Consulting Expertise
Cloud Integration Services
Office 365 Integration with On-premises Environments:
Hybrid Exchange Planning, Configuration and Troubleshooting
Microsoft Exchange Online is one of several cloud-based applications in the Office 365 product line enabled by Microsoft Azure. Exchange Online provides the benefits of reduced spending for physical infrastructure, easier administration, dynamic capacity, data protection, plus other benefits associated with public clouds instead of local IT facilities. Microsoft has engineered Exchange Online to operate seamlessly with local implementations of Exchange, allowing you to create hybrid environments. Hybrid environments include on-premises servers and storage with cloud-based services to create a cohesive IT solution.
Typical motives for combining on-premise Exchange installations with Office 365 Exchange Online are adherence to government or industry mandates or corporate policies that prohibit specific types of mailboxes from being hosted off site, throughput issues involving server virtualization or cloud connectivity, the desire for greater management flexibility, the need to accommodate certain home-grown or outdated environments, corporate culture, or recovery strategies. Also, hybrid deployments are typically implemented for migrating safely from a local to an Office 365 Exchange Online cloud-based model.
If you want a temporary hybrid Office 365 Exchange Online deployment as part of a full move to the cloud or you want to create a robust hybrid network model, Progent's Microsoft-certified consultants can help you with any stage of planning, integrating, administering, and troubleshooting your hybrid system. Progent's Exchange consultants offer as-needed assistance to guide you through stubborn integration issues and also offer end-to-end project management outsourcing or co-sourcing to make sure your hybrid Exchange Online implementation is performed on schedule and on budget.
Progent's Exchange Server consultants have extensive experience teaming with Microsoft's Office 365 technical support staff to resolve complex technical problems and Progent offers on-going support services to assist you to manage and refine your hybrid Office 365 Exchange Online solution as your requirements change over time. Progent has two decades of experience providing companies of all sizes high-level consulting support online, and Progent also offers onsite support in metro areas throughout the U.S. (See Progent's client testimonials.)
Hybrid Integration Services for Office 365 Exchange Online
A hybrid implementation of Office 365 Exchange Online and on-premises Exchange allows you to have a combination local and cloud-hosted mailboxes and brings other important features including:
- Protected mail transfer with a domain namespace and an Outlook Web address shared between on-premises and Office 365 organizations
- A shared GAL with complete recipient information
- A shared availability calendar
- Management of bi-directional mail flow across Office 365 cloud organizations organizations
- Easy movement of mailboxes between on-premises Exchange and Exchange Online including Exchange ActiveSync profile redirection
- Local Exchange Administration Center (EAC) for centralized mailbox management
- Multi-mailbox search across on-premises and Office 365 mailboxes
- Office 365 Archiving for on-premises and cloud-hosted mailboxes
- Transparent incorporation with local and cloud-based implementations of Skype for Business and SharePoint server
- Support for Microsoft Edge Transport server to filter out spam and apply mail flow transport policies
- Single sign-on (SSO) via Azure AD Connect, password sync, or AD FS
- AD FS allows multi-factor authentication and adheres to Federal Information Processing Standards (FIPS)
Office 365 can be deployed under several hybrid architectures. Judicious planning with Progent's solution design consultants can save significant time and money, since re-architecting a poorly conceived deployment can be complex and disruptive. Building an efficient hybrid Exchange Online ecosystem can be intimidating. The complexity depends on the design of your current email environment and the functionality you want to achieve. Basic tasks are:
- Determine your strategic requirements for your hybrid Office 365 Exchange Online solution
- Evaluate your current network resources and modernize as needed
- Plan and validate your new system infrastructure
- Design an implementation plan and identify migration tools
- Identify local vs. Office 365 users
- Select appropriate cloud services and acquire subscriptions
- Add and test the domain of the cloud portal
- Change/Add DNS records
- Use IdFix to clean up on-premises AD and AD FS issues identified by Azure AD Connect and configure on-premises Active Directory and optionally AD FS
- Set up SSO and Directory Sync
- Assign licenses and create Accounts/mailboxes in Office 365
- Export mailboxes to PSTs and import them from PSTs to Office 365 mailboxes
- Integrate smartphones and tablets
- Move public folders
- Activate and Test services ,li>Tune system performance
- Patch and test firewalls and proxy servers
- Train IT management staff and users
In the course of implementing a hybrid Office 365 Exchange Online environment, important choices have to be made about local network topology, mail flow, identity, synchronization, security, latency, backup and recovery, archive rules, administration, delegation, mailbox size restrictions, smartphone support, integration with other onsite and cloud-hosted apps, and other issues that affect the architecture and configuration of your hybrid Exchange Online solution. Typically your local Exchange environment will need to be updated.
Microsoft provides a variety of utilities to assist you to automate many of the steps needed to create a hybrid network for Office 365 Exchange Online. These include the Hybrid Configuration Wizard, Windows PowerShell, the Exchange admin center (EAC), the Office 365 Deployment Readiness tool, and the IdFix Directory Synchronization utility. Realistically, many parts of configuring a hybrid Exchange Online deployment are subject to technical hiccups. Progent's Microsoft-certified consultants have dealt extensively with problems related to designing and rolling out hybrid Office 365 Exchange Online projects and can show you how to you follow best practices to avoid problems, solve them efficiently, and protect your users from downtime.
How Progent Can Assist You to Integrate Exchange Online with Your On-premises Environment
Progent's consultants can assist you in every stage of migrating to Exchange Online and integrating your local Exchange implementation with cloud-hosted Exchange. Progent can help you to prioritize your strategic goals, evaluate the suitability of your current network infrastructure, design the architecture for a hybrid solution, create a deployment plan, set up and test a pilot deployment, configure your hybrid system, centralize management functions, optimize performance, organize licenses, provide consulting for business continuity plans, validate security compliance, and provide training for your IT staff and users. Progent can provide cost-effective remote consulting services to assist you to deal with stubborn technical issues, or Progent can provide end-to-end project management outsourcing services to help you complete your hybrid deployment of Exchange Online on schedule and on budget.
In addition to Exchange Online, Microsoft offers other applications within the Office 365 product family. Included among these are Skype for Business Online, SharePoint Online, and Project Online. All of these packages can be deployed in cloud-centric or hybrid implementations. Progent's Microsoft-certified O365 integration consultants can help you to create hybrid solutions that incorporate Office 365 packages and on-premises resources by delivering services such as Windows Server expertise, Exchange integration, Skype for Business solution planning and debugging, SQL Server integration and software development, SharePoint planning and development, Office 365 configuration and user training, Microsoft Project consulting, and Dynamics GP support.
To help you to administer your hybrid deployment, Progent offers System Center 2016 management consulting, System Center Data Protection Manager (SCDPM) expertise, System Center Operations Manager (SCOM 2016) expertise, System Center Configuration Manager (SCCM) support, Virtual Machine Manager hybrid cloud configuration consulting,
Typical samples of remote and onsite consulting services offered by Progent's experts to help organizations to combine Office 365 with on-premises Exchange environments include:
- Clean email before exporting them into Office 365 Exchange Online
- Configure authentication with Office 365 and local Domain Users
- Configure Office 365 Exchange Online and assign purchased licenses
- Rebuild profiles of Windows clients
- Migrate Gmail accounts
- Carry out manual mailbox exports as necessary
- Add accounts to iOS and Google Android devices
- Plan and configure Office 365 archival storage
- Set up local or hybrid email filter appliances from third-party vendors
- Correct Exchange Online synchronization issues with AD clients and Active Directory Global Security Groups
- Resolve Outlook autodiscover issues
- Fix issues with .PST and .OST files
- Specify, configure, test, and troubleshoot mail flow
- Troubleshoot AD FS and AD Connect authentication issues
- Deploy PowerShell scripts for management, repair, and migration
- Work together with Microsoft support technicians to identify and resolve problems at Microsoft's end (e.g., a misconfigured Connector)
- Troubleshoot Office 365 Message Encryption problems
- Update on-premises Exchange Servers to current versions of Exchange and upgrade equipment
- Educate Human Resources on steps to disable accounts for departed workers
If you are looking for help with any facet of interfacing your local Exchange environment with Exchange Online, call Progent at
Additional Public Cloud Integration Services from Progent
The choices offered for public cloud products and services are expanding rapidly, making it a serious challenge for information system managers to determine the right cloud solution for their organization. Progent has worked extensively assisting companies of all sizes to plan, implement, and manage hybrid environments that combine multiple cloud products and services from leading public cloud providers. Progent's cloud integration consultants can help you to assess the comparative benefits and shortcomings of different public cloud options and can show you how to create a cloud-centric or hybrid ecosystem that provides maximum competitive value.
Public cloud products and services supported by Progent's consultants include:
Progent's Azure cloud integration experts can help you with any aspect of Azure cloud migration including needs analysis, readiness assessment, solution design, pre-production testing, implementation, automated management, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can assist your IT staff to configure and debug firewalls and VPN connections so that your clients can safely access to Azure resources, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid ecosystem that transparently combines physical datacenters with Azure-based services.
Progent's Office and Office 365 experts can assist businesses to integrate Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless solution that offers quick return on investment and enables better business results. Progent can assist you to interface Office or Office 365 applications with one another and with other core Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems between various releases of Office desktop and can provide live online Office and Office 365 training to individuals and groups.
Progent's Amazon AWS integration consultants offer cost-effective online support to assist companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-based or hybrid ecosystems that efficiently incorporate Amazon AWS cloud services. Progent offers occasional support or Progent can deliver project management outsourcing to help you migrate smoothly to the Amazon AWS cloud platform.
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their reach, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.
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An index of content::
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64-bit Computing Engineers
Progent’s Microsoft-certified engineers can help you to enhance your desktops from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of moving to 64-bit PC desktop computing, design an affordable upgrade process that reduces operational interruptions, and offer inexpensive, professional remote support to assist your company to install 64-bit PC desktop operating systems and applications on your current computers.
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Progent’s Microsoft-certified engineers can assist you to update your desktops from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of moving to 64-bit PC desktop processing, plan an efficient migration process that reduces business disruptions, and deliver inexpensive, expert remote help to aid your organization to configure 64-bit desktop software and application software on your existing hardware.
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Microsoft System Center 2016 Operations Manager helps to promote top performance and maximum uptime for critical applications by providing centralized, mixed-platform monitoring of physical and virtual infrastructure deployed across local systems and cloud environments. Progent's SCOM consulting team can provide advanced online and onsite support to help organizations of any size to plan, integrate, optimize, update and troubleshoot SCOM 2016 solutions. Progent can help you to move to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring platforms, or integrate a variety of monitoring tools into a unified infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
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Progent offers national online technical support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Remote network consulting offers maximum return for your IT budget by extending user efficiency and limiting the hours billed for computer repair services. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISM premier security specialists to assist you with the most difficult network problems.
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Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2003 migration plan that avoids network disruption, reduces long-term service requirements, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the background to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business needs.
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Progent's seasoned team of IT consultants and application specialists have years of background providing online and on-premises support for organizations of any size who need to incorporate Android phones and tablets into their IT systems so that users can work together while on the go. Progent offers the range of skills to resolve technical problems that span numerous manufacturers and that entail a mix of legacy and up-to-date information technology. Progent provides affordable remote technical support to assist you with any facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can deliver as-needed technical support to assist you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic IT initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to show you how to manage and use Android phones and tablets efficiently.
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For businesses with a mix of Apple Mac and Microsoft Windows computers, there are two popular alternatives for running Microsoft Windows-only applications on macOS or OS X: an external connection to an actual Windows computer or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to connect an Apple Mac to a networked Windows-based PC to use Windows software and access network resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac system so you can use Windows programs directly. Progent's Mac technology consultants can assist your organization to manage these solutions for running Windows programs on your Apple Macs and can in addition help your organization to assess and install third-party products for Windows PC emulation.
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Progent's Jabber consultants can provide online or onsite support to help businesses of any size to design, deploy, manage, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for all the technologies that make up building an end-to-end Jabber collaboration solution including Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration ecosystem.
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Progent's certified Windows Server 2003 consultants can provide network support and IT consulting for the complete family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, update, and maintenance services include network planning, deployment, project management, in-person and off-site network support and troubleshooting, Call Center outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
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Hyper-V 2016 incorporates core features first developed for and refined on Azure, among the world's largest public clouds. This pedigree dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth migration strategy, educate your IT administration and technical support staff, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers the highest possible business value.
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Progent can provide enterprise customers the services of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's entire portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN storage environments efficiently based on leading practices.
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Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design specialized mission-critical programs and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you create reports that allow you to track your business more thoroughly, turning uncooked data into valuable insights into your business.
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Progent can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 including planning high availability architecture for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
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Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, enhancing and repairing System Center Operations Manager solutions and can provide organizations of any size advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to fix serious issues uncovered by Microsoft SCOM 2012.
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Progent provides Windows 2003 Cluster Server expertise to help your organization utilize zero-downtime server clusters that can deliver 100% operation. Clustered Windows servers for zero-downtime networks include Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Server Cluster. By showing you how too create fault-tolerant server clustering solutions around Windows Server Cluster 2003, Progent’s Certified Windows engineers ensure that your zero-downtime clustered servers are configured to maximize the business value of your computer network.
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Call Center Specialist
Virtual HelpDesk Support Services
Progent's Virtual Help Desk services are an integrated expansion of your internal IT support staff. Virtual Help Desk can include advanced call center services such as a special phone number with customer-specific greeting. Progent can also send calls directly to staff members who are specially set up and trained to support your needs. In addition, Progent's Helpdesk staff can use trouble tickets from any customer trouble ticket software for transparent integration with your internal support services group. Advantages of Progent's Virtual Network Support Help Desk services include high-end Microsoft and Cisco Helpdesk expertise the minute you call, transparent extension of your internal resources, comprehensive support for urgent client issues, and per-minute billing.
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Progent's Juniper Networks-authorized NetScreen consultants can help your company to configure and integrate NetScreen 5000 series routers, upgrade from older NetScreen products to more current Juniper technologies, and troubleshoot infrastructure issues in all-Juniper or mixed-technology environments.
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Progent offers the support of certified engineers as well as experienced software programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery planning specialists, and certified security professionals to assist you to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure a cost-effective and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
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Progent can provide the part-time services of a seasoned Chief Information Officer who can provide strategic direction to assist you select and maintain IT solutions appropriate for your current needs and that can serve as a firm basis for your growth. Progent's part-time or temporary Chief Information Officer services offer financial advantages to companies trying to maximize the benefits from their network expenditures but who are without the budget or hesitant to add another high-level position to their full-time staff. Because Progent is vendor-agnostic, with a sizable staff of engineers certified to support all leading operating systems and networking technologies plus a wide range and business software, Progent is in an ideal position to provide objective recommendations as well as expert technical help for creating IT systems that fit the particular requirements of your organization.
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Progent's Microsoft-certified Windows 2003 Server consultants can provide network help and expert consulting services for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 migration, configuration, update, and maintenance services include network design, deployment, project management, in-person and remote network support and troubleshooting, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
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ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance problems.
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System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and maximum uptime for critical workloads by offering centralized, mixed-platform tracking of physical and virtual infrastructure deployed throughout on-premises systems and private and public clouds. Progent's consulting team offers advanced online and onsite support to help organizations of all sizes to design, implement, tune, update and repair SCOM 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from earlier releases or from other IT infrastructure monitoring products, or combine multiple monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
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Progent can assist you in any and all phases of your upgrade to Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.
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Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard XTM and Firebox series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard Firewall/VPN security appliance that fits your network security plan and meets your computer budget. Progent can also assist you to combine WatchGuard Firewall and WatchGuard SSL VPN devices with security technology from other suppliers and offer a convenient source for network help, training, and security consulting.
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Progent has created special security service bundles designed to provide larger enterprises a professional and comprehensive network security evaluation from a team of premier security consultants. All Progent's security evaluation packages feature a suite of procedures including automated scans from within and from outside the corporate security perimeter, expert interpretation of captured data by accredited security engineers, creation of a report documenting the findings, plus a live concise executive outbrief and an in-depth live outbrief for in-house IT administrators.
