Norwalk, CA Online Support from Certified Computer Network Service Consultants
Progent's computer troubleshooting services can deliver your Norwalk, CA business budget-friendly and consistent support from Microsoft and Cisco certified consulting experts. By delivering IT consulting service when you require it, providing advanced knowledge for critical applications, offering unique support such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Norwalk, California business an economical option for maximizing the productivity and profitability of small office information systems. If you run a local system, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to build and manage a robust and secure IT network and to benefit from fast access to the experienced support typically restricted to corporations who can support a sizeable in-house information technology organization.
For larger companies, Progent can provide co-sourcing services to add to the technical skills of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of certified experts to help your business to plan and execute a sensible cloud strategy.
Core Technologies Supported by Progent for Business Networks in Norwalk, California
Progent provides the services of certified consultants for all facets of information technology found in small companies. Products and technologies serviced by Progent's consultants include:
Support Delivery Options for Norwalk, California Companies
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Model ensures rapid response, comprehensive service documentation, dependable follow-up, and tight expense control across a range of IT support delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's online network support services.
- On-site Service
Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site service visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more about why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. To learn more, see Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop network design, virtualization solutions, plus configuration, customization and support for business programs including accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and massive system upgrades, longer term initiatives like management information application development and customization, relational database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as data restoration and virus cleanup.
- Application Hosting
Progent can host critical applications like Exchange Server and MS SQL to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is feasible using the class of internal data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are consistently archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also convenient for customers to migrate to another service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow companies with mixed environments to benefit dramatically on the expense of capital equipment, system support, and IT management while achieving world-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Norwalk, California Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate IT consulting allow small companies to avoid the pitfalls associated with excessive reliance on thinly staffed service firms or independent consultants.
Teaming with Progent allows your business to:
- Avoid Over Reliance on Individual Support Consultants
For network support, small companies often depend heavily on individual engineers. Though freelance support providers have lower expenses than larger IT service organizations and can typically charge nominally lower fees, they are often unable to react quickly to critical situations. If a freelance engineer is busy with different customer, ill, on travelling, or in training, the lack of backup staff may force your business to go without assistance during a crisis. The more your company grows, network unavailability or difficulties with line-of-business applications get more costly. The money you thought you were saving on a freelancer can be eaten up quickly due to lower output. In addition, when freelance engineers encounter new technologies, the lack of a big consulting team to depend on for help forces them to train with the meter running while your company winds up footing the bill for their continuing training.
- Gain Access to Expertise in Sophisticated Information Technology Issues
Many smaller service organizations or freelance engineers who concentrate on small business network support may excel at delivering routine solutions but lack the experience to deal efficiently with complex network configurations with a variety of operating systems, multiple locations, Voice over IP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's large team of specialists can be valuable to your business because big-company environments are inherently complex, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, reliability, and protection calls for enterprise-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small companies typically start with an IT system implemented on a shoestring budget. Without a solid basis, a series of band-aid repairs often get tossed onto of a marginal foundation. As a company evolves, stability and scalability problems can hinder the success of the organization. These networks require proper assessment, intelligent business planning, and in-depth expertise to upgrade to a network environment that will act as the reliable basis to handle critical business requirements and support future growth.
- Work with Solution Providers, Not Product Vendors
Small businesses require direction and education to work through an ever more complex maze of technology alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match technical support with the real interests of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being based on the true needs of a small business.
If your Norwalk, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).