For business network systems located anywhere in the state of Ohio, Progent's Microsoft authorized technical team members can deliver online assistance and remote troubleshooting to repair your computer system problems quickly and cost effectively. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to diagnose and fix computer network problems while avoiding the expense and time delays normally associated with in-person service visits.

If your Ohio small business is situated outside of the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer support options may be limited in technical expertise, or unavailable during urgent situations. This results in a network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent’s team of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a diverse range of customers. This means you obtain not only the technical skills needed for the job, but a consultant with field proven methods for applying that expertise to provide efficient network solutions.

Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Some of the popular online Cisco router consulting services available from Progent are configuring domain name, DHCP, routing maps, logging, and user accounts; setting up iBGP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; setting up and confirming failover; fixing VPN tunnel and routing issues; making a network diagram and documenting router setup; plus security and availability planning.

Juniper and NetScreen Consulting and Support
Progent's Juniper-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated products to current releases. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to enable your business to streamline the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platformS and can help organizations maintain networks that incorporate a combination of Juniper's software platforms.

Microsoft Dynamics NAV Consulting
The most recent release of Microsoft Dynamics NAV ERP includes several new features such as tailored Role Centers, enhanced business intelligence and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV consulting professionals can provide custom programming, configuration and troubleshooting support to enable you to benefit from MS Dynamics NAV. Progent’s consultants can assist you to connect MS Dynamics NAV ERP software to additional systems and programs. Also, Progent can help your organization to create and utilize data warehouses so you can enhance your understanding of your business, acquire more customers, expand your marketing strategies, and build productive partnerships.

Integration Help for Office 365 Applications and Services
Office 365 is Microsoft's expanding suite of client productivity apps and cloud services available on a subscription basis. Office 365 programs and cloud services are offered in a variety of product bundles intended for customers from individuals and home offices to global enterprises. Progent can provide fast and easy online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist you to evaluate the many subscription options offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent's Office 365 integration consultants support cross-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also assist you to create and maintain hybrid solutions that seamlessly combine on-premises and cloud-based products and services.

Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), previously known as CallManager, operates as the center of Cisco's collaboration solution. CUCM and Unified CM Express (CME) provide an advanced IP-PBX by integrating tightly with applications that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM experts can help with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco Voice over IP phones and video phones, designing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, creating UCS server failover solutions for high availability, and integration with Exchange and Skype for Business.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is an important qualification that signifies expertise in IS security audit and control. Certified by ANSI, the CISA accreditation has candidates undergo a comprehensive test given by the ISACA professional association. Progent offers the expertise of a CISA-qualified network security audit professional able to help businesses in the areas of IS audit process, information technology governance, network assets and architecture lifecycle, information technology support, protection of data assets, and disaster recovery preparedness.

Wi-Fi Site Survey
Progent’s Wireless Site Survey assists you to design and install a Wi-Fi wireless LAN adapted to your environment, providing your business a WLAN that delivers the reception, performance, capacity, Quality of Service, data protection, and roaming ability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service. Progent’s onsite wireless survey includes physical inspection, RF and data protection audits of your existing WLAN, analysis of your site's floor plans, testing for radio frequency interference, signal propagation modeling, selection of optimum placement for client-requested Wireless Access Points including Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort devices, and a detailed report defining a new WLAN.

Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco wireless controller consultants can assist your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller technology. Progent can provide expertise for hardware-based and software-based wireless controllers and can assist you to decide which version is appropriare for your wireless solution. For Wave 2 wireless controllers from Cisco, Progent offers Cisco 3504 wireless controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller support.

Consulting and Support Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have over 10 years of experience designing, implementing, enhancing and fixing SCOM solutions and offer organizations of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and tune SCOM 2012 management packs according to best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or onsite technical support to help you to remediate critical problems detected by SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

Comprehensive Documentation of Services
Progent produces complete and meaningful documentation of all service work to make sure customers do not feel like a hostage to their IT service provider. Progent sends e-mail documentation of support activity shortly after completion of each support interaction, and also sends a hard copy along with monthly billings. Complete IT support reporting makes it easier for customers to move to a new support organization or assume more service duties in house. Complete support reporting also provides management the visibility required to assess the quality of support services and produce more realistic network budgets.

Dynamics GP (formerly Great Plains) Consulting Services
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, supports popular handheld devices, permits single sign-on with Microsoft Azure AD, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants offer the depth and breadth of knowledge and hands-on experience to resolve the critical technical and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.

Contact a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for online or onsite support in , call 1-800-993-9400 or go to Remote Computer Support.













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