For small office computer networks located throughout the state of Ohio, Progent's Microsoft authorized engineers can provide online support and troubleshooting to fix your computer system issues fast and cost effectively. Progent has acquired world-class skills, software tools, and support databases to diagnose and resolve computer network problems without the cost and time delays normally associated with on-site service visits.

If your Ohio organization is situated beyond the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby network support options may be limited in skills, or not available during a crisis. This can result in a network that is unusable or causing productivity loss due to technical problems persisting for too long. Progent’s team of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical projects for a varied range of clients. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to provide excellent network solutions.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento can be used for piloting line-of-business applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers without sufficient in-house resources to configure effective test systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital network projects on schedule.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, each Progent support expert has access to the technology and educational resources needed to deliver the best computer help possible. Progent's outsourcing, Help Desk, Office 365 deployment expertise, and application development services permit small and midsize business clients to take advantage of the broad array of knowledge associated with the IT departments of big companies without the significant cost and distraction of building and managing a self-sufficient in-house IT team.

Disaster Recovery/Business Continuity Planning Help
Progent can provide high-level online consulting for business continuity planning, validation, and education to help you to prepare for possible disasters, reduce service disruption for your most critical IT functions, eliminate data loss, and meet regulatory mandates and contractual requirements. Progent's business continuity experts can work closely with your executive and network administration staff to perform risk and business impact analysis, identify dependencies, specify human and physical assets needed to run your organization, determine business-critical network services and define acceptable restoration times, select colocation sites, configure safe remote connectivity for crucial workers, implement emergency notification systems and define responsibilities for staff, write a complete recovery plan, and train management and technical staff to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's Azure public cloud.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere-powered virtualization solution for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere consulting team offer world-class knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.

Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service IT consulting and support firm such as Progent as opposed to an individual freelance consultant, your company is ensured timely access to capable professionals whenever you require them. You no longer have to worry that illness, training, time off, or conflicting priorities with different customers will cause you to be with no support during an emergency.

Cisco Unified Communications Manager and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, is the heart of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express offer a location-independent IP-PBX by integrating closely with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM and CallManager consultants can assist with any facet of Unified CM setup and debugging in areas that include integrating Cisco VoIP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing UCS server clustering systems for high availability, and integration with Exchange Server and Skype for Business.

Business Intelligence Reporting Consulting and Troubleshooting
Progent’s BI reporting experts offer remote and on premises expertise to help your organization with any facet of business intelligence reporting from troubleshooting or enhancing applications to designing and deploying a comprehensive BI solution. Progent's management reporting experts can assist you to maintain your existing reporting system, assist you to upgrade reports from an outdated reporting product to a current one, and provide custom online mentoring tailored to your specific requirements. Progent’s business reporting professionals can provide experience in the leading BI reporting tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Juniper Consulting Services
Progent's Juniper-authorized network consultants can help you to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to enable your business to streamline the management and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help organizations maintain environments that incorporate a mix of Juniper's software platforms.

Microsoft Azure Integration Consulting
Progent's Azure planning and integration experts can help you with any phase of Azure cloud integration including needs definition, prerequisites evaluation, system architecture, pilot testing, deployment, centralized management, performance optimization, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to set up and debug firewall appliances and VPN connections so your users can safely connect to Azure services, and Progent's Microsoft-certified consultants can help you set up critical Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help you to set up a hybrid environment that transparently combines physical datacenters with Azure-based resources.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and Cisco CUBE configuration consultants can help your business to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent can provide affordable remote or on-premises support to assist companies to migrate smoothly to a productive unified communications network that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

Windows Server 2012 R2 Integration Services
Progent's certified Windows Server 2012 support experts can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, team, develop an enterprise-wide security plan, streamline network administration, help with creating applications, and generate and validate a DR/BC plan. If you are thinking about moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can assist you to evaluate the value of Windows Server 2016 for your environment and design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

SharePoint Server 2016 Migration Consulting
SharePoint Server 2016, designed for local installations of the SharePoint content management platform, supports deep integration with SharePoint Online and Office 365 to enable hybrid environments that transparently unify on-premises and cloud-based infrastructure and services. Other improvements include rapid provisioning with the new MinRole feature, increased scale, faster performance, tighter security and compliance, advanced analytics via Power BI support, and a more engaging client experience for collaboration. Progent's Microsoft-certified SharePoint consultants can provide economical online and on-premises expertise, software development, and technical support support for businesses of all sizes who intend to upgrade to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint. To find out more, visit SharePoint Server 2016 Migration and Hybrid Integration Consulting Services.

Cisco Unified Messaging and Collaboration Consulting
Progent offers online or onsite help from a certified CCIE specialist to assist your business to design, install, administer and repair unified communications environments based on Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth backgrounds helping companies of all sizes to build advanced collaboration solutions by delivering services such as Unified Communications Manager and CallManager planning and deployment, Voice over IP and video phones setup, and wireless VoIP phone solutions. Progent's consultants can help you with Cisco's extensive portfolio of UC applications such as Jabber, WebEx, Unity Express, Cisco Unified Contact Center, and Unified Mobility.

Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and migration services for Windows 10 provided by Progent's consultants include Return on Investment analysis, project coordination, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, data and identity security, automated deployment and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and ongoing technical help.

VMware NSX Virtual Networking
VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly restore the entire logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to plan, deploy, test and manage a DR system based on VMware SRM and VMware NSX.

Talk to a Progent Network Consultant
To find out how you can contact a Progent network support expert for online or onsite expertise in , phone 1-800-993-9400 or visit Online Computer Help.