Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Oklahoma CIty
ProgentProgentís consulting services for IT service organizations in Oklahoma CIty Oklahoma allows you to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent supplement to your in-house IT support group. These services can put you on the fast track to grow your revenue, expand your service portfolio, create happy clients, and increase your bottom line.

Progentís nationwide team of network experts, PC integration and troubleshooting technicians, network administrators, and data security consultants have acted as transparent extensions to the support staffs of some of the country's biggest IT support businesses. Progentís breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progentís transparency lets you strengthen and protect your branding.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of professional IT services. Progent bills you directly and performs under your direction to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to set up and maintain. Smaller IT service organizations rarely have the required budget or personnel. Progent's Call Center and ticketing solution gives IT service organizations an economical way to retain their custom branding while delivering their customers responsive desktop support services built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support volume, the diversity of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metros is offered across the US at extra cost.
  • You have complete control of your customers and billing.
  • Your clients enter service requests via your own branded Internet portal, an 800 number, or by directing a message to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service organizations allows you to become a single source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, responding to your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent utilizes an enterprise-class reporting platform to make sure all IT services performed are thoroughly documented. This makes it easy for you to transfer service assignments to in-house consultants when you have sufficient staff and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept additional opportunities beyond your core fields of excellence and open new geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service provider by offering more services to more clients under your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
  • Rapid Escalation: With a large roster of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk support to high-level consulting. Effective online support saves money while delivering fast solutions.
  • Advanced Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Oklahoma CIty, Oklahoma Companies
Progent's nationwide team of certified consultants and technical experts can deliver Oklahoma CIty, Oklahoma organizations a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Oklahoma CIty, Oklahoma
For more information about Progent's consulting support for IT service organizations in Oklahoma CIty, Oklahoma, call 1-800-993-9400 or refer to Contact Progent.