Progent's Technical Response Center (TRC) offers nationwide extended hours remote troubleshooting for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone support and online secure computer connection to troubleshoot and resolve network problems quickly and economically. The scope of IT experience represented by Progent's staff of country-wide support engineers allows Progent to escalate even the toughest problems to appropriate experts as needed. For critical problems, the TRC tries to respond to your call for support in less than one hour.
Progent offers advanced remote consulting services to help organizations connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of information technology security professionals. GIAC certifications are acknowledged by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the security capabilities addressed under GIAC certification such as auditing network vulnerability, event handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
Progent offers comprehensive help for every step of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management, site prep, project design and documentation, specification of all new software licenses and hardware needed, recommended sourcing, system verification at customer site or at Progent's testing lab, setting up transitional coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, decommissioning the previous system, and training for client's IT group and end users.
Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with one or more public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent delivers the help of Microsoft and Cisco-Premier network support experts to show customers economical alternatives to help businesses maximize the value of Microsoft and Cisco products. For environments that span from remote offices to large corporations, Progent's expert consultants can help you enhance your information system's e-mail infrastructure, protection, reliability, performance, and IT administration.
Progent's Microsoft Certified engineers offer world-class consulting for major deployments of Microsoft Exchange 2007. Progent's experts can show you how to plan multi-location Exchange Server 2007 installations or updates and can provide local technicians to help large companies with deployments of Exchange Server in the or any area served by Progent's engineers.
Progent's Ekahau-certified Wi-Fi site design consultants can assist you to plan, implement, tune, manage and debug a Wi-Fi network customized for your building. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for managing the performance of multiple Wi-Fi networks.
Progent's Windows Server 2019 disaster recovery preparedness experts can assist you to design a DR/BC system built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, application development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a cohesive information management solution.
Progent's certified SonicWall firewall experts can show you how to deploy, maintain, and update SonicWall firewall/VPN products including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete network protection plan and build security into your corporate operations.
Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Progent's small granularity does away with big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
Progent can provide the expertise of RIM BlackBerry-premier consultants who can assist small companies to design, manage, and troubleshoot BlackBerry solutions affordably and successfully, eliminating the requirement for an in-house BlackBerry expert and minimizing the expense and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, combined with Progent's proven online service delivery model, offers small businesses an efficient solution for integrating BlackBerry technology seamlessly into their information network.
Progent provides several essential types of Help Desk services : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts offers your customers convenient access to a dependable technical resource with years of experience providing phone support and online repair for IT systems powered by Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a key contributor to company performance. Progent's goal is to resolve and not merely record problems.
Progent's team of application experts offer advanced consulting, software programming, integration help, and online classes for leading business applications covering vital areas including ERP and MRP, financials, management analytics, web commerce application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting services online, Progent can help clients anywhere in the U.S. to eliminate the time and expense associated with travel and on-site visits without sacrificing the high quality of consulting services.
Microsoft Windows Server Update Services allows IT administrators to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and easily manage the installation of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft WSUS such as planning the Microsoft WSUS deployment, setting up client's computers, establishing the Group Policy settings, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.
Email Guard from Postini offers continually upgraded spam and virus blocking, data filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your organization is too small to qualify for a regular Postini license, you can still get access to Postini's Perimeter Management services through Progent's E-Mail Guard antispam and antivirus aggregation offering. Progent's expert email security consultants can show you how to devise an email protection plan that incorporates antispam and antivirus services and policies.
Microsoft 365 Exchange Online Integration Professionals
Progent utilizes the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent has a group of IT experts based in the Tampa area, and Progent also offers remote support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and senior DRBC planning consultants. Progent can also help you to plan and carry out a migration to the Flexential data center with services like designing system configuration, recommending hardware components, system setup and testing, debugging, streamlining remote network management, and training your network support team.
Stealth penetration checking is a key component of any overall network security plan. Progent's security experts can perform thorough intrusion tests without the knowledge of your company's internal network support resources. Unannounced penetration checking uncovers whether current security monitoring tools such as intrusion detection alerts and event log monitoring are correctly set up and actively monitored. Progent can implement continuous automatic penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, compromised credentials, missing patches, and ill-advised IT product defaults can be chained together by threat actors into the multi-vector attacks common to the latest strains of ransomware.
If your company network combines Sun Solaris platforms with Windows, Progent can show you how to integrate your IT resources into a cohesive environment that permits all your operating systems to run side by side for easy management, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's Sun Solaris and Windows coexistence assistance services include network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, in-person technical support, and Contact Center outsourcing.
Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 including planning HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability client access services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's certified Windows Server 2022 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2022 that features high availability and that uses a self-hosted system model or a hybrid model that integrates cloud-hosted Windows Server Online with an on-site installation of Windows Server 2022.
Progent's ProSight portfolio of managed IT services are designed to offer organizations who have small internal network support staffs with low-cost access to enterprise-class management platforms and consulting experts. Benefits of the ProSight catalog of managed services include flat-rate IT maintenance expenses, smart automation of common management tasks, ongoing absorption of new technology, smooth transition from legacy technology to up-to-date solutions, improved alignment of information technology with strategic objectives, guidance from veteran IT experts, and allowing management to concentrate on business issues instead of fast-evolving information technology.
Progent can provide affordable remote support from consultants with expertise in a wide range of products and technologies that provide solutions for protecting Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent offers consulting support for leading backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist your company to design, upgrade, or troubleshoot data backup systems for a range of architectures such as on-premises, remote, cloud-based, or a mix.
Progent's Symantec consultants can help you maintain legacy Symantec firewall and VPN products such as the Raptor and Symantec VelociRaptor line or help you upgrade to newer firewall solutions. Progent can also help you design and implement a comprehensive security strategy that can incorporate firewall/VPN devices and software, managed security and network defense services, system monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for continuing network support, administration, training, and security expertise.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets.
Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity downtime, reduces ongoing service demands, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange Server 2007.
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes machine learning technology and expert services to provide comprehensive endpoint detection and response.
Progent can provide rapid remote access to Cisco CCIE network infrastructure experts. Progent's CCIE consultants can link to your environment using advanced remote support tools to provide fast and economical analysis and repair of urgent network issues.
If your business operates a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISA and CISM-certified security specialists can help your entire organization in a broad array of security areas including security administration practices, security design and models, connection control products and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and web security, and business continuity planning. CISA and CISM define the fundamental competencies and international standards of performance that network security managers are required to master. These certification offer IT management the assurance that those who have achieved their CISA or CISSP qualification have the background and knowledge to deliver world-class security management and engineering services.
Progent can help you to plan and implement a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across onsite and Azure resources.
Progent offers nationwide online phone support and consulting services for companies who operate Solaris environments or whose IT systems feature a mix of Solaris and Microsoft Windows products. Remote IT help provides maximum return for your IT budget by protecting client efficiency and limiting the hours charged for computer analysis and repair. Advanced remote support tools and experienced service specialists and consultants allow Progent to handle the majority of IT problems without wasting time and expense by traveling to your location. In the vast majority of cases your network problems can be remediated by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP certified security specialists to assist with the toughest network issues.
Microsoft System Center 2016 Operations Manager helps to ensure consistent performance and dependable uptime for critical workloads by offering unified, mixed-platform monitoring of IT resources deployed across on-premises datacenters and private and public clouds. Progent's SCOM consulting group offers advanced online and onsite expertise to assist businesses of any size to design, integrate, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can assist your company to move to SCOM 2016 from earlier versions or from other IT infrastructure monitoring products, or combine multiple monitoring systems into a unified IT management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Progent's ProSight family of managed IT services are intended to offer businesses who have small in-house IT support staffs with affordable access to enterprise-class management platforms and consulting experts. Benefits of Progent's ProSight catalog of managed services include predictable network management costs, smart automation of routine administrative processes, ongoing absorption of the latest technology, smooth transition from older technology to current solutions, improved alignment of computer technology with business objectives, guidance from veteran IT experts, and allowing management to concentrate on business issues instead of fast-evolving network technology.
Progent can show you how to design, configure, manage, and repair a viable Wireless network architecture, recommend appropriate technology, and integrate wireless access points, bridges, antennas, wireless controllers, and various wireless products. Progent can also show you how to build a complete wireless network security strategy that is well integrated with the security strategy for your overall corporate network.
If you want to update your corporate web site, build internal webs for applications such as HR or employee education, design a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can provide talented and proven web developers. Progent's consultants can also show you how to design and maintain a safe, robust server and communications network, including remote and wireless connectivity, to support your web solutions.
Progent's certified security experts can perform NodeZero-powered threat assessments to verify your security monitoring and protection tools and policies are correctly set up and effective.
Progent's support services for software/firmware update management offer businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your servers, such as printers and scanners, network infrastructure appliances such as switches and wireless access points, and IoT devices such as sensors and robotics.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified restore capabilities for Microsoft-based environment. SCDPM 2016 delivers application-aware protection for key platforms such as Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, supports VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to design, deploy, manage, and repair an enterprise-wide backup/recovery system built around Data Protection Manager 2016. Progent can help you to migrate from a previous release of DPM or from a legacy system, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver as-needed expertise to resolve technical bottlenecks or provide comprehensive project management or co-management support to help you complete your Data Protection Manager 2016 deployment on time and on budget.
Small to middle size businesses can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft certified IT support experts. With Progent's economically priced network service packages, mid-size organizations can choose a basic co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small and midsize business information systems world-class reliability, protection and performance.
The new ASA 5500-X Family of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, deploy, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Cisco's Firepower NGFWs Firewalls provide a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer centralized management and automation of modern cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and execute a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.
Microsoft Small Business Server (SBS) is an affordable collection of essential servers that offers the basis for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server 2011 requires a network support expert with hands-on experience designing and building cohesive, end-to-end business network solutions. Progent's Small Business Server consultants have an average of over 10 years of background supporting business systems built on Microsoft platforms. This experience ensures you results in deploying, managing, and troubleshooting network environments that incorporate the Microsoft Small Business Server package of servers and productivity software.
Progent's Citrix-accredited engineers can help you to understand the business advantages of XenServer and other Citrix products, and can assist your IT organization to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your existing Citrix technology deployment and help you to enhance resource utilization, responsiveness, protection, availability, and recoverability.