Fast Online Support for Oklahoma City Computer Networks
For organizations in Oklahoma City or anywhere in the state of Oklahoma, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated technology needed to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you receive. In contrast to many remote support firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where quick solutions somehow turn into large invoices. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and proven processes which allow the maximum degree of effectiveness for online help and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your environment without compromising system security.
Progent's powerful technical support database application includes detailed records of all service that Progent's clients have received. Progent's team consultants have the benefit of the history of services delivered to every customer by every engineer. This database of issues and responses is structured as a quickly retrievable support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts can come up with the best resolutions quickly.
Online support services available from Progent to clients in Oklahoma City and anywhere in the state of Oklahoma include:
Certified Windows Support
Progent's Microsoft-premier online service experts can provide computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 application development, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to help your business to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates a person's network technology skills at the expert level. CCIEs can deal with even the most complex issues associated with network planning, installation, management, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to fix problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of the latest remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading family of networking appliances by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist you to clean up rapidly after a serious breach. Security support services available from Progent include: comprehensive data security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide array of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Oklahoma City Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for companies who lack the money or time to build and maintain an internal Help Desk but who require quick response from a reliable Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless addition to your current Helpdesk team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the most difficult computer system problems, or be available in hectic situations when your regular service providers are too busy.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Oklahoma City or anywhere in the state of Oklahoma rapid assistance from a dependable network service resource with years of experience providing phone help and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a key enabler of business performance, and Progent's policy is to fix rather than just report technical problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team can supply online professional consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By exposing potential problems before they expand into downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based computer support engineers are ready to provide expert and economical system help the moment your company needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Oklahoma City business deals with a local independent consultant or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration problems.
Details of Progent's Remote Network Support for Oklahoma City
Progent's phone support, Internet-based repair, network security expertise, and system management services give offices in Oklahoma City or anywhere in the state of Oklahoma the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your organization world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Oklahoma City and is also ideal for customers in more remote areas of Oklahoma that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online support on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone support and imposes no ongoing subscription fee for services delivered during normal business hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff professionals with skill in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange consulting, system security design, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support for specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Development
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service centralized source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that meet the unique requirements of your company.
- State of the Art Remote Connectivity Software
Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive onsite visit. Sophisticated remote connectivity software and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for High System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose clients require immediate access to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to each client. The discipline of detailing and organizing support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.