Quick, Low-cost Remote Network Assistance for North Las Vegas, Nevada Small Businesses
For over twenty years, Progent has specialized in delivering world-quality IT support services to clients who have small-company IT budgets. Progent has developed a unique support system that features a low-overhead, tightly connected virtual office network, sophisticated online repair tools, a substantial team of engineers accredited in a broad range of IT practice areas, a Help Desk Call Center service structure that maximizes responsiveness and guarantees follow-up, a worldwide team of remote troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos focused on resolving network issues in the least time and at the least cost to customers.
For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the technical skills of your internal network service personnel. This can reduce expenses and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Business Networks in North Las Vegas, Nevada
Progent provides the support of qualified consultants for all aspects of information technology deployed in small and midsize organizations. Technologies serviced by Progent include:
Support Delivery Options for North Las Vegas, Nevada Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's model for providing network support services is based on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Mechanism ensures rapid response, thorough activity documentation, dependable follow-through, and tight expense control for a range of IT service delivery alternatives that include online repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or delay of on-premises service calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network troubleshooting services.
- Onsite Support
Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small companies the ideal combination: hands-on support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more details about why to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability network design, virtual server solutions, plus integration, programming and support for business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and major system migrations, longer term projects like management reporting software programming and customization, database software development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater degrees of availability, security, and performance than is possible with the type of internal data center that is achievable for most small businesses. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, security and performance is constantly monitored, and systems and data files are regularly archived and available for full and rapid restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition easy for clients to migrate to a different support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow companies with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized networks typical of small businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced remote consulting services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can help with complex security programs like SIEM solutions to help companies comply with business standards and government mandates for network information protection and reporting.
The breadth and size of Progent's engineering team bring a powerful array of benefits to clients wishing to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the front lines of network support, performing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for solving actual network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no sign-up fee and asks no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with king-size invoices for quick repairs. Another benefit of by-the-minute billing is that clients won't be inclined to permit minor issues to fester until they grow into major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to every customer. The practice of documenting and organizing support records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
In case your North Las Vegas, Nevada business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).