Network Help for Small Companies
Microsoft 365 Integration with On-premises Environments:
Hybrid Exchange Solution Design, Configuration and Technical Support
Exchange Online is a Microsoft Azure-hosted software-as-a-service (SaaS) product available by subscription under the Microsoft 365 banner (previously called Office 365). By allowing you to utilize cloud-hosted servers, mailboxes and other messaging infrastructure, Microsoft 365 Exchange Online can significantly reduce capital outlay and management hassle and is especially attractive for small organizations with minimal IT staffs or in-house technical skills. Migrating to Exchange Online can be relatively straightforward or agonizingly complex, depending on your current email environment and your functional requirements.
In many cases, organizations want to establish a so-called hybrid environment that supports both local and cloud-resident mailboxes. This may be preferred to an all-cloud model in order to comply with regulatory or business standards, bolster security, improve availability, provide more management flexibility, or for other reasons. In addition, best practices often dictate the creation of hybrid configurations as an interim step in migrating smoothly from an on-premises Exchange deployment to Exchange Online. Mail flow, which is the end-to-end path messages travel from sender to recipient, can also add complexity. For example, the use of third-party cloud-based mail filtering services or multifunction office devices that generate and receive emails can impact how you integrate Exchange Online into your email ecosystem.
Progent's Microsoft-certified consultants can provide affordable online expertise to help you evaluate the benefits you can expect from Microsoft 365 Exchange Online, design a network architecture that aligns best with your needs and technical capabilities, carry out a non-disruptive migration to Exchange Online from your current email solution, provide training for your management and end users, and deliver as-needed consulting and troubleshooting to keep your Exchange Online system available and productive. Progent has extensive experience setting up hybrid cloud and on-premises Exchange Online solutions, configuring mail flow, defining and validating security strategies, providing disaster recovery planning services, streamlining Exchange management, integrating Exchange Online with Microsoft 365 and other applications, supporting smartphones and other mobile devices, and configuring firewalls, routers, switches and VPN connections for safe and convenient access to cloud and on-premises resources.
Progent's unified communications consultants can also help you work with Microsoft 365's support team to deal with technical problems that originate at your datacenter or at Microsoft's end and Progent specializes in knowledge transfer to your IT staff to help you administer and maintain your messaging solution. Progent has more than two decades of experience providing enterprise-class expertise for organizations with small-business budgets and offers effective and affordable online support as well as onsite help in major metropolitan areas across the United States and Canada (visit Progent's customer testimonials.)
Support for Hybrid Exchange Online and On-premises Exchange Solutions
Even if your small business plans on moving your Exchange infrastructure to the cloud, setting up a temporary hybrid system that includes both on-premises and cloud-based mailboxes is often a critical stage in migrating to Exchange Online without disrupting your operations and losing productivity. Microsoft has steadily developed an increasingly sophisticated and powerful toolset to support hybrid network models and Progent can help you select and use the most efficient mechanisms to carry out your migration. By leveraging the skills of Progent's network architects and Exchange experts you can save time and expense by following leading practices and avoiding costly mistakes and do-overs. Progent can also spare your IT staff the need to master complex technologies that will have only short-term relevance to your business.
How Progent Can Help You Integrate Microsoft 365 Exchange Online
Progent can help you with any stage of migrating to Microsoft 365 Exchange Online for cloud-only or hybrid Exchange deployments. Progent can help you define your goals, assess the readiness of your current resources for migrating to Exchange Online, plan your target architecture and mail flows, develop an efficient migration plan, configure your new Exchange solution, create a centralized management environment, provide comprehensive disaster recovery planning services, create and validate a company-wide security and compliance strategy, integrate Exchange Online with Microsoft 365 collaborative applications, integrate smartphones and other mobile devices with Exchange Online, and provide webinar training for your IT staff and end users. Progent is available for occasional consulting and troubleshooting to guide you past technical bottlenecks or Progent can provide extensive project management services to help you complete your Microsoft 365 Exchange Online migration on schedule and within budget.
Progent offers integration and training for other SaaS applications offered under the Microsoft 365 banner including Microsoft Teams, Skype for Business Online, SharePoint Online, and Microsoft Project Online. These core Microsoft applications can be integrated with one another and with their corresponding desktop versions to build powerful collaboration solutions that span on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can provide in-depth support for all Microsoft server platforms and applications by offering services that include Windows Server consulting, Exchange integration, Microsoft Teams planning and migration, Skype for Business system configuration, SQL Server integration and programming, SharePoint development, Microsoft Office and Microsoft 365 integration, Microsoft Project consulting, System Center 2016 consulting services, System Center 2016 Operations Manager setup and support, System Center Configuration Manager consulting, Virtual Machine Manager 2016 hybrid cloud management consulting, Microsoft Intune management, and Microsoft Dynamics GP troubleshooting and development.
Typical tasks performed online by Progent's consultants to help clients create cloud-only or hybrid Microsoft 365 Exchange Online solutions include:
- Create and test a deployment plan and identify migration tools
- Identify on-premises vs. Microsoft 365 users
- Clean folders prior to exporting into Microsoft 365
- Resolve issues with Outlook autodiscover
- Add and verify domain to Microsoft 365 portal
- Change/Add DNS records
- Assign licenses and create Accounts/mailboxes in Microsoft 365
- Export mailboxes to PSTs
- Import PSTs into Microsoft 365 mailboxes
- Perform manual mailbox migrations when necessary
- Move public folders to Microsoft 365
- Move Gmail accounts to Microsoft 365
- Add accounts to iOS, Android and devices
- Set up Exchange Online Archiving
- Configure third-party on-premises or cloud-based spam filter gateways
- Troubleshoot synchronization issues with Active Directory Global Security Groups
- Fix issues with .PST and .OST files
- Design and test mail flow solutions
- Resolve issues with MX and SPF records
- Troubleshoot AD Connect authentication problems
- Work with Microsoft technicians to resolve problems at Microsoft's end (e.g., a corrupted connector)
- Troubleshoot Microsoft 365 Message Encryption issues
- Use PowerShell for management, diagnostics, repair, and migration
- Test and validate services and performance
- Configure firewalls and proxy servers
- Train users and IT support team to manage Exchange Online ecosystem
To download a single-page datasheet in PDF format describing Progent's Exchange Online Migration Services, click:
Progent's Exchange Online Migration Consulting Datasheet. (PDF - 308 KB)
Additional Cloud Integration Services from Progent
For more than 20 years, Progent's core consulting team has guided small businesses though IT revolutions such as virtualization and, now, public clouds. Progent can help you adopt advanced technologies as they become mainstream, offering budget friendliness and the ability to provide fast return on investment. Progent's cloud integration experts can help you to assess the benefits of various public cloud options and can show you how to create a cloud-based or hybrid IT ecosystem that delivers maximum business value. In addition to Microsoft 365 Exchange Online, public cloud offerings supported by Progent include:
Progent can assist small companies to migrate all or part of their network infrastructure to the Microsoft Azure cloud. Azure offers a wealth of cloud services and Progent can help you understand the benefits and restrictions of various cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the common mistakes small organizations make when moving to the cloud. Progent can help you set up VMs on Azure Virtual Machines, configure cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery solutions with Azure Backup. Progent can also help you configure firewalls and VPN connections and to integrate Apple iOS and Android smartphones and tablets. For details about Progent's consulting and troubleshooting support for Microsoft Azure, visit Microsoft Azure integration and support consulting.
Amazon Web Services (AWS) features a comprehensive catalog of offerings that allow companies of any size to utilize Amazon's cloud-based IT infrastructure. Popular Amazon AWS services include Elastic Compute Cloud, or EC2, for hosting virtual servers, Amazon Simple Storage Service, called Amazon S3, for cloud-based storage, and Amazon Glacier for low-cost archival storage. Progent can assist you to plan, configure and manage cloud-centric or hybrid networks that use Amazon AWS services by providing expertise for moving on-premises resources to Amazon AWS, resolving problems associated with connectivity and security, optimizing performance, and setting up management and backup solutions. For additional information about Progent's integration and troubleshooting support for Amazon Web Services, see Amazon AWS integration consulting.
Amazon Marketplace Web Service, known as Amazon MWS, is a comprehensive library of application programming interfaces (APIs) that enable businesses that sell products on Amazon to integrate their in-house applications with Amazon's online sales network. The Amazon MWS API incorporates product listings, customer orders, payments, order fulfillment, and management reporting. By integrating your internal software and processes with Amazon's online retail system, you can extend your customer base, cut operational expenses, respond faster to your customers, increase your sales and improve your bottom line. For more information about Progent's development services for Amazon MWS, see Amazon Marketplace Web Service integration consulting.
Progent's Google Cloud Platform (GCP) integration consultants can provide affordable online and on-premises consulting to assist businesses of any size to move all or part of their critical network resources to Google Cloud Platform services. This can save management hassle and hardware expense and enable the use of Google's cutting edge machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Contact Progent for Help Integrating Microsoft 365 Exchange Online
If you need assistance with any facet of integrating Microsoft 365 Exchange Online, call Progent at
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Shared Network Support Help Desk Online Support Services
Shared Helpdesk Network Consultants
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Fault-tolerant Load Balancing Outsourcing
Network Engineer F5 Networks 3-DNS
Progent provides high availability load balancing support covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products such as Cisco Content Engine. High availability load balancing vendors for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
Microsoft Certified Windows 2008 Cluster Specialist
Top Quality Fault Tolerant Internet Connection Onsite Technical Support
Progent's Disaster Recovery/Business Continuity consultants have extensive experience assisting small organizations to reduce system downtime by providing affordable online consulting support for disaster recovery/business continuity planning, fault-tolerant IT design, data backup and restore solutions, and non-disruptive maintenance. Progent's business continuity experts can help you to plan and test a sensible business continuity strategy that aligns with your business goals and budget. Progent's disaster recovery engineers can assist you to design, implement, and maintain fault-tolerant technologies including redundant Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.
Security patch management Consult
24/7 Consultant Services IoT sensors patch management
Progent's support services for software/firmware update management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your servers, endpoints printers, network infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like sensors and robotics.
Wi-Fi controllers patch management Services
Award Winning Consult IoT sensors patch management
Progent's support services for software/firmware update management offer organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoint devices scanners, infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Microsoft Azure hybrid cloud solutions Engineer
Microsoft Entra SharePoint Engineer
Progent can assist you to design and carry out a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access services for both on-premises and Azure resources.
24/7/365 Windows Desktop Simulation on macOS Computer Engineer
VirtualPC for Apple Mac Support and Help
For businesses with a mix of Mac and Microsoft Windows computers, there are two basic solutions for using Microsoft Windows-dependent applications on macOS or OS X: remote access to a physical Windows computer or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect an Apple Mac to a remote Windows-based computer to run Microsoft Windows applications and access network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac computer so you are able to run Microsoft Windows applications directly. Progent's Mac technology consultants can help your organization to manage these products for running Windows software on your Macs and can in addition help your business to assess and install third-party solutions for Windows platform emulation.
Technology Consulting Services Remote Workers
Support Helpdesk for Telecommuters
Progent has two decades of experience assisting small and mid-size companies to design, implement, tune, administer, and debug computer networks that incorporate at-home workers.
ProSight Reporting Remote Infrastructure Monitoring Network Engineer
Support Services ProSight Reporting Infrastructure Management
ProSight Reporting is a growing suite of real-time reporting tools designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Support 802.11ac Wi-Fi Network
WiFi 6 Consultants
Progent can help you plan, deploy, manage, monitor, and repair a viable Wireless network infrastructure, recommend appropriate products, and integrate access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you create a thorough wireless system security strategy that is well integrated with the security strategy for your entire business network.
ProSight IT asset documentation management Services
domain management Consultant
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of the time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it.
Microsoft Operations Manager Remote Support Services
Microsoft System Center Operations Manager Remote Support
Small to mid-sized companies can now get all the benefits of System Center Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco certified IT support professionals. With Progent's economically priced IT support programs, mid-size businesses can choose a basic co-sourcing package based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small business information systems enterprise-class availability, protection and performance.
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