For business networks located throughout the state of Ohio, Progent's Microsoft certified professionals can deliver online assistance and troubleshooting to repair your network systems troubles quickly and cost effectively. Progent has acquired world-class skills, sophisticated tools, and support knowledge bases to troubleshoot and fix network problems while avoiding the expense and delays normally associated with in-person service visits.

If your Ohio company is situated beyond the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby network systems support choices may be limited in technical capability, or unavailable during urgent situations. This results in a office network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of clients. This means you obtain not only the technical competency needed for the job, but a consultant with proven methods for applying that expertise to deliver efficient network solutions.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC560 consulting support to assist you to maintain your legacy UC500 VoIP system or design and carry out a smooth migration to a current VoIP solution.

Microsoft Exchange Server 2016 Migration Consulting
Progent's MS Exchange Server 2016 migration consultants can assist you in all facets of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

Design and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Meraki wireless AP consultants provide online and onsite support services to help organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to set up and support Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides identical access, performance, security compliance, ease of management and availability for wired and wireless clients regardless of their location or computing device. (See Meraki switches integration.)

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content policies for scanning the content of outbound email messages and attachments and blocking the transmission of confidential or inappropriate data or spam. ProSight Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay in compliance with industry privacy standards and regulatory requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about the complete ProSight series of low-cost network monitoring and management services for small and mid-size businesses.

Temporary CIO Services
Progent can supply businesses with an IT management expert who can serve as a part-time CIO. This experienced IT executive can offer strategic direction to assist your company to integrate sensible IT products to improve business processes so they match more closely with your corporate objectives. Your company can create and install a well conceived information technology strategy without incurring the expense of a full-time Chief Information Officer. Important services Progent's part-time CIO can perform include growth strategies, establishing IT budgets, creating and tracking models for Return on Investment, analyzing business processes, negotiating with vendors, defining security policies, monitoring service level agreements, streamlining network management, patch management, network asset documentation control, and business continuity preparedness.

Microsoft SharePoint Help
Progent's Microsoft-certified SharePoint 2013 engineers, SharePoint 2010 engineers and Office SharePoint 2007 support professionals can help you evaluate the economic justification for implementing the latest version of Microsoft SharePoint, advise you on the most sensible edition of SharePoint for your application, provide configuration and deployment expertise, assist you to install MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint, develop a comprehensive security plan that includes portal solutions, and provide maintenance and Help Desk services.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of planning, integrating and debugging your hybrid Office 365 network. Progent's Exchange specialists can deliver occasional support to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and on budget. To learn more about Progent's online consulting services for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

Collaborative Approach to Service and Problem Escalation
Information networks have grown ever more complex. At the same time, most small business computer networks include software and hardware from dozens of different manufactures. All this makes computer integration and maintenance increasingly challenging. It is unfeasible for even the most experienced individual to have in-depth familiarity in all facets of information technology, or extensive practical experience in the thousands of products, versions, and updates that small businesses incorporate in their IT networks. Progent utilizes a team methodology to computer support and depends on subject matter specialists to bring high-level knowledge when necessary to resolve the most intractable problems efficiently, at the least expense to you.

Consulting and Troubleshooting Services for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable uptime for critical workloads by providing centralized, mixed-platform monitoring of physical and virtual infrastructure deployed throughout local systems and private and public clouds. Progent's consulting team can provide world-class online and onsite expertise to assist organizations of all sizes to plan, implement, tune, enhance and repair SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can assist you to move to Operations Manager 2016 from older releases or from other IT infrastructure monitoring products, or integrate multiple monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate resources based in public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud expertise.

Contact a Progent Computer Support Expert
To find out how to access a Progent network support expert for remote or onsite support in , call 1-800-993-9400 or go to Online Network Help.