Professional Online Help for Norwalk, California Computer Networks from Certified Consultants
Small companies have traditionally been ignored by major network service organizations. Some small companies permit themselves to become overly dependent on freelance consultants or small consulting organizations who don't have the size or comprehensive skill sets to react quickly or effectively to technical emergencies. Still other small companies resort to giant service firms that employ personnel trained to provide standardized fixes for ordinary issues but who do not have the background and versatility to handle the variety of configurations and lack of standards that characterizes small business information networks.
Progent's time-tested methodology for delivering low-cost and successful network service to small businesses has made Progent one of the top Microsoft-certified IT service firms in the industry. Progent has delivered online support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support team. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.
Progent can in addition provide access to certified experts to help your company to plan and implement your cloud strategy.
Main Technologies Serviced by Progent for Business Networks in Norwalk, California
Progent's group of world-class support professionals provides help for virtually all facets of information technology found in businesses of all sizes. Areas served by Progent in Norwalk include:
Support Delivery Alternatives Available for Norwalk, California Businesses
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for technical support, consulting, and IT management. Progent's model for delivering computer support services is based on the Help Desk structure common to big IT groups. Progent's Contact Center Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-up, and strict cost control across a range of network service delivery options that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup process for first-time clients to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's online computer support services.
- Onsite Support
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: in-person service technicians when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop it system design, virtual server strategies, plus configuration, customization and support for small business applications including financials, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site moves and massive software upgrades, longer term initiatives like management analytics application development and support, relational database application development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition simple for clients to transfer to another support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the software in the customer's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote consulting services to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Norwalk, California Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small companies to sidestep the problems associated with over dependence on thinly staffed support organizations or individual engineers.
Teaming with Progent enables your business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT support, small companies sometimes rely excessively on independent engineers. Though freelance support engineers carry lower expenses than larger IT service firms and can afford to bill nominally lower rates, freelancers are often unable to respond rapidly to urgent problems. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of replacement staff may force your company to wait for assistance during a crisis. As your small business expands, system unavailability or problems with line-of-business programs become more costly. The money you thought you were conserving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers encounter new problems, the lack of a large consulting group to rely on for advice requires them to learn with the meter running while your business ends up footing the bill for their continuing training.
- Have Access to Expertise in Sophisticated IT Issues
Many small service organizations or independent engineers who concentrate on small business IT consulting are capable of providing routine fixes but lack the experience to deal cost-effectively with complex network infrastructures that have mixed platforms, numerous sites, Voice over IP systems, mobile clients, integrated financial and analytical software, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large team of specialists can benefit your business because big-company networks are inherently complicated, support issues require in-depth understanding of in many technical disciplines, and achieving a high level of stability, reliability, and security requires industry-proven leading practices.
- Build a Firm Basis for Growth
Small businesses often begin with a network cobbled together on a tight budget. Without a carefully designed architecture, a sequence of improvised fixes often get piled on top of a tenuous foundation. As a business evolves, stability and scalability problems can undermine the productivity of the organization. These environments require thorough assessment, smart business analysis, and broad-based expertise to migrate to a network infrastructure that can provide the solid basis to meet critical business requirements and support downstream growth.
- Partner with Solution Providers, Not Resellers
Smaller businesses require guidance and insight to work through an increasingly complicated maze of IT options available for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to align technical support services with the genuine needs of clients. Combining IT support and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being driven by the true requirements of a small business.
If your Norwalk, California business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).