Fast and Affordable Remote Technical Support for Oklahoma City Networks
Urgent Phone Support for Oklahoma City NetworksFor companies located in Oklahoma City or anywhere in Oklahoma, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. This lowers immediate expenses because service calls use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical remote support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the highest level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your computer system remotely without breaching corporate security.

Progent's advanced customer support database system stores comprehensive histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support rendered to every Progent client by any engineer. This database of anomalies and repairs is organized as a quickly exploitable support database that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' in-house product engineers so Progent's remote service experts are able to find optimal solutions quickly.

Remote technical services provided by Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting services can assist you in building an efficient new Call Center or improving your existing organization, selecting or customizing Help Desk Call Center software products to address the unique demands of your company, or providing occasional online personnel to reinforce your existing Help Desk Call Center team to deal with high-demand events such as software transitions, major updates, or rolling out new applications.

    Progent's Call Center team of veteran network experts gives your customers in Oklahoma City or anywhere in the state of Oklahoma instant contact with a dependable support group with substantial experience delivering telephone-based support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial driver of company performance, and Progent's policy is to solve rather than merely report network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group provides online and in-depth consulting support and training in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your IT maintenance is proactive and automated. By anticipating looming trouble spots before they cause full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on multiple platforms.
How Your Oklahoma City Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's online network support specialists are ready to provide professional and cost-effective system help whenever your business needs it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Oklahoma City company works with a local freelance consultant or employs a full time IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve unexpected system crises or especially challenging integration problems.

Benefits of Progent's IT Support for Businesses in Oklahoma City
Progent's remote network troubleshooting services allow your Oklahoma City company to realize the benefits of on-call, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by being more available, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most companies in Oklahoma City and throughout Oklahoma, local network service providers, whether made up of outside consultants or an internal IT staff, can resolve typical network problems. On the other hand, IT crises may strike when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local service people. In these instances, Progent's online support professionals offer a convenient, fast, and economical solution to supplement your regular help and to convey useful knowledge to increase your capability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller companies commonly rely on independent freelance consultants. While independent service people carry less internal costs than big consulting companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network is always available.

  • Create a Solid Basis for Smooth Growth
    Businesses typically start with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These poorly built systems require proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the solid foundation to meet critical business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to navigate through an ever more complicated maze of product options available for accelerating business growth and improving productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT expertise, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the front lines of IT service, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.