Fast and Affordable Online Help for Oklahoma City Networks
For companies located in Oklahoma City or anywhere in Oklahoma, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve most information system issues quickly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the support that you actually get. Unlike typical online service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick solutions somehow end up as big tabs. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to link to your network remotely without breaching network security.
Progent's proven customer support database application maintains extensive records for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of services delivered to every customer by every consultant. This database of trouble tickets and repairs is organized as a readily retrievable proprietary database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service specialists are able to arrive at optimal solutions in the least time.
Remote technical support services offered by Progent to clients in Oklahoma City and throughout the state of Oklahoma include:
Certified MS Windows Support
Progent's Microsoft-premier online support engineers can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to assist your business to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can deal with even the most difficult problems surrounding network planning, deployment, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent value since their depth of experience permits them to solve problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via advanced remote troubleshooting tools to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of networking devices. Cisco infrastructure support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recover quickly following a serious breach. Security support services available from Progent cover in depth data security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Oklahoma City Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to support an in-house Help Desk but who want fast access to an efficient Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent addition to your existing Help Desk team. Progent's Virtual Call Center can serve as a an escalation option for the toughest technical challenges, or be ready in hectic circumstances when your other support engineers are swamped.
Progent's Help Desk team of veteran network consultants gives your workers in Oklahoma City or anywhere in the state of Oklahoma fast contact with a dependable support group with years of background providing telephone-based consulting and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a crucial contributor to business efficiency, and Progent's target is to solve rather than merely track network problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers online advanced consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they result in full-scale emergencies, system monitoring can head off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a mix of platforms.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's phone-based network support engineers can provide professional and economical system help the instant your organization has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-site service visits.
Even if your Oklahoma City company relies on a regular independent support technician or employs an in-house IT staff that can deal with the majority of network problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to handle unexpected system crises or particularly complex integration problems.
Advantages of Progent's Network Help for Offices in Oklahoma City
Progent's remote IT consulting services enable your Oklahoma City organization to have the benefits of on-call, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Oklahoma City and throughout Oklahoma, local computer support providers, whether represented by outside consultants or an internal IT staff, can take care of the majority of network problems. However, major troubles can occur when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support people. In these instances, Progent's on-call service experts provide a convenient, quick, and economical way to augment your regular help and to pass on useful knowledge to improve your capability to resolve downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While freelance consultants carry smaller internal costs than larger support organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your company to go without help during an emergency. As your company expands, system downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to make sure your network is always up and running.
- Build a Scalable Basis for Smooth Growth
Organizations typically begin with an information system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed environments need proper analysis, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to offer the solid foundation to handle vital business demands and ease downstream expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller offices require guidance and technical training to negotiate an ever more complicated maze of product options capable of promoting business success and enhancing efficiency. They do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT expertise with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT expertise, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the forefront of network service, performing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to permit minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each staff member to every customer. The practice of detailing and organizing support records results in more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.