If your company IT network is in Ohio you can have quick remote access to a UNIX or CCIE-certified professional to help with emergency problems that threaten your IT network. Progent offers the services of among the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consulting experts accessible by phone of any independent support organization in the U.S. Rates are affordable, billing is by the minute, engagement is fast, and service is world class.
If your Ohio business is located away from larger metropolitan areas including Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, support from UNIX or Cisco CCIE engineers may be limited during a network crash. This could mean lost productivity for your company, upset customers, idle workers, and defocused management. By calling Progent's remote support, you have access to a Premier consultant ready to deliver assistance whenever you need it to get your system running.
Since Progent charges for telephone-based help on a per-minute basis, your company owes just for technical help delivered. Progent requires no initialization fee. Many remote support companies have substantial minimum payments or bill for every fifteen minutes or more. Progent's by-the-minute granularity and simple billing model eliminate large tabs for speedy fixes.
If your Ohio company needs remote help for UNIX, Linux, Sun Solaris, macOS and OS X or Cisco technology, visit Progent's online help, call 866-776-4368, or go to Contact Progent.
Why is Progent's Remote Support Program Special?
Progent's experienced team of online support professionals possesses a wide array of in-depth computer knowledge. This enables Progent's remote technical support experts to resolve the most challenging technical problems faster than is possible with typical third-party support firms or with the in-house IT resources usually available to smaller companies. Progent has refined the tools and skills to repair technical issues efficiently in many different network configurations that incorporate combinations of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Refer to Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE support experts have qualified for advanced credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service engineers also have a number of key Cisco certifications including Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To assist businesses who run environments incorporating a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's remote support group makes available the assistance of support specialists who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security expertise, Progent provides online support from professionals with important security credentials including CISM consultants, CISSP specialists, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical difficulties streamlines trouble ticket escalation, if appropriate, to experts with relevant background to deal with unusually intractable problems. This accelerates resolutions of urgent network problems, prevents system downtime, and minimizes technical support invoices.
For businesses anywhere in Ohio, Progent enables virtually instant remote communication with a UNIX/Linux, Sun Solaris, Apple macOS or OS X specialist for critical help to troubleshoot technical issues that are threatening business productivity but are beyond the experience of your in-house network support group. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE-Premier consultants can interface with your computer environment using state-of-the-art remote troubleshooting utilities that allow them to provide rapid and affordable diagnosis and repair of critical IT issues.
Services Progent's Phone-based Support Specialists Can Provide Your Ohio Company
Progent's network consultants are qualified to provide advanced assistance for an extensive array of UNIX/Linux, Apple Mac, Cisco, and Microsoft products and technologies including:
Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online computer service staff can help Ohio small businesses with a comprehensive assortment of information products and technologies such as network infrastructure, messaging solutions, security expertise for computer systems and business processes, Windows integration with UNIX/Linux, Sun Solaris, or Apple macOS and OS X platforms, virtual server technologies for server consolidation and centralized management, and moving from legacy applications to contemporary environments based on updated versions of UNIX, Linux, Solaris, macOS and OS X, or Windows.
Progent's support experts can provide online troubleshooting for systems powered by major derivatives of the UNIX operating system such as:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or mainstream Linux packages such as
Cisco Network Infrastructure and Security Technology
Progent leads the computer support industry for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite networking engineers who are awarded this prestigious certification only after strenuous examinations administered by Cisco. In most cases Cisco CCIEs work for large corporations or national ISPs, and so their expertise is not conveniently accessible to smaller companies.
Cisco Authorized engineers from Progent can assist your company to architect, configure, and manage a converged business network that can streamline business processes, lower expenses, and speed the path to productivity. By combining Cisco routers expertise with Catalyst switches consulting services and Cisco Aironet wireless products integration help, Progent can significantly enhance the business value of your information network in Ohio. To learn additional information about Progent's services for Cisco infrastructure, refer to Cisco Technology Engineering Support.
Microsoft Certified Partner for Remote Technical Support for Windows
Progent's Microsoft-certified online support professionals can provide computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad variety of technology expertise including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 support,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and configuration,
Skype for Business Server configuration support and Lync Server 2010 migration, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud monitoring,
System Center 2012 Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Certified System Security Engineers
Progent offers you access to qualified CISM, CISSP and ISSAP security consultants who offer a range of security solutions that can bolster the resistance of your UNIX/Linux, Sun Solaris, or macOS and OS X environment against internal or external threats or help you to recuperate promptly from a breach. Security services offered by Progent include: extensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and implementing round-the-clock automated monitoring. To find out more about Progent's security services for small and midsize companies, see Progent's Consulting Expertise for System Security.
Business Applications Services: Training, Customization, Integration
Progent's Mac technology experts can promote the creative aspect of Mac computing by providing consulting services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Team can supply in-depth consulting support and education in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To find out more information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Call Center Outsourcing Alternatives
Progent provides several support programs for Help Desk assistance : UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Call Center Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are intended primarily for companies who need the timely accessibility of an effective Call Center but who have relatively small budgets and IT management resources. Progentís Virtual Help Desk is a seamless supplement to your existing Helpdesk resources. Progent can operate as a main Help Desk Call Center for your organization, serve as an escalation alternative for tough technical problems, or be ready in overflow situations when your ordinary service providers are too busy. Progent's Call Center Consulting Services can aid you in building an efficient new Help Desk or improving your existing one, selecting or programming Help Desk software products to address the particular requirements of your company, or providing temporary personnel to work remotely with your internal Call Center group during high-demand scenarios such as software migrations. For more information concerning Progent's Help Desk Call Center service and outsourcing, go to Progent's Call Center Services.
Progent's Online Technical Support Tools
Talk to a UNIX/Linux or Cisco Technical Support Expert Now
Progent's powerful service database software includes thorough records for all service delivered to Progent's customers. Every authorized Progent staff engineer has the benefit of the specifics of services delivered to each client by any team member. This archive of issues and solutions is organized as a readily searchable proprietary database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's certifications with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and to manufacturers' internal engineering personnel that allow Progent's remote service specialists to come up with the optimal solutions quickly.
To see how to contact a UNIX/Linux consultant or a Cisco CCIE for emergency phone-based engineering expertise in Ohio, call 1-800-993-9400 or visit Urgent Online Computer Help.