Oceanside, CA Online Help from World-class Computer Troubleshooting Experts
Progent's computer network troubleshooting services can provide your Oceanside, CA business budget-friendly and dependable support from world-class information technology professionals. By providing IT support service when you need it, providing advanced knowledge for key technologies, offering value-added support such as automated server monitoring, and invoicing only for services you use, Progent gives your Oceanside, California business an economical solution for optimizing the productivity and profitability of small business information systems. If you have a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and maintain a reliable and safe information system and to benefit from fast access to the experienced help usually available only to enterprises who can set up a large in-house IT group.
For larger businesses, Progent offers co-sourcing support to supplement the technical skills of your internal network support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your business to plan and implement a sensible cloud computing strategy.
Key Technical Areas Supported by Progent for Business Networks in Oceanside, California
Progent offers the services of qualified consultants for all facets of network technology found in small organizations. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Oceanside, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive service records, consistent follow-up, and tight expense monitoring across a range of IT support delivery modes that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's remote network support services.
- On-site Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site support calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more about how to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, refer to Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, server virtualization solutions, plus configuration, customization and support for small business software including financials, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and massive software upgrades, longer term projects such as management information software development and support, database application programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital applications like Microsoft Exchange Server and SQL Server to provide small businesses with greater levels of reliability, protection, and performance than is feasible with the type of on-site data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that support the gear of some of the world's largest information technology companies, Progent can eliminate the expense of creating and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition convenient for clients to transfer to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and network management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the multi- platform and non- standardized networks common with small companies, and retains control of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online support services to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Oceanside, California Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the problems related to excessive dependence on thinly staffed service organizations or freelance consultants.
Working with Progent's Experts allows your company to:
- Avoid Over Reliance on Freelance Consultants
For network services, small businesses sometimes depend excessively on independent engineers. Though freelance support providers have lower expenses than more substantial IT service firms and can afford to bill nominally smaller rates, they are sometimes spread too thin to react rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on travelling, or in training, the absence of backup personnel may require your business to go without help during an emergency. The more your company grows, network unavailability or difficulties with line-of-business applications become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up fast because of lost output. Also, when independent consultants confront unfamiliar problems, the lack of a big consulting team to count on for assistance forces them to train on the job while your company ends up with the bill for their continuing education.
- Gain Access to Certified Professionals in Complex Information Technology Issues
Many small support organizations or freelance engineers focused on small company IT support may excel at delivering connect-the-dots fixes but lack the experience to work cost-effectively with complicated network environments that have mixed platforms, multiple offices, VoIP systems, remote workforces, interconnected accounting and operational applications, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive group of experts can be valuable to your small business because big-company networks are characteristically complex, integration problems require thorough knowledge in many technical areas, and achieving an acceptable degree of stability, reliability, and security calls for enterprise-tested leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a series of band-aid fixes often get piled onto of a weak foundation. As a company grows, stability and scalability problems can undermine the success of the business. Such environments require thorough assessment, intelligent strategic analysis, and broad-based experience to upgrade to a network environment that can act as the solid foundation to meet critical business needs and ease future growth.
- Partner with Solution Consultants, Not Resellers
Smaller businesses need direction and education to work through an ever more complicated maze of technology alternatives offered for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services only. This permits Progent to align consulting services with the genuine interests of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being based on the actual requirements of a client.
If your Oceanside, California business wants to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).