Immediate, Low-cost Remote Computer Network Assistance for Norwalk, California Small Companies
For over two decades, Progent has focused on delivering world-quality network support services to customers with small-business budgets. Progent has developed a unique support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of consultants accredited in a broad array of IT practice areas, a Call Center service structure that promotes efficiency and guarantees follow-through, a global group of on-line service experts, on-site support options for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network issues in the least time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for major projects like application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of accredited experts to help your company to design and execute your cloud computing strategy.
Main Technical Areas Serviced by Progent for Business Networks in Norwalk, California
Progent offers the support of certified consultants for all aspects of business network technology found in small companies and local governments. Technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Norwalk, California Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Call Center structure familiar to big IT groups. Progent's Helpdesk Support Mechanism promotes fast support, thorough activity documentation, consistent follow-through, and tight expense control for a range of network support delivery modes that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and fix network issues without the expense or delay of in-person support calls. The background of Progent's network consultants allows them to resolve most network issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote network support services.
- On-site Service
Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service engineers to give small businesses the ideal combination: hands-on service professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including site moves and major software migrations, extended projects such as business reporting software development and customization, relational database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is possible with the class of internal data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can save you the cost of building and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually monitored, and systems are consistently backed up and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also easy for customers to migrate to another service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the multi- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert remote support to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can assist with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government regulations for IT information security and reporting.
The breadth and depth of Progent's engineering team bring a unique set of advantages to customers wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, in the trenches of network support, performing a broad variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for resolving actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big invoices for fast repairs. Another benefit of by-the-minute invoicing is that your company won't be inclined to allow incipient problems to fester until they become major ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every staff member to each client. The discipline of detailing and archiving support activity allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain in-house IT staffs gain when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
If your Norwalk, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).