New IT Technology and Progent Solutions

Microsoft began shipping the most recent version of Microsoft Communications Server 2007, Microsoft's platform for unifying presence awareness, instant messaging, remote conferencing, and IP-based calling. The R2 edition of Microsoft Communications Server includes improvements that give IT organizations more versatility for supporting their communications system effectively while providing an extensible platform for collaborative business activity.

To reduce expenses, increase productivity, and support teamwork, the latest Release 2 of Microsoft Office Communications Server 2007 permits dial-in conferencing to replace costly outside services with an on-premises conferencing software bridge that can be controlled as part of an organization's existing communications environment. Microsoft Communications Server 2007 also now permits desktop sharing, which allows users to share their desktop seamlessly and initiate calls and team up with others external to the company on PC, Mac, or Linux platforms through a web connection. The new edition of Microsoft Communications Server also allows geographically scattered teams to work together by taking part in topic-based discussions that extend over time. This application supplies participants with an index of all available chat sessions and themes, automatically backs up discussions in a format that addresses auditing regulations, provides utilities to look through the entire record of chat on a given theme, and provides triggers and alerts to notify people about recent updates.

the new edition of Office Communications Server also includes improved support for voice and mobile workers. The new attendant console permits support personnel or group administrators to control calls and conferences on behalf of other users, set up processes to route calls, and manage higher volumes of incoming calls through an intuitive software interface. A new SIP trunking capability enables businesses to cut costs by establishing up a direct Voice over IP interface between an IP telephony service provider and Microsoft Office Communications Server without needing in-house gateways. In addition, Microsoft Office Communicator Mobile functionality now includes more device platforms including the Nokia S40, RIM Blackberry, and Windows Mobile.

How Progent's Microsoft-certified Engineers Can Assist You to Integrate Office Communications Server 2007 Release 2
A Standard Edition Office Communications Server hosts all required services on a single Front End Server. The small expense in hardware and ease of administration make this version is optimal for small and mid-sized companies and for branch offices. Microsoft Communications Server is powered by Microsoft Windows Server and takes advantage of core Windows platforms such as Active Directory, SQL Server, Microsoft System Center Operations Manager, and Exchange Server. With Microsoft Communications Server 2007, you can incorporate real-time collaboration capabilities and presence awareness to popular Office applications like as Outlook, Microsoft Office Excel, and Microsoft Word. Presence awareness from your server can also be integrated into productivity applications. Microsoft Communications Server also serves as the presence mechanism for team web sites and portals, providing presence awareness and Instant Messaging support from within Windows SharePoint Services sites.

Progent's Microsoft-certified professionals offer expert technical support for all these technologies and can assist you in designing and executing an installation of Microsoft Communications Server in order to optimize the productivity value of this communications solution. Progent can in addition assist your company to upgrade from Microsoft Live Communications Server 2005 to the latest edition of Microsoft Office Communications Server 2007.

Progent's consulting experts can help your company to install Office Communications Server and integrate a range of Microsoft technologies to take advantage of the presence awareness, Instant Messaging, and VoIP features available with Microsoft Office Communications Server:

Windows Server 2008 Integration
Progent offers a variety of Microsoft Windows Server 2008 planning and integration services that can assist small companies to get the most from Windows Server 2008. Progent's Microsoft-certified engineers can help your company to evaluate the ways Microsoft Windows Server 2008 could improve the business value of your network so that you can rationalize a migration. Progent can help you pilot Microsoft Windows Server 2008 in order to assess its reliability, performance, and compatibility handling realistic applications. Progent can help with creating a rollout plan, assess and improve your current network infrastructure, develop archiving and recovery procedures, evaluate security mechanisms and guidelines, help in setting up physical and virtual machines, design high-availability strategies such as server clustering, train your internal network management team, and deploy proactive round-the-clock monitoring processes to ensure your information system's security and efficiency.

Microsoft Exchange Server 2007 Design, Installation, and Maintenance Services
Progent's expert support team can help you define and deploy an efficient Exchange Server 2007 upgrade strategy that minimizes productivity downtime, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions powered by Exchange 2007 Server. Progent's services include integration with your network, access to mobile computing devices, automated tracking of performance and network security, spam protection, patch and revision management, Help Desk Call Center support, per-day backup, and comprehensive messaging management services.

Office SharePoint Server Integration Services
Progent can provide expertise for designing, configuring, and managing productive Microsoft SharePoint Server installations that can dramatically improve important areas of your company's IT environment such as teamwork, intranet portal, company-wide search, forms-driven business processes, delivery of management intelligence, and content control. Progent's Microsoft-certified consultants can assist your company to assess the business benefit for implementing SharePoint Server, deliver setup and integration expertise, assist you to set up SQL Server 2008 as a back-office database, enhance your network infrastructure, set up your standard and specialized application programs to work with Office SharePoint Server, create a company-wide security strategy that incorporates portal technology, and deliver online and on-site troubleshooting and Help Desk support.

SQL Server 2008 Design and Support
Progent's SQL Server experts can make sure your organization installs Microsoft SQL Server 2008 efficiently, and that your SQL-powered database solution is incorporated thoroughly with your application software. Progent can provide continuous server tracking to make sure your corporate information system is working efficiently, and Progent's remote Help Desk Call Center is ready to provide quick remediation for SQL-related issues. Progent's certified network security consultants can assess your company-wide security processes and mechanisms and recommend improvements for more complete regulatory compliance. Progent's application developers can assist your company to create or personalize business applications or web sites rely on databases controlled by SQL Server 2008.

Active Directory Support Services
Windows Active Directory demands extensive hands-on experience to integrate efficiently across a large corporation. Progent’s Microsoft Gold certified Active Directory engineers are experts in designing, deploying, and troubleshooting sophisticated Microsoft Enterprise Active Directory installations. Progent’s fields of proven competence with Microsoft Windows 2003 and 2008 AD include replication issues, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up residual beta software configuration objects in production AD systems, and fixing failed configurations of AD and Active Directory-integrated programs.

PC Desktop Support Services
Progent's Microsoft Gold certified desktop support experts offer a wide range of cost-effective support services to assist your company to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent can provide onsite or online help for individual PCs and handheld devices or work with you to plan and implement a large-scale rollout of the most current release of Windows. Progent can also configure Microsoft Office or Microsoft Dynamics programs on your client PCs so they integrate efficiently with all Microsoft programs, software from popular publishers, database servers, and key services network-wide. Progent can also provide engineers and technicians to help your company to plan for and implement a site move or consolidation designed to cause the least possible interruption to your productivity.

Wireless and Mobility Solutions Support
Progent’s consultants provide experience in multiple disciplines related to mobile connectivity including network architecture, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft and Cisco certified consultants can save your business work and expense by using their wireless experience to show you how to choose and integrate wireless networking technologies that make sense for your company. Progent can also tune your IT infrastructure so that mobile data devices perform better.

Urgent Online Troubleshooting
Progent’s Technical Response Center provides national remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier support experts provide phone help and online direct computer connection to troubleshoot and repair technical problems rapidly and economically. The scope of technical expertise available from Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult network issues to competent experts as needed.

To learn more details about Progent's support services for Office Communications Server, call 1-800-993-9400 or see Contact Progent.