Immediate Online Technical Support for Oklahoma City Information Networks
For organizations located in Oklahoma City or anywhere in the state of Oklahoma, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls use up fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are charged just for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and field-proven processes that allow the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without violating network security.
Progent's powerful technical support database application keeps thorough records of all support that Progent's clients have received. Progent's team consultants have access to the history of assistance rendered to each client by any engineer. This history of trouble tickets and responses is stored as a conveniently retrievable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's online service experts are able to determine the most efficient solutions quickly.
Online services provided by Progent to companies in Oklahoma City and throughout the state of Oklahoma include:
Certified MS Windows Experts
Progent's Microsoft-certified online support experts offer computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to help your business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and certifies a person's network technology skills at the master level. Cisco CCIEs can resolve even the most challenging challenges occurring in network infrastructure planning, installation, management, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience permits them to resolve problems quickly. In typical cases, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via advanced on-line support technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of networking appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Qualified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of security solutions that can improve the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up quickly following a damaging penetration. Security support services offered by Progent cover comprehensive data security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; installing firewalls; building safe techniques for off-site and mobile communication; protecting your messaging system from spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to cover a broad range of information technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to complete critical projects economically and on time. Progent's special remote consulting services include:
How Your Oklahoma City Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the resources to support an in-house Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent extension of your established Helpdesk resources. Progent's Virtual Help Desk can operate as a an escalation resource to handle complex network challenges, or be available in overflow instances when your ordinary service providers are overwhelmed.
Progent's Call Center staff of experienced information technology experts gives your customers in Oklahoma City or anywhere in the state of Oklahoma quick assistance from an effective support group with substantial experience delivering telephone-based consulting and remote repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a key driver of company performance, and Progent's target is to resolve instead of just document technical issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers remote advanced consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Oklahoma City, or anywhere in the state of Oklahoma, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing potential problems before they evolve into downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a combination of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Oklahoma City or throughout the state of Oklahoma, Progent's online computer support specialists are ready to deliver professional and cost-effective IT support the instant your organization requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Oklahoma City business works with a local freelance support technician or employs an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve sudden network emergencies or particularly complicated integration projects.
Details of Progent's Online Computer Services for Oklahoma City
Progent's online support, remote troubleshooting, network security expertise, and network management services give companies in Oklahoma City or throughout the state of Oklahoma the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your organization world class network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Oklahoma City and is also ideal for networks in geographic regions of Oklahoma that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for online help and imposes no ongoing subscription fee for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting expertise in critical application areas. Help available from the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that match the special needs of your business.
- Sophisticated Remote Access Software
Secure remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Cutting-edge remote access software and expert technicians together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT service, performing a wide range of technical projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to each client. The discipline of documenting and archiving service activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.