For small office network systems located throughout the state ofOhio, Progent's Microsoft certified technical experts can deliver online assistance and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to identify and repair computer network problems without the high cost and time delays associated with onsite service visits.

If yourOhioorganization is located beyond the larger metro areas such asColumbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local computer support options may be limited in expertise, or not available during urgent situations. This can result in a computer network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís team of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical projects for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but an expert with field proven methods for applying those skills to deliver cost effective network solutions.

SharePoint 2019 Server and SharePoint Online Services
SharePoint 2019 offers the modern experience of cloud-hosted SharePoint Online, providing a crossover release between the classic UI of SharePoint 2016 and the modern SharePoint experience. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite consulting, application development, and troubleshooting services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a cohesive information management solution. To learn more, visit SharePoint 2019 configuration and development consulting.

ProSight Network Audits for Evaluating Network Infrastructure Health
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable and more secure AD environment. Both versions also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. For details about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and expandability and is also easy to migrate to another host. Progent's Private Cloud hosting services are built on mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence. Find out about Progent's ProSight family of managed IT services for small and mid-size businesses.

Best Practices Followed by Seasoned Engineers
Many organizations situated far from cities with ample expert consultants resort to poorly trained or inexperienced local consultants for vital computer network support services. This can produce a system that is unstable or inefficient. Progentís staff of Microsoft and Cisco premier consultants average more than a decade of hands-on industry experience, in the trenches of IT support, performing a wide array of technical tasks for a broad mix of clients. Consequently, with Progent you get not only high-level technical skills, but an engineer who follows computer industry best practices in using that knowledge to solve actual information system issues successfully and in a consistent fashion.

Broad and Deep Expertise with Office Networking
Progentís team of over 100 computer network experts means customers benefit from the leverage of more than 1,000 years of combined background and shared information to repair the most troublesome IT issues. Progentís certified network consultants possess the know-how to identify fixes fast and implement them affordably.

Cisco Small Business WiFi Access Points Planning and Support
Cisco's Small Business family of APs are Linux-powered units intended as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE Wi-Fi network consultants offer online or on-premises integration and debugging support to help your organization to plan, implement, upgrade, tune, administer and troubleshoot Cisco Small Business wireless AP deployments of any scale or topology. To find out more about Progent's consulting services for current and older Cisco Small Business 100, 300 and 500 series of wireless access points, refer to Cisco Small Business 100, 300 and 500 WiFi APs consulting.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates software deployment at scale, centralizes security and compliance settings control, keeps track of network resources, guards against corporate data leakage, provides network health reporting, allows secure self service, and offers a common point of control for managing multi-operating system networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help you with any aspect of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.

Data Backup Consultants
Progent's backup and restore experts can provide consulting support for a broad array of products and services that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and workstations plus notebooks and handhelds. Progent supports leading data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers help with Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized organizations as an affordable and fully managed solution for reliable backup/disaster recovery (BDR).

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to help organizations of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

Progent's Integration and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

ProSight Managed Services for Network Monitoring and Management
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, update management, cloud-based backup/recovery, infrastructure monitoring and management, private cloud hosting, and network infrastructure documentation management. To read Progent's eBook about the benefits of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE configuration consultants can help your business to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-connected IP PSTN trunks. Progent can provide affordable online or onsite support to assist companies to migrate efficiently to a modern unified communications environment that offers accelerated return on investment. Progent's certified Microsoft collaboration experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.

Progent's Integration Services for Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that enables small organizations to make the move from the older stand-alone in-house datacenter to the new hybrid networking paradigm that combines both local and virtualized cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consultants can provide budget-friendly online consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible business benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing environment. Progent offers comprehensive project management so you can design and carry out an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Find out about Progent's Office 365 integration with on-premises installations of Exchange and Azure planning and integration consulting services.) Progent can also provide continuing consulting, technical support, and customized training.

Contact a Progent Network Support Expert
To learn how to access a Progent computer support expert for remote or on-premises support, phone 1-800-993-9400 or go to Online Network Help.



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    Lync Server 2013, rebranded Skype for Business, allows businesses of any size to create a manageable and secure communications environment that supports the modern BYOD computing model with instant messaging (IM), presence, web conferencing with application sharing and whiteboard, and both IP and PSTN calling enabled for a broad range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can assist your company to evaluate the advantages of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid topology suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your IT staff and end users. Progent has expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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    The cluster technology built into the high-end versions of MS Windows Server 2008 has been dramatically re-engineered to simplify the installation, setup, and administration of server clusters that provide greater levels of system availability, protection, performance, and flexibility. New or improved features include cluster verification, easier setup and deployment, unified cluster administration, new cluster infrastructure for maximum availability, better protection and quorum models, minimization of failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you evaluate the advantages of failover clusters, plan and execute an installation, train your IT personnel to administer your failover clusters, provide ongoing consulting and technical help services, and create and validate a workplace recovery procedure.

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    E-Mail Guard by Postini provides constantly upgraded spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your business is too small to purchase for a standard Postini license, you can still get the use of Postiniís Perimeter Manager technology through Progentís E-Mail Guard antispam and virus protection aggregation program. Progentís certified email security professionals can help you create an email safety plan that includes spam filtering and anti-virus technologies and processes.

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    Progent's Microsoft-Certified SQL Server engineers can provide an array of services to assist small businesses to plan, configure, manage, and troubleshoot Microsoft SQL 2008 systems in order to realize the optimum competitive advantage from this state-of-the-art information management platform. In addition, Progent offers consulting expertise for network infrastructure, enterprise-wide security, and application programming to optimize the business benefit of your IT investment.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a DR solution based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum arbitration point.

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    With virtual servers, companies can run multiple virtual servers on one actual server. Virtualization technology enables businesses to gain all the advantages of server segmentation, but without the expense associated with purchasing additional server hardware. Virtualization is also the enabling technology for private clouds, which provide important benefits including reducing the costs of hardware, facilities, and administration while enhancing information security, system reliability, and recoverability. Other key server management technologies are server monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management specialists can assist you in all areas of server consolidation and administration to enable your company to contain expenses and conserve time.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies more than a quarter century of experience helping manufacturing and service organizations to simplify complex supply chains and streamline critical business processes in order to get products to market quickly and adhere to customer commitments dependably. Progent offers the expertise of an ERP specialist with over two decades of experience with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite consulting that spans from occasional advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, customization, CPQ, web site integration, debugging, ETL, Office 365 integration, training, and database administration.

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