North Las Vegas, NV Remote Support from Certified Computer Troubleshooting Experts
Progent's computer technical support services can provide your North Las Vegas, NV business budget-friendly and reliable access to enterprise-class computer experts. By delivering network support help when you need it, providing advanced knowledge for critical technologies, offering value-added services such as automated server monitoring, and invoicing only for support you use, Progent gives your North Las Vegas, Nevada business an economical solution for maximizing the productivity of small office networks. If you maintain an onsite system, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to build and maintain a reliable and safe IT system and to have quick access to the experienced support usually restricted to businesses who can afford a sizeable internal information technology staff.
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support group. This can save money and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited consultants to assist your company to plan and implement a sensible cloud strategy.
Key Technologies Supported by Progent for Businesses in North Las Vegas, Nevada
Progent's nationwide group of certified experts offers help for virtually all aspects of network systems found in companies of any size. Technologies supported by Progent in and around North Las Vegas include:
Support Delivery Alternatives for North Las Vegas, Nevada Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough activity records, dependable follow-up, and strict cost control for a range of network support delivery modes that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help clients to analyze and repair network problems without the expense or delay of on-premises service visits. The background of Progent's network engineers allows them to handle the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online network support services.
- On-site Support
Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to give small and midsize companies the optimal solution: in-person support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person service visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about how and why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Contact Center Services are intended for all businesses who require fast and reliable support from a professional Help Desk Call Center with efficient telephone assistance, online troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize businesses usually have tight information technology budgets and can spare scant management attention for handling IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to make sure that business computer networks stay productive. Learn more details about Progent's Help Desk outsourcing services.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, customization and training for small business software such as financials, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive system migrations, extended initiatives such as management information application development and support, relational database software development and DBA services, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of reliability, protection, and performance than is feasible with the type of in-house data center that is practical for the majority of small businesses. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the cost of building and maintaining the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also convenient for clients to transfer to a different support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow companies with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and network management while achieving world-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can support the multi- OS and loosely standardized environments typical of small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced remote consulting to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-certified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for IT information protection and incident reporting.
The scope and size of Progent's engineering team bring a powerful array of benefits to customers trying to maximize the business value of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the forefront of IT service, performing a wide range of IT tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for fixing actual network problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no registration fee and asks no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major bills for quick repairs. An additional advantage of granular pricing is that you are less inclined to permit minor problems to fester until they grow into big problems.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every consultant to each client. The practice of detailing and organizing support activity results in more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Small companies who work with independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Learn more concerning Progent's knowledge transfer services.
In case your North Las Vegas, Nevada company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).