Fast and Affordable Online Technical Support for Oakland California Information Networks
For businesses located in Oakland California, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's online support experts provide exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve most information system issues quickly. This lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where quick repairs manage to end up as large tabs. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-proven processes that permit the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your network without violating system security.
Progent's advanced customer support database application includes thorough records for all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance provided to every client by every Progent engineer. This archive of issues and fixes is stored as a quickly exploitable proprietary database that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up other massive support databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the most efficient resolutions in the least time.
Remote services provided by Progent to businesses in Oakland California include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist your business to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network professionals, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs know how to handle even the most difficult issues encountered in network design, integration, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs represent an excellent value since their depth of expertise permits them to solve problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of state-of-the-art remote troubleshooting technology to perform quick, secure, and affordable analysis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity products. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services to bolster the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover in depth data security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Oakland Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk staff of seasoned network professionals gives your computer users in Oakland California rapid communication with an efficient network service group with years of background delivering phone help and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk perception as a major contributor to company success, and Progent's policy is to resolve rather than simply record network problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team offers remote advanced consulting expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Oakland California online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so your network support is proactive rather than reactive. By exposing emerging issues before they result in crashes, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of operating systems.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Oakland California, Progent's online network support specialists are ready to deliver expert and affordable system help whenever your business requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Oakland organization deals with a regular independent consultant or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with sudden network emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Organizations in Oakland California
Progent's remote network troubleshooting services allow your Oakland business to enjoy the benefits of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your on-site IT resources
With most companies in Oakland California, nearby network support providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of network issues. On the other hand, serious problems can spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your local service people. In these cases, Progent's on-call support experts offer an easy, quick, and affordable solution to supplement your local help and to transfer valuable information to improve your capability to resolve future issues locally.
- Less Dependence on Freelance Consultants
For IT support, smaller offices often depend on independent freelance service providers. Although freelance consultants have less overhead than larger support organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your business expands, system downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system remains up and running.
- Create a Solid Basis for Smooth Expansion
Businesses often start with an information architecture created on a shoestring budget. Without a scalable framework, band-aid repairs can get piled onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed systems need careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet vital business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller companies require guidance and technical training to navigate through an increasingly complex array of product options available for accelerating business success and enhancing productivity. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to each client. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.