Fast and Affordable Remote Technical Support for Oklahoma City Oklahoma Information Networks
For companies in Oklahoma City Oklahoma, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to solve most network problems quickly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for solving problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online consulting and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to link to your system remotely without compromising corporate security.
Progent's powerful technical support reporting application keeps thorough histories for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to each customer by any engineer. This history of anomalies and repairs is organized as a quickly exploitable support knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can determine optimal solutions in the least time.
Remote services provided by Progent to businesses in Oklahoma City Oklahoma include:
Certified Windows Support
Progent's Microsoft-expert remote support engineers offer network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services include offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network engineers, and validates a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex issues surrounding network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience allows them to resolve problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your computer system using state-of-the-art on-line troubleshooting technology to perform efficient, secure, and affordable diagnosis and repair.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State
Progent's Cisco CCIEs offer help for the entire range of Cisco's market leading selection of connectivity products by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate quickly following a damaging breach. Security solutions offered by Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; building secure techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a wide range of information technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Oklahoma City Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced network experts offers your customers in Oklahoma City Oklahoma rapid communication with a large technical support resource with years of background offering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a solid driver of business efficiency, and Progent's target is to fix and not simply annotate network issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers online professional engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Oklahoma City Oklahoma online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they expand into crashes, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by multiple platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Oklahoma City Oklahoma, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT support the instant your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Oklahoma City company works with a local freelance support technician or maintains a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve unexpected network emergencies or particularly tough integration problems.
Features of Progent's Online Computer Support for Oklahoma City Oklahoma
Progent's online support, remote repair, system security expertise, and system management services offer offices in Oklahoma City Oklahoma unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Oklahoma City Oklahoma and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for phone service and requires no ongoing retainer for support services delivered during regular business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management Support and Software Design
Apple Mac Integration
Amazon MWS Software Design and Programming
By offering a full service one-stop source for IT generalists and application experts, Progent can deliver timely, cost-effective, and thorough information technology solutions that match the specific needs of your business.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly onsite visit. Sophisticated online connectivity tools and expert engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for High System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of network support, executing a wide variety of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.