UNIX and Linux Remote Technical Support for

For small businesses in Oakland California, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage due to the fact that they have the real-world experience and the advanced technology to solve the majority of information system issues quickly. Efficient support reduces direct costs because solutions accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed only for the support that you receive. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor fixes somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently results in your business conserving cash.

Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that permit the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business computer networks. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's network remotely without compromising network security.

Progent's proprietary service reporting system keeps detailed documentation of the service that Progent's clients have received. Progent's authorized consultants have access to the records of services provided to every client by every consultant. This database of anomalies and responses is structured as a readily searchable support database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find the best resolutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Oakland California or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.

Online Technical Services Offered Progent
Progent's remote support engineers have credentials in a comprehensive array of disciplines. This breadth of IT skills enables Progent's engineers to resolve virtually any crisis that may take place in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To support companies with mixed-OS environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Remote technical support services provided by Progent to clients in Oakland include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology such as system architecture, email systems, network and process security, UNIX and Windows integration, virtual server products for server economization and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX/Linux consultants can offer emergency online help for diagnosing anomalies within UNIX/Linux systems based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn problems associated with network infrastructure design, deployment, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs offer excellent value because their deep expertise allows them to solve the most complex problems quickly. In typical cases, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Few service providers make CCIEs accessible to help small and medium sized companies. Progent offers fast telephone contact with a CCIE so you can get urgent help for serious network infrastructure problems that are impacting worker efficiency but are not within the scope of your regular IT support providers. Progent's Cisco-qualified CCIE engineers can communicate with your environment via the latest remote troubleshooting technology to perform fast, safe, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

• Authorized MS Windows Expertise
  Progent's Microsoft-certified online service experts offer network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of online PC desktop support including Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.

• CISM and CISSP Certified System Security Professionals
  Progent's accredited CISM and CISSP security engineers offer a range of system protection services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recover quickly after a serious breach. Security services offered by Progent include: in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email system from spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are designed for smaller organizations who don't have the budget to support an in-house Help Desk but who want fast access to a dependable Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

  Progent’s Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or improving your existing organization, identifying or modifying Help Desk Call Center software to handle the particular requirements of your business, or adding occasional phone support staff to supplement your existing Help Desk Call Center resources during high-demand scenarios like software migrations, major updates, or installing brand new business software.

  Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Oakland California immediate contact with an efficient network service resource with substantial experience providing phone support and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of business performance, and Progent's aim is to fix rather than merely document technical problems.

• Business Applications Support: Training, Development, and Integration
  Progent's Applications Consulting Team offers phone-based advanced engineering expertise and education in special business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, Office Project, MS Word, and Excel. To read more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Apple Mac professionals can support the artistic aspect of Macintosh environments by providing remote help services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or setting up an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Oakland California remote computer system monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your computer support is proactive and automated. By detecting potential trouble spots before they grow into downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on multiple OS platforms.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.