Oakland Consulting Experts for IT Service Providers
Transparent Short-Term Support Staff Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Oakland
Progent’s consulting support for IT service organizations in Oakland California allows your company to offer your clients Progent's consulting expertise and Help Desk support using your company's brand as a seamless extension of your regular IT support team. These services can ease the way for you to grow your revenue, fill out your service portfolio, create happy customers, and increase your profits.
Progent's team of network engineers, PC support technicians, IT administrators, and data security consultants have worked as seamless expansions to the IT staffs of some of the country's biggest IT service firms. Progent’s range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is an IT support firm with two decades of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing for Network Service Firms
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also difficult to configure and maintain. Small or niche IT service firms seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their company branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your physical and virtual support workload, the diversity of technologies your company can take on, the locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service companies include:
- Progent's online desktop service staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional onsite support in larger metros is available across the US at extra cost.
- You have complete control of your clients and billing.
- Your customers enter service requests via your branded web portal, an 800 number, or by sending an email to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a sole point of contact for practically all technical expertise your customers may need. You can build your team and strategic in-house competencies steadily without being forced to turn down opportunities due to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, under your coordination, and invoices your firm instead of your client.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Extensive Reporting: Progent uses an advanced service reporting system to make sure all services delivered are thoroughly documented. This enables you to shift service responsibilities to internal consultants once you have enough people and relevant skill sets.
- Safely Grow Your IT Support Practice: You can quickly and efficiently take on more jobs outside your core areas of expertise and serve additional territories without assuming the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more services to more clients using your own company name.
- Add to Your IT Support Catalog: Progent offers world-class support in a wide range of technologies and can be a dependable resource for expanding your IT support operations.
- Fast Escalation: With a large roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
- Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
- Remote Technical Support Professionals: For two decades, Progent has delivered online network support from Call Center support to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
- Advanced Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Oakland, California Businesses
Progent's veteran roster of certified consultants and technical experts can provide Oakland, California organizations a broad array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, AWS, Google Cloud Platform
- Online Network Troubleshooting
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Expertise
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Expertise
- Virtual Server Management
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More Details About Progent's Consulting Program for Network Service Firms in Oakland, California For additional details about Progent's reseller support for IT service firms in Oakland, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Meraki MR32 Access Point Remote Technical Support
Meraki Outdoor Wi-Fi AP Integration
Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco devices for unified management.
Citrix Desktop Studio Specialists
Citrix XenDesktop virtual desktops Online Support Services
Citrix has developed a powerful family of platforms that deliver enterprise-level manageability, expandability, and performance for virtualizing servers and for server-based delivery of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist you to evaluate the business benefits of Citrix technology and help you plan, test, implement, troubleshoot, and support Citrix solutions.
Internet Security and Acceleration Server Integration Support
Microsoft Firewall Support and Help
Progent’s Microsoft certified consultants offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your business system from attack by external and internal threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which enables these products to uncover many attacks that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through experienced planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.
Professionals Aironet 3700 Access Point
Aironet Wave 2 Wi-Fi AP Computer Engineer
Progent's Cisco-certified wireless networking experts can help businesses of any size to design, deploy, manage and repair Cisco Aironet wireless access point solutions to achieve the performance, coverage, density, scale, security and ease of management required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide affordable online and on-premises consulting services for end-of-life and current 802.11ac Aironet access points and Progent can help you plan and maintain wireless solutions that include indoor and outdoor Aironet access points.
Non-stop Data Centers On-site Support
High Availability Data Center IT Consultant
Progent's Data Center consultants can show you how to find fault-tolerant data centers that match the specific needs of your business. High availability colocation sites are especially appealing to small companies because of their affordability and convenience compared to taking a do-it-yourself approach. Trying to create an in-house data center that offers even a minimum level of fault tolerance is too expensive for typical small companies. Progent can show you how to get all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of consulting and support services.
Cisco Certified Services Documentation Troubleshooting
Service Database Support and Integration
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The practice of documenting and archiving service records results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
Office 365 migration PowerShell Network Consulting
Office 365 Portal Network Consultants
Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent supports multi-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and manage hybrid networks that transparently integrate local and cloud-based resources.
Emergency Small Business Computer Support Consultants
24/7 Small Office Technical Support Organizations
Progent is a leader in economically delivering enterprise-class IT help to small companies. Progent's success in addressing the IT support requirements of the historically underserved small business market is the combined result of key technical and process breakthroughs that have eliminated much of the traditional expenses out of managing IT service, injected unprecedented technical skill into the IT service system, and dramatically streamlined the repair process.
ISSAP Certified Cybersecurity Contractor
ISSAP Certified Protection
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of rigorous examination and extensive experience with network security design. ISSAP consultants have comprehensive understanding of access management systems and methodologies, telecommunications and network protection, cryptography, needs evaluation, BCP and DRP, and physical security integration. Progent's ISSAP-premier security consultants can help your business with all aspects of secure network architecture.
SCOM 2016 Integration Services
System Center 2016 Business Continuity Troubleshooting
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
Network Infrastructure Health Reports Consultancy
Network Health Check Consultancy
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable and safer Active Directory environment. Both versions also offer the long-term advantages of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime.
24/7 Specialists domain management
password management Consulting
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.
Remote Technical Support Aironet Access Point Management
Aironet 1600 Access Point Configuration
Progent's Cisco CCIE wireless network infrastructure experts offer remote or onsite integration and debugging support to help you to plan, implement, upgrade, tune, administer and troubleshoot Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-based resources to create an enterprise connectivity foundation that is easy to manage and scale. Progent also offers affordable wireless site surveys to help you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your specific office layout, construction, and anticipated network traffic.
Help and Support SCCM 2016 Troubleshooting
SCCM 2016 Cloud Management Gateway Network Consultants
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines compliance settings management, inventories network assets, guards against corporate data leakage, provides network health monitoring, allows safe self service, and offers a common point of control for managing multi-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can assist businesses of any size with any facet of planning, installing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Award Winning Windows Server 2016 PowerShell Setup and Support
Windows Server 2016 Hybrid Remote Consulting
Progent's Windows Server 2016 disaster recovery experts can help you to design a disaster recovery system built around Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard hardware, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum witness.
Consulting Group .Net
Microsoft Sharepoint Server 2013 Network Installation
Progent's Microsoft-certified experts can provide computer help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent’s consulting team can show you how to design, deploy, troubleshoot and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
Excel 2016 desktop Professionals
Excel 2003 Professional
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide range of remote services to help you to design, develop, test, deploy, administer, and troubleshoot business applications based on any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to upgrade your current Excel applications to the newest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and fix compatibility problems between various releases of Office Excel. Progent offers as-needed support to organizations looking for a fast solution to a stubborn problem associated with Excel and Progent can also provide comprehensive project management services for migrating or developing mission-critical applications based on Office Excel. Progent's affordable online training for Office Excel can be customized to meet the needs of individuals or groups.
9800-80 wireless controller Remote Support
24-Hour 9800-80 wireless controller Remote Troubleshooting
Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless LANs by unifying the configuration and control of wireless access points, optimizing wireless performance by reducing the effect of RF congestion, improving Wi-Fi availability with fast auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
Integration Support Catalyst 2940 Switch
Cisco Experts Catalyst 6800 Switch On-site Support
Progent's Cisco-certified CCIE experts can assist organization to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also help you to harden the security of Catalyst switches and move smoothly from outdated switches to current devices.
24x7 Network Engineers Job Opportunity
Urgent MCSE Career
If you are a network engineer with technical support expertise, teaming with Progent and working for Progent's clients will enhance your skills through collaboration with Progent's staff of motivated, high-output consultants. Progent's commitment to offering network expertise and technical help to small businesses will offer you the opportunity to consult in depth with decision makers and contribute significantly to the success of dynamic organizations. Also, Our virtual office network offers state-of-the-art tools for off-site service and wireless access to help you to come up with speedy fixes when you troubleshoot mission-critical issues.
Cisco Firewall integration Technology Consulting
CCIE Certified Support and Setup Firepower Services
Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX 500 or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, integrate, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services
Microsoft LCS Server IM Technical Support Services
Top Microsoft LCS Server IM Consultants
MS Office Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade solution offering advanced protection, transparent compatibility with other Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and elevated business efficiencies, increased worker productivity, and better intellectual property protection. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants can provide online and onsite configuration support and mediation help for your Office Communications Server 2007 environment and can help you to assess the advantages of upgrading to Skype for Business. Progent can also assist you to design and implement an efficient upgrade that will add business value to your information network
Microsoft Access RDP Specialists
Microsoft Access Consultancy
Progent can provide cost-effective remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide advanced assistance for Access application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar classes for Office Access development and database administration.
Database DBA On-site Support
Database Application Development Technology Professional
Progent's certified database application consultants offer businesses of any size remote support for popular RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include installation and configuration, application design and programming, administration support, replication and synchronization solutions, capacity planning, performance optimization, data migration, security and compliance, backup/restore systems, problem solving, and training.
