For office network systems located anywhere in the state of Ohio, Progent's Microsoft and Cisco authorized professionals can deliver phone help and troubleshooting to resolve your computer system troubles fast and affordably. Progent has developed enterprise-grade expertise, sophisticated tools, and support knowledge bases to diagnose and repair computer network problems while avoiding the cost and delays associated with onsite technical service visits.

If your Ohio company is situated beyond the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local network systems support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical problems persisting for too long. Progent’s staff of field proven network professionals average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a varied range of customers. This means you get not only the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to deliver excellent network solutions.

Online Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progent’s Technical Response Center provides expert remote technical support for Microsoft and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and resolve complex network problems rapidly and affordably. The scope of information technology expertise offered by Progent's staff of engineers allows them to escalate even the most challenging problems to appropriate subject matter experts as required. Whether you need one-time phone support and remote troubleshooting or ongoing access to a Helpdesk Technical Response Center, Progent's consultants can provide your organization with enterprise-level expertise without the cost and management hassle of maintaining a big internal IT organization.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network. Find out about the complete ProSight series of affordable network monitoring and management services for small organizations.

Amazon Web Services (AWS) Integration Consulting
Progent's Amazon AWS integration experts offer cost-effective online support to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-based or hybrid networking models that seamlessly incorporate Amazon AWS services. Progent offers occasional support or Progent can deliver project management outsourcing or co-sourcing services to help you migrate efficiently to the Amazon AWS cloud platform.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-powered virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent's VMware vSphere and NSX consultants offer world-class expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

SQL Server 2012 Consulting
Progent can provide the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application developers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and certified data security consultants to assist your business to manage your SQL Server 2012 environment and configure a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist you to migrate to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Exchange 2013 Migration Services
Exchange 2013 includes significant enhancements to the functionality of Microsoft Exchange Server 2010 and delivers important new features as well as a revamped architecture. These improvements affect key areas including ease of administration, availability, security and compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can deliver remote or on-premises support to help you manage, tune and debug your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date version of Exchange Server in a local, cloud-hosted, or hybrid deployment.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting services to help organizations of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Spam/Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out about the complete ProSight family of value-priced network monitoring and management services for small and mid-size organizations.

Remote Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a selection of Network Support Packages based on the advanced problem solving capabilities of System Center Operations Manager, a cutting-edge network management software solution that monitors the reliability, performance and security of your IT system and detects anomalies before they can disrupt your network. To provide additional insight concerning the performance and stability of your system environment, Progent can help you integrate and operate leading network monitoring software based on the Linux operating system.

Citrix Certified XenServer Virtualization Consulting
Progent's Citrix certified XenServer virtualization consultants can assist your company to understand the strategic advantages of XenServer as well as additional Citrix products, and can assist you to plan, test, execute, troubleshoot, and support a XenServer solution. Progent can in addition assess your existing Citrix technology environment and show you how to enhance resource utilization, responsiveness, security and compliance, availability, and recoverability.

Talk to a Progent Network Support Expert
To find out how to contact a Progent computer support expert for online or onsite expertise in , call 1-800-993-9400 or go to Online Network Support.