For small company networks located anywhere in the state ofOhio, Progent's Microsoft and Cisco qualified professionals can deliver online assistance and remote troubleshooting to solve your computer network problems fast and affordably. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to identify and resolve network problems while avoiding the expense and delays normally associated with on-site technical service visits.

If yourOhiosmall business is located beyond the larger urban areas such asColumbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer support options may be limited in skills, or not available during urgent situations. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís team of expert network professionals average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a varied range of customers. This means you obtain not only the technical skills needed for the job, but a professional with proven methods for applying those skills to provide cost effective network solutions.

Disaster Recovery/Business Continuity Planning Support Services
Progent offers advanced online consulting for disaster recovery/business continuity planning, testing, and education to help you to prepare for possible disasters, reduce service disruption for your most critical network functions, avoid data loss, and comply with examiners' letters and contractual obligations. Progent's business continuity experts can work closely with your executive and network administration staff to provide business impact evaluation, define dependencies, identify human and physical resources needed to run your organization, determine business-critical network services and specify allowable restoration times, qualify hot backup centers, configure secure offsite access capability for crucial employees, implement notification mechanisms and define duties for staff, document a comprehensive recovery plan, and train management and technical staff to carry your agreed upon plan. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery/business continuity experts can help you to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure cloud.

Network Consulting for Local Governments
Progent has extensive experience delivering a full-spectrum of online IT support and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing expert online IT consulting and has delivered IT solutions to clients in every state. Progent's remote information technology support for local governments eliminates travel expenses and resolves problems more quickly than on-premises support.

Juniper Networks Consulting Services
Progent's Juniper Networks-certified network engineers can help your company to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued products to current versions. Progent's Junos OS consultants offer support for Juniper's premiere network operating system to help your business to simplify the management and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can assist you maintain environments that include a mix of Juniper's software platforms.

Power BI Solutions
Progent's Power BI consultants can help your business to design, install, manage, update or troubleshoot your Power BI environment. Progent's database experts can help you to organize your target data for Microsoft Power BI reports and dashboards. Progent can show you how to build and administer an on-premises, cloud based, or hybrid environment for Power BI. To learn more, visit Progent's Power BI integration services.

MySQL Software Programming and Database Administration Services
Progent's MySQL software developers and database administrators offer cost-effective remote DBA or application programming services and can assist organizations of all sizes to integrate and maintain MySQL in a robust network infrastructure that provides high levels of performance, expandability, and protection. Progent also has experience helping companies port applications from Oracle to MySQL.

Exchange 2016 Upgrade Support
Progent's MS Exchange 2016 migration consultants can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including planning HA architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

Amazon Web Services (AWS) Migration Consulting Services
Progent's Amazon AWS cloud planning and integration consultants can provide affordable remote consulting to help companies to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN connections and can help you deploy cloud-centric or hybrid ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide occasional support or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move efficiently to the Amazon AWS cloud platform.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and VMware vCenter for managing larger environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a wide array of consulting services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup. For more information, go to Altaro VM Backup Consulting.

MS SQL Server Software Development
Progent's SQL Server developers can assist you to create and maintain database applications based on the SQL Server database platform. Progent adheres to industry best lifecycle management practices to create scalable, easy-to-manage SQL Server applications and knows how to work with a client's management to complete projects in a cost effective and affordable way. Progent for can assist your company to create SQL Server applications by offering a wide array of professional support services including specification of features and scope, logical and physical modeling, data migration, T-SQL coding, software configuration, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering, reusable schema, replication solutions, security and compliance, and fault tolerance.

Affordable Network Support Solutions
Many small businesses utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the identical task than an experienced IT professional. As an example, billing 30% less per hour, but taking three times longer for the same task is hardly a deal. Even worse, a poorly designed or implemented IT environment that is undependable and difficult to manage or expand can cost an organization many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies across the United States indicate the efficiency of Progent's support model and the expertise of Progent's team of IT professionals.

WatchGuard Firewall Integration Consulting
Progent's WatchGuard experts can show you how to integrate WatchGuard Firepower Firewall/VPN security appliances that align with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate to modern WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard firewalls, refer to WatchGuard firewall integration expertise.

IP Voice Integration Consulting Services for An At-Home Workforce
Progent can assist small and mid-size businesses to set up VoIP technology to give their at-home workers the benefit of transparent access to the corporate phone network. To learn about how Progent's consultants can assist your teleworkers to deploy and debug IP voice technology, refer to VoIP consulting services for teleworkers.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer remote or on-premises support to assist organizations of any size to design, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide advanced support for the products, technologies and services that make up building a cohesive Cisco Jabber collaboration solution such as Cisco network devicesand management software, Microsoft Office applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration solution.

Contact a Progent Network Consultant
To find out how to contact a Progent network consultant for remote or on-premises support, call 1-800-993-9400 or visit Online Computer Help.



An index of content::

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    Progent's Network Helpdesk Outsourcing Support Services for desktop technical support are intended especially for small organizations who require immediate access to a Help Desk Service Center with expert phone support and effective escalation capability but who have to operate within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.

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