For small businesses located in Oakland California, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support services offer excellent leverage due to the fact that they have the practical background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces immediate costs since solutions require a smaller number of billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where fast fixes somehow end up as big bills. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed a set of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote technical support and repair for small business IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's system without compromising system security.
Progent's advanced technical support reporting application maintains extensive histories for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services delivered to each client by any Progent engineer. This history of issues and repairs is organized as a quickly accessible internal knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote consulting experts are able to find the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Oakland California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online technical service experts have credentials in an extensive set of technologies. This broad scope of capability enables Progent's engineers to manage virtually any problem that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform networks, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to companies in Oakland include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology including system architecture, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to resolve even the most intractable challenges associated with network design, installation, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software updates. CCIEs represent an exceptional value since their depth of expertise enables them to fix the most complex problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get timely assistance for serious network problems that are impacting worker productivity but are outside the scope of your ordinary network service personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system via the latest on-line troubleshooting technology in order to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.
Authorized Windows Experts
Progent's Microsoft-expert online service experts can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support including Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM and CISSP network security consultants offer a range of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recuperate quickly following a damaging penetration. Security consulting services offered by Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Oakland California Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who don't have the budget to support an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk software products to address the unique demands of your business, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with high-demand events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Oakland California rapid assistance from an efficient network service resource with extensive background providing phone support and remote troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company success, and Progent's goal is to solve instead of just report technical issues.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft applications including CRM, MS Office Project, MS Word, and Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can support the creative elements of Mac computing by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Oakland California remote network monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a combination of platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services