For business networks located throughout the state of Oregon, Progent's Microsoft authorized engineers can provide online support and troubleshooting to repair your network systems problems fast and affordably. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to identify and repair IT problems without the cost and time delays associated with on-site technical service visits.
If your Oregon organization is located outside of the larger metro areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your local computer network support options may be limited in technical expertise, or unavailable during an emergency. This can result in a network environment that is unstable or causing wasted time due to technical problems continuing for too long. Progentís group of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.
Disaster Recovery/Business Continuity Planning Consulting Services
Progent can provide high-level remote consulting for business continuity planning, validation, and training to assist your company to prepare for possible catastrophes, minimize service disruption for your vital IT functions, eliminate lost information, and comply with examiners' letters and business requirements. Progent's business continuity consultants can team with your executive and IT support group to perform business impact evaluation, define interdependencies, specify human and physical assets required to operate your organization, determine key IT services and specify allowable recovery times, qualify hot backup sites, configure secure offsite connectivity for key employees, plan emergency notification mechanisms and assign duties for personnel, write a comprehensive recovery plan, and provide training for key people to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery experts can show you how to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's Azure public cloud.
Full Portfolio of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can assist your company to perform comprehensive security assessments, restore operations rapidly from attacks, set up firewalls, set up safe techniques for remote and mobile access, install spam and virus protection and email encryption, and create a corporate-wide security plan based on round-the-clock automated monitoring. Progent's ProSight suite of remote security monitoring services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for unified endpoint protection.
Project Server Setup and Support
Progent's certified Microsoft Project Server and Project Online experts offer advanced remote and on-premises support services for Microsoft Project Server as well as for all Microsoft products that work in conjunction with Microsoft Project Server. Services offered by Progent include Project Professional and Project Web App planning and support, SharePoint Server 2013 design and configuration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 management,Excel and Microsoft Office 365 Excel application support, and Office PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE consultants to assist you to optimize your environment to support local, branch office, at-home, and mobile workers so that they can utilize Microsoft Project Server to work together securely and efficiently. Progent's security consultants can assist you to plan and enforce security workflows that protect important business data without interfering with the efficient exchange of authorized data.
Online Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote support for Windows and Cisco-based networks Nationwide. Progent's certified engineers have the expertise to assist you to analyze and solve complex network problems quickly and cost effectively. The scope of technical expertise offered by Progent's team of engineers allows them to escalate even the most difficult problems to appropriate subject matter experts as required. Whether you need occasional phone support and online repair or continuing availability of a Help Desk Technical Response Center, Progent's consultants can provide your small business with enterprise-level expertise without the high cost and management hassle of maintaining a large in-house support organization.
Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, each Progent consultant has access to the technology and educational resources required to provide the best computer support possible. Progent's IT outsourcing, Help Desk Call Center, Office 365 integration support, and software development services permit small and midsize business clients to take advantage of the broad array of skills found in the IT departments of large organizations without the significant cost and distraction of maintaining a large in-house network support staff.
Microsoft Exchange Server 2016 Migration Support Services
Progent's Microsoft Exchange Server 2016 consultants can help your business in all phases of your migration to Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your VMs, databases and logs; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Live Online Training for Popular Desktop Apps
Progent offers live online training for popular client software. Progent's Webinar training covers areas that include Office 365 Excel and Power BI reporting, Office 365 Word VBA macro programming, Publisher co-editing, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Webinar-based training offers the advantages of traditional classroom seminars, including immediate interaction between clients and teachers, but eliminates the expenses of travel and the challenge of trying to accommodate the availability of multiple students.
Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network customized for your facilities, offering you a WLAN that has the reception, performance, capacity, QoS, data protection, and roaming ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed onsite service. Progentís on-premises survey includes onsite inspection, RF and security audits of your current wireless network, analysis of your site's layout, measuring for radio frequency contention, signal propagation modeling, selection of the best placement for customer-requested WAPs such as Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report describing the new WLAN.
Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects vital company data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to assist you to design, configure, manage and repair a backup and disaster recovery system built on Barracuda technology. For details, see Barracuda Backup and disaster recovery consultants.
Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The new Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more performance than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your company to plan, deploy, optimize, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft System Center 2016 Consulting Services
Microsoft System Center 2016 delivers important improvements for managing hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
Exchange Server 2013 Upgrade Services
Exchange 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and introduces important innovations plus a redesigned architecture. These enhancements affect vital facets of IT like manageability, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can deliver remote or on-premises support to assist your organization to administer, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date version of Exchange Server in a local, cloud-hosted, or hybrid deployment.
Contact a Progent Network Support Expert
To find out how to contact a Progent computer support expert for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.