Norwalk, CA Online Support from World-class Computer Troubleshooting Professionals
Progent's computer network technical support services can deliver your Norwalk, CA business low cost and dependable support from enterprise-class computer experts. By providing IT support help when you require it, providing specialized expertise for key technologies, delivering unique services such as 24x7 server monitoring, and charging only for support you use, Progent gives your Norwalk, California company an affordable alternative for optimizing the profitability of small business information systems. Whether you run a local datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to create and manage a reliable and safe information system and to have fast availability of the skilled help typically restricted to enterprises who can maintain a sizeable internal information technology staff.
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal network support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application programming, business continuity planning, security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited experts to help your company to plan and implement a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent's Consultants for Business Networks in Norwalk, California
Progent's nationwide team of industry certified consultants provides assistance for virtually all facets of information technology deployed by organizations of all sizes. Practice areas supported by Progent in Norwalk include:
Service Delivery Alternatives for Norwalk, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing network support is based on the Call Center operational structure familiar to big IT support groups. Progent's Contact Center Support Model promotes rapid support, comprehensive activity records, consistent follow-through, and strict cost monitoring for an array of IT support delivery modes that include online troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix network issues without the expense or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's online computer troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online support engineers to give small businesses the best of both worlds: on-premises service technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtual server strategies, plus integration, programming and support for small business software including financials, operations, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as site relocations and massive system migrations, extended initiatives like business analytics application development and support, database software development and DBA services, and web design, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for key applications like Exchange Server and MS SQL to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay current, security and performance is continually tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition easy for clients to migrate to a different service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit companies with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the multi- OS and non- standardized environments common with smaller companies, and keeps control of the software in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Norwalk, California Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT consulting allow small and midsize companies to avoid the problems related to excessive dependence on small support firms or freelance engineers.
Working with Progent's Experts enables your small business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, smaller companies sometimes depend heavily on freelance consultants. Although individual support engineers carry lower overhead than more substantial support firms and can typically bill nominally smaller rates, they are sometimes stretched to far to respond rapidly to urgent situations. If an independent engineer is occupied with another customer, ill, on travelling, or in training, the lack of backup personnel may force your company to go without help in case of a crisis. As your small business grows, system unavailability or difficulties with critical applications become more costly. The money you believed you were saving on a freelancer can evaporate quickly because of lower output. Also, when independent consultants confront new problems, the unavailability of a large consulting team to depend on for advice requires them to learn with the meter running while your organization ends up footing the bill for their ongoing education.
- Have Access to Certified Professionals in Sophisticated Network Issues
Many smaller support firms or freelance consultants specializing in small company IT consulting are capable of providing routine solutions but lack the seasoning to deal efficiently with complicated network infrastructures that have mixed operating systems, numerous sites, Voice over IP systems, mobile clients, interconnected accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's large team of specialists can benefit your company because big-company networks are characteristically complex, support problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of robustness, availability, and protection requires enterprise-tested best practices.
- Build a Firm Foundation for Growth
Small companies typically begin with a network cobbled together on a shoestring budget. Without a carefully designed architecture, a series of band-aid repairs commonly get tossed onto of a tenuous structure. As a company grows, stability and expandability problems can hinder the success of the organization. Such environments need proper evaluation, smart business planning, and broad-based experience to migrate to a network infrastructure that can act as the solid basis to handle critical business needs and support downstream growth.
- Partner with Solution Providers, Not Resellers
Smaller businesses need guidance and education to navigate through an increasingly complex array of IT alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This permits Progent to align technical services with the genuine interests of clients. Mixing network consulting and product selling can lead to a situation where the proposed solution is based on a preselected vendor instead of being driven by the actual needs of a customer.
If your Norwalk, California business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).