Oceanside, CA Remote Help from World-class Computer Network Troubleshooting Professionals
Progent's computer tech support services can provide your Oceanside, CA company budget-friendly and dependable support from Microsoft and Cisco certified technical experts. By delivering IT support help when you require it, offering specialized knowledge for mission-critical applications, delivering value-added support such as automated server monitoring, and invoicing only for services you use, Progent offers your Oceanside, California business an economical option for maximizing the business value of small business information systems. If you have an on-premises system, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to build and maintain a robust and secure IT network and to benefit from fast availability of the experienced consulting typically restricted to businesses who are able to maintain a sizeable in-house information technology staff.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT support group. Co-sourcing can cut costs and minimize technical risks for big projects like software development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.
Popular Areas of Expertise Serviced by Progent's Consultants for Business Networks in Oceanside, California
Progent's nationwide team of industry certified experts provides support for all facets of network systems used by businesses of all sizes. Areas served by Progent in Oceanside include:
Support Delivery Options for Oceanside, California Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering IT support is based on the Help Desk structure common to big IT support groups. Progent's Contact Center Service Model promotes fast support, thorough activity documentation, dependable follow-up, and tight expense monitoring across a range of network support delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair network problems without the expense or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle most network problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate emergency situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more details about Progent's online network support expertise.
- Onsite Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Online Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network consulting, server virtualization strategies, plus integration, customization and support for small business programs including financials, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, longer term projects such as management reporting application development and support, relational database software development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host key business applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater levels of availability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the world's biggest IT companies, Progent can save you the investment in building and maintaining the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay current, security and performance is constantly monitored, and systems are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also simple for clients to transfer to a different service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government regulations for network data protection and reporting.
The scope and depth of Progent's engineering team offer a unique array of advantages to organizations trying to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of IT support, performing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for resolving actual IT problems quickly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major bills for quick repairs. An additional advantage of granular invoicing is that your company will not be tempted to allow less critical problems to fester until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports given by each staff member to each client. The discipline of documenting and archiving support activity results in more effective service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Oceanside, California business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).