For business network systems located within the state ofOhio, Progent's Microsoft qualified technicians can deliver remote phone assistance and remote troubleshooting to fix your network troubles quickly and affordably. Progent has developed enterprise-class expertise, software tools, and support databases to identify and repair network problems without the high cost and time delays normally associated with on-site service visits.

If yourOhioorganization is situated beyond the larger metro areas such asColumbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby network support options may be limited in skills, or unavailable during an emergency. This results in a office network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís group of expert network professionals average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a broad range of clients. This means you get not just the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to assist with affordable network solutions.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) endpoint protection service utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about the entire ProSight suite of affordable network monitoring and management services for small organizations.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC520 consulting support to help you to manage your legacy UC500 VoIP gateway or plan and implement a smooth upgrade to a modern VoIP solution.

Advanced Project Management Experts
For enterprise project management support, Progent can provide the services of veteran information technology professionals with years of background as technology project managers for program development, business systems deployment, and business process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer advanced management skills to assist enterprise customers to adhere to best practices to ensure that development or deployment projects are completed on schedule and within budget.

Amazon AWS Cloud Migration Consulting Services
Progent's Amazon AWS planning and integration experts offer affordable remote support to help businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN connections and can help you deploy cloud-centric or hybrid networking models that efficiently integrate Amazon AWS services. Progent can provide occasional consulting or Progent can provide comprehensive project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud platform.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates software provisioning and updating, streamlines compliance settings control, keeps track of network assets, protects against corporate data leakage, provides health reporting, allows safe self service, and delivers a single control mechanism for managing multi-OS networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help your organization with any aspect of designing, installing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.

In-depth Expertise in Microsoft's Popular Server Technology
Progent's group of network consulting experts can assist large enterprises to architect, set up, and manage major rollouts of key Microsoft technology by offering support such as Microsoft Active Directory design, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft SharePoint Server 2013 configuration, Microsoft Skype for Business migration support and Lync Server 2013 integration, plus Microsoft SQL Server 2016 migration and SQL Server 2014 application development. Progent has worked with some of the world's biggest companies to integrate technology powered by Microsoft servers and can provide branch office IT supports for enterprises with local offices in or larger cities throughout the U.S.

Easy Sign-on and Pricing Model
Progent's simple by-the-minute billing policy has no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other additional charges that drive up support costs. For remote support from Progent during regular working hours, you only pay for the time spent resolving your issue. If it only requires ten minutes to solve your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent consultant is actually onsite working on your issues. Just Progent's value priced per-minute rate. For emergency same-day on-site service calls, you might be billed for our expertís travel time, but not a higher emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available engineer is typically close by to assist. Progent can in addition dispatch onsite service to the majority of zip codes in the United States within one business day of receiving a service call. Progent's remote technical support group has delivered help to small companies in every state in the U.S (See Progent's nationwide testimonials.)

MySQL Database Application Programming and DBA Services
Progent's MySQL software programmers, database architects, and DBAs can provide cost-effective remote database administration or application programming support and can assist organizations of all sizes to configure and support MySQL in a robust IT environment that offers advanced performance, expandability, and security. Progent also has experience assisting businesses port applications from Oracle to MySQL.

Video Conferencing Expertise for Remote Workers
Progent can help small and medium-size businesses to deploy and debug video conferencing solutions to enable their at-home workers to interact securely and effectively with teammates and customers. To find out about how Progent's consultants can assist organizations to install and manage teleconferencing technology for at-home workers, go to video conferencing expertise for remote workers.

Video Conferencing Consulting Support
Progent offers the support of an accredited video conferencing engineer with expertise deploying technology from the major telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can assist you to design, configure, upgrade, or maintain a telepresence solution that preserves your investment and optimizes the strategic value of your information network. Progent can also provide the services of network infrastructure engineers who can help companies of any size to create and troubleshoot a network that delivers the speed, reliability, protection, and expandability you need to support your video conferencing/telepresence solution.

Linux Consulting and Windows/Linux Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you to integrate your servers into a cohesive system that allows all your platforms to coexist peacefully for easy management, seamless data exchange, fault tolerance, high performance, and integrated security. If you are writing or testing Linux based-software within an environment that incorporates Microsoft Windows-based servers, workstations, and application software, Progent can provide full-service outsourcing that allows you to concentrate on your area of high-value expertise.

Cisco Wireless IP Phone Integration
Integration of Cisco's wireless IP phones typically requires that IT teams set up and optimize many components of your wireless infrastructure such as APs, routers and switches, Cisco wireless LAN controllers, and network management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants can provide remote and on-premises assistance to help your organization create and manage a Cisco wireless IP phone deployment by delivering integration services that can range from debugging the set up of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.

Consulting and Troubleshooting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have more than 10 years of experience planning, implementing, enhancing and fixing SCOM solutions and offer companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and tune SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix critical issues uncovered by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to help you to migrate cost-effectively from SCOM 2012 to Operations Manager 2016.

Comprehensive IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-level data center colocation sites in the and major metropolitan areas throughout the U.S., and Progent's Internet data center consulting team can enhance your network's fault tolerance and performance by helping you choose a colo facility that addresses the individual needs of your company such as geographic location, space, communications, budget, and value-added features and services. Progentís colocation center support services are designed for businesses with equipment housed at colocation hosting sites and requiring timely on-site service at the colocation facility plus remote support from Microsoft and Cisco Premier Certified experts. Progent offers a selection of collocation center consulting services including network topology evaluation, Windows and Linux server installation and support, tech support for server and telecommunications infrastructure, development and installation of high availability systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server and storage clustering configurations.

Get in Touch with a Progent Computer Consultant
To find out how to contact a Progent computer support expert for online or on-premises help, call 1-800-993-9400 or go to Online Computer Help.



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  • Les Kent has a 35-year track record of effective network integration, corporate administration, sales, and operations. He has demonstrated a knack for developing elegant IT solutions during his time as as a network architect, programmer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and global corporations.

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