Fast and Affordable Remote Help for Oakland California Information Networks
For companies located in Oakland California, Progent offers online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of network problems quickly. Efficient support reduces immediate costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions somehow end up as substantial tabs. Progent's skill at disposing of problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized tools and proven processes which allow the highest level of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to interface to your environment without violating corporate security.
Progent's sophisticated customer support database system includes detailed documentation of all support that Progent's customers have received. Progent's team consultants have the benefit of the records of services rendered to every Progent client by every engineer. This archive of trouble tickets and solutions is stored as a readily exploitable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft open up other massive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions in the least time.
Online technical services offered by Progent to companies in Oakland California include:
Certified MS Windows Support
Progent's Microsoft-certified remote support experts offer computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to help you company to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network consultants, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most stubborn problems associated with network planning, installation, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs represent an excellent cost-effectiveness because their deep experience allows them to resolve problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment using advanced on-line support tools to perform quick, secure, and affordable analysis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity devices by delivering consulting services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recover quickly after a serious penetration. Security services offered by Progent include: comprehensive information security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad spectrum of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Oakland Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced network experts provides your workers in Oakland California fast assistance from an efficient technical support group with years of background delivering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to business performance, and Progent's target is to fix rather than simply annotate network problems.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Oakland California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Oakland California, Progent's online network support specialists can deliver professional and economical system help the instant your business needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Oakland business has a regular independent consultant or maintains an in-house organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to address sudden network crises or particularly complicated integration problems.
Advantages of Progent's Network Help for Companies in Oakland California
Progent's online support services enable your Oakland organization to enjoy the advantages of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming more available, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
With most companies in Oakland California, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can solve the majority of network problems. However, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's online support specialists provide an easy, quick, and budget-friendly way to supplement your local resources and to pass on useful knowledge to increase your capability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less internal costs than big support companies and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your company to go without help during an IT crisis. As your company grows, network downtime and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support experts to insure your IT system is always available.
- Create a Solid Foundation for Smooth Expansion
Businesses often begin with an IT architecture created on a shoestring budget. Without a robust framework, slap-dash fixes often get piled onto a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems require proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a system architecture that can offer the solid foundation to meet critical business requirements and facilitate downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller companies require advice and technical training to negotiate an ever more complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT consulting with the best needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of network service, executing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The practice of documenting and organizing service activity results in more effective support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.