Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
Progent offers cost-effective online support for all releases of Microsoft Office Access including Access desktop and Access Web App and offers expert assistance for application development, database conversion, performance tuning, report design, and maintenance. Progent also offers custom webinar training for Access development and database management.
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to defend against ransomware or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that reduces your exposure to a ransomware attack and meets your business needs.
Progent's Power BI experts can assist you to design, deploy, maintain, update or troubleshoot your Power BI environment. Progent's database experts can help you to prepare your target data for Power BI visualizations. Progent can assist you build and administer a local, cloud based, or hybrid architecture to run Power BI.
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT experts as well as to network users, lessening the difficulty of designing, deploying, administering, and using enterprise information and analytical programs in environments ranging from mobile devices to corporate data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with real-world experience and broad knowledge in planning and deploying data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
If you want to revamp your corporate web site, create internal websites for applications such as HR or employee education, design a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can supply talented and proven web developers. Progent's experts can also help you build and manage a secure, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web tools.
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to configure, administer, and debug Cisco wireless products including Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Progent's Cisco Jabber consultants offer online or on-premises expertise to assist businesses of any size to plan, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth support for all the products, technologies and services that go into creating an end-to-end Jabber solution including Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration ecosystem.
If you are producing UNIX or Linux applications in an environment that has Windows-based servers, desktops, and office applications, Progent offers full-service IT outsourcing that frees you to focus on your area of high-value know-how without the continual distraction of managing your business network. Through the use of smart server monitoring and by providing remote and in-person support when your business needs it, Progent offers an economical solution for maintaining an information network that provides excellent availability, security, and efficiency. Progent's developer support services feature full-service network support outsourcing, virtual infrastructure, online and on-site support and troubleshooting, proactive network monitoring services, and Contact Center services.
Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to develop an unmatched ability for serving branch offices that need IT service with the responsiveness associated with with small organizations but which includes professional client interaction, complete documentation, and compliance with enterprise IT standards. If your enterprise maintains a branch office located anywhere in or any area served by Progent's consultants, Progent can provide a broad range of in-person and on-line network consulting services and system architecture expertise.
Office 365 is Microsoft's expanding suite of productivity programs and cloud-hosted services available on a subscription basis. Office 365 applications and cloud services are available in a variety of subscription plans targeted at markets ranging from individuals and home offices to global enterprises. Progent offers fast and easy remote access to consultants with expertise in Microsoft, Mac, iOS, and Google Android platforms. Progent can assist your business to understand the many subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent supports multi-platform networks that include Windows, macOS, and Linux technology. Progent can also assist your business to build and maintain hybrid solutions that transparently integrate on-premises and cloud-based products and services.
Progent's Cisco-certified SIP integration experts can help your business to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based IP PSTN trunks and can provide affordable online or on-premises support to assist companies to move efficiently to an advanced communications network that delivers accelerated ROI. Progent's certified Microsoft collaboration consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync for access to a SIP PSTN trunk.
Progent's certified Microsoft Windows 2000 consultants can help you enhance the capability of your existing Windows 2K Servers and can streamline system management, provide tech support and repair, and strengthen security. Progent can also help you design, justify, and implement a plan to upgrade from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in setting up test programs to eliminate the obstacles involved with moving to Windows 2003 Server by uncovering possible hardware and application compatibility problems.
Progentís Microsoft-certified consultants can help you to update your servers and/or workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and advantages of moving to 64-bit computing, design an affordable upgrade strategy that minimizes operational disruptions, and provide economical, expert online support to aid your company to configure 64-bit operating systems and application software on your existing computers.
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Progent can provide online and on premises consulting to help your organization with any facet of BI reporting from troubleshooting or modernizing reports to designing and implementing a comprehensive business intelligence solution. Progent's BI experts can assist you to maintain your existing reporting environment, help you to migrate reports and databases from an outdated reporting platform to a current solution, and deliver custom online training tailored to your specific requirements. Progentís business reporting and analytics consultants can provide expertise in all popular BI reporting tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.
Progent's ProSight portfolio of managed IT services are geared to offer businesses who have minimal internal IT support staffs with low-cost access to world-class management platforms and consulting experts. Advantages of the ProSight catalog of managed services include flat-rate network management costs, smart automation of common administrative tasks, ongoing absorption of the latest information technology, graceful migration from legacy systems to up-to-date solutions, improved fit between information technology with strategic objectives, guidance from seasoned network consultants, and freeing up management to concentrate on business issues instead of ever-changing network technology.
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based units engineered as value-priced wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or onsite configuration and troubleshooting services to help your organization to design, implement, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi access point environments of any scale or topology.
Progent's Microsoft-certified experts can provide network support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support professionals can help you design, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.
Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient single consulting firm to show you how to build and manage a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to build an unmatched capability for serving branch offices that need network help with the flexibility common to with small companies but which includes professional client interaction, complete documentation, and adherence to enterprise IT protocols. If your enterprise has a branch office located anywhere in California or any region served by Progent's consultants, Progent can provide a broad range of on-premises and off-site IT consulting services and network architecture assistance.
Progentís expert programmers, database designers, and project management consultants can help enterprise clients to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can help customers plug expertise gaps by providing database architects and programmers skilled in building RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to integrate SharePoint with additional data sources like SQL Server and Office Excel to create data-driven intranets and web portals. Progent also offers experience with web development tools and can assist clients to create, expand, troubleshoot, or port web-based applications to take advantage of the latest advances in web technology.
Progent's seasoned application designers and programmers can assist your company to build customizations to Microsoft Dynamics GP/Great Plains that support the special requirement of your business without losing the benefits of Windows integration and connectivity. Progent can also offer expertise with a variety of software development tools that can be utilized to create integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Progent offers national urgent technical support and consulting services for companies who operate environments based on variants of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft technology. Remote IT help offers maximum return for your information technology budget by protecting client productivity and shortening the hours billed for computer repair services. Advanced online support technology and experienced technicians and consultants allow Progent to solve the majority of IT problems without wasting time and expense by going to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM premier security specialists to assist with the toughest network problems.
The Help Desk Call Center support delivery structure adopted by Progent's Technical Response Center gives small and midsize organizations an dependable alternative to dependence on freelance consultants by offering broad expertise accessible to multiple engineering groups, optional 24x7 access to urgent assistance, fast escalation to appropriate engineers for solving the most difficult issues, support consistency and reliability, quick follow through enforced by seasoned support administrators, a choice of easy-to-use mechanisms for initiating service tasks, and excellent process visibility made possible by trouble ticket updates and accessible through a web-based portal.
Progentís Microsoft certified experts provide small and medium size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical applications quickly and reliably to specified users, lower product costs and stay compliant by determining usage profiles, improve Windows security by increasing your knowledge of vulnerability and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by fully exploiting the management capabilities built into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and resource monitoring management including program and hardware inventory.
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical devices that power your IT network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact your business.
Progent offers fast access to the skills of seasoned wireless consultants who can help organizations to assess the benefits of Ubiquiti UniFi wireless access points for your company and assist you to plan, install, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to assist you to choose, provision, and place UniFi wireless access points for optimal signal coverage and performance.
Les Kent has a 35-year history of successful network integration, business management, marketing, and operations. He has shown a talent for creating elegant IT solutions while working as a system architect, software developer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and global enterprises.
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.
Nagios and MRTG are powerful, Open Source monitoring utilities that operate on the Linux OS and can be used to analyze UNIX environments, Windows networks, or mixed-OS systems in which the Linux OS and Microsoft Windows coexist. The Nagios monitor allows system managers to track network services including POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's network integration engineers can show you how to utilize both these programs to streamline and troubleshoot your network.
Progent's certified ISA Server consulting experts have extensive experience creating corporate security solutions for IT networks with many locations, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small business plan and deploy an installation of ISA Server 2004 that meets your information security requirements without restricting your network.
Progent's Microsoft and Cisco premier computer engineers can provide advanced help with a wide range of products and technologies and can deliver that assistance remotely nationwide or onsite in major cities across the United States and anywhere in California. Progent offers online help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that incorporate a combination of Windows and UNIX/Linux technology. Progent also offers the expertise of Cisco CCIE infrastructure engineers for the toughest connectivity problems, as well as the the support of CISM-qualified security engineers to handle high-level security planning and problem solving. Progent has provided remote troubleshooting to businesses in every state in the U.S.
Mid-sized companies can enjoy all the advantages of Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Certified network consulting professionals. With Progent's economically priced network support packages, mid-size businesses can choose a simple co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, automated warnings, in-depth system analysis, Help Desk Call Center, and remote service. For businesses with line-of-business applications who need high availability networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager to offer medium-size company information systems world-class availability, security and productivity.
Progent offers one-on-one training customized for individuals who wish to expand their understanding of the macOS and OS X platform, Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online training for macOS and Mac OS X applications.
Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and repair a network-wide move to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit environment to make sure it supports all of the important 32-bit programs which you intend to keep as well as the latest 64-bit editions of applications you wish to run.
Progent can provide economical online access to engineers skilled in a broad array of products and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and handhelds. Progent offers consulting support for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist your company to design, upgrade, or troubleshoot backup/restore solutions for a variety of architectures including on-premises, edge to datacenter, cloud-based, or hybrid.
Small to middle size businesses can now enjoy all the benefits of Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Premier IT support experts. With Progent's economically priced network service programs, small and midsize organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small business networks enterprise-class reliability, protection, and productivity.
System Center Configuration Manager automates software provisioning at scale, streamlines compliance settings control, inventories network resources, protects against company data leakage, provides health monitoring, enables safe end-user self service, and offers a single control mechanism for managing mixed-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can help your organization with any aspect of planning, implementing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid networks.
Progent's UNIX family support experts offer small businesses and software developers support for managing and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent offers your business contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience provides you with a convenient single consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft interoperability by combining MS Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's Check Point consultants can show you how to select and deploy Check Point Firewall/VPN utilities and hardware powered by Check Point's security platform to provide an affordable and effective security solution for your information network. Progent can also help you integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and provide a single source for on-going technical support, administration, education, and design expertise.
System Center Configuration Manager 2016 automates application and device provisioning at scale, centralizes compliance settings management, inventories network assets, guards against corporate data leakage, performs health reporting, allows safe end-user self service, and offers a common control mechanism for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can help businesses of any size with any facet of planning, installing, operating and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid networks.
Progent can deliver a broad array of affordable support services to help you to install, configure, repair, and administer workstations and laptops based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide onsite or remote assistance for individual computers or laptops or help you to design and implement a large-scale migration to new or updated operating system platforms and applications. Progent can also supply engineers and technical workers to assist your company to prepare for and complete an office move or merger organized to produce the least possible disruption of your productivity.
Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide assortment of desktop and mobile endpoints. Progent's certified Lync 2013 consultants and network integrators can assist your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid topology appropriate for your current and long-term goals, deploy Lync Server 2013 so as to speed up your return on investment, and provide live online and onsite training to your IT team and users. Progent offers in-depth expertise in key components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.
Configuration Manager automates application and device provisioning at scale, streamlines security and compliance settings management, inventories network assets, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and delivers a common control mechanism for managing multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can assist your organization with any facet of planning, implementing, using and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.
If you are a network consultant with system support expertise, teaming with Progent and helping Progent's clients will enhance your skills through interaction with our team of mutually supportive, world-class consulting experts. Progent's focus on providing network consulting and technical support to small and midsize businesses will give you the opportunity to work in depth with decision makers and contribute tangibly to the growth of exciting organizations. In addition, Our virtual office environment offers the most advanced tools for remote support and wireless connectivity to help you to come up with speedy fixes when you take on mission-critical issues.
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, configure, administer and repair VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud systems. Progent can provide world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility.
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to assess the business case for upgrading to SQL Server 2019 and can deliver fast remote or on-premises access to experts in solution planning and deployment, application programming, database administration, and cybersecurity.
Progentís fault tolerant network experts provide reliability consulting, disaster recovery planning, network load balancing, 24x7 interoffice access, 24x7 Internet architecture design, non-stop data center services, and other fault-tolerant operations services to show your company configure a non-stop network for mission-critical applications. Progent possesses the background to design affordable, high-availability systems by utilizing the evolving suite of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-location network with a fully redundant Internet interface and intelligent system load balancing.