Enlarging your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Oakland organization to pick the right technologies and adhere to best practices in building and operating a secure virtual solution for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Oakland, California businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from major vendors enable virtual meetings, video and voice conferencing, chat sessions, and content sharing for both local users and at-home workers. Many companies utilize multiple conferencing products to accommodate their different partners and clients. Progent can help your organization to manage your existing voice/video conferencing ecosystem and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist you to set up and manage Skype for Business clients to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for voice/video sessions. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. For details about Progent's support expertise for Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features that include IP voice and video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and help your business to optimize your network infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Oakland, California business, call 1-800-993-9400 or go to Contact Progent.



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    Microsoft ISA 2006 is a multi-functional gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching solution for securing the Internet-facing applications of any sized business against a wide range of attacks. Progent's certified Internet Security and Acceleration Server consultants can help you plan, cost-justify, pilot, install, configure and manage the any edition of ISA Server 2006 on your information system.

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    Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple venues with any number of access points can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and reporting. Progent can provide the expertise of seasoned wireless professionals who can assist you to assess the benefits of Ubiquitiís UniFi technology for your business and help you to design, deploy, manage, and troubleshoot your UniFi ecosystem.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.

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    24x7 Windows Mobile 7 Professionals

    Progentís professionals offer experience in a variety of technologies relevant to mobile connectivity including system infrastructure, wireless data synchronization, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and mobile software programming. Progent's certified consultants can save your company time and expense by applying their wireless experience to show you how to choose and integrate mobile connectivity technologies that make sense for your company. Progent can also optimize your network architecture so that wireless appliances work better.

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  • Immediate ProSight SSL management Services
    ProSight IT asset documentation management Engineer

    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it.

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    Configuration ISA 2004 Standard Edition Server

    Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience configuring ISA Server-based security installations for information systems with many offices, remote workers, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to assist your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your network security requirements without adversely restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

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    Cisco has developed a full product line of routers including routers built to deliver the protection, performance, and availability demanded by customers ranging from small businesses to global enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and network uptime. Progent can show you how to select and integrate Cisco routers to build a solid foundation for your IT system and to make it easy to expand as you support new users, open new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, such as Cisco's 800 family of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    Progent's Cisco CCIE Wi-Fi network infrastructure experts offer remote or onsite integration and troubleshooting services to assist your organization to design, configure, upgrade, tune, manage and troubleshoot Aironet wireless access point deployments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless environment with your wired network and cloud-based resources to build a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable wireless site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet wireless APs to accommodate your unique office design, building structure, and anticipated network traffic.

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    Progentís Microsoft-certified experts can provide organizations of any size consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that utilizes web technology for intelligently coordinating people, teams and data. Microsoft SharePoint Server offers a common spot for your workers or customers to access, manage, distribute and manipulate useful data, documents, and software and to interact with one another. SharePoint enables faster and better decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services connect employees, customers, workgroups and projects with the data theyíve created in a way that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint consultants can help your organization to maintain your current SharePoint environment or upgrade to the current version of SharePoint Server or to SharePoint Online.

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    Progent can assist your business in all facets of your upgrade to Exchange 2016 including planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; specifying storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.

  • Setup and Support Microsoft Exchange Server 2010 Support Outsourcing Exchange Server 2010 Integration
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    Progent offers affordable remote consulting to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

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    Progent's Cisco CCIE-certified network infrastructure experts have extensive background assisting ISPs to design, implement, administer, tune, and debug high-availability, scalable network solutions suitable for shared public networks.

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  • System Center 2007 IT Consultants Largest Data center Monitoring Support and Integration
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  • ISA 2004 Standard Edition Server Technology Consulting Services
    Immediate ISA 2004 Server Integration Support

    Progent's certified ISA Server consultants have broad experience creating corporate security solutions for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement a configuration of ISA Server 2004 that meets your information security requirements without restricting your network.

  • Systems Support Cisco VoIP Cisco CCIE Online Online Troubleshooting
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    UNIX Network Security Test

    If your business operates a Solaris network or a mixed-platform network, Progent's CISM and ISSAP-premier security specialists can assist your entire organization in a wide array of security areas such as security administration practices, security design and models, connection management systems and methodology, software development security, operations security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISM and ISSAP define the fundamental competencies and international standards of performance that network security professionals are expected to possess. These accreditations offer IT management the confidence that consultants who have earned their CISM or CISSP qualification have demonstrated the experience and theory to deliver world-class security support and consulting services.

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    For Windows desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can help you to design a XenDesktop environment that maximizes the business value of your IT system; configure XenDesktop software with your physical and virtual servers, user devices, and peripherals; upgrade your existing virtual desktop software to the latest releases of XenDesktop; and provide comprehensive online technical support. Progent can also train your IT staff to adhere to best practices to maintain your XenDesktop solution efficiently.

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    The Help Desk support delivery model used by Progent gives small and midsize organizations an efficient option to dependence on freelance service individuals by offering extensive technical knowledge shared by multiple engineering groups, optional 24x7 access to emergency help, escalation capability to appropriate engineers for solving the most complex issues, service consistency and dependability, quick follow through enforced by seasoned IT service administrators, a choice of easy-to-use techniques for initiating service jobs, and excellent progress transparency made possible by trouble ticket tracking and available via a web portal.

  • Top Rated Wireless Computer Consulting Largest Windows Mobile 7 Specialists
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    Progent can provide the support of a certified engineer with expertise integrating products from the leading telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, install, upgrade, or maintain a telepresence solution that protects your current investment and maximizes the strategic value of your IT system. Progent also offers the expertise of network infrastructure engineers who can assist companies of any size to create and maintain a communications network that delivers the speed, dependability, protection, and expandability you need to accommodate your telepresence solution.

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    Progent can assist you to configure Cisco wireless LAN controllers to manage wireless networks of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller technology.

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    Progentís Microsoft-certified consultants offer small and midsize businesses IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a central location for your workers or customers to access, manage, share and manipulate useful data, files, and software and to interact with other people. It allows quicker and better decisions, more efficient sharing across groups and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible inside and without an organization. Windows SharePoint Services connect employees, customers, teams and projects with the knowledge theyíve created in a manner that makes data easy to find, retrieve and apply.

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    Progentís colocation center IT services are intended for businesses with hardware housed at IDCs or data center co-location hosting sites and in need of on-demand on-site service at the colocation facility as well as remote support from Microsoft and Cisco Certified professionals. Progent provides a full range of data center and data center and colocation support services such as system architecture analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, design and installation of high availability systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server and storage cluster configurations.

  • Windows Server 2012R2 Configuration Manager Information Technology Consulting 24x7 Windows Server 2012R2 Data Deduplication Troubleshooting
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  • Microsoft and Cisco Certified Expert Microsoft Access software development Specialists
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    Progent offers affordable online consulting services for all releases of Microsoft Access including Access desktop and Access Web App and offers advanced support for application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers tailored online classes for Access application programming and database administration.


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