Small to mid-sized companies can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Premier IT support experts. With Progent's economically priced network service programs, small organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide small company information systems enterprise-class reliability, protection, and performance.
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each client. The practice of detailing and archiving service records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
If your office network combines Linux-based products technology with Windows, Progent can help you to integrate your computers into a cohesive environment that permits all your operating systems to run side by side for easy administration, seamless information exchange, high dependability, enhanced throughput, and tight protection. Progent's UNIX/Linux and Windows integration support services include network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical help and troubleshooting, in-person technical support, and Help Desk support.
For companies that have a combination of Mac and Windows desktops, there are two basic solutions for using Microsoft Windows-only software on an Apple Mac: remote access to an actual Windows computer or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect a Mac to a remote Microsoft Windows-powered PC to run Windows applications and share network resources. Virtual PC for Apple Mac simulates Windows on a Mac computer so you are able to run Windows applications directly. Progent's macOS and Mac OS X technology support experts can help your organization to manage these products for using Windows applications on your Macs and can in addition assist your company to evaluate and install third-party products for Windows platform emulation.
Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
Progent's Cisco-certified Wi-Fi integration experts can help organizations to configure, administer, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems.
Progent's certified SQL Server 2019 consultants can help your organization to evaluate the business case for upgrading to SQL Server 2019 and can provide fast online or onsite contact with consulting experts in solution planning and integration, application programming, database administration, and cybersecurity.
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and delivers powerful innovations plus a redesigned structure. These improvements favorably impact vital areas such as manageability, high availability (HA), compliance, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient validation and deployment strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable online support and management for Exchange Server 2013.
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances running throughout multiple venues with any number of APs can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of seasoned Wi-Fi consultants who can help you to determine the value of Ubiquitiís UniFi technology for your environment and help you to design, deploy, administer, and troubleshoot your UniFi solution.
ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity.
Progent can provide the expertise of BlackBerry-certified professionals who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions economically and successfully, doing away with the requirement for an in-house BlackBerry expert and minimizing the expense and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's efficient remote support model, offers small and mid-size companies an efficient option for integrating BlackBerry devices and software productively into their IT network.
Progent's Citrix experts can assist your business to plan, implement, administer, and support a virtualized Windows application delivery solution built on XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your network for distributing server-side and client-side applications, and Progent's datacenter support experts can assist you to manage and support a remote datacenter that offers high availability, enhanced security, and fast recovery.
Microsoft Windows Server Update Services allows information technology administrators to install and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT staff can fully and easily manage the installation of updates that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft WSUS deployment, configuring user's workstations, establishing the Group Policy settings, and ensuring your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for law practices. Progent can provide online access to NetDocuments experts to assist legal departments and law firms to plan, deploy, manage, optimize, or troubleshoot a document management system (DMS) environment based on NetDocs.
Progent has over a decade of background deploying, maintaining and troubleshooting the key components included with Microsoft System Center and can assist your organization to plan, configure, manage, and repair your Microsoft System Center solution to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent's consultants can help you to upgrade to the current edition of System Center from an earlier release or from another datacenter management solution to provide the benefits of enterprise-class provisioning, automation, security, plus infrastructure and critical application performance monitoring.
Progent's certified wireless experts can help businesses of all sizes to plan, deploy, manage and repair Cisco Aironet wireless AP solutions to achieve the throughput, range, capacity, expandability, security and manageability needed for seamless access between wireless and wired network infrastructure. Progent can provide efficient online and onsite consulting services for both end-of-life and current 802.11ac Aironet access points and Progent can help your business design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.
Progentís professionals offer experience in multiple technologies related to mobile connectivity including system topology, Activesync, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft and Cisco certified professionals can save your company work and expense by using their wireless experience to show you how to choose and integrate mobile networking technologies that fit the needs of your business. Progent can also tune your network architecture so that wireless handhelds work more reliably.
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to help your business to plan, configure, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.
Progent's Microsoft-certified failover clustering consultants can assist companies of all sizes to evaluate the advantages of adopting Microsoft Windows Server 2012 failover clustering to build a powerful fault-tolerant/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for clusters composed of physical servers or virtual ones, and show you how to centralize the management of clustered servers.
Progent's Meraki wireless AP consultants provide online and on-premises support services to assist businesses of any size to plan, deploy, maintain, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and support Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology such as switches, routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or device.
Microsoft SQL Server 2016 introduces significant enhancements in speed, capacity, data security, uptime, BOYD support, and integrated analytics and reporting. New features include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Jason integration, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite support to help organizations of any size to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.
Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including planning HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your VMs, databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's Cisco certified wireless networking experts offer economical remote and onsite help for end-of-life and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help you to plan and maintain wireless environments that incorporate indoor and outside/industrial Aironet APs.
If your office network combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can assist you to integrate your computers into a cohesive environment that allows all your OS platforms to coexist for simple management, seamless dataflow, high dependability, superior performance, and strong protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence assistance services feature network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online network help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
To deliver economical network support for small businesses, Progent offers comprehensive IT outsourcing plans that offer small organizations quick access to network help without forcing you to hire, train, and manage an expensive in-house computer support staff. Progentís IT outsourcing packages give you an affordable alternative for building a secure and reliable system for your favorite Microsoft Windows business productivity products such as Office XP and Office 2003.
Progent's disaster recovery planning and business continuity engineers can show you how to design a disaster recovery plan to prepare for an IT network disaster. Progent can help you define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability network architecture that takes into account availability issues covering a broad range of infrastructure technologies and processes.
Progent's Microsoft authorized Consultants provide several service programs to help medium-size and large companies create a cost-effective and productive in-house Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Services help companies sift through the various high-quality Help Desk software packages on the market and decide what packages might be excessively costly, miss critical functions, or align badly with your company's business goals. Progent also provides temporary staffing for businesses who want to reinforce their internal Help Desk staff for occasional projects or to fill in for vacationing or incapacitated personnel.
Progent can assist your business in any and all facets of your migration to Microsoft Exchange 2016 including planning HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in a solution that gives the maximum level of dependability and scalability and is also simple to move to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization techniques that enable small and midsize companies with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Progent's CCIE-certified network infrastructure consultants have extensive experience assisting Internet Service Providers to design, implement, manage, tune, and debug high-availability, extensible connectivity environments appropriate for public networks.