For small businesses located in Oakland California, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support services offer excellent leverage due to the fact that they have the practical background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces immediate costs since solutions require a smaller number of billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where fast fixes somehow end up as big bills. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed a set of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote technical support and repair for small business IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's system without compromising system security.
Progent's advanced technical support reporting application maintains extensive histories for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services delivered to each client by any Progent engineer. This history of issues and repairs is organized as a quickly accessible internal knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote consulting experts are able to find the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Oakland California or to find out more about Progent's online support options, contact Progent at
Online Support Services Available from Progent
Progent's online technical service experts have credentials in an extensive set of technologies. This broad scope of capability enables Progent's engineers to manage virtually any problem that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform networks, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to companies in Oakland include:
Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Progent in addition can deliver a broad range of remote PC desktop support including Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk software products to address the unique demands of your business, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with high-demand events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Oakland California rapid assistance from an efficient network service resource with extensive background providing phone support and remote troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company success, and Progent's goal is to solve instead of just report technical issues.
Progent's Mac consultants can support the creative elements of Mac computing by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Oakland California remote network monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a combination of platforms.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
City | Address | Phone | Link |
Fremont | Fremont Executive Suites Newark, CA 94560 United States |
(510) 933-0400 | Fremont Network Support Services |
Hayward | 26250 Industrial Blvd Hayward, CA 94545 United States |
(510) 300-1400 | Hayward Network Support Services |
Morgan Hill | 18525 Sutter Blvd Morgan Hill, CA 95037 United States |
(408) 645-8400 | Morgan Hill Network Support Services |
Oakland | 1300 Clay Street Oakland, CA 94612 United States |
(510) 899-7400 | Oakland Network Support Services |
Palo Alto | 3790 El Camino Real Palo Alto, CA 94306 United States |
(650) 543-0400 | Palo Alto Network Support Services |
Pleasanton | 4695 Chabot Dr, Suite 200 Pleasanton, CA 94588 United States |
(925) 621-2400 | Pleasanton Network Support Services |
San Francisco | 388 Market Street San Francisco, CA 94111 United States |
(415) 321-5400 | San Francisco Network Support Services |
San Jose | 2570 N. First Street, 2nd Floor San Jose, CA 94131 United States |
(408) 240-9400 | San Jose Network Support Services |
San Mateo | 1900 S Norfolk, Suite 350 San Mateo, CA 94403 United States |
(650) 931-2400 | San Mateo Network Support Services |
Walnut Creek | 1261 Locust St Walnut Creek, CA 94596 United States |
(925) 362-2400 | Walnut Creek Network Support Services |