Fast Online Support for Oklahoma City Computer Networks
Fast Online Support for Oklahoma City SystemsFor organizations in Oklahoma City or anywhere in the state of Oklahoma, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated technology needed to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you receive. In contrast to many remote support firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where quick solutions somehow turn into large invoices. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and proven processes which allow the maximum degree of effectiveness for online help and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your environment without compromising system security.

Progent's powerful technical support database application includes detailed records of all service that Progent's clients have received. Progent's team consultants have the benefit of the history of services delivered to every customer by every engineer. This database of issues and responses is structured as a quickly retrievable support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts can come up with the best resolutions quickly.

Online support services available from Progent to clients in Oklahoma City and anywhere in the state of Oklahoma include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for companies who lack the money or time to build and maintain an internal Help Desk but who require quick response from a reliable Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless addition to your current Helpdesk team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the most difficult computer system problems, or be available in hectic situations when your regular service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Oklahoma City or anywhere in the state of Oklahoma rapid assistance from a dependable network service resource with years of experience providing phone help and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a key enabler of business performance, and Progent's policy is to fix rather than just report technical problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team can supply online professional consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By exposing potential problems before they expand into downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
How Your Oklahoma City Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based computer support engineers are ready to provide expert and economical system help the moment your company needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Oklahoma City business deals with a local independent consultant or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration problems.

Details of Progent's Remote Network Support for Oklahoma City
Progent's phone support, Internet-based repair, network security expertise, and system management services give offices in Oklahoma City or anywhere in the state of Oklahoma the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your organization world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.