Fast and Affordable Online Troubleshooting for Oakland California Networks
For organizations located in Oakland California, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support lowers immediate costs because solutions use up minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to many online support companies, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions somehow end up as major invoices. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which allow the maximum level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to connect to your network remotely without violating network security.
Progent's powerful customer support reporting system keeps detailed documentation of the support that Progent's clients have received. Progent's authorized engineers have access to the details of all help delivered to every customer by any consultant. This database of anomalies and fixes is organized as a conveniently retrievable support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions promptly.
Online support services available from Progent to clients in Oakland California include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support engineers offer network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most stubborn issues surrounding network infrastructure planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and developing workarounds or locating software patches. Cisco CCIEs provide excellent value because their depth of expertise enables them to find solutions for problems quickly. In many cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art remote support technology to provide fast, secure, and economical diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure products. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs consulting help, Cisco wireless controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate quickly after a damaging penetration. Security solutions available from Progent cover comprehensive information security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a broad spectrum of information technologies such as system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Oakland Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants gives your workers in Oakland California immediate communication with an efficient network service group with extensive experience offering telephone-based help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a solid contributor to company success, and Progent's aim is to resolve rather than just document technical problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Oakland California remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By detecting possible issues before they cause network outages, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support multiple OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Oakland California, Progent's phone-based network support specialists are ready to deliver professional and affordable system help the instant your business requires it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Oakland organization works with a local freelance consultant or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden system crises or particularly challenging integration projects.
Features of Progent's Remote Network Services for Oakland California
Progent's online support, Internet-based repair, system security consulting, and network administration services give companies in Oakland California the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Oakland California and is also ideal for networks in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for online support and requires no periodic subscription fee for support services delivered during regular business hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting support in specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized resource for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that match the unique needs of your company.
- Advanced Remote Connectivity Tools
Protected remote connectivity allows Progent's support experts to see exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand an expensive onsite service call. Cutting-edge remote connectivity software and expert technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and automated system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for High Network Availability
For offices with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.