Immediate Remote Troubleshooting for Oklahoma City Oklahoma IT Networks
For organizations located in Oklahoma City Oklahoma, Progent offers online support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support reduces direct costs because service calls require fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support know-how is especially helpful in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you receive. In contrast to many remote service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-proven processes that permit the highest level of efficiency for remote help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to communicate with your company's environment remotely without breaching system security.
Progent's powerful service reporting application includes detailed histories for the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help provided to each Progent customer by every Progent consultant. This archive of problems and fixes is structured as a conveniently retrievable internal database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online service experts are able to find the most efficient resolutions in the least time.
Online support offered by Progent to customers in Oklahoma City Oklahoma include:
Authorized Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to help your business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with even the most difficult problems associated with network design, installation, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience enables them to find solutions for problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of state-of-the-art on-line support technology to provide fast, safe, and affordable analysis and remediation.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure products by providing services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover rapidly after a damaging penetration. Security solutions offered by Progent cover thorough information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for off-site and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent offers advanced online consulting to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Oklahoma City Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk application software to meet the unique demands of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center team to handle demanding events like software transitions, major updates, or rolling out brand new applications.
Progent's Call Center staff of experienced network consultants offers your customers in Oklahoma City Oklahoma fast communication with a large technical support group with years of experience offering phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a significant driver of company productivity, and Progent's target is to fix and not simply document network issues.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides remote professional consulting expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Oklahoma City Oklahoma remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your network support is proactive and automated. By uncovering possible problems before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Oklahoma City Oklahoma, Progent's online computer support specialists can deliver professional and cost-effective system support whenever your company needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Oklahoma City organization deals with a local freelance support technician or maintains a full time IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to resolve unexpected network emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Support for Oklahoma City Oklahoma
Progent's phone support, remote repair, network security expertise, and system administration services give offices in Oklahoma City Oklahoma unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Oklahoma City Oklahoma and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone service and imposes no ongoing retainer for support services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized professionals with skill in planning, deploying, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support services include system integration, MS Exchange Server consulting, corporate security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Database Administration and Software Programming
Apple Macintosh Support
Amazon MWS Software Integration
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive IT solutions that meet the special requirements of your business.
- Advanced Online Access Tools
Protected remote access permits Progent's support experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand a costly onsite service call. State-of-the-art online access software and experienced engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the forefront of IT service, executing a broad variety of IT projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every client. The practice of detailing and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.