Besides providing fast contact with top-tier IT professionals and subject matter experts (SBEs) to help Oklahoma CIty, Oklahoma organizations with specific technical problems or longer-term initiatives, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance such as desktop help, network management, and Call Center response. On-demand staffing makes it possible for organizations to deal with anticipated or unplanned increases in demand for network personnel, which may result from situations such as company mergers, data center relocation, technology upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also cover voids left by the absence of in-house IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services offer businesses the flexibility to react to increases in requirements for network services without being saddled with the expense and hassle associated with vetting and recruiting reliable IT help and without the burden of adding to your in-house staff size.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of proven network professionals
- Simple initiation, cessation, and resumption of services
- Seamless extension of your full-time network support team
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong relationship with a top-level, full-service source for IT support
Progent's co-managed Call Center service is a specialized flexible staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center program is a joint support alternative based on by the industry's leading shared PSA tool for managing, service requests, ticketing, assigning ownership, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises network services for businesses of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Oklahoma CIty, Oklahoma Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Oklahoma CIty, Oklahoma organizations a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Oklahoma CIty, Oklahoma Organizations
To learn more about Progent's temporary staff augmentation services for Oklahoma CIty, Oklahoma businesses, call 800-993-9400 or visit Contact Progent.