For business networks located throughout the state of Ohio, Progent's Microsoft and Cisco authorized professionals can provide online help and troubleshooting to fix your network troubles fast and affordably. Progent has acquired enterprise-class skills, software utilities, and support databases to identify and fix computer network problems without the high cost and delays associated with onsite technical service visits.
If your Ohio company is located outside of the larger metropolitan areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local computer support options may be limited in skills, or not available during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of field proven network consultants average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but an expert with demonstrated methods for applying those skills to deliver efficient network solutions.
Online Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the expertise to assist you to troubleshoot and solve complex network problems quickly and cost effectively. The scope of information technology expertise offered by Progent's staff of consultants allows them to escalate even the toughest problems to appropriate subject matter experts as required. Whether you require occasional phone support and online repair or ongoing availability of a Help Desk Call Center, Progent's experts can provide your organization with enterprise-level expertise without the cost and management hassle of maintaining a large internal support organization.
Desktop Consulting and Support Services
Progent offers a broad array of cost-effective services to assist your company to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop support services include Windows 10 planning consulting, Windows 8.1 support, Microsoft Windows 7 support, MS Office and Office 365 integration and training, and 64-bit processing expertise.
NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with synchronous replication to provide fast, zero data loss disaster recovery (DR) between sites that are as far as 300km apart. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can help you to design, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by delivering help with procedures such as assigning shelf IDs, determining aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, designing a TCP/IP configuration replication network, and testing your DR solution to verify adherence with industry standards and government mandates.
iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help you to design, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term jobs to help you get past occasional technical roadblocks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you create or support a highly available, protected and scalable infrastructure that is best suited to your mode of computing. Progent can also provide online and on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your IT system.
Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide high-level online consulting for disaster recovery/business continuity planning, testing, and training to assist you to prepare for potential disasters, reduce downtime for your essential IT operations, eliminate data loss, and meet examiners' letters and contractual obligations. Progent's business continuity consultants can team with your management and network administration group to perform risk analysis, define interdependencies, identify human and physical assets required to operate your business, determine key IT services and define allowable restoration times, qualify colocation centers, configure secure offsite access capability for key employees, implement emergency notification systems and assign duties for personnel, document a complete recovery and test plan, and provide training for key people to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery experts can help you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure cloud.
Remote Consulting for Microsoft Windows Server 2008
The sophistication and versatility of Windows Server 2008 R2 requires an information technology expert with practical experience and diverse knowledge in designing and deploying efficient end-to-end business technology solutions. The professional experience of Progent's certified Windows Server engineers, averaging over a decade of background integrating Microsoft-based solutions, helps insure your success in maintaining and troubleshooting your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also assist you to assess the business value of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid network model that combines on-premises resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
Microsoft Active Directory Planning and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost AD objects, removal of beta software configuration objects in production AD environment, and repair of unsuccessful installations of AD and AD-integrated software. Progent is also proficient in working with ďexpert onlyĒ AD utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address key areas including Active Directory naming conventions, hierarchical structure, IT administration model, utilization and design of group policy objects, plus security and monitoring specifications. Progent can also anticipate the impacts of alternate server and service configurations on functionality and performance. Progent can assist businesses to plan and implement configurations of Active Directory Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.
Expert Wireless Engineering and Support
Progent's wireless technology consultants have wide-ranging expertise in the integration and support of wireless networking technology and can help you to plan, deploy, manage and repair wireless ecosystems that are secure, robust, expandable, simple to administer and use, ready to handle your vital applications, and seamlessly integrated into hybrid cloud networks. Remote and onsite Consulting services offered by Progent span a variety of wireless solutions such as smartphone and tablet integration and management, Wi-Fi network infrastructure planning and deployment, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless integration.
Extended Hours Remote Technical Support
Progent's affordable extended hours remote technical support program provides clients round-the-clock access to online technical support from Progent's Technical Response Center. Services available beyond standard work hours include resolving issues with Microsoft servers, MS Windows desktop support, help with Microsoft Office programs, system backup and recovery, and fundamental routing and switching support for Cisco technology.
Exchange 2010 Migration Consulting
Progent's Microsoft-certified Exchange 2010 Server consultants can help your organization to maintain and debug your current Exchange Server 2010 environment or give you access to the assistance of seasoned Exchange 2016 consultants and Exchange Online consultants to help you assess the value of migrating to a modern version of Exchange that delivers quick return on investment by improving your productivity, lowering the cost of hardware and support, simplifying management, and consolidating your vital communications platforms.
Cisco Wireless VoIP Phone Solutions
Creating solutions with Cisco's wireless VoIP phones typically demands that you set up and fine tune numerous key pieces of your wireless infrastructure such as APs, routers and switches, Cisco wireless LAN controllers, and management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts offer online and on-premises support to help you create and manage a Cisco wireless VoIP phone deployment by delivering services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The current Cisco ASA 5500-X Family of firewalls with Firepower Services deliver substantially more performance than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, integrate, tune, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Contact a Progent Computer Support Expert
To find out how you can access a Progent network consultant for remote or onsite expertise in , phone 1-800-993-9400 or go to Online Computer Support.