Professional Remote Service for Oceanside, California Computer Networks from World-class Engineers
Small companies have traditionally been underserved by major IT support organizations. Many small companies permit themselves to become dangerously reliant on individual engineers or small consulting organizations who don't have the bandwidth or broad knowledge to react promptly or efficiently to technical crises. Other small companies resort to mass-market support firms that employ technicians taught to provide by-the-numbers solutions to common issues but who do not have the background and technical scope to handle the diversity of environments and absence of standardization typical of small company IT networks.
Progent's time-tested methodology for providing affordable and effective network support to small businesses has made Progent among the premiere Microsoft-certified IT consulting firms in the industry. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can also provide the services of accredited experts to assist your company to design and execute your cloud strategy.
Main Practice Areas Supported by Progent for Office Networks in Oceanside, California
Progent provides the services of accredited consultants for all facets of information technology found in small organizations. Technologies serviced by Progent include:
Support Delivery Options Available for Oceanside, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing network support is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Support Model ensures fast response, thorough activity documentation, consistent follow-up, and strict cost monitoring across an array of IT service delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair network problems without the cost or delay of in-person support visits. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for new clients to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out more details about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small and midsize businesses the best of both worlds: on-premises service professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for on-site service calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to register for Progent's onsite network support.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable support from an online Contact Center with efficient telephone support, online repair capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have tight information technology budgets and can provide little executive bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that small business information systems are always up and running. Read more concerning Progent's Helpdesk services.
- Consulting Services
Progent offers small companies affordable access to world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and support for small business programs including accounting, ERP, reporting, CRM, and office productivity software. Progent can help with short-term projects such as office relocations and massive system upgrades, extended projects like business analytics software programming and support, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible using the type of internal data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with mixed environments to save significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized networks common with small companies, and retains control of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting services to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Oceanside, California Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise network support enable small and midsize businesses to sidestep the pitfalls related to over dependence on small service organizations or individual consultants.
Teaming with Progent's Experts allows your small business to:
- Avoid Over Reliance on Freelance Consultants
For network support, smaller businesses often rely heavily on freelance engineers. Though individual support engineers carry lower expenses than larger IT service firms and can afford to bill apparently lower fees, individuals are occasionally stretched to far to react rapidly to urgent problems. If an independent engineer is occupied with another customer, sick, on travelling, or in class, the absence of backup personnel may force your company to go without help during a crisis. The more your company expands, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can disappear fast because of lower output. In addition, when freelance engineers confront unfamiliar problems, the lack of a big engineering team to count on for help requires them to train with the meter running while your organization winds up with the bill for their continuing training.
- Gain Access to Certified Professionals in Complex Information Technology Solutions
The majority of small service organizations or independent engineers specializing in small company IT support are capable of delivering routine solutions but don't have the background to deal efficiently with complicated IT configurations with mixed platforms, numerous locations, Voice over IP implementations, remote workforces, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's large staff of experts can benefit your small business because big-company environments are characteristically complicated, integration issues demand in-depth understanding of in numerous technical areas, and achieving a high degree of robustness, availability, and protection calls for industry-tested best practices.
- Build a Firm Basis for Growth
Small businesses often begin with a network cobbled together on a tight budget. Without a solid basis, a series of band-aid repairs commonly get thrown on top of a marginal foundation. As a company evolves, stability and scalability issues can undermine the productivity of the business. Such networks need thorough evaluation, intelligent business analysis, and broad-based experience to migrate to an IT environment that will provide the reliable basis to meet critical business needs and ease downstream growth.
- Team with Solution Consultants, Not Product Vendors
Small businesses require direction and insight to navigate through an increasingly complicated array of technology options available for enabling growth and improving efficiency. They do not need a network consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services exclusively. This allows Progent to align technical support with the real needs of customers. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being driven by the true requirements of a customer.
Get in Touch with Progent
If your Oceanside, California company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).