Fast and Affordable Remote Help for Oakland California Information Networks
Immediate Remote Technical Support for Oakland NetworksFor companies located in Oakland California, Progent offers online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of network problems quickly. Efficient support reduces immediate costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions somehow end up as substantial tabs. Progent's skill at disposing of problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized tools and proven processes which allow the highest level of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to interface to your environment without violating corporate security.

Progent's sophisticated customer support database system includes detailed documentation of all support that Progent's customers have received. Progent's team consultants have the benefit of the records of services rendered to every Progent client by every engineer. This archive of trouble tickets and solutions is stored as a readily exploitable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft open up other massive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions in the least time.

Online technical services offered by Progent to companies in Oakland California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced network experts provides your workers in Oakland California fast assistance from an efficient technical support group with years of background delivering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to business performance, and Progent's target is to fix rather than simply annotate network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Oakland California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of platforms.
How Your Oakland Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Oakland California, Progent's online network support specialists can deliver professional and economical system help the instant your business needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Oakland business has a regular independent consultant or maintains an in-house organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to address sudden network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in Oakland California
Progent's online support services enable your Oakland organization to enjoy the advantages of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming more available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Oakland California, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can solve the majority of network problems. However, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's online support specialists provide an easy, quick, and budget-friendly way to supplement your local resources and to pass on useful knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less internal costs than big support companies and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your company to go without help during an IT crisis. As your company grows, network downtime and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support experts to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses often begin with an IT architecture created on a shoestring budget. Without a robust framework, slap-dash fixes often get piled onto a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems require proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a system architecture that can offer the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies require advice and technical training to negotiate an ever more complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT consulting with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of network service, executing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The practice of documenting and organizing service activity results in more effective support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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  • Les Kent has a 35-year history of effective technology integration, executive management, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and problem solver for small companies, new ventures, and global enterprises.

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