Immediate Online Technical Support for Oakland California IT Networks
For organizations in Oakland California, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to solve most network issues quickly. Efficient support lowers immediate expenses since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor repairs manage to turn into major tabs. Progent's skill at solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for online technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to link to your network remotely without violating corporate security.
Progent's proven customer support reporting application stores thorough documentation for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to every client by any Progent consultant. This history of anomalies and repairs is organized as a conveniently retrievable internal database that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient solutions in the least time.
Online support provided by Progent to customers in Oakland California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help you company to install, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and validates a consultant's technical knowledge at the master level. CCIEs know how to deal with the most stubborn problems encountered in network design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to resolve problems quickly. In common cases, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated on-line troubleshooting tools to provide quick, secure, and economical analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs offer help for the entire range of Cisco's market leading selection of infrastructure devices by offering consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: thorough data security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad spectrum of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online help analyzing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Oakland Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or improving your current one, identifying or enhancing Call Center software products to handle the unique needs of your corporation, or providing occasional phone support staff to work with your internal Help Desk Call Center team to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Oakland California instant contact with an effective support group with years of background delivering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company performance, and Progent's intent is to fix and not simply report technical problems.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Oakland California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your computer support is proactive rather than reactive. By detecting looming trouble spots before they cause full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that incorporate a combination of operating systems.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Oakland California, Progent's online network support engineers can provide expert and economical IT help the instant your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Oakland company works with a local freelance consultant or employs an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to fix unexpected system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Companies in Oakland California
Progent's online IT consulting services enable your Oakland organization to realize the advantages of immediate, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by becoming increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most companies in Oakland California, nearby computer support providers, whether represented by outside consultants or an in-house maintenance staff, can take care of typical network issues. On the other hand, major troubles sometimes spring up when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's online support specialists give you an easy, fast, and budget-friendly solution to supplement your local resources and to transfer useful information to increase your capability to deal with downstream issues locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller businesses often rely on individual freelance consultants. While independent service people carry less overhead than big support organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may require your business to wait for assistance during an emergency. As your network expands, system unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to make sure your network remains available.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically begin with an IT system implemented on a modest budget. Without a proper framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These badly built environments need careful analysis, smart strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle current business demands and facilitate future growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of product alternatives available for accelerating business success and enhancing productivity. These companies do not need a network consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.