Additional Topics of Interest

Virtual Service Desk Technical Consultant
24x7x365 Network Consulting Service Desk Sharing

Progent's Shared Call Center service allows your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

Award Winning Sun Solaris Security Consultancy
Sun Solaris Security Audit Services

If your business has a Sun Solaris environment or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier security specialists can help your entire organization in a broad range of security areas including security administration practices, security architecture and models, access management products and methodology, software development security, operations security, physical security, telecommunications, infrastructure and web security, and business continuity planning. CISM, CISSP and ISSAP stipulate the fundamental competencies and international standards of knowledge that network security professionals are required to possess. These accreditations offer IT management the assurance that those who have earned their CISM, CISSP or ISSAP qualification have demonstrated the background and theory to deliver world-class security management and consulting help.

Immediate Microsoft Expert Chief Information Officer Remote Troubleshooting
Technical Support Services Part-Time CIO

Progent can supply small companies with an information management expert who can act as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you deploy sensible technology to improve business operations so they match better with your business goals. Your company can create and install a well conceived IT plan without incurring the expense of a full-time Chief Information Officer.

Specialist RV Series VPN Router
24 Hour Branch Routers IT Consultant

Cisco offers an extensive product line of routers including routers built to deliver the protection, bandwidth, and reliability required by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to build a solid foundation for your IT system and to make it economical to grow as you support new users, start new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS operating system, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.

Debian Linux IT Services
PCLinuxOS Linux Technology Professional

Progent's Linux support experts provide small and mid-size companies and developers assistance with administering and supporting Linux computers that run with Microsoft-powered networks. Progent can give your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of experience provides you with an easy one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Outlook autodiscover Specialists
Expert Microsoft Certified Technical Consultant Microsoft 365 hybrid solutions for Exchange

Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes located on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Exchange solution is carried out on time and on budget.

Extended Call Desk Network Engineer
Extended Support Desk Computer Consulting

Progent's Co-managed Help Desk service makes it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

Cisco CCIE Online Information Technology Consulting Firm
Cisco Certified CCIE Solutions Provider

Progent offers fast remote support from Cisco-certified CCIE networking experts. Progent's CCIE engineers can link to your network via powerful remote diagnostic utilities to provide quick and economical analysis and remediation of urgent network issues.

Support and Setup ProSight Reporting ConnectWise Automate
ProSight Reporting Infrastructure Monitoring Online Help

ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Monitoring and Reporting Technical Consultant
Urgent System Center Operations Manager IT Consultants

Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and can provide companies of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to fix critical problems detected by SCOM 2012.

Security Audit Services CISA Certified
CISA Certified Security Audit Specialists

The Certified Information Systems Auditor (CISA) accreditation is a prestigious qualification that indicates mastery in network security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that candidates undergo an extensive test administered by the ISACA international professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit professional able to help businesses in the areas of IS audit services, IT enforcement, systems and infrastructure ROI, IT support, protection of information resources, and business continuity planning.

Fault Tolerant Network IT Consultants
On-site Technical Support SQL Server Cluster

Progent's high availability system consultants provide non-stop computing support, disaster recovery services, system load balancing, fault-tolerant interoffice access, 24x7 Internet connection design, fault-tolerant data center services, and other fault-tolerant operations consulting to help your small business create a non-stop network for line-of-business applications. Progent has the background to design economical, non-stop systems by deploying the expanding suite of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can help you build a high-availability mutli-location network with a completely mirrored Internet connection and intelligent system load balancing.