Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Oakland
ProgentProgent’s consulting support for IT service organizations in Oakland California allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent augmentation of your in-house IT support team. This can put you on the fast track to add to your client base, close gaps in your service portfolio, create happy clients, and increase your profits.

Progent's team of network engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have acted as seamless extensions to the support groups of some of the world’s largest IT service businesses. Progent’s range of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent’s transparency helps you promote and preserve your company's brand.

Progent is a network support firm with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of world-class IT services. Progent invoices you directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But modern ticketing platforms are not just expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT service providers seldom have the required resources. Progent's Help Desk and ticketing program gives IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metros is offered across the country at extra cost.
  • You keep full control of your clients and billing.
  • Your customers submit requests via your branded Internet portal, a toll-free phone number, or by directing an email to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more information on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core IT skills steadily without being forced to turn down new business owing to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service team, under your coordination, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent utilizes an advanced documentation platform to make sure all services performed are fully described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your core areas of expertise and serve new geographies without assuming the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more solutions to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a reliable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a large team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Make Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Support Experts: For two decades, Progent has delivered remote IT support from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Oakland, California Companies
Progent's veteran roster of certified consultants can deliver Oakland, California organizations a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Program for IT Service Firms in Oakland, California
For additional information about Progent's consulting support for network service organizations in Oakland, California, call 1-800-993-9400 or see Contact Progent.