Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were once one of the most popular solutions for achieving location-independent access to email, scheduling, web programs, and other critical business information. Progent offers Oklahoma City, Oklahoma businesses the services of BlackBerry-qualified experts who can assist businesses to manage their BlackBerry deployments or migrate efficiently to a more popular mobile platform.
As the sophistication of small business networks has increased, and as the need for world-class security, reliability, and disaster recovery has become the norm for businesses of all sizes, effective deployment and maintenance of BlackBerry technology has become more challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and corporate databases, small organizations frequently turn to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.
Progent offers the services of BlackBerry-qualified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the requirement for an internal BlackBerry technology expert and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery model, gives small businesses an affordable alternative for incorporating RIM BlackBerry products seamlessly into their information system.
Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can track and support BlackBerry devices throughout your company, define security policies that make sense for your company, customize mobile software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.
BlackBerry Enterprise Server Consulting and Technical Services
The BlackBerry Enterprise Server (BES) offers businesses a single and safe source for incorporating BlackBerry smartphones into their messaging, collaboration, and application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry users to connect to Microsoft Exchange Server, Lotus, or Groupwise messaging and to synchronize BlackBerry handsets with workstations to achieve up-to-date information for collaborative programs like schedules, contact lists, to-do lists, instant messaging, and specialized business software. Thanks to BlackBerry Enterprise Server support for Microsoft Exchange, users with BlackBerry smartphones have push-based connectivity with Exchange messages as well as to instant messaging-enabled applications through Microsoft Office Communications Server and Lync Server integration.
Progent's BlackBerry-certified engineers can show you how to plan, configure, and maintain BlackBerry Enterprise Server (BES) so you can maximize the productivity of BlackBerry users, simplify the management of a BlackBerry environment, and lower the cost of supporting mobile workers.
Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their respective practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, changing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can also help your company to resolve a broad range of issues associated with synchronization, device detection, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.
As a leader in providing countrywide online technical assistance for small office networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry support expenses low and, by handling problems quickly, optimizes the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.
Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and help you to select and install appropriate security options.
Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports to summarize SNMP data.
Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements analysis, system architecture, installation planning and implementation, performance tuning, design of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a mobile wireless solution that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which management model and hardware products meet your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software editions, processors and storage, network architecture, and application set up.
To optimize network protection, Progent's BlackBerry expert can help your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security specialists to perform network-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.
Call or Email Progent for Support from a RIM BlackBerry-Qualified Professional
If you wish to get in touch with Progent about engineering assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.