For business networks located throughout the state of Ohio, Progent's Microsoft and Cisco authorized professionals can provide online help and troubleshooting to fix your network troubles fast and affordably. Progent has acquired enterprise-class skills, software utilities, and support databases to identify and fix computer network problems without the high cost and delays associated with onsite technical service visits.

If your Ohio company is located outside of the larger metropolitan areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local computer support options may be limited in skills, or not available during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of field proven network consultants average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but an expert with demonstrated methods for applying those skills to deliver efficient network solutions.

Online Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the expertise to assist you to troubleshoot and solve complex network problems quickly and cost effectively. The scope of information technology expertise offered by Progent's staff of consultants allows them to escalate even the toughest problems to appropriate subject matter experts as required. Whether you require occasional phone support and online repair or ongoing availability of a Help Desk Call Center, Progent's experts can provide your organization with enterprise-level expertise without the cost and management hassle of maintaining a large internal support organization.

Desktop Consulting and Support Services
Progent offers a broad array of cost-effective services to assist your company to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop support services include Windows 10 planning consulting, Windows 8.1 support, Microsoft Windows 7 support, MS Office and Office 365 integration and training, and 64-bit processing expertise.

NetApp SAN Storage Solutions
Progent offers enterprise clients online or onsite NetApp SAN consulting support for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN storage environments efficiently following industry best practices.

Planning and Configuration Consulting for Cisco's Meraki Cloud-managed Wireless Access Points
Progent's Cisco Meraki wireless access point experts provide remote and onsite support services to assist businesses of any size to design, install, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as switches, ASR routers and ASA firewalls to build a seamless network infrastructure that delivers identical connectivity, performance, security, manageability and uptime for wired and wireless users irrespective of their location or computing device. (Check out Cisco Meraki switches consulting and troubleshooting services.)

Disaster Recovery/Business Continuity Planning Help
Progent offers high-level online consulting for business continuity planning, testing, and education to help you to prepare for potential catastrophes, minimize service disruption for your most critical IT functions, avoid lost information, and comply with examiners' letters and business obligations. Progent's business continuity consultants can work closely with your executive and network administration staff to perform business impact evaluation, identify interdependencies, identify the assets required to run your organization, prioritize business-critical network services and define acceptable recovery times, qualify colocation sites, configure safe remote connectivity for key employees, plan emergency notification mechanisms and assign responsibilities for personnel, write a comprehensive recovery plan, and train management and technical staff to carry your business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's Azure public cloud.

Online Support for Microsoft Windows Server 2008 R2
The complexity and integration demands of Windows Server 2008 R2 calls for an IT professional with hands-on experience and broad knowledge in architecting and building cohesive end-to-end business information solutions. The professional experience of Progent's certified Windows Server 2008 consultants, with an average of over 10 years of background supporting Microsoft-based technology, assures your success in maintaining and troubleshooting your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also assist you to evaluate the advantages of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates on-premises resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants offer wide-ranging expertise in the implementation and support of wireless networking technology and can help your IT team to design, configure, administer and troubleshoot wireless ecosystems that are compliant, robust, expandable, simple to administer and operate, able to handle your vital workloads, and transparently integrated into hybrid cloud environments. Remote and onsite support available from Progent cover a variety of wireless solutions and include smartphone and tablet management, Wi-Fi network infrastructure planning and installation, Wi-Fi site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.

Extended Hours Online Support
Progent's affordable after-hours online technical support program offers clients 24x7 access to online technical support from Progent's Technical Response Center (TRC). Services available outside standard work hours include fixing problems with Microsoft-based servers, Microsoft Windows desktop troubleshooting, help with MS Office applications, system backup and recovery, and basic routing and switching help for Cisco technology.

Progent's Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile operating system that enables small organizations to make the move from the older stand-alone in-house datacenter to the contemporary hybrid computing paradigm that includes local and cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible business benefits of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud design for your computing environment. Progent offers comprehensive project management to help you plan and execute an efficient move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Azure planning and integration consulting services.) Progent also offers ongoing consulting, troubleshooting, and training.

Exchange 2010 Server Upgrade Support
Progent's Microsoft-certified Exchange 2010 Server engineers can assist you to manage and troubleshoot your current Exchange 2010 Server deployment or give you access to the expertise of seasoned Exchange 2016 professionals and Office 365 Exchange Online specialists to help you assess the value of upgrading to a modern version of Microsoft Exchange that offers fast ROI by increasing your productivity, cutting the cost of hardware and service, simplifying administration, and integrating your vital communications technologies.

Wireless VoIP Phone Integration
Successful integration of Cisco's wireless VoIP phones usually requires that you configure and optimize many components of your wireless infrastructure such as wireless access points, switches, wireless LAN controllers, and call management tools. Progent's Cisco wireless VoIP phone configuration consultants offer online and onsite support to help you build and administer a Cisco wireless IP phone deployment by providing integration services that range from debugging the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

Get in Touch with a Progent Network Support Expert
To find out how to access a Progent network consultant for online or onsite support in , phone 1-800-993-9400 or visit Online Computer Support.