If your company computer network is in the state of Ohio you can have fast remote access to a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified expert to resolve the toughest problems involving your computer network. Progent maintains among the largest teams of UNIX and CCIE-certified support professionals available online of any independent support firm in the United States. Rates are reasonable, billing is per minute, engagement is quick, and support is world class.

If your Ohio small business is located away from major metropolitan areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts could be limited during a network crash. This could mean a drop in income for your business, upset clients, unproductive employees, and defocused executives. By contacting Progent's remote support, you can get in touch with a Premier professional who can deliver help whenever you need it to keep your computer network operating.

Because Progent charges for phone help on a per-minute basis, your company pays exclusively for support received. Progent imposes no startup charge. Many online consulting companies apply significant minimum fees or charge for every fifteen minutes or more. Progent's small granularity and straightforward billing policy save you from large tabs for speedy solutions.

If your Ohio business needs technical help for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's remote support, call 866-776-4368, or refer to Contact Progent.

Why is Progent's Remote Support Program Unique?
Progent's seasoned staff of online support engineers has a wide array of world-class computer knowledge. This allows Progent's online technical support specialists to resolve the most challenging network trouble faster than is possible with typical independent support firms or with the in-house support resources commonly available to smaller businesses. Progent has refined the technology and skills to repair problems efficiently in a wide variety of network environments that incorporate combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Refer to Progent's client testimonials.)

Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE engineers have qualified for advanced certifications including Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support experts also have a variety of key Cisco credentials which include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.

To help businesses who operate environments powered by a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's online support team offers the help of consultants with prestigious Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering high-level security consulting, Progent provides remote contact with engineers who have qualified for the industry's top security certifications including Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers. The range of Progent's technical knowledge coupled with Progent's cooperative approach to fixing network problems streamlines trouble ticket escalation, if needed, to specialists with sufficient background to resolve unusually tough problems. This accelerates resolutions of emergency network problems, avoids system disruption, and reduces technical support invoices.

For businesses anywhere in Ohio, Progent allows fast remote contact with a UNIX, Linux, Solaris, Apple macOS or OS X specialist for urgent help to fix network problems that are damaging productivity but are not within the skill set of your local computer maintenance organization. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-Premier network experts can connect to your computer environment with state-of-the-art remote troubleshooting utilities in order to provide fast and economical diagnosis and resolution of serious network issues.

Services Progent's Online Support Specialists Can Offer Your Ohio Company
Progent service specialists can deliver advanced assistance for an extensive set of UNIX, Apple OS X, Cisco, and Microsoft Windows products and technologies including:

Online Expertise for UNIX, Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based technical service staff can assist Ohio companies with an extensive assortment of computer products and technologies such as system architecture, email support, security consulting for computer systems and company processes, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, VMware products for processor economization and centralized management, and transitioning from out-of-date systems to modern solutions based on updated versions of UNIX/Linux, Solaris, Apple macOS and OS X, or MS Windows.

Progent's service experts offer online troubleshooting for computers based on leading derivatives of the UNIX operating system such as: Apple macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO and SGI/Irix or familiar Linux products such as RedHat, SUSE, Debian-GNU and Slackware.

Cisco Network Architecture and Security Technology
Progent leads the computer support industry for providing immediate and affordable access to Cisco CCIEs. CCIEs are high-level network consultants who qualify for this rare certification by completing strenuous testing given by Cisco. In most cases Cisco CCIEs are employed by large corporations or national ISPs, and so their services are not easily accessible to smaller companies.

CCIE Certified experts from Progent can assist your business to design, setup, and manage a converged information system that can streamline business processes, cut expenses, and accelerate the path to positive ROI. By providing Cisco integrated services routers experience with Catalyst switches consulting services and Cisco Aironet wireless products integration help, Progent can greatly increase the business value of your network infrastructure in Ohio. To see more on Progent's expertise in Cisco network appliances, refer to Cisco Technology Engineering Support.

Microsoft Certified Partner for Online Technical Support for Microsoft Windows
Progent's Microsoft-premier online service professionals offer network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of platform expertise such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, SharePoint 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams expertise, Skype for Business planning and deployment support and Lync 2010 migration, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics, System Center 2012 Operations Manager network monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

Premier System Security Specialists
Progent offers you contact with qualified CISA, CISM, and ISSAP security engineers who can deliver a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, or Apple macOS and OS X environment against assaults or assist you to revive promptly from a breach. Security services offered by Progent include: comprehensive security analysis utilizing platforms such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring. For more information on Progent's security services for small and midsize companies, go to Progent's Professional Expertise for Network Security.

Applications Services: Training, Custom Development, Integration
Progent's Mac technology consultants can support the creative aspect of Macintosh computing by providing help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video post-production studio.

Progent's Application Experts Group offers in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft business applications such as CRM, MS Project, MS Office Word, and Excel. To find out additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

Call Center Outsourcing Alternatives
Progent offers three programs for Help Desk Call Center services including UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services.

Progent is a Microsoft Partner and maintains a large team of Cisco-authorized network specialists. Progent's Help Desk Call Center staff of seasoned UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts are available to provide your clients easy access to a reliable support team with years of background delivering phone support and online repair service for small and medium-size business information systems. Progent's concentration is on giving the Help Desk Call Center a respected reputation as a significant driver of company productivity, and Progent's mission is to fix and not simply document problems. To read more information on Progent's Help Desk support and outsourcing services, visit Progent's Call Center Support.

Progent's Online Support Tools
Progent has deployed an arsenal of customized technologies, evolved during more than two decades of field experience, focused on allowing the most advanced standard of service for providing online engineering help and repair for small and medium-size business IT networks. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the engineers of Progent's online support team to link to your environment without breaching system security.

Progent's highly evolved service reporting system includes thorough histories of all service provided to Progent's clients. Every authorized Progent staff engineer has the benefit of the details of services delivered to each client by any staff member. This archive of problems and fixes is structured as an easily searchable proprietary database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's partnerships with major industry leaders such as Cisco and Microsoft make available other extensive technical support databases and to vendors' internal support personnel that allow Progent's online consulting experts to arrive at the optimal solutions quickly.

Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Assistance Expert Immediately
To find out how you can contact a UNIX, Linux, Sun Solaris, Apple macOS or OS X consultant or a Certified CCIE for emergency remote engineering support in Ohio, phone 1-800-993-9400 or visit Expert Remote Computer Help.


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    Progent's Symantec consultants can help you support legacy Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to more recent firewall solutions. Progent can also help you create and implement a complete security strategy that can incorporate firewall/VPN appliances and software, outsourced security and virus protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing network support, administration, training, and security consulting.

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  • Cisco ASA 5500-X Firewall Support and Integration
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    Progent's experienced Cisco IT security consulting professionals offer expert PIX and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and secure connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, performance, and excellent availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing common OS-specific security gaps.

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    Progent's ProSight Active Security Monitoring utilizes next generation behavior-based machine learning tools by SentinelOne to guard endpoints as well as physical and virtual servers against recognized as well as zero-day ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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  • ProSight Infrastructure Monitoring Remote Troubleshooting
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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems.

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