Norwalk, CA Remote Support from World-class Network Troubleshooting Consultants
Progent's computer technical support services can provide your Norwalk, CA business cost-effective and consistent access to enterprise-class consulting experts. By providing IT consulting service when you need it, offering specialized expertise for key applications, offering unique support such as automated network monitoring, and invoicing only for support you receive, Progent gives your Norwalk, California company an economical alternative for maximizing the productivity of small business networks. If you have a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to create and maintain a robust and safe IT network and to have fast access to the experienced support usually available only to businesses who are able to afford a large in-house IT staff.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal network service team. Co-sourcing can save money and help meet schedules for big projects like software programming, business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can also offer access to accredited consultants to help your company to plan and implement a sensible cloud strategy.
Popular Products and Technologies Serviced by Progent's Consultants for Business Networks in Norwalk, California
Progent's national group of industry certified support professionals provides support for all aspects of network technology used by organizations of any size. Areas supported by Progent in Norwalk include:
Support Delivery Alternatives for Norwalk, California Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Helpdesk Service Model promotes rapid support, thorough activity records, dependable follow-up, and tight expense control for an array of network service delivery modes that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and fix hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to resolve most IT problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's online computer support expertise.
- Onsite Support
Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small companies the ideal combination: on-premises service professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about why to sign up for Progent's in-person network support.
- Phone Support
Progent's Help Desk Call Center Services are designed for small and midsize companies who need fast and dependable access to a professional Help Desk with efficient phone support, online repair capability, and sufficient technical depth for all needed escalation. Since smaller companies usually are constrained by limited information technology budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business computer systems are always productive. Learn more details about Progent's Helpdesk services.
- Consulting Services
Progent provides small companies affordable access to world-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant it system design, server virtualization solutions, plus configuration, customization and training for small business programs including accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including office moves and massive system migrations, extended projects like business information application programming and support, database application programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of reliability, security, and performance than is possible with the type of in-house data center that is practical for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay updated, security and performance is continually tracked, and systems and data files are consistently archived and ready for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of availability and expandability but that is in addition simple for customers to migrate to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow small businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and keeps control of the software in the client's hands so that moving to a new virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online support to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can help with complex security projects like SIEM solutions to help enterprises meet industry standards and statutory regulations for IT data security and reporting.
The breadth and size of Progent's engineering staff offer a powerful array of advantages to companies wishing to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, in the trenches of IT service, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only expert IT help, but also a consultant with proven methods for repairing actual network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big bills for quick fixes. An additional benefit of by-the-minute billing is that customers are less tempted to permit incipient issues to stay unaddressed until they grow into big problems.
Read more about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of detailing and organizing service records allows more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Small companies who work with freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
In case your Norwalk, California business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).