Immediate Remote Support for Oklahoma City Information Networks
For companies located in Oklahoma City or anywhere in the state of Oklahoma, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the advanced technology necessary to solve the majority of information system issues quickly. This reduces immediate expenses because solutions require minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially important for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. Unlike many remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where fast solutions manage to end up as major bills. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to interface to your computer system remotely without compromising system security.
Progent's powerful technical support reporting system keeps extensive documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services delivered to every customer by every Progent engineer. This database of anomalies and repairs is stored as a conveniently exploitable internal knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can arrive at the most efficient solutions promptly.
Remote technical support services provided by Progent to clients in Oklahoma City and anywhere in the state of Oklahoma include:
Certified MS Windows Experts
Progent's Microsoft-certified online service experts can deliver network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help your business to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult issues associated with network planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network management utilities and developing workarounds or identifying program updates. CCIEs represent an excellent value because their broad experience allows them to resolve problems quickly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system via sophisticated on-line troubleshooting technology to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover rapidly following a damaging breach. Security services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad array of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Oklahoma City Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the resources to create an internal Call Center but who need quick communication with a dependable Call Center with professional telephone assistance as well as the expertise to escalate complex problems to high-level consultants.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or revamping your established one, identifying or enhancing Call Center software to handle the special requirements of your business, or adding temporary online staff to reinforce your existing Help Desk Call Center team to handle unusually busy events like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your workers in Oklahoma City or anywhere in the state of Oklahoma immediate contact with an effective support resource with extensive background delivering phone consulting and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a solid contributor to business productivity, and Progent's target is to fix and not just record network issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers online professional consulting support and education in key business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they result in network outages, system monitoring can avoid inconvenient and expensive service crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a variety of platforms.
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's online network support engineers can provide expert and cost-effective IT help whenever your business needs it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Oklahoma City company works with a local independent consultant or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to solve unexpected system emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Offices in Oklahoma City
Progent's remote IT consulting services allow your Oklahoma City business to experience the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming more available, productive, and secure. Advantages to your business include:
- Seamless remote expansion of your local support resources
For most organizations in Oklahoma City or anywhere in Oklahoma, local computer support resources, whether made up of independent consultants or an internal IT staff, can handle typical network problems. On the other hand, IT crises can spring up when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call support specialists provide a convenient, quick, and affordable solution to augment your local help and to transfer valuable information to improve your ability to handle future issues in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller businesses commonly depend on individual freelance consultants. While independent consultants carry smaller overhead than big support firms and can often charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an emergency. As your network grows, system downtime and trouble with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your network is always up and running.
- Build a Scalable Basis for Smooth Expansion
Companies typically begin with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These badly built environments need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to provide the solid foundation to handle current business requirements and ease future expansion.
- Interact with Solution Providers Instead of Product Vendors
Smaller organizations require guidance and technical education to negotiate an ever more complex array of product options capable of promoting business success and improving productivity. Businesses hardly need a computer engineer who is motivated to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the forefront of IT support, performing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each consultant to every customer. The practice of documenting and archiving support records results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.