In addition to offering fast access to top-tier IT consultants and subject matter experts to assist Oklahoma CIty, Oklahoma businesses to resolve discrete IT problems or longer-term projects, Progent can provide temporary supplemental staffing to deal with more generalized assistance such as PC help, network management, and Help Desk services. Short-term staffing can help organizations to respond to planned or unexpected increases in the need for IT services, which may be caused by scenarios such as company mergers, site relocation, platform upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also cover voids caused by the loss of full-time IT personnel because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer businesses the ability to react to surges in demand for network personnel without being saddled with the costs and delays that come with vetting and hiring professional technical personnel and without the risk of adding to your permanent staff size.
Important features of Progent's short-term staffing services include:
Progent's Shared Help Desk Service
- Rapid availability of proven network pros
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house network support team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close working relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized flexible staff expansion alternative that allows IT organizations to share the work of Help Desk support seamlessly between their full-time network staff and Progent's extensive team of IT support specialists. Working as a transparent extension of your full-time Call Center, Progent's co-managed Call Center service is a joint support solution powered by the industry's leading shared professional services (PSA) tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering online and onsite IT services for businesses of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Oklahoma CIty, Oklahoma Companies
Progent's veteran team of certified consultants offers Oklahoma CIty, Oklahoma companies a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Oklahoma CIty, Oklahoma Organizations
To find out more details about Progent's short-term supplemental staffing services for Oklahoma CIty, Oklahoma companies, call 800-993-9400 or visit Contact Progent.