Low-cost Network Help from Microsoft premier Professionals for Businesses in Oceanside, CA
By delivering professional support when you need it, making available specialized expertise for critical applications, providing high-value services like virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It network and reduce support costs. Progent recognizes that network security, reliability, and performance are as critical to small businesses as to large corporations but that small companies don't have the leverage to spend heavily in computer technology and internal support groups. Progent's fundamental competitive advantage is that no IT support firm can match Progent's ability to deliver the network support your business needs whenever you need it and at prices you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Office Networks in Oceanside, California
Progent provides the support of certified experts for all aspects of business network technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Oceanside, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Service Model promotes fast response, comprehensive service records, dependable follow-through, and tight cost control across an array of network service delivery modes that include online repairs, onsite help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair network issues without the expense or delay of on-premises support calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online network support services.
- Onsite Support
Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online service experts to deliver small companies the ideal combination: on-premises service professionals when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems. To learn more, visit Help Desk Services.
- Consulting Services
Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, non-stop it system design, virtualization solutions, plus configuration, customization and support for business applications including accounting, operations, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects such as office relocations and massive software migrations, extended initiatives such as management information software programming and customization, database application programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent response like data restoration and virus removal.
- Application Hosting
Progent can host critical business applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of availability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that support the equipment of many of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions remain updated, protection and performance is continually tracked, and systems and data files are consistently archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition convenient for customers to transfer to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow companies with mixed networks to save dramatically on the expense of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the multi- OS and non- standardized networks common with small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online support services to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on system protection and can help with complex security programs such as SIEM solutions to help companies comply with industry guidelines and government regulations for network data protection and incident reporting.
The breadth and size of Progent's engineering team offer a unique set of advantages to customers wishing to increase the business value of their information system within a realistic budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, performing a broad range of technical tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This means that you get not just expert technical capability, but also a consultant with proven approaches for solving real-world network problems quickly.
Find out more concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size bills for fast repairs. An additional benefit of granular pricing is that customers will not be tempted to permit less critical issues to fester until they become major problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports given by each consultant to every customer. The practice of detailing and organizing support activity allows more efficient support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Small companies who utilize independent consultants or who employ in-house IT staffs gain when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
If your Oceanside, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).