Fast Remote Technical Support for Oklahoma City Information Networks
For companies in Oklahoma City or anywhere in Oklahoma, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the services of CISSP-qualified security experts to handle advanced security design and diagnostic issues.
Progent's online technical support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most network problems rapidly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves additionally in indirect expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor solutions somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes that ensure the maximum level of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.
Progent's sophisticated technical support database system keeps thorough histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help delivered to each customer by any Progent engineer. This history of trouble tickets and resolutions is organized as an easily retrievable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available other massive technical databases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.
Remote services offered by Progent to customers in Oklahoma City and throughout the state of Oklahoma include:
Authorized Windows Support
Progent's Microsoft-certified online service professionals offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting services, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to assist you company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network engineers, and validates a consultant's technical knowledge at the expert level. CCIEs know how to deal with even the most challenging issues associated with network design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent value since their deep expertise permits them to resolve problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network using advanced remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of infrastructure devices. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent cover thorough data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; building safe techniques for off-site and mobile access; securing your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Oklahoma City Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Call Center software products to meet the special demands of your company, or providing temporary phone support personnel to reinforce your in-house Help Desk team during high-demand scenarios such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network experts gives your workers in Oklahoma City or anywhere in the state of Oklahoma fast assistance from a dependable support group with extensive background delivering telephone-based help and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a crucial enabler of business productivity, and Progent's goal is to resolve and not simply report network issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Oklahoma City, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they result in downtime, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on a combination of platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's online network support engineers are ready to deliver expert and cost-effective IT help the moment your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Oklahoma City business works with a regular freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Offices in Oklahoma City
Progent's remote technical help services allow your Oklahoma City organization to enjoy the benefits of timely, world-class IT support without the expense of maintaining a full-time IT staff. Your network will derive greater business value by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
With most companies in Oklahoma City and throughout Oklahoma, local computer service resources, whether made up of outside consultants or an internal maintenance staff, can solve the majority of technical problems. However, IT crises can strike when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's online support professionals give you an easy, fast, and budget-friendly solution to augment your local resources and to transfer useful knowledge to increase your ability to resolve downstream problems locally.
- Less Dependence on Freelance Service Providers
For IT support, smaller organizations often depend on individual freelance consultants. While freelance service people carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your business grows, system downtime and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support experts to insure your network remains up and running.
- Create a Solid Basis for Seamless Expansion
Companies often begin with an IT system implemented on a modest budget. Without a scalable framework, band-aid repairs can get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. These badly designed environments need proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to deliver the stable foundation to handle critical business requirements and facilitate future expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller organizations require guidance and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business growth and enhancing productivity. They do not need a network consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, at the front lines of network support, performing a broad range of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not only expert technical help, but also a consultant with proven approaches for applying technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every customer. The discipline of documenting and organizing support records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.