For office networks located throughout the state ofOhio, Progent's Microsoft authorized consultants can provide remote phone help and remote troubleshooting to fix your network problems quickly and cost effectively. Progent has developed world-class skills, software tools, and support knowledge bases to identify and resolve network problems without the expense and time delays associated with on-site technical service calls.

If yourOhiobusiness is located outside of the larger metro areas such asColumbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby network support options may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís team of field proven network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a broad range of technical projects for a diverse range of clients. This means you get not just the technical expertise needed for the job, but a consultant with field proven methods for applying those skills to assist with affordable network solutions.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC560 consulting support to assist you to manage your legacy UC500 VoIP system or design and carry out an efficient upgrade to a modern IP telephony and voicemail system.

SonicWall Firewall Integration Consultants
Progent's certified SonicWall firewall experts can help you integrate, maintain, and troubleshoot SonicWall firewall products including the newer SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design security into your business operations. For more information, see SonicWall-certified firewall consulting services.

Data Protection Expertise for Teleworkers
Progent can assist small and medium-size businesses to design, deploy, test and troubleshoot data protection systems to support remote workers. To find out about Progent's backup/recovery services for telecommuters, refer to backup services for teleworkers.

Some Examples of Online Support Services Available from Progent for Cisco Routers
Among the popular online Cisco router support services available from Progent include setting up domain name, IP addressing, routing maps, clock, security logon banner and user accounts; setting up HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing tables, line settings and BGP peering arrangements; upgrading router's IOS image; setting up and confirming failover; resolving VPN issues; producing a network diagram and documenting configuration; plus security and availability strategy.

MySQL Application Development and DBA Consulting
Progent's MySQL software developers, database architects, and DBAs offer affordable online DBA or software programming services and can assist organizations of all sizes to configure and maintain MySQL within a reliable network infrastructure that provides high levels of speed, expandability, and security. Progent also has proven skill assisting companies migrate databases from Oracle to MySQL.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about the entire ProSight line of value-priced managed services for small and medium-size businesses.

Consulting Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and libraries; design, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can assist your business to upgrade from an older edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM ecosystem so you get maximum business value. Progent also offers SCVMM 2016 migration expertise to assist your organization to plan and implement an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from stronger security capabilities, high availability VMM storage options, and other enhancements.

Consulting for Managing and Monitoring the Remote Endpoints of Your At-Home Workforce
Progent can assist small and mid-size businesses to configure unified remote endpoint management solutions for maintaining devices used by telecommuters. To learn about how Progent can help your organization to manage the endpoints of your telecommuters, refer to consulting for managing and monitoring the remote endpoints of your telecommuters.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants can provide advanced remote consulting services to help businesses of any size to connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective hybrid environments that support Windows and Linux systems and applications in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

SharePoint Server 2016 Migration and Hybrid Deployment Consulting
Microsoft SharePoint Server 2016, intended for onsite implementations of SharePoint, supports deep integration with SharePoint Online and Office 365 to allow hybrid environments that transparently unify local and cloud resources. Other enhancements include fast deployment with the MinRole role-based topology feature, increased scale, faster performance, stronger security and compliance, enterprise analytics with Power BI support, and a more engaging client experience for collaboration and sharing. Progent's Microsoft-certified SharePoint consultants can provide economical online and onsite consulting expertise, software development, and debugging services for organizations of all sizes who want to migrate to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint. To learn more, visit SharePoint 2016 Migration and Hybrid Integration Support.

64-bit Processing Upgrade Support Services
Progentís 64-bit migration support experts can help you to enhance your servers and workstations affordably from 32 to 64 bits. Progent can assist you to understand the risks and advantages of upgrading to 64-bit computing, design an economical upgrade process that minimizes business interruptions, and offer timely online help to assist you to install 64-bit operating systems and application software on your current computers. Progent's Microsoft-expert engineers can assist you to install the 64-bit editions of Microsoft products such as Windows Server, Exchange Server, Windows 10, and Microsoft Office Excel.

Responsiveness of Progent's TRC for Remote Technical Support
Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of online computer support services available for urgent and standard problems. For urgent issues that impact many workers, vital individuals, or a line-of-business application, the TRC is set up to respond in less than an hour. For standard problems, the TRC will in less than two hours. Under any circumstance, your ticket will be generated promptly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on each resolved issue to make sure you are comfortable with the results and ready to close the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or onsite support to assist businesses of all sizes to plan, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for all the products, technologies and services that go into creating an end-to-end Jabber collaboration solution including Cisco network devicesand management tools, Microsoft Office applications, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP interfaces, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX systems, business continuity, and other pieces of a cohesive collaboration solution.

Microsoft System Center 2016 Consultants
Microsoft System Center 2016 provides major enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

ProSight Managed Services for Network Monitoring and Management
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, patch management, automated backup and disaster recovery, network infrastructure management, private cloud hosting, and network documentation management. To download Progent's white paper on the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Contact a Progent Network Support Expert
To see how you can access a Progent computer consultant for online or on-premises assistance, phone 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience creating corporate security solutions for IT networks with multiple locations, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and implement a configuration of ISA Server 2004 that meets your IT protection needs without limiting your network.

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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, upgrade assistance, and one-on-one or group online training classes customized to address your specific needs. Progent's consultants also can show you how to integrate and support a secure, reliable network infrastructure to support your ERP, MRP and accounting solutions.

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    SQL Server 2005 offers indispensable, standardized tools to IT experts and network users, reducing the complexity of creating, deploying, administering, and accessing company data and analytical applications in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and wide knowledge in designing and building information-based, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent can provide fast remote support from Cisco CCIE networking experts. Progent's CCIE consultants can link to your network via advanced remote diagnostic tools to deliver fast and economical analysis and repair of critical network issues.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud readiness, supports popular handheld devices, permits single sign-on with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also simplifies reporting, includes nine new Workflows, expands the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants offer the depth and breadth of knowledge and experience to address the critical IT and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the return on your investment in this powerful platform.

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    Lync 2013, rebranded Skype for Business, enables organizations of any size to build a manageable and protected communications environment that supports a BYOD computing model with IM, presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling across a wide range of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 experts and system architects can help your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your current and long-term plans, implement Lync 2013 so as to speed up your ROI, and deliver live online and onsite training to your management team and users. Progent has in-depth expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

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    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.

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    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks.

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    Progent provides nationwide online phone support and consulting services for businesses that operate networks based on versions of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Remote technical support provides maximum leverage for your IT dollar by protecting user efficiency and limiting the hours billed for network repair services. Advanced online access tools and experienced service specialists and consultants combine to enable Progent to handle the majority of IT problems without wasting time and expense by going to your location. In most of cases your IT problems can be dealt with by telephone or via a mix of phone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISA certified security professionals to help with the most challenging network issues.

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    If your company does not require immediate remote support but you think you will need technical services with your network soon, you can conserve time and expenses and ensure that the right IT skill will be available when you want it by contacting a Progent sales agent and registering as a client. For details, phone 800-993-9400 or send email to information@progent.com.

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    For smaller organizations, network security and compliance can be too complicated to stay ahead of but too risky to ignore. The world's largest institutions have been hacked, and the leading cloud services have on occasion been taken down. It looks as though there's nowhere to hide. Progent has made it economical for small and midsize organizations to implement vital IT security projects successfully by providing the advantage of billed time to the closest minute without any minimum charge for online help. This means you can have access to a world-class computer expert to deliver precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any level of system security including security assessments, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and creating a complete security strategy.

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and fixing Microsoft SCOM environments and can provide organizations of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that provides the performance and availability required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.

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    Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of IT support, performing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a proven set of individual best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems quickly.

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