Quick, Affordable Remote Computer Help for Oceanside, California Small Businesses
For more than twenty years, Progent has focused on providing world-quality network support to customers who have small-business budgets. Progent has developed a unique support solution that includes a streamlined, tightly connected virtual office network, custom remote repair tools, a large team of engineers certified in a broad array of IT practice areas, a Help Desk operational model that maximizes efficiency and ensures follow-up, a worldwide group of on-line service professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical issues in the least time and at the least cost to clients.
For larger companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT support group. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of accredited consultants to help your business to plan and implement your cloud computing strategy.
Core IT Areas Supported by Progent for Office Networks in Oceanside, California
Progent offers the services of certified consultants for all aspects of network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives for Oceanside, California Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid response, thorough service records, reliable follow-up, and strict expense monitoring across a range of IT service delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers allows them to handle the majority of IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time clients to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network support expertise.
- Onsite Service
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises support professionals when you need them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person service calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more about how to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small companies affordable availability of world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, virtualization strategies, plus integration, programming and training for small business programs including accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site relocations and massive software migrations, extended projects such as business reporting software programming and support, relational database application programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible using the class of internal data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems are regularly backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for clients to migrate to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit companies with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the multi- OS and non- standardized environments common with smaller companies, and retains control of the software in the client's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote consulting to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with advanced security programs like SIEM solutions to help companies comply with industry guidelines and statutory mandates for network information protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a powerful set of advantages to companies trying to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of IT support, performing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for resolving actual IT problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids big bills for fast solutions. An additional advantage of granular pricing is that you are not inclined to allow incipient problems to fester until they grow into major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by every staff member to every client. The discipline of documenting and archiving service activity results in more effective support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Small companies who work with freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
If your Oceanside, California company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).