you want to update your production web site, build internal websites for purposes such as HR or worker training, establish a powerful web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and experienced web developers. Progent's experts can also show you how to build and maintain a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to support your web tools.

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    NetApp SnapMirror Consulting

    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with continual replication to deliver fast, zero data loss disaster recovery between sites located as far as 185 miles (300km) away from one another. Progent's roster of seasoned network consultants can help you to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that meets your functional needs and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and verifying your MetroCluster DR solution to verify adherence with industry standards and government mandates.

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    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware.

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  • Consulting Services NetDocuments Solution Design
    Consultancy NetDocs Teleworkers

    NetDocuments (NetDocs) is a cloud-based document management system built for legal workflows. Progent offers remote guidance from NetDocuments experts who can assist your law firm to design, deploy, manage, optimize, or debug a document management system (DMS) environment based on NetDocuments.

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    Online Troubleshooting Office 365 and iPhones

    Microsoft supports seamless hybrid networks that combine Office 365 Exchange Online and local Exchange systems. This allows you to have specific Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is carried out on time and within budget.

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    Progent's certified SQL Server 2019 consultants can assist your organization to assess the business case for upgrading to SQL Server 2019 and can provide rapid remote or onsite access to experts in solution planning and deployment, software programming, database administration, and cybersecurity.

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    Progent offers remote and onsite expertise to assist your organization with any aspect of BI reporting from debugging or enhancing applications to planning and implementing an advanced business intelligence environment. Progent's BI consultants can help you to maintain your existing reporting environment, assist you to migrate reports from a legacy reporting platform to a current solution, and provide as-needed online mentoring tailored to your individual needs. Progentís management reporting professionals can provide experience in all popular BI reporting and visualization tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, and Report Designer.

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    Stealth intrusion testing is a key component of any overall network security plan. Progentís security experts can perform extensive penetration tests without the awareness of your company's in-house network support resources. Stealth penetration testing shows whether existing security defense tools such as intrusion detection warnings and event log analysis are correctly configured and actively monitored.

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    The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting team with practical expertise and in-depth knowledge in designing and integrating cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progentís consulting services can help you with planning, deploying, managing, and supporting Windows Server systems that increase the productivity of your IT network. Progentís consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.

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    Progent offers one-on-one education designed for individuals who want to expand their knowledge of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar classes for macOS and Mac OS X application software.

  • XenServer Professional Citrix Server Management Specialists

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