Low-cost Network Tech Support from Microsoft and Cisco Certified Consultants for Companies in Norwalk, CA
By offering professional support when you require it, providing specialized expertise for key applications, offering innovative services such as virtual data center hosting, invoicing only for help you receive, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the competitive value of your It network and reduce support expenses. Progent appreciates that information system security, reliability, and efficiency are just as important to small businesses as to major enterprises but that smaller organizations lack the economy of scale to spend heavily in computer networks and in-house service groups. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to provide the network support your business needs when you require it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support personnel. This can save money and minimize technical risks for major IT initiatives such as application design and development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.

Progent can in addition provide the services of accredited consultants to help your business to design and implement your cloud computing strategy.

Core Technologies Serviced by Progent for Businesses in Norwalk, California
Progent's group of certified experts offers assistance for all aspects of network systems used by companies of any size. Areas served by Progent in Norwalk include:

Service Delivery Alternatives Available for Norwalk, California Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service records, consistent follow-up, and strict expense control for a range of network service delivery modes that include online repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the expense or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration process for new customers to address emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small businesses the ideal combination: on-premises support technicians when you require them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person support calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who require fast and dependable support from an online Help Desk Call Center with effective phone support, online troubleshooting capability, and sufficient technical depth for full escalation. Since small and midsize businesses usually are constrained by tight IT funds and can provide little management attention for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient option to make sure that business computer networks are always up and running. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network engineering, server virtualization strategies, plus integration, programming and support for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and major system migrations, longer term initiatives such as management reporting application development and customization, relational database software programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications such as Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that support the equipment of many of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are regularly archived and available for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and expandability but that is also convenient for clients to transfer to a different service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can support the mixed- platform and non- standardized environments common with smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help companies meet industry guidelines and government requirements for network data protection and reporting.

The breadth and depth of Progent's consulting staff bring a unique set of benefits to companies trying to maximize the business value of their IT system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the forefront of IT support, performing a broad range of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for solving actual network problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and asks no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size bills for quick solutions. An additional advantage of granular invoicing is that clients will be less inclined to permit incipient issues to fester until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to each client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Norwalk, California company wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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