Computer Support for Small Organizations
Office 365 Exchange Online Integration:
Cloud-only and Hybrid Exchange Solution Design and Troubleshooting
Additional Topics of Interest
Exchange 2007 to Exchange 2010 Upgrade Professionals
Consulting Microsoft Exchange 2010 Migration
Progent's Microsoft-certified consulting experts can assist your organization to determine the value of Exchange Server 2010 for your business and can help your IT staff to design and carry out an efficient upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 that will provide quick payback by increasing your workers' efficiency, lowering the cost of equipment and service, streamlining management, and consolidating your key communications technologies.
Windows 10 Management Support Outsourcing
Windows 10 Security Troubleshooting
Progent's Microsoft-certified consulting experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and onsite evaluation and upgrade services for Windows 10 available from Progent include Return on Investment estimates, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management, telecommuter access, security and compliance, automated provisioning and administration, network optimization, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and end users, and post-migration technical help.
Networking Organization Microsoft Windows
24 Hour Microsoft Office 2000 Data Recovery
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
ProSight Server and Desktop RMM Integration Support
Automated Server Monitoring Configuration
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity.
Linux Remote Consultancy
Technology Professional Sun Solaris Remote
Progent offers nationwide urgent technical support and troubleshooting services for companies who operate Solaris networks or whose information systems feature a combination of Solaris and Microsoft Windows technology. Online technical support provides maximum return for your information technology dollar by protecting client efficiency and limiting the hours billed for computer analysis and repair. Sophisticated remote access tools and experienced service specialists and consultants combine to enable Progent to solve most network problems without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or through a mix of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP premier security professionals to assist you with the toughest network problems.
Remote Support Services SQL Server Business Intelligence
Microsoft SQL Server 2008 Online Troubleshooting
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid development of advanced business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you migrate from earlier versions of SQL Server to SQL Server 2005.
Fault Tolerant Data Center Consultant
Fault Tolerant Internet Data Center Consulting
Progent's Data Center engineers can show you how to identify high availability data centers that match the specific requirements of your business. Fault tolerant colocation sites are particularly attractive to small organizations because of their low cost and simplified logistics compared to pursuing a do-it-yourself approach. Attempting to create an on-site data center with even a basic degree of fault tolerance is financially prohibitive for the majority of small businesses. Progent is ready to help you get all the advantages of non-stop data centers and fault tolerant colo sites by offering a full range of consulting and maintenance services.
Small Office Network Technical Support
Small Business Consulting
If you have a company IT system with 10 to 50 desktop clients, Progent's computer outsourcing services save your organization from dependence on an individual freelance service provider while giving you affordable and reliable access to high-quality technical expertise. By delivering IT consulting service when you require it, providing advanced expertise for key technologies, delivering value-added support such as automated network monitoring, and charging only for services you use, Progent gives you an affordable way for maximizing the productivity of your small business information system. Progent is the intelligent way for small organizations to create and maintain a reliable and secure information network and to have fast access to the skilled help ordinarily available only to businesses who can support a sizeable internal IT group.
System Center 2016 Cloud Integration Troubleshooting
MCSE Expert Certified System Center 2016 Data Protection Manager Support Services
Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft Certified network consulting professionals. With Progent's economically priced IT service programs, small organizations can select a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager to provide small business networks enterprise-class reliability, security, and productivity.
Specialists System Center MOM
Remote Monitoring and Reporting Remote Troubleshooting
Medium-size companies can enjoy all the benefits of Microsoft Operations Manager and have fast availability of Progent’s Microsoft and Cisco Certified network support professionals. Thanks to Progent's economically priced IT service packages, medium-size organizations can choose a simple co-sourcing package built around Operations Manager with network monitoring, proactive alerts, comprehensive system analysis, Help Desk Call Center, and remote troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent offers a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer mid-size company information systems world-class availability, security and performance.
Consult UNIX
24-7 Solaris Remote Technical Support
Progent's Solaris family support experts offer small and mid-size companies and developers assistance with administering and maintaining Solaris environments that coexist with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide array of expertise provides you with a convenient one-stop source to help you build and manage a protected and reliable mixed-platform connectivity and communications environment that supports Solaris and Microsoft interoperability by combining Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
An index of content::
ProSight Email Data Loss Protection Engineer
Services Email Bayesian Analysis
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter.
Peppercon eRIC Specialist
Peppercon eRIC Consulting
Remote server management cards offer network managers complete control over a server without the need for a personal presence. Through these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a high-availability company network that includes remote management cards and Progent can utilize these remote server management cards to deliver efficient remote technical assistance. Progent is familiar with a number of remote management cards such as Aten IP9001 remote server management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.
24-7 On-site Support BlackBerry Software
Remote BlackBerry BPS Specialists
Progent offers the services of RIM BlackBerry-premier engineers who can assist small companies to design, manage, and troubleshoot BlackBerry solutions economically and successfully, doing away with the need for an in-house BlackBerry expert and reducing the cost and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-premier consultants, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient online service delivery model, offers small and mid-size businesses an efficient solution for incorporating BlackBerry technology seamlessly into their information network.
Consulting Call Center Sharing
Emergency Service Desk Sharing Remote Support
Progent's Microsoft certified Consultants provide several service programs to help mid-size and large businesses create a cost-effective and productive internal Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Deployment Support Services help companies sift through the numerous top level Help Desk application programs available and determine which packages may be too costly, lack critical features, or align badly with your organization's business goals. Progent also offers temporary staffing for companies who want to reinforce their internal Help Desk team for occasional projects or to substitute for vacationing or incapacitated workers.
Network Device Configuration Management Specialists
ProSight Network Infrastructure Management Online Help
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues.
ProSight Virtual Hosting Consultant Services
ProSight Virtual Hosting Consulting
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's servers in a solution that delivers the maximum degree of availability and expandability and is also easy to move to another host. ProSight Virtual Hosting and management options are built upon proven virtualization technologies that allow small companies with mixed- platform IT systems to save significantly on the expense of capital investments, system support, and network management while achieving world-class reliability and an unmatched degree of vendor flexibility.
Emergency Supplemental Helpdesk Professional
Co-managed Service Desk Online Troubleshooting
Progent provides several basic kinds of Call Center support : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals gives your clients easy access to a dependable technical group with years of experience delivering phone support and online repair for networks based on Microsoft technology. Progent's focus is on earning the support Helpdesk a respected reputation as a key contributor to business productivity. Progent's target is to resolve and not simply report problems.
After Hours Outsourcing Solaris
Solaris Remote Troubleshooting
Progent's Sun Solaris family consulting experts provide small businesses and software developers assistance with managing and maintaining Sun Solaris environments that coexist with Microsoft-based technology. Progent offers your organization contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise offers you an easy one-stop source to show you how to build and maintain a protected and robust cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Windows with popular versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Juniper Junos Network and Security Manager Security Auditing
Juniper Junos Configuration IT Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Aironet 3600 Access Point Outsourcing
Aironet 600 Access Point Network Consultants
Progent's Cisco certified Wi-Fi consultants offer affordable online and onsite support for legacy and current 802.11ac Aironet wireless APs and Progent can help you to plan and maintain wireless solutions that incorporate indoor and outside/industrial Aironet access points.
Data Protection Manager 2016 Security and Compliance Remote Technical Support
Data Protection Manager 2016 Business Continuity Help and Support
System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy recovery functions for Microsoft networks. SCDPM 2016 delivers application-sensitive protection for key platforms such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to plan, implement, administer, and repair a multi-site backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of DPM or from an outdated solution, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver occasional expertise to help you through technical bottlenecks or provide end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 initiative on schedule and on budget.
Computer Consulting Cisco PSTN gateways
Cisco SIP Trunking Technical Consultant
Progent's Cisco-certified SIP integration consultants can help your business to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based SIP trunks and can provide affordable remote or on-premises support to help you to migrate smoothly to an advanced unified communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business or Lync Server for connectivity to a SIP-based IP PSTN trunk.
Dynamics GP/Great Plains Features Setup and Support
Great Plains Migration IT Consulting
Progent’s Microsoft certified consultants offer a variety of support services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial package and corporate management solution based, like all Microsoft accounting tools, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft financial products in the Microsoft Dynamics GP line, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to deploy and configure, and with its modular design you can license only the functions you currently require, with the option to expand users and increase functionality when necessary. Progent’s Dynamics GP Software consulting engineers can show you how to install, configure and manage Dynamics GP 2010 as well as earlier editions of Dynamics GP/Great Plains.
Juniper NetScreen VPN Cybersecurity Team
Juniper Networks NetScreen Firewall Network Install
Progent's Juniper-certified NetScreen engineer can assist you to install and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen devices to more current Juniper technologies, and troubleshoot infrastructure problems in all-Juniper or mixed-vendor systems.
24-7 Outsourcing SharePoint Server 2010
Microsoft SharePoint Server 2010 Information Technology Consulting
Progent's Microsoft engineers can provide affordable online support and programming services to help you to plan, deploy, administer, and troubleshoot SharePoint 2010 installations that can include web sites able to function as portals, extranets, document and media management tools, wikis, data marts, business analytics, enterprise-wide search, workflows, and other utilities to promote and enhance information sharing. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar office productivity applications including Excel, Word, Outlook, and Project. Progent can assist you to upgrade from previous releases of SharePoint or adapt a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.
Collaboration IT Consultants
Unified Mobility Consulting
Cisco Cisco Unified Communications Manager, previously branded CallManager, operates as the core of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified consultants offer efficient and budget-friendly online and onsite support to assist organizations of any size to create and administer Unified CM environments by providing Unified Communications Manager configuration and technical support services that deliver optimum productivity. Progent can help with any aspect of CUCM support and troubleshooting in areas such as integrating VoIP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing ISR G2 routers with CUBE support, creating UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange Server.
Microsoft Certified Partner ISA Server Consulting Services
Microsoft Firewall IT Services
Progent's certified ISA Server consulting experts have extensive experience developing ISA Server-based security solutions for information systems with multiple sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can help your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without adversely restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Training Windows
Knowledge Transfer Router
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Mid-size companies who work with trusted independent service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and efficient.
Network Security Assessment Consulting Services
Wireless Security Inventory Consultant Services
Progent offers several network security service bundles designed to provide larger institutions a professional and comprehensive security evaluation from a group of premier security consultants. All Progent's security assessment bundles incorporate a collection of services like network scans from inside and from beyond the company firewall, expert interpretation of scan results by accredited security engineers, production of a report documenting the findings, plus an interactive high-level executive outbrief and a detailed interactive review for internal network managers.
Virus Protection Support and Integration
Small Office IT Support Microsoft Exchange Migration
Progent's Microsoft-certified consultants have two decades of background providing e-mail and unified email/telephony solutions for businesses. Progent provides economical Exchange Server support services to enhance email security and virus defense, provide high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange help and support offerings can aid you in planning and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Microsoft Exchange Server Tech Services
Spam filter Service
Progent's Microsoft-certified professionals have over 10 years of background providing messaging solutions for customers that range from small businesses to global corporations. Progent offers affordable consulting for all versions of Microsoft Exchange Server to strengthen email and virus security, configure high availability email systems, and implement off-site and wireless email access. Progent’s Exchange consulting services can assist you in designing and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange Server 2016. In addition provides integration help for Windows 8, Windows 7, Vista, and Windows XP desktops using Office Outlook and can help you integrate Outlook Web App for popular browsers. For email virus defense, spam filtering and data data leak protection, Progent offers Email Guard managed services.
ProSight Remote Server Management IT Consultant
Automated Server Management Computer Engineer
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity.
Meraki MR53 Access Point Technical Consultant
After Hours Meraki MR32 Access Point Technology Consulting Services
Progent's Cisco-certified Wi-Fi networking experts can provide online and onsite consulting and support services to assist you to plan, install, manage, tune, and repair Wi-Fi networks that utilize Cisco's Meraki access points. Progent's consultants can also help you to design and implement hybrid networks that combine on-premises and cloud-hosted resources and that deliver easy access, enhanced security and compliance, unified management, and dependable operation for all your mobile and desktop endpoints.
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