Consulting Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time one of the most successful products for maintaining location-independent connectivity to messaging, calendars, web-based programs, and other vital business data. Progent offers Oklahoma City, Oklahoma companies the services of BlackBerry-certified professionals who can help companies to maintain their BlackBerry deployments or transition efficiently to a current mobile solution.

As the complexity of small company networks has increased, and as the demand for world-class security, dependability, and recoverability has grown to be the norm for companies regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has become more difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small businesses frequently resort to outside support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, administer, and repair BlackBerry environments economically and efficiently, doing away with the requirement for an internal BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's proven remote service delivery model, gives small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to track and support BlackBerry smartphones across your company, define security policies that make sense for your company, develop custom mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

Technical Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry wireless handsets, providing a centralized solution for handling key jobs such as smartphone deployment, upgrades, and retirement and also providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange, Groupwise, or Domino email platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server offers a variety of data protection options starting with automatic encryption of information transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in adjusting degrees of security to meet the specific needs of your environment. Progent's BlackBerry certified engineers can help your company to select advanced security features and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Disable a device
  • Erase data from a lost device
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting how to keep mobile users from installing or executing unsecure or unauthorized code. Progent can help you to choose blocking techniques such as:

  • Specify exactly what applications are allowed on the device
  • Block third-party applications from using non-volatile memory on the smartphone
  • Determine which resources external programs can access on the BlackBerry device
  • Restrict the types of access third-party programs running on the BlackBerry device can initialize
  • Prevent all external programs from being installed or run on the BlackBerry device

Progent's Remote BlackBerry-certified Support is Quick and Economical
For businesses in Oklahoma City, Oklahoma who want fast and affordable help from a certified BlackBerry consultant, Progent provides efficient remote assistance from a seasoned network support staff who have provided network solutions to organizations in every state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services avoids travel expense and allows consultants to fix problems rapidly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and offer professional support in fields such as troubleshooting synchronization problems, deploying BlackBerry Enterprise Server, and creating a secure, high-availability network architecture for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and assist your company to select and install appropriate security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology needs assessment, system design, roll-out planning and execution, performance tuning, configuration of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a wireless solution that fits within your IT budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and equipment meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software versions, server hardware and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can help your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
To contact Progent about consulting help for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.