Fast, Low-cost Online Computer Network Assistance for North Las Vegas, Nevada Small Businesses
For more than two decades, Progent has specialized in providing world-quality computer support services to customers who have small-business budgets. Progent has built a unique support system that features a cost-effective, tightly connected virtual office network, custom remote repair technology, a large team of consultants certified in a wide array of IT disciplines, a Help Desk Call Center operational structure that promotes responsiveness and guarantees follow-through, a worldwide group of on-line service professionals, in-person support options for the majority of most zip codes in the United States, and a company ethos committed to solving network issues in the shortest time and at the least cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network service team. Co-sourcing can save money and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can in addition provide access to certified consultants to help your company to design and implement a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Companies in North Las Vegas, Nevada
Progent's nationwide team of certified support professionals offers support for virtually all facets of information technology found in companies of any size. Areas supported by Progent in and around North Las Vegas include:
Service Delivery Alternatives Available for North Las Vegas, Nevada Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Support Model ensures fast support, comprehensive service records, consistent follow-through, and tight expense control for a range of IT service delivery alternatives that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for new customers to address urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer support services.
- On-site Support
Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Help Desk Call Center Services are intended for all businesses and local governments who need fast and reliable access to an online Help Desk Call Center with effective telephone support, remote troubleshooting tools, and enough technical depth for full problem escalation. Because small and midsize companies typically are constrained by limited information technology budgets and can provide scant management attention for dealing with IT support, Progent's Contact Center Services could be the most cost-effective way to make sure that small business information systems are always up and running. Read more details about Progent's Help Desk outsourcing services.
- Consulting Services
Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system design, virtualization strategies, plus configuration, customization and support for small business applications such as financials, operations, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as site moves and major software migrations, extended projects such as business information application programming and customization, relational database software development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, security, and performance than is feasible using the type of internal data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems are consistently archived and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in an environment that not only delivers the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the multi- OS and non- standardized networks common with smaller businesses, and retains control of the licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote support services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for North Las Vegas, Nevada Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT support allow small businesses to avoid the problems related to over reliance on thinly staffed support organizations or individual consultants.
Teaming with Progent's Experts enables your company to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT services, small businesses sometimes depend excessively on freelance consultants. Though freelance service providers carry lower overhead than larger IT service organizations and can typically charge nominally smaller fees, they are occasionally unable to react rapidly to urgent network problems. If an independent engineer is occupied with different client, ill, on vacation, or in training, the lack of replacement staff may force your company to wait for assistance during an emergency. The more your small business grows, system unavailability or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can evaporate quickly because of lost output. Also, when freelance consultants encounter unfamiliar technologies, the unavailability of a big consulting group to fall back on for advice requires them to learn in place while your business ends up with the bill for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Issues
Many smaller service firms or independent engineers who concentrate on small business IT support are capable of delivering connect-the-dots fixes but lack the background to deal cost-effectively with complicated network environments that have a variety of platforms, many sites, Voice over IP systems, remote clients, interconnected accounting and analytical software, data-driven web sites, and custom business software. Progent's background with global enterprises and Progent's large group of specialists can be valuable to your company because big-company environments are characteristically complicated, integration problems require in-depth understanding of in many technical areas, and reaching an acceptable level of stability, availability, and protection calls for industry-proven processes.
- Build a Solid Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Without a proper architecture, a series of ad hoc repairs commonly get piled on top of a weak foundation. As a business evolves, stability and scalability problems can undermine the success of the organization. These environments require thorough evaluation, intelligent strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to handle critical business requirements and support future expansion.
- Team with Solution Finders, Not Product Vendors
Small companies need direction and education to navigate through an increasingly complex maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This permits Progent to match technical services with the genuine needs of clients. Mixing network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a client.
Get in Touch with Progent
If your North Las Vegas, Nevada business needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).