Low-cost Computer Tech Support from Microsoft certified Professionals for Businesses in Norwalk, CA
By offering world-class know-how whenever you need it, providing specialized expertise for key applications, offering innovative services such as virtual server hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables you to increase the competitive value of your information system and minimize support expenses. Progent appreciates that information system security, reliability, and performance are just as important to small businesses as to large enterprises but that small organizations lack the economy of scale to invest aggressively in information networks and internal support staffs. Progent's basic value proposition is that no IT support firm can match Progent's ability to deliver the network support your business needs whenever you require it and at prices you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal network service group. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to assist your company to design and execute your cloud strategy.
Main Technologies Serviced by Progent for Businesses in Norwalk, California
Progent provides the support of certified consultants for all facets of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Support Delivery Options Available for Norwalk, California Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism ensures fast support, thorough service records, dependable follow-through, and strict cost control for an array of network service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person service calls. The experience of Progent's network consultants allows them to handle the majority of network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning how and why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable support from a professional Help Desk with effective phone assistance, online repair tools, and enough technical strength for all needed problem escalation. Because smaller businesses typically have limited IT budgets and can spare scant management attention for handling IT support tasks, Progent's Contact Center Services could be the most cost-effective way to make sure that business information networks are always up and running. Learn more about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, high availability it system design, virtualization solutions, plus configuration, customization and training for business applications such as accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office relocations and major software migrations, extended initiatives like business information software programming and customization, database software development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or emergency response such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of dependability, protection, and recoverability than is feasible using the class of in-house data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can save you the expense of building and managing the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, security and performance is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to transfer to a different service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote consulting support to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Norwalk, California Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network support allow small businesses to sidestep the problems related to over reliance on small service organizations or independent consultants.
Teaming with Progent's Experts enables your company to:
- Prevent Over Dependence on Freelance Consultants
For IT support, smaller businesses often rely excessively on individual engineers. Though individual support providers have lower expenses than more substantial support firms and can typically bill apparently lower rates, they are frequently too busy to react quickly to critical network problems. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the lack of backup personnel may force your company to go without assistance during a crisis. As your company expands, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate fast because of lower productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting group to rely on for advice requires them to train with the meter running while your organization ends up footing the bill for their ongoing training.
- Gain Access to Experts in Complex Information Technology Issues
The majority of smaller service organizations or independent consultants specializing in small company IT support may excel at delivering connect-the-dots fixes but lack the experience to deal efficiently with complicated IT environments that have mixed operating systems, many sites, Voice over IP implementations, remote workers, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can be valuable to your business because big-company networks are characteristically complex, integration issues require thorough knowledge in many technical disciplines, and reaching a high degree of robustness, availability, and protection calls for industry-tested processes.
- Build a Solid Basis for Growth
Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled onto of a marginal structure. As a company evolves, stability and expandability problems can obstruct the productivity of the business. Such environments need proper evaluation, intelligent business analysis, and broad-based expertise to migrate to an IT environment that can act as the solid basis to handle current business needs and ease downstream expansion.
- Team with Solution Consultants, Not Resellers
Smaller businesses need guidance and education to work through an increasingly complicated array of technology options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This permits Progent to match consulting support services with the genuine needs of customers. Combining IT support and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a customer.
How to Contact Progent
In case your Norwalk, California business wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).