Fast and Affordable Remote Technical Support for Oakland Computer Systems
Fast Remote Help for Oakland SystemsFor businesses in Oakland or anywhere in California, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they have the real-world background and have access to the sophisticated tools required to solve the majority of information system problems quickly. This reduces immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves additionally in indirect costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike typical online support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where fast solutions manage to turn into large bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies that allow the highest degree of effectiveness for remote help and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your environment remotely without breaching corporate security.

Progent's advanced technical support database application maintains detailed documentation of the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of services delivered to each Progent client by any consultant. This history of problems and repairs is organized as an easily exploitable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available other vast technical support databases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at optimal solutions in the least time.

Online services available from Progent to clients in Oakland and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or improving your established organization, identifying or customizing Help Desk software to meet the unique requirements of your business, or providing temporary phone support personnel to supplement your internal Help Desk resources during high-demand situations like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran network professionals provides your customers in Oakland or anywhere in the state of California immediate contact with an effective network service group with extensive experience delivering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a crucial contributor to business success, and Progent's intent is to fix rather than just report technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Oakland, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive and automated. By exposing emerging problems before they cause full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support multiple platforms.
How Your Oakland Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Oakland or anywhere in the state of California, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system support the moment your company has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Oakland office has a regular independent consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Oakland
Progent's remote network troubleshooting services enable your Oakland company to enjoy the advantages of timely, expert network support without the cost of managing a full-time IT organization. Your information system will acquire added business value by being increasingly available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most offices in Oakland or anywhere in California, local network support providers, whether made up of independent consultants or an in-house IT staff, can take care of typical network problems. On the other hand, major troubles might strike when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support people. In these cases, Progent's online service specialists give you a convenient, quick, and affordable way to augment your regular help and to convey useful knowledge to improve your ability to handle future problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller companies often depend on independent freelance service providers. While independent consultants have less overhead than larger consulting organizations and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your network expands, system downtime and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup support expertise to insure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Organizations often begin with an IT system created on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the business. These poorly designed environments require proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to meet current business requirements and simplify future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of product options available for accelerating business success and improving efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.