For small company networks located anywhere in the state ofOhio, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone assistance and troubleshooting to fix your network troubles fast and affordably. Progent has acquired enterprise-grade expertise, software tools, and support knowledge bases to identify and fix network problems without the high cost and time delays normally associated with in-person technical service dispatches.

If yourOhioorganization is located outside of the larger urban areas such asColumbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer network support options may be limited in skills, or unavailable during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís staff of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the task, but an expert with demonstrated methods for applying those skills to assist with affordable network solutions.

Juniper Support
Progent's Juniper Networks-authorized network engineers can help your company to design and deploy Juniper Firewall and VPN technology, enhance and support your network infrastructure, and migrate smoothly from discontinued devices to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to enable your business to streamline the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platformS and can help organizations manage networks that incorporate a mix of Juniper's OS platforms.

Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent offers convenient, quick, and affordable access to Cisco CCIE Certified support professionals. CCIEs are highly-qualified networking gurus who are awarded this top-level classification only after intense examination by Cisco. CCIEs are able to handle the most complex problems surrounding network architecture, setup, troubleshooting, and support. Progentís CCIE professionals work closely with Cisco in-house staff in identifying problems with Cisco's IOS platform and devising workarounds or acquiring software updates to correct anomalies. Progent can provide quick access to a CCIE by telephone so you are able to receive immediate help for tough network troubles that are impacting business productivity but are outside the scope of your local network support resources.

Cisco Unified CM and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, functions as the heart of Cisco's collaboration platform. Unified Communications Manager and Cisco Unified CM Express (CME) provide a location-independent IP-PBX by integrating closely with apps like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of Unified CM support and debugging in areas that include integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, designing UCS server clustering solutions for survivability, and integration with Microsoft Exchange and Skype for Business.

Consulting and Support Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management tools and is designed to provide a centralized mechanism for deploying and administering virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can help businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate efficiently from older releases of VMM, develop processes for creating and deploying VMs and VM hosts, design fault-tolerant scale-out clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and help you assess the potential business benefits of new capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor experts offer world-class Hyper-V consulting and VMware vSphere support.

Collaborative Solutions Expertise for an At-Home Workforce
Progent can help small and medium-size businesses to implement collaboration solutions such as SharePoint and Microsoft Teams to permit their at-home workers to benefit from productive teamwork with fellow workers and clients. For information about ways Progent can help organizations to install and maintain collaborative solutions for a remote workforce, see collaboration technology consulting services for an at-home workforce.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for NetDocs Consulting Services
NetDocuments is a leading cloud-based document management system (DMS) built specifically for legal workflows. Progent offers the services of NetDocuments consultants who can provide high-level guidance to assist your organization to plan, configure, manage, optimize, or troubleshoot a DMS solution based on NetDocs. To find out about Progent's support services for NetDocs, go to
NetDocs DMS consulting services.

Eliminate Reliance on an Individual Freelance Consultant
By building a partnership with a full-service IT support firm such as Progent rather than with an individual freelance consultant, your company is ensured timely availability of experienced experts whenever you need them. You no longer have to worry that illness, classes, vacations, or conflicting jobs with different customers will leave you without support when you have a crisis.

Response Time of Progent's TRC for Online Support
Progent's Technical Response Center is dedicated to delivering the best quality of online IT support offered anywhere for emergency as well as non-critical problems. For emergency issues that affect many workers, vital individuals, or a mission-critical application, the Technical Response Center can respond in one hour or less. For standard problems, the TRC will within two hours. In all cases, your trouble ticket will be created quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will contact you on every corrected problem to make sure you are satisfied with the resolution and willing to close the ticket. Learn more details about Progent's TRC Customer Commitment.

VoIP Solutions Consulting Services for At-Home Workers
Progent can help small and medium-size businesses to set up IP voice platforms to provide their at-home employees the advantage of seamless extensions of the corporate phone network. For details about how Progent's experts can assist your telecommuters to integrate and troubleshoot VoIP platforms, see IP voice solutions for telecommuters.

SharePoint 2016 Migration Consulting Services
SharePoint 2016, intended for local installations of the SharePoint content management platform, offers integration with Microsoft SharePoint Online and Office 365 to enable hybrid network models that transparently unify local and cloud-based infrastructure and services. Additional improvements include rapid deployment with the MinRole role-based topology feature, larger scale, higher performance, tighter security and compliance, enterprise analytics via Power BI support, and a more engaging user experience for team projects. Progent's Microsoft-certified SharePoint consultants can provide affordable online and on-premises consulting expertise, application development, and debugging services for organizations of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint. To find out more, visit SharePoint 2016 Migration and Hybrid Integration Consulting Services.

Apple macOS and OS X Consulting
Progent's consultants offer Apple macOS and OS X users a variety of services including online Apple macOS and OS X desktop support, help with Mac applications, Office 365 Outlook for Mac and Exchange expertise, Mac security and network infrastructure consulting, co-existence between Mac and Windows environments, and one-on-one training. For business systems based exclusively on Mac or for environments that utilize a combination of Mac, Linux, and Windows-based servers and desktops, Progent has the background and depth to deal with the complexity of architecting, configuring, and maintaining an IT infrastructure that is reliable, safe, efficient, and aligned with your business objectives.

Management Consulting for Microsoft Lync 2013
Lync Server 2013, rebranded Skype for Business Server, is an on-prem platform that enables businesses of any size to build a centrally managed and protected communications environment that supports a BYOD computing model with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP and PSTN telephony across a wide assortment of desktop and mobile devices. Progent's certified Lync 2013 experts can help you to support your legacy Lync environment or plan and carry out a cost-effective migration to a more current system by providing Microsoft Skype for Business consulting. Progent can also help you build a hybrid cloud network model that integrates on-prem Skype for Business with Skype for Business Online or with Teams cloud platforms.

WatchGuard Firewall Planning and Integration Consulting
Progent's WatchGuard experts can help you integrate WatchGuard Firepower Firewall security appliances that fit your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade to modern WatchGuard Firebox firewall solutions. To find out about Progent's consulting and support services for WatchGuard security gateways, see WatchGuard firewall configuration consulting.

Talk to a Progent Computer Support Expert
To learn how to get in touch with a Progent computer consultant for online or on-premises expertise, call 1-800-993-9400 or visit Online Network Support.

An index of content::

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