If your company network is in the state of Ohio you can have quick phone-based technical support from a UNIX or Cisco CCIE engineer to resolve urgent problems that threaten your network. Progent maintains one of the most extensive teams of UNIX and CCIE-certified support professionals available by phone of any independent service firm in the United States. The cost is competitive, charges are by the minute, sign-up is quick, and support is world class.
In case your Ohio small business is far from major urban neighborhoods including Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, help from UNIX or CCIE-certified engineers may be limited when you have a crisis. This could mean a drop in productivity for your business, upset clients, unproductive workers, and distracted management. By contacting Progent's remote support, you can get in touch with a Premier professional ready to provide help whenever you require it to keep your network operating.
Since Progent charges for phone help per minute, your company pays exclusively for services received. Progent requires no service activation surcharge. Some remote service firms have substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and simple pricing model avoid big tabs for speedy repairs.
If your Ohio business requires remote assistance for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online support, call 866-776-4368, or see Contact Progent.
Why is Progent's Remote Technical Support Services Special?
Progent's experienced staff of online support engineers offers a wide array of in-depth information technology knowledge. This allows Progent's online service specialists to deal successfully with the most complex network trouble faster than is possible with ordinary third-party support firms or with the internal IT resources commonly available to smaller companies. Progent has developed the technology and experience to repair technical issues efficiently in many different network configurations that feature mixtures of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (Check out Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE support experts have been awarded professional certifications including Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote support experts also have a number of key Cisco credentials such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
In order to assist businesses who run environments based on a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft operating systems, Progent's online support team offers the assistance of consultants have earned prestigious Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide high-level security consulting, Progent offers remote contact with engineers who have been awarded major security certifications such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers. The range of Progent's technical knowledge coupled with Progent's cooperative approach to fixing network difficulties allows trouble ticket escalation, if needed, to specialists with relevant competence to resolve unusually intractable support calls. This speeds up remediation of serious problems, prevents system disruption, and minimizes technical support invoices.
For organizations throughout Ohio, Progent allows virtually instant remote communication with a UNIX, Linux, Solaris, macOS or OS X engineer for urgent expertise to fix computer issues that are impacting business productivity and are not within the experience of your local computer maintenance organization. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier engineers can interface with your system using advanced remote support utilities in order to perform quick and efficient analysis and remediation of serious computer issues.
Services Progent's Phone-based Support Specialists Can Offer Your Ohio Business
Progent network consultants are qualified to provide advanced help for a comprehensive array of UNIX, Apple Mac, Cisco, and Microsoft technologies such as:
Online Expertise for UNIX/Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online computer support team can help Ohio companies with a large assortment of computer products and technologies including network architecture, email solutions, security expertise for networks and business processes, Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X systems, virtual server technologies for server consolidation and centralized administration, and transitioning from out-of-date systems to modern environments based on updated versions of UNIX/Linux, Solaris, macOS and OS X, or Windows.
Progent's support professionals can provide remote troubleshooting for computers based on leading versions of the UNIX OS including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
SGI/Irix or mainstream Linux packages such as
Cisco Network Architecture and Security Products
Progent is unmatched in the network support arena for providing immediate and economical communication with Cisco CCIEs. CCIEs are elite network consultants who earn this rare certification by completing strenuous testing administered by Cisco. In most cases CCIEs are hired by large enterprises or national ISPs, and so their help is not conveniently available to smaller companies.
Progent is among the rare computer consulting providers that makes sure that Cisco CCIEs are accessible to assist small and medium sized organizations. In addition, Progent offers quick communication with a CCIE by phone so your company can benefit from immediate help for critical network issues that are impacting your business but are beyond the scope of your ordinary system maintenance resources. Progent's CCIE engineers can access your network via secure on-line support technology to perform quick and economical diagnosis and resolution of urgent system trouble. To learn more information about Progent's expertise in Cisco network appliances, see Cisco Network Engineering Expertise.
Microsoft Certified Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-certified remote support professionals can deliver network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide range of platform expertise including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business Server configuration consulting and Lync Server 2010 maintenance, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Certified Network Security Consultants
Progent offers you access to certified CISM, CISA and CISSP security consultants who offer a range of system protection solutions that can strengthen the protection of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against internal or external threats or assist your business to recuperate fast from an assault. Security services offered by Progent include: in depth security audits using platforms such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and utilities from Solar Winds and Hydra; efficient recuperation from malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and offering 24x7 automated monitoring. To read more concerning Progent's security expertise for small and midsize businesses, see Progent's Consulting Expertise for System Security.
Applications Services: Training, Custom Programming, Troubleshooting
Progent's Mac technology experts can support the creative facets of Mac environments by offering help services and education in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post-production facility.
Progent's Application Experts Group offers professional engineering expertise and training in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, MS Project, MS Office Word, and Microsoft Excel. For more information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Help Desk Call Center Service and Outsourcing Alternatives
Progent provides three service offerings for Help Desk Call Center services including UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing.
Progent is a Microsoft-Certified Partner and has a large team of Cisco-certified network infrastructure experts. Progent's Help Desk staff of seasoned UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals can offer your clients instant access to a large technical support resource with extensive background delivering telephone-based support and remote access troubleshooting for small and medium-size business information systems. Progent's concentration is on giving the Call Center a respected recognition as a key driver of company success, and Progent's target is to fix rather than simply document problems. To learn more information about Progent's Help Desk support and outsourcing, refer to Progent's Call Center Services.
Progent's Online Technical Support Tools
Progent has developed a set of optimized technologies, evolved during many years of field experience, dedicated to promoting the most advanced standard of service for delivering online technical help and repair for small and medium-size company IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN offsite connectivity enables the consultants of Progent's Technical Response Center to interface to your network remotely without breaching system security.
Progent's sophisticated service reporting system keeps extensive documentation for all service provided to Progent's customers. Each authorized Progent team engineer has the benefit of the details of support provided to every customer by any team member. This database of problems and fixes is organized as a readily accessible internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's certifications with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and to vendors' internal technical staff that enable Progent's online consulting experts to find the best resolutions quickly.
Talk to a UNIX/Linux or Cisco Technical Support Expert Now
To learn how you can contact a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer or a Cisco certified CCIE for urgent remote consulting support in Ohio, call 1-800-993-9400 or visit Urgent Remote Computer Support.