For small company networks located in the state of Ohio, Progent's Microsoft and Cisco authorized consultants can provide online help and troubleshooting to fix your computer network troubles fast and cost effectively. Progent has developed enterprise-level skills, sophisticated tools, and support databases to identify and resolve IT problems without the expense and delays normally associated with onsite technical service dispatches.
If your Ohio company is situated outside of the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local network support options may be limited in technical expertise, or unavailable during an emergency. This can result in a computer network that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís team of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with proven methods for applying that expertise to assist with cost effective network solutions.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, deploy, administer and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid deployments. Progent's VMware vSphere consulting team offer world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.
IT Consulting for Small Governments
Progent has extensive experience providing a broad range of remote network consulting and urgent troubleshooting services to local governments and school districts throughout the U.S. Progent is among the industryís pioneers in delivering advanced remote network consulting and has provided network support to clients in every state. Progent's online computer consulting for local governments saves travel expenses and solves problems more quickly than on-premises support.
Simple Sign-on and Billing Structure
Progent's simplified per-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional fees that increase service. For remote support during normal business hours, you only get charged for the actual time spent resolving your issue. If it only takes ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are charged only for the time when a Progent expert is actually on premises working on your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might be billed for our consultant's travel time, but not an increased emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available consultant is usually near to help. Progent can also offer on-premises service to the majority of zip codes in the U.S. within 24 hours of answering a support call. Progent's remote support group has delivered assistance to small businesses in every state (See Progent's customer testimonials.)
Wide and Deep Expertise with Office Networks
Progentís group of more than 100 network experts means clients can take advantage of the leverage of more than 1,000 years of combined background and collective information to fix the most troublesome system problems. Progentís certified network engineers possess the experience to come up with fixes quickly and implement them affordably.
Citrix Virtual Desktop Engineering Support
Progent's Citrix-certified desktop virtualization consultants can help you to plan, deploy, administer, and support a virtual Windows application delivery solution by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for distributing server and client-side applications, and Progent's remote datacenter management and support consultants can help you to administer and maintain an off-site datacenter that features high uptime, enhanced security, and rapid disaster recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization solutions from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.
Part-time CIO Support Services
Progent can provide organizations with an information management professional who can act as a temporary or part-time CIO. This veteran technology officer can provide strategic direction to assist your company to deploy sensible IT products to enhance business processes so they match better with your business goals. Your business can create and implement a well conceived IT plan without incurring the cost of a full-time senior IT executive. Important tasks Progent's temporary CIO can perform include strategic planning, rationalizing technology budgets, developing and tracking models for Total Cost of Ownership, analyzing workflows, negotiating with suppliers, establishing security and compliance policies, cash flow management, automating network administration, patch control, network asset documentation management, and disaster recovery/business continuity preparedness.
Progent's Integration and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and CUBE configuration consultants can assist you to design, integrate, manage, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks. Progent can provide affordable remote or onsite support to assist companies to move smoothly to a modern unified communications environment that delivers fast ROI. Progent's certified Microsoft unified communications consultants can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business and Lync for access to a SIP PSTN trunk.
Mac Support Services
Progent's engineers offer Apple macOS and OS X users a range of IT services such as online Mac desktop help, help with Mac applications, Outlook for Mac and Exchange consulting, Mac protection and connectivity consulting, co-existence between Apple macOS and OS X and Microsoft Windows networks, and one-on-one training. For IT networks based exclusively on Mac or for systems that utilize a combination of Apple macOS and OS X, Linux, and Windows-based servers and workstations, Progent has the background and knowledge to handle the challenge of architecting, configuring, and supporting an IT infrastructure that is dependable, protected, fast, and supportive of your company's goals.
Complete Documentation of Services
Progent provides full and meaningful documentation of all service activity to make sure customers donít ever feel like a hostage to their IT service provider. Progent sends email accounts of services immediately after completion of each support task, and also sends a printed copy along with monthly billings. Comprehensive IT service documentation makes it less disruptive for clients to transfer to a new support organization or take on increased support duties internally. Complete service documentation also give management the visibility needed to determine the value of maintenance services and develop more realistic network expense projections.
Video Conferencing Consulting Support
Progent can provide the services of a certified video conferencing engineer with expertise integrating products from the leading telepresence vendors such as Cisco, Polycom, and LifeSize and can help your company to plan, install, upgrade, or troubleshoot a video conferencing environment that preserves your investment and optimizes the strategic value of your information network. Progent also offers the expertise of network infrastructure consultants who can assist businesses of any size to build and troubleshoot a network that delivers the speed, dependability, protection, and scalability you need to accommodate your telepresence environment.
Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller consultants can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or carry out a smooth migration to Cisco's latest Wi-Fi controller products. Progent offers expertise for physical and software-only wireless controllers and can assist you to decide which version is appropriare for your wireless environment. For Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller support.
Stealth Penetration Testing
Stealth penetration testing is a key component of any comprehensive IT system security strategy. Progentís security experts can perform extensive stealth penetration security tests without the awareness of your organization's internal network support staff. Stealth penetration testing shows whether existing security defense systems such as intrusion detection alerts and event log analysis are properly set up and consistently monitored.
Contact a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or visit Remote Network Help.