If your business computer network is inOhioyou can have fast remote technical support from a UNIX or CCIE-certified professional to help with complex problems affecting your IT network. Progent retains among the largest teams of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts accessible by phone of any independent service firm in the United States. The cost is affordable, charges are per minute, engagement is fast, and support is world class.

If yourOhiosmall business is located outside of major urban areas likeColumbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts may be limited when you have an urgent situation. This could mean a loss of productivity for your company, upset customers, idle employees, and defocused management. By utilizing Progent's remote support, you have access to a Premier professional ready to provide expertise whenever you have to have it to keep your information system operating.

Since Progent charges for phone service by the minute, your company is invoiced only for services delivered. Progent imposes no initialization charge. Many remote support companies apply large minimum time requirements or charge for each quarter hour or more. Progent's fine granularity and simple pricing mechanism do away with unexpectedly large invoices for quick repairs.

If your Ohio company requires technical support for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's online help, phone 866-776-4368, or visit Contact Progent.

Why is Progent's Online Support Services Unique?
Progent's experienced staff of remote consulting engineers has a wide array of in-depth computer knowledge. This allows Progent's remote technical support specialists to resolve the most complex technical problems more quickly than is feasible with typical third-party support organizations or with the in-house IT resources usually available to smaller companies. Progent has refined the technology and skills to fix problems economically in a wide variety of computer environments that incorporate mixtures of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Refer to Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE consultants have earned professional credentials including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service engineers also have a number of key Cisco certifications such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

In order to assist companies who maintain environments incorporating a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's remote service group offers the expertise of support specialists who hold prestigious Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent provides remote contact with professionals who have earned recognized security credentials including CISM consultants, CISSP specialists, and Information System Security Architecture Professional engineers. The scope of Progent's expertise coupled with Progent's group approach to fixing technical difficulties streamlines trouble ticket escalation, if appropriate, to specialists with relevant background to resolve particularly intractable jobs. This accelerates resolutions of serious problems, avoids network disruption, and minimizes technical support bills.

For organizations throughout Ohio, Progent allows immediate online access to a UNIX, Linux, Solaris, macOS or OS X specialist for urgent help to fix information system problems that are affecting productivity but are beyond the experience of your on-hand IT support organization. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-Premier consultants can connect to your network via state-of-the-art remote troubleshooting utilities in order to provide rapid and efficient analysis and resolution of critical network issues.

Troubleshooting Services Progent's Online Consulting Experts Can Provide Your Ohio Company
Progent's service specialists are qualified to provide expert help for an extensive set of UNIX/Linux, Apple OS X, Cisco, and Windows technologies including:

Remote Expertise for UNIX, Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online computer support staff can assist Ohio small businesses with a large set of IT products and technologies that include network architecture, email support, security expertise for networks and business operations, Windows integration with UNIX, Linux, Sun Solaris, or macOS and OS X systems, virtual server technologies for processor economization and streamlined management, and transitioning from legacy systems to current solutions based on newer versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Windows.

Progent's service experts offer online troubleshooting for systems based on popular derivatives of the UNIX operating system including: Apple macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux products including RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Architecture and Security Products
Progent leads the computer support industry for providing fast and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after networking professionals who are awarded this rare credential by passing thorough testing given by Cisco. Most Cisco CCIEs are employed by big corporations or nationwide ISPs, and so their services are not conveniently accessible to the general public.

Cisco Authorized engineers from Progent can help your business to plan, configure, and support an integrated network infrastructure that can simplify operations, cut costs, and speed the path to positive ROI. By combining Cisco broadband routers experience with Catalyst switches consulting services and Aironet wireless products configuration help, Progent can dramatically improve the strategic value of your information system in Ohio. For more information about Progent's services for Cisco network appliances, refer to Cisco Technology Consulting Support.

Microsoft Certified Partner for Online Consulting for Microsoft Windows
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of technology practice areas such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and deployment, Microsoft Skype for Business integration consulting and Lync Server migration, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, System Center 2012 Operations Manager network monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

Premier System Security Engineers
Progent offers you the services of accredited CISM, CISA and CISSP security consultants who can deliver a variety of security services to bolster the protection of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X network against assaults or help you to recover quickly from an attack. Security solutions offered by Progent include: extensive security analysis using platforms such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock automated monitoring. To learn additional information on Progent's security expertise for small and midsize companies, see Progent's Engineering Services for System Security.

Applications Services: Training, Customization, Troubleshooting
Progent's Mac technology consultants can support the creative aspect of Mac computing by offering help services and training in imaging, audio, and video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video post-production studio.

Progent's Application Experts Team offers in-depth consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications including CRM, Project, Microsoft Office Word, and Microsoft Excel. To learn more on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

Help Desk Call Center Support and Outsourcing Alternatives
Progent provides a variety of service offerings for Call Center assistance : UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Operations Consulting and Staffing.

Progent is a Microsoft Partner and has a skilled team of Cisco-certified network specialists. Progent's Call Center team of seasoned UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts are available to provide your clients convenient access to a large support resource with extensive experience delivering phone support and remote access troubleshooting for small and medium-size business networks. Progent's concentration is on giving the Help Desk a respected image as a solid driver of company performance, and Progent's aim is to fix and not just record problems. To find out more information on Progent's Help Desk support and outsourcing services, go to Progent's Help Desk Services.

Progent's Remote Service Technologies
Progent's highly evolved customer support reporting system keeps extensive documentation for all support delivered to Progent's customers. Every authorized Progent team engineer has access to the specifics of support provided to every customer by any team member. This database of issues and fixes is structured as an easily retrievable proprietary database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's certifications with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases as well as to manufacturers' in-house engineering personnel that enable Progent's online service specialists to find the best solutions promptly.

Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Specialist Immediately
To see how you can get in touch with a UNIX/Linux consultant or a Cisco certified CCIE for emergency remote engineering help in Ohio, phone 1-800-993-9400 or visit Expert Remote Network Help.


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    Progent's Microsoft and Cisco authorized experts provide several service programs to help medium-size and large businesses create a cost-effective and productive internal Network Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Support Services help companies sift through the numerous high-quality Help Desk application programs on the market and decide which products might be excessively expensive, miss key capabilities, or align badly with your company's corporate culture. Progent also provides temporary staffing for businesses who want to reinforce their in-house Help Desk staff for occasional tasks or to fill in for absent or incapacitated workers.

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    Progent's Microsoft-certified consultants can provide online or onsite expertise to help companies of any size to plan, deploy, manage, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older releases of Data Protection Manager or from another backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent can provide occasional help for resolving particularly challenging problems, or comprehensive project management support. Progent can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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    Years of experience providing Microsoft support and Cisco technology consulting has enabled Progent to develop a unique ability for supporting branch offices that need network service with the responsiveness common to with small companies but which offers effective communications, complete documentation, and compliance with enterprise IT standards. If your corporation has a sales office situated anywhere in California or any area served by Progent's engineers, Progent can offer a wide array of in-person and off-site network consulting services and system design expertise.

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    Progentís certified Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services including architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack defense, and secure access services. Ranging from compact, plug-and-play desktop devices for small and home offices to scalable enterprise-grade appliances, Cisco PIX and ASA Firewalls provide advanced protection, performance, and high availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, eliminating common OS-specific security holes.

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    By using virtual servers, businesses are able to operate multiple virtual servers on one actual server. Virtual server technology allows businesses to enjoy all the benefits of server segmentation, while avoiding the costs associated with purchasing extra server equipment. Virtualization is also the enabling technology for private clouds, which offer major benefits including reducing the costs of capital equipment, facilities, and management while enhancing information security, system availability, and disaster recovery. Other important server management technologies are server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can assist you with all areas of server consolidation and management to allow your company to cut expenses and conserve time.

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    Progent's Microsoft-authorized consultants can help you evaluate the economic case for implementing SharePoint Server 2007, consult with you on the appropriate version of Microsoft SharePoint for your circumstances, provide configuration and deployment expertise, assist you to install MS SQL Server as a back-end database manager, optimize your network integrity, integrate your standard and custom application programs to operate with Microsoft SharePoint 2007, design a comprehensive security strategy that includes portal technology, and provide troubleshooting and Help Desk support.

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    Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, enhancing and repairing Microsoft SCOM solutions and can provide companies of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or onsite troubleshooting to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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    Windows Hyper-V 2016 incorporates core features initially developed for and refined on Azure, one of the world's biggest public clouds. This significantly enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot environments to confirm the ability of Hyper-V 2016 to support your vital applications, plan a cost-effective network topology for a cloud-based or hybrid deployment, create and carry out a non-disruptive migration strategy, educate your IT administration and technical support staff, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    Progentís certified experts provide small and medium size companies enterprise-class consulting support for SMS Server and System Center Configuration Manager, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager is the new name for the change management platform formerly known as SMS Server. Configuration Manager provides a variety of enhancements to Systems Management Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progentís Microsoft certified consulting professionals can show you how to use SMS Server or System Center Configuration Manager economically for automated operating system and application software deployment, security patch administration, software tracking, and software license reconciliation. Progent's consultants can also assist your company to migrate smoothly from Microsoft Systems Management Server to System Center Configuration Manager.

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    Microsoft SQL Server 2016 offers major improvements in speed, capacity, data security, availability, BOYD support, plus integrated BI. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud resources. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist organizations of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and SCOM.

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    System Center Configuration Manager automates application and device provisioning and updating, simplifies security and compliance settings control, keeps track of network resources, protects against corporate data leakage, provides network health monitoring, allows safe self service, and delivers a single point of control for managing multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help businesses of any size with any aspect of designing, installing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through thorough examination and extensive work with network security architecture. ISSAP consultants have in-depth understanding of access management systems and techniques, telecommunications and network protection, cryptography, needs evaluation, business continuity and DRP, and physical security integration. Progent's ISSAP-certified security consultants can assist your business with all phases of secure network architecture.

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    Remote continuous monitoring, proactive alarms, and periodic reports are vital to preserving the proper operation of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management technology has progressed so far that companies of all sizes can afford a degree of network stability that was previously reserved for large enterprises. Progent offers several RMM options delivered as low-cost service packages created to help your company to detect and fix a most network problems before they get big enough to disrupt your business.

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    Progent provided a wireless integration environment that allowed a school to increase efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote locations up to 2.5 miles apart and can extend to even longer distances. This wireless alternative offered better performance and dependability than simply amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz spectrum it offered immunity to outside interference.

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