In addition to offering fast access to top-tier IT professionals and subject matter experts (SBEs) to assist Oklahoma CIty, Oklahoma businesses with specific technical issues or strategic projects, Progent can provide short-term supplemental staffing to deal with more generalized assistance such as desktop support, IT management, and Call Center response. Temporary staffing makes it possible for organizations to respond to expected or surprise peaks in demand for network services, which may result from situations like mergers and acquisitions, site moves, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary staffing can also fill gaps resulting from the loss of in-house IT personnel because of vacations, health issues, resignation, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give organizations the versatility to react to surges in requirements for IT personnel without being saddled with the expense and delays that come with identifying and hiring reliable IT help and without the burden of adding to your full-time head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Center Service
- Rapid availability of reliable network professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your full-time network support staff
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Close working relationship with a world-class, full-spectrum resource for IT support
Progent's co-managed Call Center program is a proven flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk support transparently between their internal IT personnel and Progent's extensive team of technical support specialists. Working as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a joint support solution powered by the industry's leading group professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises IT services for organizations of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Oklahoma CIty, Oklahoma Organizations
Progent's nationwide roster of certified engineers can provide Oklahoma CIty, Oklahoma businesses a wide array of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term IT Staffing for Oklahoma CIty, Oklahoma Organizations
To learn more about Progent's temporary staff augmentation services for Oklahoma CIty, Oklahoma businesses, call 800-993-9400 or visit Contact Progent.