Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most popular solutions for maintaining location-independent connectivity to email, scheduling, web applications, and other critical business information. Progent offers Oakland, California companies the expertise of BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone platform.

As the sophistication of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the standard for businesses of all sizes, effective deployment and support of BlackBerry solutions has become more difficult. To deal with areas like security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small organizations often resort to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the need for an in-house BlackBerry technology expert and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, combined with Progent's proven online service delivery capabilities, gives small businesses an economical solution for incorporating BlackBerry products seamlessly into their information system.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools so you can track and support BlackBerry devices across your company, define security policies that make sense for your company, customize mobile applications, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services


Consulting Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry wireless handsets, providing a centralized solution for controlling key jobs like smartphone deployment, upgrades, and deactivation and providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server offers a variety of security capabilities starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in adjusting degrees of protection to match the specific needs of your mobile network. Progent's BlackBerry authorized engineers can assist your company to choose advanced security functions and enable them wirelessly. Examples of these wirelessly selectable security features are:

  • Disable a BlackBerry smartphone
  • Wipe information from a lost smartphone
  • Disable Bluetooth functionality
  • Enable built-in protection against malware

BES Server also offers versatility in determining how to prevent mobile users from installing or executing unsafe or unauthorized software. Progent can help you to choose protective processes such as:

  • Specify exactly what programs are allowed on the device
  • Prevent external software from allocating persistent storage on the BlackBerry device
  • Select which resources third-party programs can access on the smartphone
  • Restrict the types of connections external programs running on the BlackBerry device can initialize
  • Prevent all external programs from being installed or run on the BlackBerry smartphone

Professional RIM BlackBerry Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are available by phone to provide prompt assistance to companies in the Oakland region or throughout the state of California. Progent's seasoned online consulting team has helped businesses resolve network issues and reduce support expenses in every state in the U.S. and built a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a broad selection of issues associated with RIM BlackBerry products including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, repair, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs analysis, solution design, deployment strategy and implementation, performance tuning, design of a fault-tolerant environment, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help you to determine which management approach and equipment match your needs, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software versions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can help your company to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Assistance from a BlackBerry-Certified Specialist
To get in touch with Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.