Consulting Support Services for BlackBerry Technology
BlackBerry ConsultantsBlackBerry mobile smartphones were at one time among the most successful solutions for achieving location-independent connectivity to email, calendars, web applications, and other vital business information. Progent offers Oakland, California businesses support from BlackBerry-certified experts who can assist businesses to manage their BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the sophistication of small business networks has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the standard for companies of all sizes, effective deployment and support of RIM BlackBerry solutions has become increasingly difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small organizations often turn to outside consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry solutions economically and efficiently, doing away with the necessity for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their IT network.

Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up streamlined administration utilities so you can track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered rapidly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
(510) 300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
(925) 362-2400 Walnut Creek Network Support Services

Consulting Help for BlackBerry BES Server
Research in Motion's advanced solution for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, Lotus, or Novell GroupWise clients to send and receive messages that stay encrypted in transit to provide maximum security. BES Server also streamlines a wide selection of crucial management jobs ranging from BlackBerry deployment and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified engineers can show you how to use BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control client settings with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to perform important procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability infrastructure based on VMware
  • Deploy BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and report on the health of your solution

Progent's Online BlackBerry-premier Consulting Services is Quick and Economical
For companies in Oakland, California who need fast and affordable help from a qualified RIM BlackBerry support professional, Progent delivers efficient online assistance from a veteran support staff who have delivered network solutions to companies in every state in the country. (See Progent's customer testimonials.)

Remote support eliminates travel costs and lets engineers fix technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry technologies and offer expert support in areas including troubleshooting synchronization problems, configuring BlackBerry BES Server, and designing a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks including troubleshooting enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, configuring wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help you to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network needs analysis, system architecture, deployment planning and execution, performance tuning, design of a fault-tolerant environment, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to create a wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which management approach and physical components match your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
If you wish to ask Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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    Progent's expert solution designers and software developers can assist your business to build enhancements to Microsoft Dynamics GP/Great Plains that support the special needs of your business without losing the benefits of Windows integration and connectivity. Progent can also offer expertise with a variety of software development tools that can be utilized to build user-interface and data integrations with Microsoft GP. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's Microsoft-certified Intune consultants can help your company to understand the business case for adopting Intune for administering your portable computers including laptops, smartphones, and tablets powered by Windows, iOS, and Android. Progent can assist you to configure policies, plan and deploy pilot systems to confirm the benefits of Intune for your network, install Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Microsoft Intune deployment.

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    In addition to providing the expertise of Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV, Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, upgrade assistance, and 1-on-1 or group webinar training customized to meet your specific needs. Progent's consultants also can help you build and maintain a secure, reliable network foundation to run your ERP, MRP and accounting applications.

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues.

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