Immediate Online Technical Support for Oakland California Networks
Fast Online Consulting for Oakland NetworksFor organizations located in Oakland California, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value because they have the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. This lowers immediate expenses because solutions accumulate minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is especially important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor repairs manage to turn into major bills. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies that promote the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to interface to your company's network without violating corporate security.

Progent's powerful technical support reporting system stores comprehensive histories of the service that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help rendered to each Progent customer by every engineer. This database of problems and repairs is structured as a readily exploitable support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available other extensive support databases and permit fast access to vendors' in-house engineering staff so Progent's remote service specialists are able to come up with the best solutions promptly.

Online support available from Progent to clients in Oakland California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced network experts offers your workers in Oakland California immediate contact with a reliable technical support group with years of experience delivering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a crucial contributor to company performance, and Progent's policy is to fix and not merely document IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team offers remote advanced engineering support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Oakland California online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your IT support is proactive and automated. By exposing potential trouble spots before they evolve into network outages, system monitoring can ward off inconvenient and expensive service failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by a mix of platforms.
How Your Oakland Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Oakland California, Progent's online network support specialists are ready to provide expert and economical system help the moment your organization has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Oakland company relies on a local independent support technician or maintains an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to handle sudden system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Oakland California
Progent's remote support services enable your Oakland company to have the benefits of timely, enterprise-grade network support without the expense of managing a full-time IT staff. Your network will derive greater business worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most offices in Oakland California, local network service providers, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of network problems. However, major troubles might strike when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's on-call support specialists give you an easy, quick, and budget-friendly solution to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses commonly depend on individual freelance service providers. While independent consultants carry smaller internal costs than larger consulting firms and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of backup personnel may force your company to go without help during an IT crisis. As your company expands, network unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Companies typically start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly designed systems need careful assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a system architecture able to deliver the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business growth and enhancing productivity. They hardly need a network engineer who is trying to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the front lines of IT support, executing a broad variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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    Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and offers a easily managed web gateway that delivers a one-server solution for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting capabilities, permits customized reports powered by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be operated as a virtual machine to cut costs and enhance recoverability. Progent's Microsoft engineers can help you to plan and execute pilot and production deployments; interface Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also assist your organization to upgrade economically to Microsoft Forefront TMG 2010 from ISA Server.

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    The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can help you to maintain your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, optimize, manage and debug firewall environments built on ASA firewalls with Firepower Services.

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    Hyper-V 2016 utilizes core features initially developed for and refined on Azure, among the world's largest public clouds. This pedigree dramatically enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot environments to verify the ability of Hyper-V 2016 to run your critical workloads, design a cost-effective network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive migration strategy, educate your IT administration and technical support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution gives you maximum business value.

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    Progent's UNIX platform support services provide small and mid-size companies and developers support for administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization contact with UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience provides you with an easy single consulting firm to show you how to create and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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